Jobs at Alfa Laval

Job Description

• Execute repairs according to specifications or an advanced repair task.
• Validated equipment skills and/or able to evaluate and confirm repair/service requirements and repair/service quality, e.g. inspections, quality evaluation, testing, service reports.
• Share knowledge and support in competence development.
• Be engaged in problem resolution with relevant 4 Years experience in the similar field
• Suggest improvements for products and working procedures.
• Engaged in 5S, safety and quality and immediately call for service centre management in case of problems/risks.
• Minimize number of workshop hours.
• Develop and inform him/herself.
• Optional: coordinate, plan and support the daily work of the team/shift.
  • Knowledge on decanter and high-speed separators
  • Qualification as millwright or Fitter
  • Good communications skills
  • computer literate (word, cell and PowerPoint)

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Job Description 

• The position will be responsible for the Preventive maintenance, repair, fault diagnosis and on-site servicing of Alfa Laval equipment’s, namely Decanters, Separators and Plate heat exchangers. The Service Engineer will be required to work across the region - envisaged travel will be 2- 3 weeks per month.

Your primary tasks will be:

Key Responsibilities & Objectives

• The position will be responsible for Commissioning, Troubleshooting, Preventive maintenance, Audits, and on-site servicing of Alfa Laval equipment at customer site such as:
• Commissioning and Troubleshooting High Speed separators, Fresh Water maker and heat exchangers in onboard ships.
• Troubleshooting of Electrical / PLC controls (EPC controls, 2 touch, Basic & Plus controls) associated with Alfa Laval equipment.
• Decanters used in food / Wastewater application.
• Executing Audits and maintenance activities related to Service agreements.
• Training customer crew on operation of Alfa Laval equipment
• Preparation of service / audit reports with technical recommendations.
• Safety Conscious “Think – Act – Behave Attitude”
• Ad hoc participation in Service projects
• We are looking for candidates with strong problem-solving skills who work structured and quality-conscious to provide our customers with high-level of service. It is important that you are flexible, independent, robust and thrive in a very active environment with much travel activity – acting as part of a dynamic team with colleagues around the region.
• Candidates with past Marine Industry experience and high skills in troubleshooting of High-Speed Separators (PX Range, GT, Alcap types) and Heat Exchangers are preferred.
• Should be sound in reading electrical drawings and capable of independent trouble shooting of Electrical control panels.

Workplace & Hierarchy

• The position is in Johannesburg, Service Centre South Africa and the work area is mainly focused on the installed base across the South & East Africa. The position will be reporting to Field Service Team Manager located in Johannesburg.

Candidate profile

• A self-starter who is hardworking
• Customer centric approach
• Ability to work well both within the team and independently
• Ability to work well as part of a regional team within a matrix organization
• Ability to multitask, work to deadlines, people oriented & thriving in multicultural environment
• Ability to prepare high quality technical report.
• Team / people oriented, thriving in multicultural environment
• Dynamic, persistent, reliable and goal oriented
• Willingness to travel and work across the region on Field Service Jobs whenever needed
• Previous working experience in Food and process industries.

Background

• An Engineering Graduate preferably in Marine/Mechanical / Electrical or relevant technical educational background
• Minimum 6-8 years of experience in high speed and rotating equipment's used in industries.
• Application knowledge in food and wastewater is an added advantage.
• Strong skills in working with Electrical, PLC and Controls
• Strong communication skills in English, (spoken and written), are essential, along with an understanding of Microsoft Office products.
• Driving license is required.

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About the job:

• Responsible to execute and monitor the Order to Cash process for Standard Orders, Project orders from order acceptance to final delivery and invoicing.
• The position has a strong demand to have a customer first mindset, willingness to be a part of our digital transformation and sustainability journey.

Key Tasks:

• Execute and manage the standard order processes (order to cash) via ERP System (iScala).
• Execution of projects until hand over to the customer, involving delivery and commissioning
• Place orders to internal factories and external suppliers.
• Being the point of contact to the Customer and accomplishing the project goals taking support from BU Managers, P&A & Engineering & Supply team.
• Communicate with customers and follow up on order acknowledgements.
• Follow up & co-ordinate to ensure delivery is done in line with the incoterms, delivery time and agreed costs.
• Timely escalation and resolution of issues arising during order handling / project execution process.
• Handling Logistics / order administration – Review and finalization of shipping documents.
• Timely Invoicing and submission of supporting documents for payments.
• Commissioning of the Equipment: Coordinating with Service department for deputing field service engineers.
• Order backlog and goods movement inventory follow up.
• Ensure customer is always informed on the order status and respond to customer queries promptly.
• Ensure compliance to standard business processes throughout order handling process.
• Develop intra organizational network to ensure smooth and timely execution of customer orders.
• Effectively communicate with factories, suppliers, and other stake holders within and outside the organization
• Register and manage claims throughout the whole claim handling / investigation process.
• Should be able to work under pressure collaborate with different stake holders and prioritize customer needs according to changing business objectives.

Who you are:

• You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment.
• You are a solution-driven, task and result-oriented person with a strong customer mindset.
• A focus on continuous improvement is in your DNA.
• Excellent communication, interpersonal and collaboration skills are essential, as you will be working closely with business stakeholders within and outside the organization.
• Ability to work in a fast-paced environment, multitask, prioritize, make quick decisions, collaborate to make things happen and enjoy working towards deadlines.

Qualifications:              

• University Degree - bachelor’s in engineering or equivalent technical qualifications
• Project management experience.
• Minimum 6-7 years of experience in Order Handling/Project Management  with a multinational company.
• Working experience with Letter of Credits, LC documentation and Trade Finance.
• Working knowledge of commercial Incoterms
• Knowledge of logistics with a knowledge of import export process & documentation
• Strong working knowledge of Microsoft Office
• MicroSoft Projects or similar proficiency as highly desirable