Jobs at 1 Life Insurance

RESPONSIBILITIES

Commission Management

• Deliver accurate and timely processing of commission and commission debt, and input and maintain commission and debt data, check for accuracy prior to submission, prepare complex manual payments when required, complete financial reconciliation.

Data Collection and Analysis

• Use data from a wide range of sources to analyze key themes and identify possible impacts on the business.

Risk Management and Analysis

• Manage a significant portion of the organisation risk management and or control process. Monitor and track performance on initiatives that have been implemented and ensure alignment between various stakeholders.

Administration

• Work on approved commission and administrative processes and databases to calculate and monitor commissions and incentives. Manage all commissions for the 1Life distribution and third party distribution sales commission departments. Design commission models that relates to exporting data, importing it into model, run validation checks on accuracy. Responsible for internal and external partner commission statements for distribution channels.

Document and Data Management

• Create and ensure compliance with a company wide document management system. Manage process regarding submissions and approval, track and ensure accuracy of documented processes. Uploading of supervision and all other documentation uploading. Track and management of incentives. When required, keep track of business logs that have an implication on commission outcome.

Operational Compliance

• Monitor and review performance and behaviors within area of responsibility to identify and resolve non-compliance with the organisation's policies and relevant regulatory codes and codes of conduct. Manage transgressions.

Insights and Reporting

• Contribute to the design and creation of reporting strategies and templates. Identify and interpret patterns and trends, and present findings to relevant stakeholders. Provide assistance with any ad hoc reporting that leads to any material loss or gain.

Building Capability

• Work within existing development framework to build own capabilities and those of direct reports. Provide specialised training or coaching to others throughout the organisation in area of expertise.Onboarding and setup of new starters.

Performance Management

• Respond to personal objectives and use performance management systems to improve personal performance. Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Leadership and Direction

• Explain the local action plan to support team members in their understanding of what needs to be done and how this relates to the broader business plan and the organisation's strategy, mission and vision; motivate people to achieve local business goals.

General Education

• Grade 12/ SAQA Accredited Equivalent (Essential)
• Required FAIS Accreditation (Advantageous)
• Relevant 3-year Business Management or insurance industry related degree / diploma in management (Advantageous)
• Wealth Management Qualification (Advantageous)

EXPERIENCE

General Experience

• 5 or More years' experience within a financial services industry
• Experience and knowledge of the Long-term insurance Industry (Essential);
• 5 or more experience in commissions debt management and administration (Essential)

Managerial Experience

• 1 - 2 years’ experience in managing others (Essential)

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RESPONSIBILITIES

Operations Management

• Supervise others working within established operational systems.

Customer Management

• Manage relationships with clients and act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response.

Stakeholder Management

• Deliver stakeholder engagement activities to support development of effective project working relationships and to identify and respond to stakeholder needs and concerns.

Claims Management

• Review and analyse assigned claims in line with the organisation's standard claims procedures and customer service standards. Overseeing 1Life life claim assessors and performing internal audits. Assisting life assessors with claim queries to ensure service levels are met. Constant reviewing of claim forms and claim processes. Approving and paying of all life claims. Ensuring that claim systems are functional and logging exceptions and enhancements when required.

Operational Compliance

• Maintain and renew a deep knowledge and understanding of the organisation's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Identify, within the team, patterns of non-compliance with the organisation's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.

Performance Management

• Respond to personal objectives and use performance management systems to improve personal performance. Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.

Work Scheduling and Allocation

• Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.

Leadership and Direction

• Explain the local action plan and targets to support team members in their understanding of what needs to be done and how this relates to the broader business plan; motivate people to achieve local business goals and targets.

Organisational Capability Building

• Use the organisation's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others in own area of expertise to enable others to improve performance and fulfil personal potential. Providing on the job and formal training to the life assessors.

Insights and Reporting

• Prepare and coordinate the completion of various data and analytics reports.

Budgeting and Costing

• Requesting NHLS reports and reconciling the billing monthly.

Personal Capability Building

• Keep abreast with current changes in internal policies and procedures, external regulations which are facilitated by the online training system and tracked by a formal assessment.
• Keep up to date with business products and keep abreast of changes in the insurance industry, including competitor products.

EDUCATION General Education

• Matric / Grade 12 or SAQA Accredited Equivalent (Essential)
• Regulatory Exam
• 5 (Advantageous); NQF5 Wealth Management qualification (Advantageous)
• Class of Business (Advantageous)
• RE1 and ASISA Claims Assessor Course (Advantageous)

EXPERIENCE General Experience

• 5 or more years funeral supervision experience within the long-term insurance industry (Essential)
• 3-5 years junior claims management experience in the life underwriting environment (Advantageous) relevant medical insurance knowledge (Essential)

Managerial Experience

• 1 or more years' experience of supervising and directing people and other resources to achieve specific end results within limited timeframes (advantageous)