Jobs at Amazon

DESCRIPTION

• Are you passionate about building ground breaking products that will shape the future of ecommerce in Africa?
• We're seeking an exceptional Principal Product Management leader to drive Amazon's next phase of growth and innovation in South Africa.
• This role balances visionary leadership with data driven execution, we're seeking an individual who can define and lead strategic initiatives across diverse stakeholder groups while building and mentoring high performing teams.
• Success requires big picture thinking about customer experience, business growth, and market innovation, combined with strong tactical execution and delivery capabilities.
• The right candidate has exceptional strategic thinking, the ability to build and influence across senior stakeholder groups, outstanding communication skills, and can seamlessly transition between setting long term vision and diving deep into execution details.
• You'll be at the forefront of defining transformative products and strategies that will revolutionize how millions of customers shop on Amazon.

Key job responsibilities

In this role, you will:

• Drive strategic vision and execution for key business initiatives that deliver exceptional customer experiences while accelerating growth and profitability
• Lead and mentor product managers, fostering a culture of innovation, customer obsession, and data driven decision making
• Partner with senior leadership to shape the long term product strategy and roadmap for Amazon South Africa
• Identify and capitalize on breakthrough opportunities that can significantly scale our business
• Build and nurture strong relationships across Technology, Operations, and Business teams to deliver complex, cross functional initiatives
• Author compelling narratives that influence product direction and gain stakeholder alignment
• Drive operational excellence through sophisticated performance analysis and continuous improvement
• Join us in building something truly special  the future of shopping for millions of customers across Africa. You'll work with exceptional talent, have significant autonomy to drive change, and help shape one of Amazon's most exciting growth opportunities.

BASIC QUALIFICATIONS

• 12+ years of product or program management, product marketing, business development or technology experience
• 6+ years of team management experience
• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience with feature delivery and tradeoffs of a product

PREFERRED QUALIFICATIONS

•  Experience engaging and influencing senior executives

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DESCRIPTION

• Amazon's IT Services Support is the first point of contact for technical support service requests.
• Our IT Support Technician spends their day fielding incoming support chats, calls and online requests on behalf of Amazon employees worldwide.

Candidates who are successful will be required to work on a rotational schedule.

• The successful IT Support Technician will be customer focused and motivated by team success.
• You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests.
• You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.
• This position is Remote by design, and this can change as per business requirements.
• You will be required to live commuting distance from Cape town to attend regular meeting.

We only are seeking candidates who are bilingual and fluent in writing and speaking:

• English and German, or
• English and French, or
• English and Spanish, or
• English and Italian

Key job responsibilities

• Provides comprehensive technical support to Amazon Corporate employees worldwide.
• Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards.
• Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.
• Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely.
• Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.
• Follow all standard operating procedures (SOP) through the effective use of Knowledge management.
• Manage a case count between 15-25 tickets.
• Manage concurrent support conversation.
• Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users.
• Assists with activities to triage and escalate any system or network outage to reduce downtime.

BASIC QUALIFICATIONS

• Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting
• Experience troubleshooting integrated and interdependent computer systems
• Experience with network troubleshooting and support
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

PREFERRED QUALIFICATIONS

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in a dynamic environment with a high degree of customer service

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DESCRIPTION

• At Amazon Web Services (AWS), we’re hiring highly technical cloud computing architects to help our partners develop technical expertise and capacity, while also collaborating with our customers and partners on key engagements.
• Our consultants will deliver proof-of-concept projects, topical workshops, and lead implementation projects.
• These professional services engagements will focus on key customer solutions such as, web applications, enterprise applications, HPC, batch processing and big data, archiving and disaster recovery, education and government.
• Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer.
• Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.

Key job responsibilities

As an experienced technology professional, you will be responsible for:

• Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
• Providing technical guidance and troubleshooting support throughout project delivery
• Collaborating with stakeholders to gather requirements and propose effective migration strategies
• Acting as a trusted advisor to customers on industry trends and emerging technologies.
• Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts