Jobs at Bidvest Prestige

ROLE PURPOSE

• Compete against a standard of excellence by setting high performance standards for the HSK Team. Responsible for the compliance of the hotels specific cleaning and hygiene requirements while maintaining a high standard of cleanliness in line with the SLA

MAIN OUTPUTS

• Establish, review, updating and implementing of Housekeeping Standard Operating Procedures and Policies to reflect current practices and develop new standard if required
• Plan and monitor annual operational and CAPEX budgets for housekeeping, cleaning services, laundry services, including hotel linens, mattresses, term contracts, and assist other departments requiring assistance.
• Apply human resource management skills, such as hiring, training, scheduling and evaluating performance.
• Establishes and interprets key performance indicators to manage the housekeeping business and management team, consistently takes into accounts financial implications of business decisions and recommendations
• Generate new ideas, encourage creativity from housekeeping team, be innovative and constantly be on the lookout for new and modified approaches to cleaning taking into account the environment, people, business, productivity and efficiencies
• Conduct daily checks on the cleanliness of the building, maintenance of equipment, and determine and report needs for repairs and improvement with a proposal where applicable
• Drive client communication through responding on complaints and feedback on housekeeping and guest rooms with solution.
• Develop housekeeping maintenance work plan, schedule routine cleaning works, prepare housekeeping checklists and training schedules for the Housekeeping team on all common areas and specified outlets, including guest rooms, schedule for adhoc tasks, e.g. shampoo of carpet, scrubbing of car parks, fumigation, cleaning of furnishings, etc.
• Performs additional HOD duties as needed

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

• Diploma/Degree in Hospitality Management / Hotel Operations
• Advantageous – HASA Membership
• Matric (Senior Certificate)

Advantageous

• Minimum 5 years of relevant experience in Housekeeping at the management level
• MS Word, MS Excel & MS Outlook, Hotel Operational will be advantageous

FUNDAMENTAL COMPETENCIES

• Result Oriented
• Attentive To Detail
• Stress Tolerant
• Strong people management and leadership skills
• Work well independently will guiding a full staff compliment
• Customer/Client Focused
• Interactive Reasoning
• organizational and analytical skills
• Planner and problem solver
• Teamwork
• Relationship Building
• Good Listening Skills
• Good Oral and written Communication
• Good interpersonal skills
   

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ROLE PURPOSE

• To implement and manage a cleaning solution for Clients in accordance with the SLA

MAIN OUTPUTS

• Responsible for driving cleaning and hygiene for the Client
• Ensure delivery of efficient service as outlined in the Service Level Agreement (SLA)
• Implementation of an effective HSE, Quality & Risk Management system in conjunction with the Operations Manager, and in accordance to Client needs
• Conduct daily audits on services rendered and ensure that prescribed work quality and standards are sustained
• Assist in the management of projects and provide technical support, where applicable
• Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on services rendered
• Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions
• Provide monthly reports and feedback on continued compliance to the SLA
• Building strategic relationships both internally and externally
• Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
• Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure
• Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees
• Responsible for training, coaching, mentoring & development of subordinate employees
• Implement cleaner work schedules and evaluate and manage performance

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

• NQF Level 6: Diploma Property Management, Project Management, Operations Management or related formal qualification
• Matric (Senior Certificate)
• Valid SA Drivers License
• 3 years relevant experience in Facilities Management, CRM, Property Management & Financial Management
• Facilities Management, CRM, Property Management
• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), PRP
• Knowledge of OHS Act, ISO 9001 Quality Management

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Excellent Written Communication
• Solid Supervisory Skills
• Subordinates Capacity Building
• Customer Focus
• Negotiation Skills
• Analytical Skills
• Planning/Scheduling/Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning
• Excellent Oral Communication