Jobs at AVBOB South Africa

Description

• We are looking for a motivated and experienced Head to lead our outbound retention and policy validation team. This role is ideal for someone with a passion for coaching, performance management, and customer service excellence. If you are driven by results, thrive in a fast-paced environment, and enjoy developing people, we want to hear from you!
• You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.

YOUR RESPONSIBILTIES WILL INCULDE:

• Lead and support a team of Retention Clerks and ensuring daily targets and call quality standards are achieved.
• Oversee queue management for efficient call flow and resource utilization.
• Provide regular coaching and mentorship to team members, identifying training needs and performance gaps.
• Ensure teams are equipped with the necessary tools, systems, and support to perform at their best.
• Evaluate call quality and compliance; implement corrective actions and development plans as needed.
• Report on team performance, challenges, and improvement initiatives to senior management.
• Facilitate team meetings focused on performance, problem-solving, and continuous improvement.
• Ensure compliance with all company policies, procedures, and service-level agreements.

Requirements

• Matric (Grade 12)
• FAIS-accredited qualification (Advantageous)
• RE5 regulatory certification (Advantageous)
• 2–3 years’ experience in the insurance industry, particularly in a service or call center environment (Essential)
• Proven experience in coaching, mentoring, and performance evaluation
• Strong administrative, analytical, and reporting skills
• Intermediate proficiency in MS Office (Excel, Word, Outlook)
• Clear credit and criminal record

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Description

• We are looking for a detail oriented and proactive Senior Clerk to join our Finance team. This role is ideal for an individual with a strong foundation in financial processes and a passion for accuracy and efficiency in reconciliations and ledger management.
• You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package. You will be joining an organisation that values employee development and rewards excellent performance.

YOUR RESPONSIBILTIES WILL INCLUDE:

• Prepare and submit reconciliations for review within set deadlines.
• Create and process invoices and payments for creditors, ensuring accuracy and compliance with internal policies.
• Approve invoices and payments in line with Delegation of Authority (DOA).
• Process journal entries to the general ledger, maintaining financial accuracy and audit readiness
• Assist in processing and reviewing bank statements.
• Submit reconciliations for review within set deadlines, supporting monthly and quarterly financial reporting cycles.
• Work closely with the Accountant: Insurance and other finance team members to ensure smooth operations
• Provide support during audits and financial reviews by maintaining well documented and accurate records.
• Contribute to continuous improvement initiatives within the finance department.

Requirements

• A recognised Finance qualification.
• Minimum of 2 years’ experience in a finance or accounting role.
• Strong understanding of general ledger and balance sheet reconciliations.
• Proficiency in financial systems and Microsoft Excel.
• High attention to detail and ability to meet tight deadlines.
• Strong communication and teamwork skills

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Description

• We are searching for  an individual with solid experience in managing sales teams to join the Sterkspruit Life office. You will be responsible  for  driving performance of a team of sales representatives and ensuring that  business objectives are met.
• You will be working for a company that is over 100 years old with strong values which are customer centric.  In return for your services, you will be paid a competitive remuneration package.  You will be working for an organization that values employee development and rewards excellent performance.

Your Responsibilities will Include:

• Recruit  high  quality  representatives  timeously  and  accurately
• Ensure  that  appointed  representatives  are  adequately  trained
• Manage  a  team  of   insurance  representatives  optimally
• Ensure  that  the  set  insurance  sales  targets  are  reached
• Ensure  and  monitor  compliance  with  respect  to  FAIS/FICA/LTIA  and  all  other  relevant  legislation
• Risk  management
• Develop  and  expand  markets

Requirements

• Grade  12
• A  suitable  industry  entry  qualification  within  the  requirements  of  the  Financial  Services  Board
• Comply with FAIS legislation for registration as Fit and Proper individuals

Applicants who entered the industry as follows:

• From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
• From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
• All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification 
• Clear ITC
• Clear criminal record
• RE5  certificate
• RE1  will  be  an  advantage
• Drivers’  license,  own  reliable  transport  and  cell  phone
• Proven  success  in  the  Marketing  of  Life  Assurance  for  at  least  three  years