Cloud Support Engineer - Security at Amazon

AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We have a team of talented Support Engineers located in 8 countries around the world, and are growing rapidly.

Every day will bring new and exciting challenges on the job while you:

• Learn and use groundbreaking technologies
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
• Interact with leading technologists around the world
• Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
• Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
• Drive customer communication during critical events

Basic Qualifications

• Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
• 5+ years of experience in technical position
• Interest in information security and a desire to learn techniques and technologies such as application security, cryptography, threat modeling, penetration testing, etc.
• Strong Linux or Windows system administrator skills
• Network Essentials - understanding of the various layers, TCP/IP, DNS, etc.
• Experience scripting or developing in at least one of the following languages:
• Python
• Ruby
• Powershell / Bash
• PHP
• Java
• .NET (C#)
• JavaScript
• iOS (Objective-C / Swift)
• Excellent oral and written communication skills
• Customer service experience/Strong customer focus
• Ability to multi-task in a fast-paced environment
• Self-starter who is excited about technology

Preferred Qualifications

• Knowledge of Cloud Computing concepts – virtualization, networking, storage, etc.
• Experience with AWS
• Detailed knowledge of networking protocols: DNS, HTTP, SSL, SMTP, TCP
• Expertise with iperf, MTR, traceroute, dig, packet capture tools
• Luna SA certified Engineer
• Experience working with Hardware Security Models