Jobs at BHBW South Africa Proprietary Limited

Purpose of the Role

• The purpose of this role is to grow revenue in the aftermarket department

Key Performance Areas

• Achieve monthly target for customer work.
• Ensure work In Progress (WIP) is below 45 days.
• Customer visits - target customers (min 20 visits per month)
• Achieve gross profit on customer work at 40%
• Manage Big Truck Technicians
• Ensure services are up to date on units under the portfolio.  
• Generate service quotes when necessary.
• Ensure that Technicians are productive.
• Conduct machine audits and assessments
• Ensure contract profitability.
• Manage loss-making contracts.
• Ensure customer retention and obtain new customers.
• Conduct vehicle inspections for Technicians at least once a month
• Manage Non-Productive Labour (NPL)
• Quoting foreign machines and equipment
• Actioning failed load test on units 100% within the time given.
• Service must be completed 100%
• Maintain a safe working environment (according to safety policy and procedures)
• Effective self-management and performance ownership
• Adherence to any reasonable instruction

Qualification, Experience and Competencies

Minimum Qualification

• Grade 12

Are you qualified in relevant trade? (e.g., Diesel Mechanic)
Minimum Experience

• 3 – 5 years in a similar role
• Selling experience within the material handling equipment industry
• Experience in leading and managing staff 

Competencies

• Self-starter with high level of initiative taking.
• Results/action-oriented
• Flexible and adaptable
• Effective analysis of data
• Attention to detail.
• Customer service orientation
• Effective verbal and written communication skills
• Effective interpersonal relationships
• Computer literate
• Team player

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Purpose of the Role

• The purpose of this role is to optimise sales within the allocated area of responsibility in a sustainable and profitable manner.

Key Performance Areas

• Selling of products to new customers based on high level targets and budgets
• Follow up on existing customers and ensure business retention
• Administration of sales processes and customer information
• Market segmentation and target group identification (database upkeep)
• Continuous prospecting and sales reporting
• Working together and communicating with other departments within Handling
• Create value for customers through continuous market research and development
• Take responsibility for revenue targets and manage profit and losses to the company
• Take ownership of customers problems and resolve issues through support processes
• Effective self-management and performance ownership

Qualification, Experience and Competencies

Minimum Qualification

Minimum Matric

• Post matric qualifications would be advantageous

Minimum Experience

• 3-5 years’ experience in a similar position

Competencies

• Must be self-motivated and able to work largely unmanaged
• Strong ability to enter new customer markets
• Ability to acquire new accounts
• Ability to build professional relationships with key customers
• Ability to work under immense pressure
• Ability to think clearly in conflict situations
• Must be reliable, honest and show integrity
• Valid driver’s license
• Computer literate