Job Vacancies at Toyota

• Reporting to the Senior Manager Marketing Planning, this position is responsible for delivering actionable market, customer and competitive insights to enable informed decision‑making in support of product alignment, campaign optimisation and sustainable growth within the South African automotive market.
• The role forms part of the Sales & Marketing Group and is based in Sandton.

KEY PERFORMANCE AREAS:

• Delivery of market, customer and competitive insights to support product and marketing strategies
• Management and facilitation of the New Model Introduction (NMI) process and standard lead‑time frameworks
• Support to product planners through research insights for product alignment and positioning
• Management of cross‑car projects and strategic studies
• Compilation and facilitation of executive‑level presentations in collaboration with internal stakeholders
• Development and application of research frameworks, segmentation logic and customer profiling
• Initiation, facilitation and coordination of internal and external research requirements
• External research supplier management, including briefing, performance monitoring and value optimisation
• Ownership and management of the marketing research budget
• Contribution to strategic planning through trend analysis and industry monitoring
• Support for events, launches and executive forums through insights, visuals and content 

QUALIFICATIONS AND EXPERIENCE:

• NQF Level 6 qualification in Marketing, Communications or a related field
• Qualification(s) in research methodologies will be advantageous
• 3–5 years’ relevant experience in project management within a marketing or research environment
• Motor industry experience will be advantageous
• Experience in research methodologies and survey-based tools preferred
• Strong computer literacy, including MS Office and MS Projects (intermediate to advanced)
• Exposure to SAP and automotive master data systems will be advantageous 

COMPETENCIES:

• Strong analytical and problem‑solving capability
• Strategic and critical thinking
• Sound decision‑making and judgement
• High attention to detail and accuracy
• Strong project and time management skills
• Perseverance and resilience in a fast‑paced environment
• Integrity and accountability
   

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• Reporting to the Senior Manager - IT Marketing Systems, The Solution Specialist is responsible for developing new system functionality for critical and end-to-end business processes, but they are also responsible for maintaining, updating, and troubleshooting existing system functionality.
• The focus for Solution Specialists is one or a range of enterprise, global & local systems including SAP S/4 HANA ERP system (SD Module).
• This position forms part of the IT Division within the Corporate and Administration Group and is based in Johannesburg.

KEY PERFORMANCE AREAS:

Act as advisor to the business on matters relating to information technology innovation by:

• Continuously staying up to date and researching IT developments and innovation best practices, applications, and trends.
• Promoting and sharing information on opportunities to improve creativity and innovation competencies in the organisation.

Clearly understanding business requirements for Toyota SA Motors (TSAM) systems solutions through thorough business analysis by:

• Engaging with relevant business stakeholders through interviews and workshops to identify and unpack the current business requirements.
• Analysing current business processes, workflows, and system functionality.
• Considering the impacts and consequences of process and system changes.
• Reviewing and requesting business updates to the requirements compiled by business colleagues in a Business Requirements Specification.

Designing effective system solutions for work processes and tasks by:

• Working with other relevant business colleagues to understand priorities and to analyse business and user requirements.
• Sharing best practice information to enable the identification of deficiencies in the Toyota business process.
• Contributing to the synthesising and detailed documentation of user’s current workflow, job roles, business processes, as well as, business analysis finding, insights and requirements.
• Identifying and prioritising technical and functional requirements.
• Designing new processes, workflows and system integrations.
• Capturing the detail of system designs in Functional & Technical Specification documentation.

Project manage system solution developments and changes to completion by:

• Planning milestones for deliverables and deployment and creating a plan that visualises the timeline.
• Tracking progress against milestone dates and reporting on progress.
• Managing deviations and escalating roadblocks.

Configuring system data structures, processes, and functionality according to specification by:

• Creating data structures if required.
• Applying technical specifications through configuration of the system.
• Liaising with the Software Development team to brief in code.
• Ensuring all integrations with other systems are specified, coded, and established.

Deploying new systems solutions and system changes to users by:

• Creating a test plan for the deployment of new or updated functionality and setting up a testing team.
• Running the system testing, reviewing results, and making changes as required.
• Communicating deployment dates with all affected stakeholders in IT and business.
• Ensuring competent end-users by preparing training material and performing training with end-users.

Maintaining existing system solutions and operations by:

• Managing current system functionality, making changes and updates when required and communicating changes to the system.
• Trouble-shooting functionality and transaction problems that occur on the system and finding resolutions.
• Monitoring system usage and making proactive suggestions to the stakeholder to improve usage and processes.
• Assisting users with queries or helpdesk calls raised to ensure business process continuity.

Engaging with relevant stakeholders by:

• Keeping in contact with the users of the technical solutions to ensure work priorities and solution features align with user requirements.
• Sourcing and managing vendor contributions to solutions.

Acting as a responsible corporate citizen and a member of the team by:

• Supporting team members and collaborating by clearly communicating expectations, progress, constraints, and resolutions.
• Contributing to the shared knowledge of the team by sharing insights, understanding and experiences.

QUALIFICATIONS AND EXPERIENCE:

• NQF Level 6 (360 credits - 8 level framework) qualification in a business discipline or in Information Systems.
• SAP SD module certification will be a strong advantage.
• 8 - 10 years’ work experience with at least 6 years of SAP SD & MM modules relevant experience including configuration.
• Experience in ABAP, Debugging and custom SAP programs, advantageous for this position

COMPETENCIES:

• Accurate information gathering and analysis
• Awareness and commitment to our mission
• Awareness of situations and decisiveness
• Establishing frameworks and systems for organisational learning
• Feedback of evaluation results and long-term development of others
• Perseverance
• Strategic reallocation of resources and review of work methods
• Suitable assignment and objective performance review
   

go to method of application »

• Reporting to the Senior Manager - IT Customer Services, The Solution Specialist is responsible for developing new system functionality for critical and end-to-end business processes, but they are also responsible for maintaining, updating, and troubleshooting existing system functionality.
• The focus for Solution Specialists is one or a range of enterprise, global & local systems including SAP S/4 HANA ERP system (MM & SD Modules).
• This position forms part of the IT Division within the Corporate and Administration Group and is based in Johannesburg.

KEY PERFORMANCE AREAS:

Act as advisor to the business on matters relating to information technology innovation by:

• Continuously staying up to date and researching IT developments and innovation best practices, applications, and trends.
• Promoting and sharing information on opportunities to improve creativity and innovation competencies in the organisation.

Clearly understanding business requirements for Toyota SA Motors (TSAM) systems solutions through thorough business analysis by:

• Engaging with relevant business stakeholders through interviews and workshops to identify and unpack the current business requirements.
• Analysing current business processes, workflows, and system functionality.
• Considering the impacts and consequences of process and system changes.
• Reviewing and requesting business updates to the requirements compiled by business colleagues in a Business Requirements Specification.

Designing effective system solutions for work processes and tasks by:

• Working with other relevant business colleagues to understand priorities and to analyse business and user requirements.
• Sharing best practice information to enable the identification of deficiencies in the Toyota business process.
• Contributing to the synthesising and detailed documentation of user’s current workflow, job roles, business processes, as well as, business analysis finding, insights and requirements.
• Identifying and prioritising technical and functional requirements.
• Designing new processes, workflows and system integrations.
• Capturing the detail of system designs in Functional & Technical Specification documentation.

Project manage system solution developments and changes to completion by:

• Planning milestones for deliverables and deployment and creating a plan that visualises the timeline.
• Tracking progress against milestone dates and reporting on progress.
• Managing deviations and escalating roadblocks.

Configuring system data structures, processes, and functionality according to specification by:

• Creating data structures if required.
• Applying technical specifications through configuration of the system.
• Liaising with the Software Development team to brief in code.
• Ensuring all integrations with other systems are specified, coded, and established.

Deploying new systems solutions and system changes to users by:

• Creating a test plan for the deployment of new or updated functionality and setting up a testing team.
• Running the system testing, reviewing results, and making changes as required.
• Communicating deployment dates with all affected stakeholders in IT and business.
• Ensuring competent end-users by preparing training material and performing training with end-users.

Maintaining existing system solutions and operations by:

• Managing current system functionality, making changes and updates when required and communicating changes to the system.
• Trouble-shooting functionality and transaction problems that occur on the system and finding resolutions.
• Monitoring system usage and making proactive suggestions to the stakeholder to improve usage and processes.
• Assisting users with queries or helpdesk calls raised to ensure business process continuity.

Engaging with relevant stakeholders by:

• Keeping in contact with the users of the technical solutions to ensure work priorities and solution features align with user requirements.
• Sourcing and managing vendor contributions to solutions.

Acting as a responsible corporate citizen and a member of the team by:

• Supporting team members and collaborating by clearly communicating expectations, progress, constraints, and resolutions.
• Contributing to the shared knowledge of the team by sharing insights, understanding and experiences.

QUALIFICATIONS AND EXPERIENCE:

• NQF Level 6 (360 credits - 8 level framework) qualification in a business discipline or  Information Systems.
• SAP MM/SD module certification will be a strong advantage.
• 8 - 10 years’ work experience with at least 6 years of SAP MM/SD modules relevant experience including configuration.
• Experience in ABAP Development and Debugging of standard and customised programs will be an advantage for this position.

COMPETENCIES:

• Accurate information gathering and analysis
• Awareness and commitment to our mission
• Awareness of situations and decisiveness
• Establishing frameworks and systems for organisational learning
• Feedback of evaluation results and long-term development of others
• Perseverance
• Strategic reallocation of resources and review of work methods
• Suitable assignment and objective performance review

go to method of application »

KEY JOB FUNCTIONS:

• A vacancy reporting to the Regional Technical Manager exists in the Technical Services Department which forms part of Customer First Division.

KEY PERFORMANCE AREAS:

• Participate in and encourage dealer support of EDER (Early Detection Early Resolution) processes and principles.
• Gather and analyse product problem information and data and submit Techshare reports as well as PFR`s (Product Feedback Reports).
• Assist dealers with technical and customer queries.
• Ensure dealer complies with Warranty rules to avoid redebits and rejections.
• Manage the policy budget provided for out of warranty on known technical problems correctly.
• Ensure that the budget is adhered to.
• Manage special service campaigns/recalls to achieve set company targets.
• Assist CCC (Customer Call Centre) with customer complaint resolution.
• Regular scheduled dealer and fleet owner visits.
• Maintain job related administration functions and records.

QUALIFICATIONS AND EXPERIENCE:

• NQF Level 6 (Minimum 360 credits on level 8 framework) N6 Technical Diploma or similar.
• Trade qualification (Technical Diploma) – trade test both theory & practical
• Working experience as a qualified automotive technician.
• Diagnostic fault finding and electrical / electronic fault tracing and repair would be an advantage.
• Relevant experience in the technical and retail environment of the motor industry would be an advantage.
• Fully computer literate including literacy, MS Office, and outlook.
• Report writing skills are a requirement.
• A minimum of five years technical experience on Lexus and Toyota models would be an advantage.
• Will be required to travel.

COMPETENCIES:

• Technical knowledge and skills.
• Planning and organising.
• Information monitoring.
• Customer focus and service orientation.
• Self-management.
• Financial management and control.
• Strong communication skills (Verbal & Written)
• PC skills