Jobs at 1 Life Insurance

JOB PURPOSE

• Identify and prevent internal and external fraud within 1Life and recommend controls and actions to mitigate risks.

RESPONSIBILITIES

Fraud Management

• Deliver fraud prevention reporting and analysis for a designated area, using financial crime/fraud prevention systems to mitigate losses.
• Apply techniques such as Fraud Detection, Syndicate identification, fingerprint analysis, handwriting analysis and voice analysis to identify and prevent fraud on a daily basis. Gather evidence during the prevention and detection of frau internally and externally.
• Conduct interviews with all parties involved during fraud investigations. Present evidence to law enforcement agencies in securing a conviction. Explore issues or needs, establishing potential causes and barriers as well as related issues.
• Investigate questions relating to existing programs, processes and procedures.

Fraud Analysis

• Conduct research using primary data sources and select information needed for the analysis of key themes and trends.
• Identify and verify the validity of relevant documentation during investigations in the prevention and detection of fraud.
• Develop innovative solutions by integrating and analyzing complex and diverse information sources. Interpret data and identify possible answers. Involves navigating a wide variety of processes, procedures and precedents. Research and develop new techniques to identify and prevent fraud.

Stakeholder Engagement

• Responsibilities could include supporting internal and external stakeholders and manage internal and external relationships. Liaise with role players in law enforcement and intelligence agencies and assist with preparing cases for prosecution.

Recommendations

• Recommend changes to policies, processes, standards and practices that would improve operational support.
• Write and compile reports for various stakeholders containing recommendations for decision makers in the business. Identify system and internal control weaknesses and recommend counter measures.
• Ensure that there is a focus on cost saving strategy implementation by implementing policy and claims decisions, savings and fraud.

Insights and Reporting

• Prepare and coordinate the completion of various information and analytics reports.
• Prepare complex documents using a variety of computer applications such as
• Microsoft Office. Also responsible for gathering and summarizing data for special reports.

Operational Compliance

• Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards.
• Identify, within the team, patterns of non-compliance with the organization's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.

Organizational Capability Building

• Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions to build their capabilities. Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.
• Liaise with team members and provide training to new team members and other departments within the organisation on fraud detection and prevention techniques.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Job Requirements
EDUCATION

• Grade 12/SAQA Accredited Equivalent (Essential)
• Bcom, LLB, BA Criminology or relevant qualification (Essential)
• Specialised training/certifications (Advantageous)
• CFE accreditation (Advantageous)

EXPERIENCE

• 3 or more years relevant Forensic/ Financial/ Auditing experience (Essential)
• Experience in the financial insurance industry (Advantageous)

go to method of application »

RESPONSIBILITIES

Customer Relationships Development

• Make calls by telephone to customers to offer new products to existing client Base.

Customer Needs Clarification

• Interview the customer, following a complex multi-level sales script, to clarify the customer's requirements. Or assist in conducting interviews with potential customers to collect client requirements making detailed notes.

Sell Customer Propositions

• Identify the products or services that best meet the customer's needs, use personal expertise to propose quantities within standard operating systems, policies and procedures. Explain the selection to the customer, influence the customer to make a purchase with the best benefits and solutions to meet customer needs.

Operational Compliance

• Develop working knowledge of the organisation's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Customer Relationship Management (CRM) Data

• Schedule callback and enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and to ensure that the organisation has quality data to enable effective customer retention and business development activities.

Performance Management

• Prioritise own workflow and ensure work is completed to the required standards of quality and timeliness; use performance management systems to improve personal performance to meet SLA.

Personal Capability Building

• Keep abreast with current changes in internal policies and procedures, external regulations which is facilitated by the online training system and tracked by a formal assessment.

Sales Opportunities Creation

• Identify potential customers by obtaining information, referrals, and recommendations from existing customers.

BEHAVIORAL COMPETENCIES

Customer Focus

• Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging custome needs and uses these to determine some creative new ideas.

Being Resilient

• example, is calm and professional in difficult situations; continues to work toward objectives. Overcomes obstacles without becoming discouraged; draws lessons from failures. Recovers from setbacks and adversity.

Situational Adaptability

• Adapts approach and demeanor in real time to match the shifting demands of different situations. For example, swiftly and easily adapts approach to a wide array of different or changing situations. Is inquisitive about evolving situations; identifies how to adapt early.

Interpersonal Savvy

• Relates openly and comfortably with diverse groups of people. For example, recognises even subtle social cues and nimbly responds to others' needs and preferences. Helps to defuse difficult interpersonal situations by showing high levels of tact, sensitivity, and consideration. Builds rapport with ease.

Instills Trust

• Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, acts consistently with the organisation's policies and practices. Shows honesty and candor when working with others. Honors agreements and meets commitments.

Ensures Accountability

• Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.

Persuades

• Uses compelling arguments to gain the support and commitment of others. For example, positions and packages ideas so that they will resonate strongly with a wide variety of stakeholders. Uses strong logic and compelling evidence. Works with others to find creative win-win solutions; achieves consensus through compromise.

Communicates Effectively

• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, seeks out others' perspectives and asks good questions. Shares information that people want to know; gives appropriate context and details when speaking.

Plans and Aligns

• Plans and prioritises work to meet commitments aligned with organisational goals. For example, adopts a sequence of activities that allows for optimal efficiency and effective coordination with others. Makes skillful use of resources and support to deliver efficient, high-quality work.

Manages Conflict

• Handles conflict situations effectively, with a minimum of noise. For example, seeks out a variety of opinions and options; maintains an open mind; takes steps to ensure conflict remains constructive; avoids polarized or unilateral decisions. seeks agreement on critical issues.

Action Oriented

• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, identifies what needs to be done and acts quickly. Shows optimism and enthusiasm that affects others positively. Works independently, but knows when to ask for help.

Drives Results

• Consistently achieves results, even under tough circumstances. For example, devotes considerable effort to surpassing goals and achieving the best possible results; goes above and beyond to achieve excellence. Drives ahead with great focus when faced with obstacles and setbacks; maintains productivity and a positive attitude

SKILLS

Direct Sales

• Work with guidance to maximise the volume and value of direct sales.

Verbal and written Communication

• Use clear and effective verbal communications skills with guidance to express ideas, request actions and formulate plans or policies.

Computer skills

• Support business processes with guidance and understand and effectively use standard office equipment and standard software packages.
• Microsoft Office Suite

Action Planning and work scheduling

• Work with guidance to develop appropriate plans or perform necessary actions based on recommendations, requirements and achieve performance targets by optimising work scheduling

Writing skills

• Use clear and effective writing skills with guidance to express ideas, request actions and formulate plans or policies.

Job Requirements
General Education

• Must be within DOFA date
• Matric / Grade 12 or SAQA Accredited Equivalent (Essential)
• Regulatory Exam 5 (Advantageous)
• 120 FAIS Credits (Advantageous)

go to method of application »

JOB PURPOSE

• To design, build and support the application & implementation of predictive models to enable the business to manage risk and generate revenue. Analyse and optimize processes, produce and analyse MI to inform strategic decisions, monitoring and implementation of business decisions, recommend enhancements through statistical modelling and data analysis. Support MI analysts, IT system analysts, Finance IT developers and Operational areas.

RESPONSIBILITIES

Strategy Formation & Implementation

• Support the implementation and day-to-day management of tactical plans for optimizing resources and assets being managed within a given area or department.
• Provide input, insight and support into strategy development including data- driven analytics, test design, and rollout plan.
• Assist in development of segmentation and advanced analytics to drive different treatments and strategies
• Support profitability assessments of Collection and recovery strategies through risk / return analysis using financial modelling.
• Work with internal and external operations teams to define specific treatments to be allocated by strategy.
• Review and support process/business rules/strategy changes from design and documenting to analytical sizing to design testing to implementation to interpretation of results

Insights and Reporting

• Support the data and analytics reporting plan, creating/maintaining/interpreting templates to report data in a meaningful way.
• Create, present, and communicate high-impact data and analytics insights and recommendations to critical internal and external stakeholders.
• Support the application and implementation of, and interpret and report the outputs of predictive models to enable the business to manage risk.
• Analyse and optimise processes, inform strategic decisions, monitoring implementation of business decisions, recommend enhancements through statistical modelling and data analysis.

Data Collection & Analysis

• Use data from a wide range of sources to analyse key themes and identify possible impacts on the business.
• Segmentation, ad hoc analytics, financial modelling, and test design to support decisioning within collections and recovery.
• Sourcing and management of data sets to support strategy function.

Stakeholder Engagement

• Provide operational troubleshooting and support to stakeholders up to top management level, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions.
• Manage relationships with internal and external stakeholders to ensure consistent, accurate, aligned and valid data is available.
• Identify reporting needs with the relevant role players.
• Act as the SME and manage all engagement and delivery in collaboration with your manager, Actuarial team, MI key stakeholders, GIT key stakeholders and Finance key stakeholders where relevant
• Cultivate and manage objective working relationships with a variety of stakeholders like technical, business, project managers and testing analysts in the recommendation of strategic business solutions.

Improvement / Innovation

• Initiate, formulate and implement new business practices within a specific discipline while supporting the development and/or delivery of a significant element of the organization's change management program.
• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Identify process improvements for Cost Savings, Revenue Generation or
• Efficiency improvements for the business through analytical methods.
• Support implementation of modelling processes and implementation of innovation within the modelling environment.
• Definition, development and maintenance of practice policies, procedures, standards and frameworks to innovatively and effectively manage practices and processes.

Change Management

• Support the development and/or delivery of a significant element of an organisational change management initiative for a substantial department/area.

Personal Capability Building

• Act as subject matter expert in an area of expertise. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.
• Maintain awareness of relevant legislation and industry best practices to provide proactive advice and solutions to relevant stakeholders.

Data Management

• Support the management of key aspects of the data management system. This includes identifying opportunities for development or operating key elements of the system.

Regulatory and Compliance Management

• Investigate all kinds of incidents and reports, and provide expert advice to colleagues at various levels as applicable. Minimize risk exposures and ensure adherence with regulatory standards by working with all internal functions to make sure compliance programs are properly implemented and/or designed to mitigate incidents.

Job Requirements
General Education

• Grade 12/ SAQA Accredited Equivalent (Essential)
• BCom Bus.Mngmnt/Admin or Fin.Acc (Essential)
• Excel certification (Essential), Certification in Data Analysis (Advantageous)
• SQL Certification (Advantageous)

General Experience

• 3 or more years in a similar role with a key focus on analytics, statistics and reporting (Essential)
• 3 or more years’ experience and knowledge of the financial insurance industry (Essential)
• Experience and knowledge of premium collection processes and rules including bank processes and deep understanding of Debicheck Authenticated Collections rules and processes (Essential)
• Knowledge and/or experience of Persal payroll deduction rules and processes (Advantageous)
• Experience on data modelling tools (Qlikview, PowerBI etc) (Advantageous)
• Exposure to Data Warehouse Concepts and Dimension Modelling Techniques (Advantageous) Experience and exposure to Project and Risk Management (Advantageous)