Operations and Technical Specialist Team Lead (DBN) at BET Software

You Bring:

• Bachelor's degree or Diploma in Business Administration, IT, Engineering, or a related field (or equivalent experience).
• Proven experience in operations management and/or technical support.
• Strong analytical and problem-solving skills.
• Excellent communication, interpersonal, and leadership skills.
• Ability to work collaboratively in a team environment.
• Experience with process improvement methodologies (e.g., Lean Six Sigma, ITIL).
• Knowledge of safety, quality, and regulatory requirements relevant to the industry.
• Strong project management skills.
• Ability to adapt to changing environments and prioritize tasks effectively.

What You’ll Do:

Optimise Operational Processes:

• Analyse existing processes and identify opportunities for improvement.
• Develop and implement strategies to streamline workflows and enhance productivity.
• Conduct data analysis and translate insights into actionable recommendations.
• Collaborate with cross-functional teams to drive operational excellence.

Technical Leadership:

• Provide technical support and guidance to team members and clients.
• Oversee the implementation of new technologies and systems.
• Ensure efficient troubleshooting methodologies are established within the team.

Team Management:

• Lead and motivate a team of Operations and Technical Specialists.
• Assign tasks, provide coaching and development opportunities.
• Monitor performance and ensure adherence to safety, quality, and regulatory requirements.

Project Management:

• Manage projects related to process improvement and new technology implementation.
• Ensure projects are completed on time, within budget, and meet established goals.

Continuous Improvement:

• Actively seek feedback to identify areas for improvement in both operations and team dynamics.
• Develop and implement strategies to cultivate a culture of continuous learning and growth.
• Conduct regular reviews and evaluations to ensure ongoing effectiveness.