Jobs at Amazon

The Device, Digital and Alexa support team’s vision is to create innovative support experiences for customers using Amazon’s next-generation Digital and Device products through intelligent self-service solutions and a world-class Tech Support organization. In line with our vision and customer expectations, our Technical Support Associates (TSAs) are technology experts and foster a culture of innovation and agility to raise the bar for technical support in an evolving environment of interconnected devices and services. If you enjoy sharing your technical knowledge, problem solving, are passionate about new technologies, this is the job for you!
We play a critical role in listening to customers and escalating pain points to enable Amazon to improve and deliver world-class technical support experiences – will you help us?

Customer Service Skills
Knowledge & Skills Required

• Dedicated to problem resolution
• Demonstrate a positive attitude
• Be able to resolve a conflict
• Are patient and helpful
• Able to avoid jargon and explain complex concepts
• Are responsible in any given situation
• Able to collect data accurately to identify solutions
• Able to use multiple tools
• Use situational judgement to determine actions
• Have a detail-oriented working style

Technical Knowledge

• Basic understanding of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies
• Ability to translate technical information / instructions into a simple language that would ensure seamless trouble shooting
• Ability to problem solve
• Awareness of latest trends and developments in the technology industry
• Demonstrate the ability to apply knowledge to new situations
• Be able to use judgement and common sense to answer customer questions
• Demonstrate willingness to share knowledge with team members and customers
• Consistently curious about technology

Communication Skills

• Excellent English communication skills (written, comprehension and verbal)
• Ability and willingness to communicate with others
• Ability to demonstrate empathy
• Ability to use effective questions
• Ability to demonstrate active listening
• Ability to communicate in a positive manner
• Good comprehension skills – ability to clearly understand the issues customers present

Qualifications
BASIC QUALIFICATIONS
Customer Service Skills

• Dedicated to problem resolution
• Demonstrate a positive attitude
• Be able to resolve a conflict
• Are patient and helpful
• Able to avoid jargon and explain complex concepts
• Are responsible in any given situation
• Able to collect data accurately to identify solutions
• Able to use multiple tools
• Use situational judgement to determine actions
• Have a detail-oriented working style

Technical Knowledge

• Basic understanding of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies
• Ability to translate technical information / instructions into a simple language that would ensure seamless trouble shooting
• Ability to problem solve
• Awareness of latest trends and developments in the technology industry
• Demonstrate the ability to apply knowledge to new situations
• Be able to use judgement and common sense to answer customer questions
• Demonstrate willingness to share knowledge with team members and customers
• Consistently curious about technology

Communication Skills

• Excellent English communication skills (written, comprehension and verbal)
• Ability and willingness to communicate with others
• Ability to demonstrate empathy
• Ability to use effective questions
• Ability to demonstrate active listening
• Ability to communicate in a positive manner
• Good comprehension skills – ability to clearly understand the issues customers present

Minimum Qualifications
Qualifications required

• Completed Grade 12 / NQF Level 4 / Matric
• SA Citizen / Permanent Resident
• 3 months experience (any environment)
• Ability to work overtime as required by business - as much as x hours a week, most often occurring in the weeks surrounding the holiday season.
• Flexible with the working schedule; may be expected to work weekends, holidays and events
• Maintain regular and reliable attendance, including the daily schedule as assigned

go to method of application »

The Data Center Engineering Operations Technician Intern (EOT) will assist with operating and maintaining all electrical, mechanical, and fire/life safety equipment within the data center. The EOT Intern serves as a technical resource to support Amazon within its owned and operated data centers. Data center equipment that supports mission-critical servers must maintain better than 99.999% uptime. EOT Interns are also tasked with driving innovation while reducing operational costs in the facilities. They are Amazon’s front line responders for hands-on electrical and mechanical equipment troubleshooting and operations. This equipment includes, but is not limited to, stand-by diesel generators, switchgear, UPS’s, PDU’s, AHU’s, chillers, cooling towers, chemical treatment systems, pumps, motors, VFD’s, and building automation systems.

Responsibilities

• Maintain mechanical and electrical equipment
• Assist root cause analysis of equipment failures
• Assist in troubleshooting of facility and rack-level events within internal SLA
• Ensure all safety procedures are adhered to while performing work
• Take daily operational readings of all mechanical and electrical equipment
• Take daily operational readings of all mechanical and electrical equipment
• Able to work a 12 hour shift (rotating 3 to 4 day work weeks)
• Utilize internal CMMS to manage building workflows

Physical Requirements
All physical requirements are expected with reasonable accommodations

• Walk job sites in uneven terrain.
• Work at heights and from ladders.
• Regularly lift and/or move up to 49 pounds unassisted and participate in group lifts for 50 pounds or more.
• Coordinate body movements when using tools or equipment.
• Reach and stretch to position equipment and fixtures while maintaining balance.
• Bend or twist the body into unusual positions while working.
• Perform physical tasks all day without becoming overly tired.
• Perform extended site rounds that could include long distances of walking and long periods of time being away from a desk.
• Use hands to manipulate small wires and objects.
• Push or pull heavy objects into position.
• Work in a noisy environment.
• Works shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).
• Work at depths, such as under raised floors.
• Work support could include travel to more than one site location (travel less than 25% of time).

Basic Qualifications

• In pursuit of obtaining a Technical or Associates Degree within a relevant Technical Field.
• Have and maintain a GPA above a 3.0.
• Meet the physical requirements with reasonable accommodations.

Preferred Qualifications

• Meets/exceeds Amazon’s leadership principles requirements for this role
• Meets/exceeds Amazon’s functional/technical depth and complexity
• 1+ years of data center operations/facilities experience
• Associates or Bachelors in applicable engineering field or mechanical or electrical trades