Jobs at BCE Foodservice Equipment

Job Description

• The Collection Clerk/Assistant plays a vital role in the daily operations of the Dispatch and Collection Department. This position is responsible for the accurate collection, handling, and dispatch of goods for customer deliveries and inter-branch transfers. Key responsibilities include operating a forklift, loading and offloading goods, verifying stock, and ensuring that all collections and dispatches are completed accurately, safely, and on time.

Duties And Responsibilities, Including But Not Limited To

• Assist the Customer Service Clerk in dealing directly with customers either by telephone, electronically or face-to-face
• Collect goods from the correct staging areas for dispatch.
• Operate a forklift/pallet jack to move, stack, load, or offload goods efficiently and safely.
• Check all outgoing goods against dispatch documents to ensure accuracy.
• Assist collection drivers with loading and securing loads for delivery to minimize damage in transit.
• Report any missing, damaged, or incorrect items to the supervisor immediately.
• Complete collection and dispatch documentation accurately and submit it as required.
• Prepare 3rd party waybills if and when requested.
• Prepare goods for outbound shipments, including wrapping, labelling, and palletizing where needed.
• Maintain housekeeping standards in collection areas and loading bays.
• Follow safety protocols at all times, including correct equipment handling.
• Provide customers (internal and external) with weight and dimensions when requested.
• Assist the Customer Service Clerk with compiling and checking weekly floor report.
• Assist the Customer Service Clerk to manage the overdue collection report and action where necessary.
• Communicate delays or collection issues to the supervisor/manager.
• Assist the Customer Service Clerk to organize workflow to ensure orders are timeously picked and packed and ready for collections.
• Assist the Customer Service Clerk to manage the collections department’s administration.
• Ensure collections procedures are always followed.
• Perform other reasonable duties as assigned by management.

Education and Required Skills

• Grade 12 (Matric Certificate)
• Tertiary qualification – highly beneficial
• Previous experience in a customer service department – highly beneficial
• Strong customer service orientation
• Customer-focused with the ability to deliver exceptional service
• Valid forklift license – highly beneficial
• Knowledge of customer service principles and practices (2–3 years)
• Proficiency in relevant computer applications (2–3 years)
• Understanding of administrative procedures (2–3 years)
• Strong problem analysis and problem-solving skills (2–3 years)

Skills and Personal Attributes

• Excellent interpersonal skills
• Excellent communication skills - verbal and written
• Computer literate
• Customer service orientation
• Energetic/shows initiative and can work under pressure
• Ability to consistently deliver quality service even when under pressure
• Attention to detail and accuracy
• Energetic/shows initiative and can work under pressure
• Ability to consistently deliver quality service even when under pressure
• Team Player

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Job Description

• The Warehouse Manager is responsible for the overall performance of the warehouse. The Warehouse Manager is responsible for the planning, organising, directing and controlling of all warehouse activities. The Warehouse Manager assists management in establishing warehouse performance objectives and standards. He/she is accountable for achieving prescribed company objectives in regards to cost, productivity, accuracy, and customer service. He/she is responsible to manage all aspects of customer requirements including but not limited to: inventory accuracy, distribution, receiving, housekeeping, and logistics.

Main duties and responsibilities will include, but will not be limited to:

• Operations:Ensure the development of systems and procedures for operating and managing physical warehouse, human resources and equipment in a profitable manner. Plan, direct and implement warehouse operations, procedures and support to meet prescribed productivity and service levels.
• Labour Management:Directs the operation of the warehouse team to achieve prescribed objectives and standards. Develop and maintain a productive, motivated workforce by ensuring effective hiring, training and development of warehouse staff. Creates programmes to counsel and discipline staff. Provides timely and appropriate performance reviews to all direct reports and ensures the same is done for all warehouse staff.
• Customer Service:Maintain a professional and courteous relationship with all customers (internal and external). Establish programmes to improve customer awareness at all levels in the warehouse. Maintain records and reports to ensure customer service levels are being met. Develop and maintain strong partnership with customers in order to achieve financial results.
• Inventory Management:Ensures all customers objectives and standards are met in regards to inventory accuracy. Is accountable for the stock management of the warehouse as it pertains to loss/damage.
• Safety/Housekeeping: Develop, implement, and maintain appropriate programs to ensure that all safety and housekeeping standards and objectives are met. Assure compliance to regulations in regard to safety certification to forklift drivers, and OHSA guidelines.
• Equipment and Facility:Procure equipment and facility preventative maintenance services to assure efficient operations of all facets of the warehouse. Maintain suitable equipment and services to assure security of company assets.
• Identify and implement changes in areas for potential cost savings and process improvement
• Drive automation within processes to achieve long term cost and efficiency savings
• Mentor, Coach and provide continuous feedback to direct reports.

Qualifications, skills and experience:

• Relevant Degree – Essential
• Extensive experience in end-to-end warehouse management
• Excellent skills in planning, controlling, staffing, budgeting, organising, and communication are required.
• The ability to develop effective relationships, provide leadership, and integrate diverse activities and individuals toward achieving objectives and standards are critical.
• Ability to develop and execute a root cause analysis and fix
• Ability to develop new and innovative operational solutions
• Excellent networking, relationship building/maintenance, communication and presentation skills
• Financial acumen, ability to make effective decisions, and experience managing projects and risk
• Excellent Computer Skills (experience in WMS essential)
• Self-starter attitude
• Strong written and verbal communication skills