Jobs at BET Software

You Bring:

• Bachelor's degree or Diploma in Business Administration, IT, Engineering, or a related field (or equivalent experience).
• Proven experience in operations management and/or technical support.
• Strong analytical and problem-solving skills.
• Excellent communication, interpersonal, and leadership skills.
• Ability to work collaboratively in a team environment.
• Experience with process improvement methodologies (e.g., Lean Six Sigma, ITIL).
• Knowledge of safety, quality, and regulatory requirements relevant to the industry.
• Strong project management skills.
• Ability to adapt to changing environments and prioritize tasks effectively.

What You’ll Do:

Optimise Operational Processes:

• Analyse existing processes and identify opportunities for improvement.
• Develop and implement strategies to streamline workflows and enhance productivity.
• Conduct data analysis and translate insights into actionable recommendations.
• Collaborate with cross-functional teams to drive operational excellence.

Technical Leadership:

• Provide technical support and guidance to team members and clients.
• Oversee the implementation of new technologies and systems.
• Ensure efficient troubleshooting methodologies are established within the team.

Team Management:

• Lead and motivate a team of Operations and Technical Specialists.
• Assign tasks, provide coaching and development opportunities.
• Monitor performance and ensure adherence to safety, quality, and regulatory requirements.

Project Management:

• Manage projects related to process improvement and new technology implementation.
• Ensure projects are completed on time, within budget, and meet established goals.

Continuous Improvement:

• Actively seek feedback to identify areas for improvement in both operations and team dynamics.
• Develop and implement strategies to cultivate a culture of continuous learning and growth.
• Conduct regular reviews and evaluations to ensure ongoing effectiveness.

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You Bring:

• Bachelor's degree or Diploma in Business Administration, IT, or a related field (or equivalent experience).
• Demonstrated ability to lead and influence at a senior level, driving strategic initiatives and achieving measurable outcomes.
• Strong analytical and problem-solving skills with the ability to translate complex technical concepts into actionable plans.
• Excellent communication, interpersonal, and presentation skills to effectively communicate with technical and non-technical audiences.
• Experience with process improvement methodologies (e.g., Lean Six Sigma, ITIL).
• Ability to adapt to changing environments, prioritise effectively under pressure, and manage multiple competing demands.

What You’ll Do:

Strategic Operations Improvement:

• Analyse complex operational processes and identify opportunities for significant improvement.
• Develop and champion innovative strategies to streamline workflows, automate tasks, and enhance productivity.
• Conduct in-depth data analysis to derive actionable insights for optimising processes and resource allocation.
• Collaborate with cross-functional teams to drive operational excellence across the organisation.

Technical Expertise and Innovation:

• Provide expert-level technical support and guidance on a broad range of operational and technical issues.
• Oversee the implementation of new technologies and systems, ensuring successful integration and maximising their potential.
• Stay abreast of emerging technologies and industry trends, identifying opportunities for innovation and competitive advantage.
• Lead the development and documentation of best practices and standard operating procedures for technical procedures.

Project Management and Execution:

• Independently manage and lead complex projects related to process improvement and technology implementation.
• Ensure projects are completed on time, within budget, and meet established goals and performance metrics.
• Utilise strong project management skills to define scope, manage resources, and mitigate risks.

Continuous Improvement Champion:

• Foster a culture of continuous improvement by actively seeking feedback and identifying areas for optimisation.
• Develop and implement strategies to enhance internal processes, technical capabilities, and team effectiveness.
• Conduct regular reviews and evaluations to ensure ongoing efficiency and effectiveness of operations and technology.

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You Bring:

• Associate's degree in Information Technology, Computer Science, or a related field (or equivalent experience and strong willingness to learn).
• Basic understanding of computer systems and network principles.
• Strong attention to detail and a keen interest in learning technical concepts.
• Excellent communication and collaboration skills to work effectively within the team.
• Ability to learn quickly and adapt to new technologies and procedures.

What You’ll Do:
Monitoring Support:

• Assist senior specialists in configuring and maintaining monitoring tools and dashboards.
• Learn to identify potential issues through system log analysis and basic alert monitoring.
• Escalate critical alerts to the appropriate team members following established protocols.

Performance Analysis Introduction:

• Observe and learn from senior specialists as they analyse performance data and reports.
• Start to understand basic performance metrics and their influence on system efficiency.
• Assist in documenting troubleshooting steps and best practices used by the team.

Reporting and Documentation Support:

• Assist with the development of basic reports on system performance under the guidance of senior team members.
• Help maintain knowledge base documentation related to monitoring tools and procedures.
• Develop strong record-keeping skills for future reference and training purposes.

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You Bring:

• Relevant Degree/Diploma.
• 1-2 years’ experience in a commercial environment utilising a high transaction database or successful completion of a graduate program or work experience.
• Basic SQL skills and query writing skills.
• Basic troubleshooting SQL skills.
• Experience in designing/optimising MSSQL Databases.
• Microsoft Certificate: Azure Database Administrator Associate (advantageous).
• Knowledge on Postgres will be advantageous.

What You’ll Do:

Database Design

• Ensure Database design is robust, scalable and operating optimally.
• Work with other DBAs to make sure that the solutions meet application requirements and performance goals.
• Actively contribute to planning meetings, documentations and testing.
• Maintain database documentation as required.

Database Performance

• Assists with ensuring high DB availability as this has a public facing web front end.
• Install and maintain the performance of database servers.
• Install, upgrade, and manage database applications.
• Be available for on-call support as needed.

Monitoring

• Monitor database performance.
• Utilise tools and scripts to monitor all aspects of database performance including the underlaying compute, storage and networking.
• Use high-speed transaction recovery techniques and backup data.
• Diagnose and troubleshoot database errors.
• Assists with the creation and manage database reports, visualisations, and dashboards.
• Monitor daily backups, archiving and indexing processes.

Initiative and Innovation

• Recommend and implement emerging database technologies.
• Implement improved processes that have a positive effect on the team’s performance and company bottom line.
• Take an active involvement in problem resolution and where necessary works after hours to ensure that problems are resolved.
• Shows foresight to prevent errors or delays in projects.
• Demonstrate initiative by understanding, acquiring and implementing new knowledge and skills both within team and to the wider group.
• Incorporates the new abilities into the day-to-day operational activities to improve performance of products and systems.
• Ensure techniques, technologies, tools and processes used are in line with industry best practices.

Knowledge Share

• Identify areas that requires a specific knowledge, skill or understanding and seek guidance from Mentors.