Latest Jobs at Mukuru

Why this role matters

• At Mukuru, compliance isn’t just a checkbox — it’s how we protect our people, our partners, and our purpose. As the Agent Support: Tax Registration & Compliance Officer, you’ll play a critical role in ensuring our Sales Partners are fully tax compliant, enabling them to operate confidently and legally while supporting Mukuru’s continued growth across regions.
• If you’re detail-driven, organised, and enjoy working at the intersection of people, process, and regulation — this role is for you.

What you’ll be doing

• You’ll be the go-to expert for tax registration and compliance for our Sales Partners, ensuring everything runs smoothly from onboarding to ongoing compliance.

Key responsibilities

• Manage tax registration for all new and existing Sales Partners
• Ensure full tax compliance in line with regulatory and internal deadlines
• Support regional and provincial teams with tax-related onboarding requirements
• Maintain accurate and up-to-date compliance records and tracking reports
• Assist Sales Partners with tax-related queries, documentation, and guidance
• Liaise closely with Finance, Compliance, and Sales Operations teams
• Identify, manage, and escalate tax compliance risks or delays
• Ensure alignment with SARS and relevant regulatory requirements
• Contribute to improving processes to ensure efficiency, accuracy, and consistency

What you’ll bring

Experience & knowledge

• Experience in tax registration, compliance, or regulatory administration
• Working knowledge of SARS processes (advantageous)
• Experience supporting sales agents or field-based teams is a plus

Qualifications

• Relevant qualification in Finance, Accounting, Tax, or Administration

Skills & competencies

• Strong attention to detail and administrative accuracy
• Excellent communication and stakeholder management skills
• Ability to manage high volumes of work under tight deadlines
• High levels of integrity, confidentiality, and accountability
• Proactive problem-solver with a structured, systematic approach

What success looks like

• All Sales Partners are fully tax compliant by regulatory deadlines
• Tax registration and compliance processes are efficient, accurate, and scalable
• Regional teams feel supported and informed
• Risks are identified early and managed proactively

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Your Mission

• To accelerate brand growth, trust, and adoption across the UK, EU and expansion markets by delivering insight-led, culturally grounded brand strategies that influence acquisition, retention and long-term loyalty.

What You’ll Be Doing

Regional Brand Leadership

• Own and evolve a region-specific brand strategy that reflects diaspora motivations, lived realities, regulatory complexity and competitive dynamics.
• Act as the regional brand custodian, ensuring Mukuru’s Explorer archetype, tone of voice and values show up consistently and authentically.
• Lead market-entry and expansion brand roadmaps for new geographies, aggregators and emerging segments.

Brand Positioning & Messaging

• Translate global positioning into locally relevant narratives that are inspiring, inclusive, uplifting and sincere.
• Craft compelling value propositions across Mukuru’s ecosystem—transfers, card, wallet, insurance, savings and future services.
• Own regional messaging guidelines and ensure consistent application across campaigns, partnerships and channels.

Customer & Market Insight

• Produce deep-dive market intelligence on diaspora behaviour, remittance sentiment, category shifts and competitor innovation.
• Build continuous insight loops via community engagement, customer feedback, agents, analytics and social listening.
• Identify underserved diaspora clusters and growth opportunities within the UK/EU and expansion markets.

Brand & Product Campaigns

• Lead 360° regional campaigns from concept to execution—balancing creativity with performance.
• Partner closely with Digital, Performance, CRM and Content teams to deliver integrated campaigns.
• Oversee A/B testing, brand lift studies and post-campaign reporting to inform future optimisation.

Partnerships & Community Presence

• Build trusted relationships with diaspora organisations, cultural groups, influencers, ethnic retailers and community leaders.
• Support aggregator partnerships through tailored co-marketing strategies and co-branded executions.
• Strengthen Mukuru’s on-the-ground credibility, visibility and trust within diaspora communities.

What You Bring

Qualifications

• Bachelor’s Degree or Advanced Diploma in Marketing, Brand, Business or related field.

Experience

• 4+ years' experience in brand management or marketing, ideally across multiple markets.
• Proven experience working with multicultural or diaspora audiences.
• Background in fintech, payments, financial services or consumer brands is highly advantageous.

Skills & Expertise

• Strong strategic brand thinking with hands-on execution capability.
• Excellent storytelling, messaging and creative judgement.
• Confident working with data, insights and performance metrics.
• Exceptional project management and stakeholder collaboration skills.
• High cultural sensitivity and community-first mindset.

Core Competencies

• Innovative thinking & idea generation
• Insight-driven decision making
• Relationship building & networking
• Organisational awareness
• Analysis, judgement & professional credibility

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What You’ll Do

• Partner with teams across the business to turn data into actionable insights.
• Translate business needs into scalable data models, reports, and dashboards.
• Ensure data quality and reliability while designing robust reporting solutions.
• Create intuitive visualizations and communicate findings to technical and non-technical audiences.
• Empower users with self-service BI tools and provide training where needed.
• Stay ahead of BI trends, tools, and best practices to keep our solutions future-ready.

What You’ll Bring

• A qualification in a quantitative field (Maths, Stats, Engineering, Computer Science, Finance, Economics, etc.) or equivalent experience.
• 2+ years’ experience in Business Intelligence or Data Analytics.
• Strong SQL and data modelling skills (Kimball experience a plus).
• Hands-on expertise with BI tools (Power BI, Tableau, or Qlik).
• Advanced Excel skills and exposure to R or Python (bonus points!).
• A curious, commercially-minded approach — you don’t just analyse data, you ask why it matters.

Bonus Skills

• Experience in financial services, retail, or high-growth tech businesses.
• Familiarity with cloud-based data platforms (Azure, Snowflake, Big Query, Redshift).

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The Opportunity

• We’re looking for a CRM & Lifecycle Communications Specialist to bring our customer engagement strategy to life across Mukuru’s fintech ecosystem — from remittances and lite banking to insurance, loans, and value-added services.
• This role sits at the intersection of product, technology, data, and marketing. You’ll help shape and deliver lifecycle communications that reach the right customer, at the right time, with the right message — driving adoption, loyalty, and long-term value.
• It’s a great opportunity for someone who enjoys both hands-on delivery and strategic thinking, and who wants to play a key role in evolving how Mukuru engages customers at scale.

What You’ll Do

Design & Deliver Impactful CRM Journeys

• Build and optimise automated, multi-channel lifecycle campaigns (SMS, WhatsApp, voice, email, in-app) across onboarding, engagement, retention, and win-back.
• Translate business and product objectives into clear, effective customer communications.
• Contribute to the CRM roadmap and continuously improve journeys based on performance insights.

Collaborate Across Teams

• Partner with Product, Engineering, Data, and Marketing teams to embed lifecycle messaging directly into customer experiences.
• Support seamless data flow between platforms (CRM, apps, transactional systems) to enable accurate targeting and personalisation.
• Act as a connector between teams — balancing technical constraints, creative execution, and customer impact.

Leverage Data & Insight

• Use segmentation, behavioural analytics, and experimentation (A/B testing) to improve relevance and engagement.
• Track and interpret key lifecycle metrics such as onboarding completion, retention, churn, and customer lifetime value.
• Apply insights to refine journeys and inform future engagement strategies.

Governance & Compliance

• Manage opt-in and opt-out processes in line with regulatory requirements.
• Ensure lifecycle communications comply with POPIA, GDPR, and financial services regulations.
• Treat customer data with care, integrity, and respect.

Champion Customer Experience

• Keep the customer at the heart of every message — clear, human, and culturally relevant.
• Work with localisation teams to adapt communications across multiple African markets.
• Stay current with trends in CRM, lifecycle engagement, and behavioural design.

What You’ll Bring

Essential:

• 5+ years’ experience in CRM, lifecycle marketing, customer engagement, or product communications.
• Hands-on experience with CRM or marketing automation platforms (e.g. Salesforce, Braze, CleverTap, HubSpot).
• Proven ability to design and deliver multi-channel customer journeys.
• Strong analytical mindset with experience in segmentation, testing, and campaign performance analysis.
• Experience working with engineering or product teams in digital environments.

Nice to Have:

• Experience in fintech, financial services, telco, or other regulated industries.
• Exposure to African or multilingual customer markets.
• Understanding of data privacy and consent management.
• Familiarity with SQL, APIs, data visualisation tools, or behavioural science principles.

You’ll Thrive Here If You

• Enjoy combining strategy, insight, and execution.
• Are comfortable collaborating across disciplines and influencing outcomes.
• Are customer-obsessed and commercially aware.
• Thrive in fast-moving, evolving environments.

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Why This Role Matters

• At Mukuru, contracts are more than documents — they’re commitments that power our partnerships, protect our business, and enable growth across Africa and beyond.
• As our Contract Administrator, you’ll be the trusted custodian of contract governance across the Group, ensuring accuracy, compliance, and visibility throughout the entire contract lifecycle.
• You’ll work at the intersection of Procurement, Legal, Finance, and business teams, helping Mukuru operate smarter, faster, and with confidence.

What You’ll Be Doing

Contract Administration & Lifecycle Management

• Own and maintain the central contract register and repository.
• Ensure contracts are correctly executed, signed, version-controlled, and securely stored.
• Track contract milestones including start dates, renewals, expiries, and notice periods.
• Manage amendments, extensions, and variations with precision.

Compliance, Governance & Risk

• Monitor adherence to contractual terms (pricing, SLAs, payment terms).
• Identify and proactively flag non-compliance, deviations, and risks.
• Support internal and external audits with accurate, accessible documentation.
• Ensure alignment with procurement policies, delegations of authority, and governance frameworks.

Financial & Spend Support

• Support visibility of contracted vs non-contracted spend.
• Ensure alignment between contracts, purchase orders, and invoices.
• Help identify contract leakage, expired contracts, and financial risks.
• Prepare reports for Finance, Procurement leadership, and Executive stakeholders.

Stakeholder Collaboration

• Liaise with Procurement, Legal, Finance, and internal business teams on contract matters.
• Coordinate with suppliers on documentation, execution, and follow-ups.
• Support smooth handover of executed contracts into operational and finance processes.

Systems, Data & Reporting

• Capture and maintain accurate contract data in procurement/contract systems (e.g. Coupa, Oracle, or similar).
• Support system improvements and process optimisation initiatives.
• Prepare regular contract status reports and ad-hoc insights.

What You’ll Bring

Qualifications

• Bachelor’s Degree or Advanced Diploma in Procurement or a related field (Essential)

Experience

• 2–3 years’ experience in a similar Contract Administration or Procurement role
• Experience in stakeholder engagement and supplier onboarding
• Solid exposure to compliance policies, governance, and contract processes
• Experience in a FinTech or multinational environment is advantageous

Knowledge & Skills

• Strong understanding of contract lifecycle management
• Ability to maintain accurate registers and manage confidential information
• Knowledge of commercial terms, pricing structures, and payment terms
• High attention to detail with strong analytical and organisational skills
• Confident communicator who collaborates well across teams

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• As a Customer Support Consultant, you will be the voice of Mukuru for customers across multiple corridors. You’ll assist customers with money transfer orders, digital support, and account queries while promoting Mukuru’s products in a professional, compliant, and customer-centric way.
• This role is ideal for someone who enjoys fast-paced environments, meaningful customer interaction, and delivering solutions that make a real difference in people’s lives.

Your Mission

• To deliver exceptional, efficient, and accurate customer support across voice and digital channels, ensuring every interaction strengthens customer confidence in the Mukuru brand.

What You’ll Be Doing

Customer Support & Engagement

• Handle incoming calls from existing and prospective customers.
• Make outbound call-backs to customers who have requested follow-up.
• Assist customers via digital chat support platforms.
• Identify customer needs and provide clear, accurate solutions.

Orders, Tickets & Systems

• Create money transfer orders accurately on behalf of customers.
• Capture and manage customer queries using Zendesk.
• Escalate queries efficiently while ensuring complete and accurate information.
• Manage personal call queues by prioritising customer needs.

New Customer & Account Support

• Support new customers with account creation and onboarding.
• Coordinate meetings and guide customers through account requirements.
• Assist UK-based customers with account setup and usage.

Sales, Retention & Brand Advocacy

• Promote new and additional Mukuru products to customers.
• Educate customers on product features and benefits.
• Uphold Mukuru’s brand values through professional service and communication.

Compliance & Accuracy

• Ensure all customer and transaction information is captured accurately.
• Apply knowledge of money transfer processes and FICA regulations.
• Maintain high standards of data integrity and confidentiality.

Professional Development

• Take ownership of personal learning and development.
• Complete all required training and assessments.
• Continuously improve performance, service quality, and product knowledge.

What You Bring

Qualifications

• Grade 12 or equivalent (Essential)
• Degree or Diploma (Desirable)
• Mukuru Customer Support training completed (or willingness to complete)

Language Requirements (Essential)

Fluent in English and at least one of the following languages:

• Chewa
• Mozambican Portuguese
• Mandarin
• Bengali
• Sotho
• Bemba
• Shona
• Urdu

Experience & Knowledge

• Minimum 6 months customer service experience
• Contact Centre experience (Desirable)
• Knowledge of money transfer procedures
• Knowledge of FICA regulations
• Knowledge of African currencies

Skills & Attributes

• Strong verbal communication and telephone skills
• Excellent multitasking and time management ability
• Confident computer and typing skills
• Selling and customer retention skills
• Conflict resolution and problem-solving ability
• High attention to detail and accuracy
• Organised and administratively strong

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About the Role

• As a DevSecOps Engineer, you’ll play a key role in strengthening Mukuru’s security posture across all platforms, infrastructure, and applications. You’ll be the bridge between development, operations, and security, ensuring every line of code and every deployment meets the highest security standards.
• From designing secure architectures to automating threat detection, this is your chance to shape the way Mukuru builds, protects, and scales its systems in a fast-moving fintech environment.

What You’ll Do

Security Engineering & Automation

• Uplift and maintain Mukuru’s security posture across AWS, APIs, Kubernetes, WAFs, and Azure environments.
• Review, enhance, and automate security controls and tooling across multiple platforms.
• Integrate security tools into CI/CD pipelines to enable secure-by-design development.
• Manage vulnerability scanning, patching, and configuration hardening processes.
• Conduct regular security audits and implement best practices aligned with ISO27001, CIS20, and OWASP.

Monitoring & Incident Response

• Monitor systems for breaches, vulnerabilities, and suspicious activity.
• Build and improve alerting and visibility systems for proactive security monitoring.
• Investigate incidents, perform root-cause analysis, and lead forensic investigations when necessary.
• Provide reporting and metrics to leadership for transparency and improvement.

Resilience & Reliability

• Support DR and BCM testing, ensuring system reliability under stress.
• Contribute to site reliability engineering initiatives and infrastructure resilience.

Continuous Improvement

• Test and evaluate emerging security technologies.
• Collaborate with engineering and product teams to embed security early in the SDLC.
• Stay informed on global cybersecurity trends and threats to keep Mukuru ahead of the curve.

What You’ll Bring

• 5+ years’ experience in IT systems security, DevOps, or DevSecOps.
• Proven experience managing AWS production environments.
• Strong understanding of CI/CD, cloud security, containerization, and API security.
• Experience with tools such as Terraform, AWS GuardDuty, Tenable, Puppet, Cloudflare, and WAFs.
• Familiarity with ISO27001, PCI DSS, POPIA, MITRE, CIS20, or OWASP frameworks.
• Tertiary qualification in Computer Science or related field (Essential).
• Certifications such as AWS Certified Security, CISSP, CISM, OSCP, or DevSecOps (Highly Desirable).

You’re Great At

• Problem-solving complex technical issues with creativity and precision.
• Automating security processes to make protection scalable.
• Collaborating across teams while balancing security and delivery needs.
• Paying attention to the smallest details — because in security, every detail matters.
• Thinking ahead and staying curious about new technologies and risks.

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The Role

• As our Digital Designer, you’ll turn concepts into compelling, on-brand assets across print, digital, and motion platforms. You’ll work closely with our Senior Design Manager to ensure every creation aligns with our brand’s visual identity while pushing creative boundaries.
• Your work will be seen across campaigns, branches, events, and even on the move — making your mark on one of Africa’s fastest-growing fintech brands. Please note that this role requires the incumbent to be based in Cape Town.

What You’ll Do

• Create with Impact: Design and deliver high-quality graphics, animations, and videos for print, web, social media, and more.
• Bring Brands to Life: Apply your skills in typography, layout, and brand styling to produce assets that are instantly recognisable and impactful.
• Collaborate & Innovate: Work side-by-side with marketing, suppliers, and agencies to execute ideas that resonate.
• Own the Process: Take projects from initial concept through to final delivery, incorporating feedback and meeting deadlines.
• Stay Ahead: Keep up with trends, tools, and emerging technologies — including how AI can supercharge design work.

What You’ll Bring

• Degree or certification in design, video editing, animation, or visual arts
• 6+ years of professional design experience
• A standout portfolio & showreel showcasing your range in static, animated, and video work
• Expertise in Adobe Creative Suite and solid understanding of digital/print production best practices
• Strong eye for typography, composition, and brand application
• Detail-oriented mindset and ability to thrive in a fast-paced environment
• Bonus points for HTML5 animations and 3D skills (e.g., Blender)