Jobs at Amazon

AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We have a team of talented Support Engineers located in 8 countries around the world, and are growing rapidly.

Every day will bring new and exciting challenges on the job while you:

• Learn and use groundbreaking technologies
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
• Interact with leading technologists around the world
• Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
• Drive customer communication during critical events

Basic Qualifications

• Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
• 5+ years of experience in technical position
• Interest in information security and a desire to learn techniques and technologies such as application security, cryptography, threat modeling, penetration testing, etc.
• Strong Linux or Windows system administrator skills
• Network Essentials - understanding of the various layers, TCP/IP, DNS, etc.
• Experience scripting or developing in at least one of the following languages:
• Python
• Ruby
• Powershell / Bash
• PHP
• Java
• .NET (C#)
• JavaScript
• iOS (Objective-C / Swift)
• Excellent oral and written communication skills
• Customer service experience/Strong customer focus
• Ability to multi-task in a fast-paced environment
• Self-starter who is excited about technology

Preferred Qualifications

• Knowledge of Cloud Computing concepts – virtualization, networking, storage, etc.
• Experience with AWS
• Detailed knowledge of networking protocols: DNS, HTTP, SSL, SMTP, TCP
• Expertise with iperf, MTR, traceroute, dig, packet capture tools
• Luna SA certified Engineer
• Experience working with Hardware Security Models

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This position involves on-call responsibilities, typically for one week every two months. Our team is dedicated to supporting new team members. We care about your career growth, we try to assign projects and tasks based on what will help each team member develop into a more well-rounded engineer and enable them to take on more complex tasks in the future.

Our team values work-life balance and we are flexible when people occasionally need to work from home.

Job Duties

• Lead the team to develop and maintain automated ETL pipelines for big data using languages such as Scala, Spark, SQL and AWS services such as S3, Glue, Lambda, SNS, SQS, KMS. Example: ETL jobs that process a continuous flow of JSON source files and output the data in a business-friendly Parquet format that can be efficiently queried via Redshift Spectrum using SQL to answer business question.
• Design and implement data architecture to support analytics use cases that yield significant data quality, availability and/or business value.
• Develop and maintain automated ETL monitoring and alarming solutions using Java/Python/Scala, Spark, SQL, and AWS services such as CloudWatch and Lambda.
• Implement and support reporting and analytics infrastructure for internal business customers using AWS, services such Athena, Redshift, Spectrum, EMR, and QuickSight.
• Develop and maintain data security and permissions solutions for enterprise scale data warehouse and data lake implementations including data encryption and database user access controls and logging.
• Develop and maintain data warehouse and data lake metadata, data catalog, and user documentation for internal business customers.
• Develop, test, and deploy code using internal software development toolsets. This includes the code for deploying infrastructure and solutions for secure data storage, ETL pipelines, data catalog, and data query.

Basic Qualifications

• Bachelor’s degree in Computer Science or related technical field, or equivalent work experience.
• 7+ years of overall work experience in either Software Engineering, Data Engineering, Database Engineering, Business Intelligence, Bigdata Engineering, Data Science.
• Experience with AWS technologies stack including Lambda, Glue, Redshift, RDS, S3, EMR or similar big data solutions stack

Preferred Qualifications

• Demonstrate efficiency in handling data - tracking data lineage, ensuring data quality, and improving discoverability of data.
• Demonstrable proficiency in distributed systems and data architecture; design and implementation of batch and stream data processing pipelines; knows how to optimize the distribution, partitioning, and MPP of high-level data structures.

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This position involves on-call responsibilities. This is typically once every 6 weeks. We don’t like to be paged unnecessarily and we strive to keep this down and ensure our systems are fault tolerant. Our team values work-life balance and respect each others time.

We are looking for a new teammate who is enthusiastic, curious, empathic, motivated and reliable. We are just starting to scratch the surface of the opportunity in front of us and if this sounds like a place for you; come build with us.

Basic Qualifications

• Degree in Computer Science or related field, or equivalent working experience
• 3+ years of industry experience in a software development environment
• Computer Science fundamentals, including data structures, object-oriented design, algorithm design, problem solving, and complexity analysis.
• Proficiency in at least one modern programming language, such as Java, C#, Python, Javascript, Scala, Kotlin, GoLang, Ruby, C, C++

Preferred Qualifications

• Analytical skills with excellent problem solving abilities
• Working knowledge of AWS products and technologies
• Someone who is comfortable working within a diverse team
• Effective written communication and verbal agility are beneficial

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Amazon Web Services (AWS) is the market leader and technology forerunner in the Cloud business. As a member of the AWS support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a cloud support engineer, you will act as the ‘cloud ambassador’ across all the cloud products, arming our customers with required tools and tactics to get the most out of their product and support investment.
Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers, and networks? Do you want to be part of a customer facing technology team helping to ensure the success of AWS as a leading technology organization?
If you fit the description, you could be the person we are looking for. We are a group of smart people, passionate about cloud computing, and believe that world-class support is critical to customer success.

WHAT CAN YOU EXPECT FROM A LIFE AT AWS?

Each day will bring new and exciting challenges on the job while you:

• Learn and use groundbreaking technologies.
• Apply advanced troubleshooting techniques to provide unique solutions to our customers.
• Interact with leading engineers around the world.
• Partner with AWS teams to help reproduce and resolve customer issues.
• Leverage customer support experience to provide feedback with AWS teams on how to improve.
• Drive customer communication during critical events.
• Drive projects that improve support-related processes and our customers’ technical support experience.
• Write tutorials, how-to videos, and other technical articles for the developer community.
• Work on critical, highly complex customer problems that may span multiple AWS services.

WHY AWS SUPPORT?

• First and foremost, this is a customer support role – in the Cloud.
• On a typical day, a support engineer will be primarily responsible for solving customer’s cases through customer contact channels (e.g., telephone, email, and web/live chat).
• You will apply troubleshooting techniques to provide solutions for our customers by thoughtfully working with customers to dive deep into the root cause of an issue.
• An AWS support engineer may also develop and train, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
• We promote advancement opportunities across the organization to help you meet your career goals.
• We have training programs to help you develop the skills required to be successful in your role. We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
• Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
• As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role.

Basic Qualifications
BASIC QUALIFICATIONS

• Currently enrolled in or received a Bachelor’s Degree in computer science, computer engineering, information technology, or related fields (or graduated less than six months ago).
• Experience with at least one functional scripting language (e.g., Perl, Python, Ruby, shell scripting)
• Knowledge of system, network, and OS.

Preferred Qualifications
PREFERRED QUALIFICATIONS

• Knowledge of internet fundamentals and cloud computing concepts.
• Familiarity with Database, Storage, & Big Data concepts.
• Experience with troubleshooting Networks (e.g., TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related).
• Comfortable working in a Linux/Unix environment.