Our primary function is to facilitate skills development through learning programs like learnerships, skills programs, internships and other learning programs. We do this by disbursing grants to employers and skills development providers to offer training to employed and unemployed learners. As delegated by the Quality Council for Trades and Occupations (QCT...
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Description
Financial Planning and Budgeting
- Assistance with the coordination of the SSETA budget process
Management Accounting
- Maintenance of assets and consumables register
- Processing of journals
- General Ledger maintenance
- Coordination of audit file
- Implementation of the SSETA Financial Accounting System
Financial Reporting
- Assistance in the compilation of statutory reports (Quarterly reports, ENE, MTEF etc)
- Assistance in the compilation of periodic financial statements
- Assistance in the compilation of monthly internal reports
Mandatory grants Accounting
- Recording of Revenue onto AX
- Raising monthly expenditure for approved entities
- Capture banking details
- Processing of journals
- Processing of payments
- Assisting with stakeholder queries
Internal Controls and Risk Mitigation
- Implementation of financial policies and practises
- Assisting with co-ordination of the audit process
- Implementation of Auditor General’s recommendations
- Efficient document management
Requirements
- Matric + 3 year Diploma or equivalent in Finance
- Auditing/ articles will be an added advantage
- 2 years working experience of which at least 1 must have been in a Finance Officer role
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Description
Service Level Management
- Ensure that agreed service levels are consistently met on a monthly basis
- Continual improvement and maintenance of an efficient service catalogue that will form the basis of services delivered to users
- Manage the Service catalogue
- Ensure that all service management processes are executed to fulfil the process objective
- Support the achievement of the service level targets and overall IT service delivery
- Understand Service Level Requirements by engaging with management
- Establish a Service Level Agreements with management
- Monitor performance against the Service Level Agreement
- Undertake on going interactions with management stakeholders to determine service delivery requirements in the context of desired business objectives
- Work with IT service delivery stakeholders to deliver services which serve to support the operational priorities of the business
Governance- Implement Governance Principles to ensure the efficient Management of Service Management
- Document and maintain policies of all identified processes
- Ensure regular IT surveys are conducted to determine the perception of IT efficiency within organisation as well as of IT strategic partners and vendors
Continual Service Improvement- Continual Improvement of Services and Processes
- Maintain the continual service improvement (CSI) plan for the Service Management department.
- Ensure that identified CSI initiatives are implemented according to the agreed plan
Incident Management- Efficient Management of Incidents by resolving incidents within the Specified Service Level
- Maintain the incident management process and manage effective execution of the incident management process. (including escalation process)
- Management high priority incidents to ensure minimum impact to business services
- Ensure ongoing compliance to the incident management policy.
- Restore to normal service / operation as quickly as possible within agreed SLA periods with minimum disruption to the business
- Trends, tracking and analysis
Service Requests- Deliver on all Service Requests within the Specified Service Level
- Maintain and manage effective execution of Request fulfilment process
- Ensure requests are resolved within the agreed service level target
Problem Management- Root Cause of Incidents are Investigated
- Maintain and manage effective execution of the problem management process
- Ensure ongoing compliance to the Problem Management policy
- Identify the root cause of re-occuring incidents to proactively reduce the number of incidents
Knowledge Management- Manage the Service Desk Knowledge in a structured manner that allows for easy access
- Store all relevant Service Desk knowledge in a logical document storage structure for easy access to the Service Management team
Configuration Management- manage the Configuration Management Database (CMDB) to ensure that it is current and accurate
- Manage and maintain process(es) that updates the CMDB
- Ensure that regular audits are performed to ensure the integrity of the CMD
- Document CMDB standards and architecture to ensure scalable a solution
Vendor Management- Management of Vendors to sufficiently support and achieve the Agreed Service Levels
- On-going management of strategic partners and vendor to perform in accordance with agreed service levels
- Implementation of vendor scorecards to measure compliance with company expectation.
- Ensure that company service levels are aligned with strategic partner and vendor service agreement.
- Conduct half yearly reviews of strategic partners and vendor contracts to ensure service levels are measurable and enables consistent delivery of expected service level
- Manage portfolio of Supplier Contracts
- Analysis of monthly performance reports
- Identify opportunities for improvement
- Track supplier progress against improvement plan
Change and Release Management- Manage Changes and release to the ICT environment to reduce impact to the business
- Maintain and manage execution of the change and release management process to manage the impact to the company production environment.
- Maintain the company systems maintenance window
- Ongoing identification and set up of standard changes with Company ICT.
- Ensure ongoing compliance to the change and release management policy.
- Implement and Enforce a Change Management Policy
- Responsible for change control management
- Ensure that all stakeholders are familiar with, and adhere to the Change Process
- Take corrective action against staff who deliberately bypass the Change Process
- Assess Major Change Proposals
- Liaise with Business Owners to understand the impact and urgency of changes and then prioritise business expectations
- Classify qualifying changes as œStandard Change for inclusion into the catalogue of Standard Change.
- Maintain and publish a Master Release Schedule by coordinating delivery schedules with all project managers
- Ensure that all projects meet the requirements described in the Service Acceptance Criteria
Vendor Management- Management of Vendors to sufficiently support and achieve the Agreed Service Levels
- On-going management of strategic partners and vendor to perform in accordance with agreed service levels
- Implementation of vendor scorecards to measure compliance with company expectation.
- Ensure that company service levels are aligned with strategic partner and vendor service agreement.
- Conduct half yearly reviews of strategic partners and vendor contracts to ensure service levels are measurable and enables consistent delivery of expected service level
- Manage portfolio of Supplier Contracts
- Analysis of monthly performance reports
- Identify opportunities for improvement
- Track supplier progress against improvement plan
Reporting- Report on all managed processes that enables management of the Service Management Environment and decision making
- Conduct and maintain key performance indicators to ensure process compliance
- Compile monthly management and executive reports
- Ensure that all Service Desk Analysts complete the full training framework within annual cycle.
- Ensure the monthly analysis of user satisfaction feedback to determine service level delivery to users and display on management dashboards
- Ensure Internal/External Audit outcomes are tracked and reported monthly
Achievement and management of the Unit’s Work Plans
- Contribute to the development of the APP and SP
- Develop work plans for the Unit
- Ensure that work plans are aligned to the APP and SP
- Manage compliance to reporting templates and frameworks
- Provide monthly reports
- Manage budget for the Unit
- Implement risk management strategies in the Unit
- Manage compliance to policies and procedures of the Unit
People Management practices for the Unit
- Provide sufficient staff and adequate staffing for the Unit
- Implement people management practices for direct reports
- Assign accountabilities to direct reports
- Monitor and evaluate the performance of direct reports
- Provide capacity building through , training, coaching and development of direct
Requirements
- Matric + 3 year Diploma or Equivalent in IT
- ITIL certification
- At least 5 years’ experience in ICT Service Delivery Management and of which 3 should have been in a management role
go to method of application »
Risk Management
- Assessment of the Services SETA control environment
- Monitoring of risk tolerance levels
- Risk assessments and risk prioritization
- Management of the risk register
- Identification, classification and evaluation of Services SETA’s risks and opportunities
- Coordination of risk management programmes within Services SETA
- Safeguarding Services SETA’s assets, reputation and the Services SETA stakeholder interests by identifying potential risks in these areas
- Implementation of a risk management system
Internal Controls and Risk Management
- Continuous improvement of Risk Management policies and practices
- Implementation of Auditor General’s recommendations
- Reduction in overall audit findings
- Efficient document management
Achievement and management of the Unit’s work plans
- Contribute to the development of the APP and SP
- Develop work plans for the Unit
- Ensure that work plans are aligned to the APP and SP
- Manage compliance to reporting templates and frameworks
- Provide monthly reports
- Manage budget for the Unit
- Implement risk management strategies in the Unit
- Manage compliance to policies and procedures of the Unit
People management practices for the Unit
- Implement people management practices for direct reports
- Assign accountabilities to direct reports
- Monitor and evaluate the performance of direct reports
- Provide capacity building through , training, coaching and development of direct
Requirements
- Matric + 3 year Diploma or equivalent in Law or Risk Management
- A certificate in Risk Management will be advantageous
- 5 years working experience of which 3 must be supervisory experience and at least 2 must have been in a Management role
go to method of application »
Description
Manage the implementation of learning projects in the Province
- Develop a draft document on gathering intelligence on the provinces socio-economic profile to ascertain where the province is heading in terms of economic development
- Manage and implement the information sharing/dissemination strategy for Provincial Office
- Provide support to the implementation of SSETA’ s events and outreach programmes in the Province
- Manage project planning, implementation, monitoring, closure, and evaluation and on-going project development within the Province
- Determine and obtain budget for the identified projects, campaigns, workshops, meetings etc
- Implement initiatives in the Province to strengthen the institutional capacity of the SSETA
- Manage and control all activities in the Province and regularly monitor progress to ensure that objectives are being met
- Ensure provision of support in the implementation of programmes in the Province to promote the development of skills aimed at self-employment
Stakeholder relationship management
- Implement the stakeholder management strategy and plans within the Province
- Establish plans and mechanisms for stakeholder liaison in the Province
- Provide technical support to stakeholders
- Identify and negotiate with employers in the province willing to take interns/learners for workplace training in the six sub-sectors of the SSETA
- Facilitate initiatives to support the skills development in the informal sector cooperatives and other income generating initiatives for the unemployed
- Support initiatives aimed at promoting and developing artisans and technicians and professional person in other categories
- Represent SSETA in Provincial structures/forums/initiatives in the Province
- Ensure to notify the Senior Manager: Provincial Operations prior to attendance of any events or stakeholder forums
- Ensure the development, maintenance and updating of databases of Provincial stakeholders
- Facilitate, maintain and support partnerships with HEIs, FETs and other relevant partners in the Province in line with the National plan
- Implement plans to educate stakeholders about the SSETA’s policies on accreditation, grant funding, training, assessment, internal moderation, internship, learnership etc
- Conduct workshops in the province to teach people and stakeholders about WSP, ATR, PTP and PTS
- Ensure the explanation of how to access internships, learnerships and discretionary grant funding for special projects and regular projects at the Services SETA is explain to stakeholder
- Ensure the distribution of marketing materials, including exhibitions and shows in the Province
- In consultation with the Chambers, facilitate the relevant sector to bring about active participation across SSETA programmes
- Ensure quality standards are maintained in the implementation process
General management of the Provincial office
- Manage the administration and corporate management of the Provincial Office, including human resource matters, in line with the organization’s policies
- Support internal SSETA divisions with reporting requirements, and related evidence, as and when required
- Ensure the provision of provincial personnel in the implementation of programmes by Head Office in the Province
- Ensure compliance to overarching legislative requirements in the office
- Manage and ensure compliance to reporting timelines, templates and guidelines, in accordance with the Head Office’s reporting requirements
- Develop and submit resource requirements in order to assist the smooth running of the provincial office
- Ensure that logistical arrangements for meetings, workshops, conferences and seminars are coordinated
- Ensure that services provider where goods are procured are rotated
- Implement and manage maintenance of an effective filing system
- Attend and run workshops and intellectual engagements to ensure the provincial office and the Head Officer speaks with one voice
Achievement and management of the Unit’s work plans
- Contribute to the development of the APP and SP
- Develop work plans for the Unit
- Ensure that work plans are aligned to the APP and SP
- Manage compliance to reporting templates and frameworks
- Provide monthly reports
- Manage budget for the Unit
- Implement risk management strategies in the Unit
- Manage compliance to policies and procedures of the Unit
People management practices for the Unit
- Provide sufficient staff and adequate staffing for the Unit
- Implement people management practices for direct reports
- Assign accountabilities to direct reports
- Monitor and evaluate the performance of direct reports
- Provide capacity building through , training, coaching and development of direct
Requirements
- Matric + 3 Year Diploma or Equivalent in Business Management, Project Management, Public Management or equivalent
- 5 years working experience of which 3 should have been in a management position and 2 years professional experience in skills development and/or stakeholder management
go to method of application »
Description
Manage the implementation of learning projects in the Province
- Develop a draft document on gathering intelligence on the provinces socio-economic profile to ascertain where the province is heading in terms of economic development
- Manage and implement the information sharing/dissemination strategy for Provincial Office
- Provide support to the implementation of SSETA’ s events and outreach programmes in the Province
- Manage project planning, implementation, monitoring, closure, and evaluation and on-going project development within the Province
- Determine and obtain budget for the identified projects, campaigns, workshops, meetings etc
- Implement initiatives in the Province to strengthen the institutional capacity of the SSETA
- Manage and control all activities in the Province and regularly monitor progress to ensure that objectives are being met
- Ensure provision of support in the implementation of programmes in the Province to promote the development of skills aimed at self-employment
Stakeholder relationship management
- Implement the stakeholder management strategy and plans within the Province
- Establish plans and mechanisms for stakeholder liaison in the Province
- Provide technical support to stakeholders
- Identify and negotiate with employers in the province willing to take interns/learners for workplace training in the six sub-sectors of the SSETA
- Facilitate initiatives to support the skills development in the informal sector cooperatives and other income generating initiatives for the unemployed
- Support initiatives aimed at promoting and developing artisans and technicians and professional person in other categories
- Represent SSETA in Provincial structures/forums/initiatives in the Province
- Ensure to notify the Senior Manager: Provincial Operations prior to attendance of any events or stakeholder forums
- Ensure the development, maintenance and updating of databases of Provincial stakeholders
- Facilitate, maintain and support partnerships with HEIs, FETs and other relevant partners in the Province in line with the National plan
- Implement plans to educate stakeholders about the SSETA’s policies on accreditation, grant funding, training, assessment, internal moderation, internship, learnership etc
- Conduct workshops in the province to teach people and stakeholders about WSP, ATR, PTP and PTS
- Ensure the explanation of how to access internships, learnerships and discretionary grant funding for special projects and regular projects at the Services SETA is explain to stakeholder
- Ensure the distribution of marketing materials, including exhibitions and shows in the Province
- In consultation with the Chambers, facilitate the relevant sector to bring about active participation across SSETA programmes
- Ensure quality standards are maintained in the implementation process
General management of the Provincial office
- Manage the administration and corporate management of the Provincial Office, including human resource matters, in line with the organization’s policies
- Support internal SSETA divisions with reporting requirements, and related evidence, as and when required
- Ensure the provision of provincial personnel in the implementation of programmes by Head Office in the Province
- Ensure compliance to overarching legislative requirements in the office
- Manage and ensure compliance to reporting timelines, templates and guidelines, in accordance with the Head Office’s reporting requirements
- Develop and submit resource requirements in order to assist the smooth running of the provincial office
- Ensure that logistical arrangements for meetings, workshops, conferences and seminars are coordinated
- Ensure that services provider where goods are procured are rotated
- Implement and manage maintenance of an effective filing system
- Attend and run workshops and intellectual engagements to ensure the provincial office and the Head Officer speaks with one voice
Achievement and management of the Unit’s work plans
- Contribute to the development of the APP and SP
- Develop work plans for the Unit
- Ensure that work plans are aligned to the APP and SP
- Manage compliance to reporting templates and frameworks
- Provide monthly reports
- Manage budget for the Unit
- Implement risk management strategies in the Unit
- Manage compliance to policies and procedures of the Unit
People management practices for the Unit
- Provide sufficient staff and adequate staffing for the Unit
- Implement people management practices for direct reports
- Assign accountabilities to direct reports
- Monitor and evaluate the performance of direct reports
- Provide capacity building through , training, coaching and development of direct
Requirements
- Matric + 3 Year Diploma or Equivalent in Business Management, Project Management, Public Management or equivalent
- 5 years working experience of which 3 should have been in a management position and 2 years professional experience in skills development and/or stakeholder management
go to method of application »
Description
Manage the implementation of learning projects in the Province
- Develop a draft document on gathering intelligence on the provinces socio-economic profile to ascertain where the province is heading in terms of economic development
- Manage and implement the information sharing/dissemination strategy for Provincial Office
- Provide support to the implementation of SSETA’ s events and outreach programmes in the Province
- Manage project planning, implementation, monitoring, closure, and evaluation and on-going project development within the Province
- Determine and obtain budget for the identified projects, campaigns, workshops, meetings etc
- Implement initiatives in the Province to strengthen the institutional capacity of the SSETA
- Manage and control all activities in the Province and regularly monitor progress to ensure that objectives are being met
- Ensure provision of support in the implementation of programmes in the Province to promote the development of skills aimed at self-employment
Stakeholder relationship management
- Implement the stakeholder management strategy and plans within the Province
- Establish plans and mechanisms for stakeholder liaison in the Province
- Provide technical support to stakeholders
- Identify and negotiate with employers in the province willing to take interns/learners for workplace training in the six sub-sectors of the SSETA
- Facilitate initiatives to support the skills development in the informal sector cooperatives and other income generating initiatives for the unemployed
- Support initiatives aimed at promoting and developing artisans and technicians and professional person in other categories
- Represent SSETA in Provincial structures/forums/initiatives in the Province
- Ensure to notify the Senior Manager: Provincial Operations prior to attendance of any events or stakeholder forums
- Ensure the development, maintenance and updating of databases of Provincial stakeholders
- Facilitate, maintain and support partnerships with HEIs, FETs and other relevant partners in the Province in line with the National plan
- Implement plans to educate stakeholders about the SSETA’s policies on accreditation, grant funding, training, assessment, internal moderation, internship, learnership etc
- Conduct workshops in the province to teach people and stakeholders about WSP, ATR, PTP and PTS
- Ensure the explanation of how to access internships, learnerships and discretionary grant funding for special projects and regular projects at the Services SETA is explain to stakeholder
- Ensure the distribution of marketing materials, including exhibitions and shows in the Province
- In consultation with the Chambers, facilitate the relevant sector to bring about active participation across SSETA programmes
- Ensure quality standards are maintained in the implementation process
General management of the Provincial office
- Manage the administration and corporate management of the Provincial Office, including human resource matters, in line with the organization’s policies
- Support internal SSETA divisions with reporting requirements, and related evidence, as and when required
- Ensure the provision of provincial personnel in the implementation of programmes by Head Office in the Province
- Ensure compliance to overarching legislative requirements in the office
- Manage and ensure compliance to reporting timelines, templates and guidelines, in accordance with the Head Office’s reporting requirements
- Develop and submit resource requirements in order to assist the smooth running of the provincial office
- Ensure that logistical arrangements for meetings, workshops, conferences and seminars are coordinated
- Ensure that services provider where goods are procured are rotated
- Implement and manage maintenance of an effective filing system
- Attend and run workshops and intellectual engagements to ensure the provincial office and the Head Officer speaks with one voice
Achievement and management of the Unit’s work plans
- Contribute to the development of the APP and SP
- Develop work plans for the Unit
- Ensure that work plans are aligned to the APP and SP
- Manage compliance to reporting templates and frameworks
- Provide monthly reports
- Manage budget for the Unit
- Implement risk management strategies in the Unit
- Manage compliance to policies and procedures of the Unit
People management practices for the Unit
- Provide sufficient staff and adequate staffing for the Unit
- Implement people management practices for direct reports
- Assign accountabilities to direct reports
- Monitor and evaluate the performance of direct reports
- Provide capacity building through , training, coaching and development of direct
Requirements
- Matric + 3 Year Diploma or Equivalent in Business Management, Project Management, Public Management or equivalent
- 5 years working experience of which 3 should have been in a management position and 2 years professional experience in skills development and/or stakeholder management
Method of Application
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