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  • Posted: Mar 2, 2021
    Deadline: Not specified
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    Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.


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    Cloud Support Engineer - Security

    AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We have a team of talented Support Engineers located in 8 countries around the world, and are growing rapidly.

    Every day will bring new and exciting challenges on the job while you:

    • Learn and use groundbreaking technologies
    • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
    • Interact with leading technologists around the world
    • Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
    • Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
    • Drive customer communication during critical events

    Basic Qualifications

    • Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
    • 5+ years of experience in technical position
    • Interest in information security and a desire to learn techniques and technologies such as application security, cryptography, threat modeling, penetration testing, etc.
    • Strong Linux or Windows system administrator skills
    • Network Essentials - understanding of the various layers, TCP/IP, DNS, etc.
    • Experience scripting or developing in at least one of the following languages:
    • Python
    • Ruby
    • Powershell / Bash
    • PHP
    • Java
    • .NET (C#)
    • JavaScript
    • iOS (Objective-C / Swift)
    • Excellent oral and written communication skills
    • Customer service experience/Strong customer focus
    • Ability to multi-task in a fast-paced environment
    • Self-starter who is excited about technology

    Preferred Qualifications

    • Knowledge of Cloud Computing concepts – virtualization, networking, storage, etc.
    • Experience with AWS
    • Detailed knowledge of networking protocols: DNS, HTTP, SSL, SMTP, TCP
    • Expertise with iperf, MTR, traceroute, dig, packet capture tools
    • Luna SA certified Engineer
    • Experience working with Hardware Security Models

    Method of Application

    Interested and qualified? Go to Amazon on www.amazon.jobs to apply

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