Jobs at Bilnor Staffing Solutions

• Bilnor Staffing Solutions' client in the mining sector is seeking qualified and experienced Diesel Mechanics (x4) to join their team in Middelburg, Mpumalanga.

REQUIREMENTS:

• Grade 12
• Valid Driver's License with PDP.
• English and an African language (More than one preferable)
• Must be able to read and write
• 5 years minimum Diesel mechanic's experience on maintenance, rebuilding and repairs.
• Must have a red seal certificate as Diesel Mechanic
• Must have knowledge of the following machines. Hitachi 870-5, Komatsu pc850, Volvo ex950, Volvo A40G, A40F and A60H, Volvo R60H, Komatsu HM400-2,3, Komatsu D65-16, D375-6,8 and Komatsu GD675.
• Must be willing to work under pressure and work overtime.
• Knowledge of rebuilding engines will be advantageous.
• Must have own tools.
• No criminal record
• Must be medically fit.

RESPONSIBILITIES:

• Breakdown Maintenances
• Planned and unplanned maintenance
• Fault finding
• Requisition of parts needed.
• Follow up on breakdowns.
• Rebuilds
• Operating and maintaining
• Completing checklists
• Adhering to relevant regulations and safety standards.
• Inspect equipment for proper functioning.

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JOB SUMMARY:

• The incumbent will be responsible for ensuring that all workshops consistently deliver safe, reliable, cost-effective and high-quality maintenance services.
• The role carries full responsibility for workshop performance, legal compliance, production efficiency, financial management, employee development and customer satisfaction.

REQUIREMENTS:

• National Diploma or Bachelor's degree in Mechanical Engineering.
• Government Certificate of Competency.
• Valid Trade Test Certificate as: Diesel Mechanic, Earthmoving Equipment Mechanic, Mechanical Fitter, Millwright (advantage).
• SAMTRAC will be advantageous.
• Familiarity with ISO 9001, ISO 14001, ISO 45001 standards.
• Experience in heavy mining equipment rebuilds.
• Minimum of 8 years' workshop management experience.
• Minimum 5 years' experience in a workshop environment at supervision level.
• Extensive knowledge of Caterpillar, Komatsu, Hitachi, Volvo, Terex, Toyota, Mercedes.

COMPETENCIES:

• Strong leadership and people management.
• Technical knowledge of maintenance and repair work.
• Strong ethical standards and integrity.
• Communication and interpersonal skills.
• Decisive decision-making under pressure.
• Advanced analytical and problem-solving abilities.
• Financial and commercial acumen.
• Computer literacy.

DUTIES AND RESPONSIBILITIES:

• Ensure efficient workshop production.
• Ensure all repairs comply with OEM specifications and company engineering standards.
• Manage preventative maintenance, corrective maintenance, predictive maintenance, condition monitoring, breakdown management and shutdown planning.
• Ensure compliance with the Occupational Health and Safety Act 85 of 1993 and the Mine Health and Safety Act, where applicable.
• Maintain ISO 9001 certification.
• Develop Quality Control Plans.
• Conduct regular safety inspections and risk assessments.
• Control engineering expenditure.
• Manage spares and critical parts while avoiding excess inventory.
• Monitor nonconformance reports.
• Implement continuous improvement initiatives.
• Liaise with internal departments, suppliers and contractors.

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• Bilnor Staffing Solutions' client in the Automotive sector is seekin a qualified and experienced Parts Manager to join their team in Newcastle, Kwa-Zulu Natal.

Minimum Requirements:

• Grade 12 / Matric
• 3–5 years' experience in a parts department
• Experience with a Dealer Management System (DMS) advantageous
• Sound knowledge of inventory management, stock control, and gross profit / budget management
• Computer literacy (MS Office, DMS)
• Strong leadership and customer service orientation
• Valid driver's license and own transport

Purpose of position:

• To maximize the sales of parts to internal and external customers, through the management of an empowered parts team focused on the acquisition and retention of customers, in order to achieve the agreed profit and asset management objectives. Ensure full compliance to procedures as specified. To consistently meet the objectives that covers the departments operating policies and standards to achieve both high levels of customer satisfaction, retention and profitability.

Roles and Responsibilities / Key Performance Indicators

Managing Human Resources

• Agree Performance Agreement with staff.
• Set dates and conduct review discussions with all staff.
• Agree and implement individuals' Development Action Plans.
• Arrange staff into teams for maximum productivity.
• Recommend manpower and succession needs based on business plans.
• Conduct management practices in line with minimum Labour Relations Act requirements.
• Implement agreed Employment Equity plan.
• Conduct regular staff meetings with team to improve motivation and communication.
• Identify training needs, initiate suitable training in conjunction with DCSA standards.

Establishing Internal and External Communication Process

• Hold regular department meetings and encourage input from all team members.
• Establish effective inter-departmental communication processes.
• Maintain direct, regular contact with manufacturers, suppliers and key customers.

Finance Management

• Provide input to annual dealership budget.
• Monitor expenditure to budget parameters.
• Justify significant variations in department management accounts to dealership management on a monthly basis.
• Liaise regularly with dealership accountant on debtor/creditor status.
• Adjust costing and selling price at time of purchase from supplier (other than manufacturer).
• Ensure that department contribution is in line with, or above budget requirements.
• Ensure that all relevant information is communicated to financial personnel timeously.

Co-ordinate Sales and Marketing Initiatives

• Check daily audit report and take the necessary action.
• Develop, implement and monitor sales/marketing plans within budget parameters.
• Co-operate with departments in their campaigns.
• Assist in the compilation of the dealership's annual marketing plan.
• Maximize and monitor manufacturer incentive schemes.
• Display DOC on notice board.
• Monitor "sales by customer report" and take necessary action.
• Implement the "DRT" procedure relating to their control and processes.
• Monitor optimum and effective utilization of parts department assets.

Customer Service

• Monitor the completion of orders according to the agreed standards.
• Examine all major transactions on a regular basis using the available information systems and recommend improvements to customer service. Deal with all queries timeously.
• Introduce incentive schemes for achieving sales, quality and customer service targets.

Managing Administration Processes

• Ensure that credit notes are passed on a daily basis.
• Ensure that the suppliers' invoices and credit notes outstanding are actioned.
• Ensure full compliance to the DNI procedures as specified by DCSA.
• Reconcile internal orders.
• Monitor Parts cash sales account.
• Assist debtors clerk with account queries.
• Reconcile Reman core account.
• Customer database management.
• Maintenance of Departmental facilities.
• Adherence to DCSA Dealer Standards requirements.
• Ensure all deliveries (by pick note) are registered (DNA).
• All stock count documents to be kept for audit.

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• Bilnor Staffing Solutions' client in the Automotive sector is seeking a qualified and experienced Sales Manager to join their team in Newcastle, Kwa-Zulu Natal.

Minimum Requirements:

• Grade 12 / Matric
• Relevant business/marketing qualification advantageous
• 5–8 years' motor dealership sales experience, including 3–5 years in a management role
• Proven track record of meeting sales and profitability targets
• Experience with a Dealer Management System (DMS)
• Sound understanding of sales, marketing, and customer relationship management
• Computer literacy (MS Office, DMS)
• Strong leadership and customer service orientation

Purpose of position:

• The Sales Manager will manage the sales business, incorporating all the dealership's products and services. This will involve attracting and retaining a strong base of satisfied customers by ensuring that a well-motivated and dedicated sales team meets customer expectations while meeting/exceeding the financial objectives of the dealership and its principles.

Roles and Responsibilities / Key Performance Indicators
Plan Sales Activities

• Provide input into the business and planning process, specifically with regard to volume planning and profitability.
• Define the market goals for new and pre-owned vehicle sales.
• Develop the annual sales plan including the identification of methods to increase turnover and profitability.
• Identify investment in equipment required to achieve sales plan and motivate the investment to the company management.
• Compile resources planning for new and pre-owned vehicle inventory and identify methods to optimize inventory management.

Conduct market research and competitor analysis

• Research, analyze and keep up-to-date information on competitors' prices in the new and pre-owned vehicle business.
• Ensure that knowledge is up-to-date on the dealership's market share and initiate corrective action when required.
• Ensure that knowledge is up-to-date on trends in the regional automobile market.
• Ensure that all members of the sales team have access to up-to-date and relevant market research and competitor information.

Develop and implement marketing initiatives

• Plan, implement and evaluate sales promotion initiatives.
• Develop, agree on, communicate and implement guidelines for new and pre-owned vehicle pricing policy.
• Plan, manage and implement media advertising campaigns.
• Plan, manage and implement direct marketing activities and events.
• Plan, manage and implement customer loyalty initiatives.
• Provide input into the development of the communications budget.
• Oversee the appropriate seasonal design of the showroom and ensure it complies with relevant standards.
• Ensure that all vehicles and display vehicles have the relevant fittings and that accessories are presented correctly.
• Identify and implement opportunities for partners to present the appropriate Mercedes-Benz products and accessories.
• Perform a cost/benefit analysis of all marketing campaigns and events.

Manage customer relationships and customer satisfaction

• Identify market area and assign customer groups and/or market areas to relevant members of the sales team.
• Develop and maintain relationships with direct beneficial contacts and spokespeople and ensure access to key stakeholders/decision makers within the existing and potential corporate client base (in agreement with marketing and company management).
• Ensure consistent utilization of all customer contacts in an effective and efficient manner.
• Plan and manage the implementation of customer surveys and other measures to assess levels of customer satisfaction.
• Ensure that all customer queries and/or complaints are dealt with efficiently and effectively in a proactive manner (proactively as well as part of the escalation process).
• Observe and measure the level of customer service provided by the sales team through the use of appropriate tools.
• Proactively identify sources of customer dissatisfaction and trends in feedback received from customers.
• Develop measures for maintaining and increasing levels of customer satisfaction.
• Ensure that all customers experience high levels of post-sale customer service.

Conduct resource planning, management and development

• Provide input into the identification of human resource requirements and support company management in interviewing and selecting new staff members.
• Recruit and select new members of the sales team and develop an appropriate induction programme.
• Manage, coach and motivate members of the sales team.
• Define and agree on targets within individual members of the sales team.
• Monitor individual performance against targets and implement and agree on corrective measures where required (initiate disciplinary measures and conduct regular employee discussions).
• Oversee the development of direct reports to maximize individual performance, assist in career development and to inform the organization's succession plan.
• Identify individual training needs of sales team and ensure that specialist training is available when required.
• Encourage team members to make suggestions for organizational improvement and implement ideas where appropriate.

Manage Finance, Administration and Reporting

• Monitor and control costs associated to the management and operations of the sales department.
• Monitor and evaluate the financial performance of the sales team and implement corrective measures where required.
• Monitor and check regular preliminary and actual costing of all business generated by the sales team.
• Analyze the profitability of key customers and customer groups to ensure their profitability.
• Monitor and evaluate budgets and defined profit goals and objectives and implement corrective action where required.
• Accept responsibility for all relevant sales management reporting.

Implement the Sales Plan

• Ensure that the full range of products and services are available within the dealership.
• Ensure that the model mix required by the market is available and there is an appropriate turnover rate of new vehicles.
• Ensure that the appropriate number of demonstration vehicles are available.
• Ensure that the sales team is aware of the status of the ordering process.
• Monitor and evaluate vehicle orders and deliveries and take corrective action where required.
• Monitor customers' outstanding accounts and take corrective action where required (involvement in any necessary demands for payments).
• Negotiate and conclude fleet contracts up to the number of units agreed to by the company management.
• Determine trade-in prices or clear targets and ensure reconditions are carried out on traded-in pre-owned vehicles.
• Ensure that pre-owned vehicles are presented in a manner that actively promotes sales.
• Consistently monitor and adjust prices of pre-owned vehicles.
• Monitor return lists from fleet business/leasing.

Manage Quality

• Ensure that the company's sales standards are consistently met.
• Define, develop and optimize sales processes in consultation with company management.
• Lead the quality management circle to discuss and improve processes.
• Ensure that company quality standards are maintained at all times in the sales team.
• Set an example to the sales team when dealing with customers in terms of friendliness and professionalism.

Manage Information

• Ensure that sales literature, product brochures, process documentation and the required software are up-to-date, complete and available.
• Ensure that information from Mercedes-Benz is followed up, archived and made available to all relevant parties.
• Monitor reports in the media regarding the company, its products, as well as competitors' products.
• Actively pass on all relevant information to the sales team.

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• Bilnor Staffing Solutions' client in the Automotive sector is seeking a qualified and experienced Service Manager to join their team in Newcastle, Kwa-Zulu Natal.

Minimum Requirements:

• Grade 12 / Matric
• Relevant technical/business qualification advantageous
• 5–8 years' workshop/service environment experience, including 3–5 years in a supervisory/management role
• Experience with a Dealer Management System (DMS)

Skills & Knowledge

• Sound technical knowledge of workshop operations and quality/warranty processes
• Computer literacy (MS Office, DMS)
• Strong leadership and customer service orientation

Purpose of the position:

• Independently managing and developing a customer-orientated and profitable workshop business. This includes, in particular, optimally utilizing the market, a high level of customer satisfaction, and high yields for the department, as well as planning, controlling, and monitoring processes in customer service areas. Managing and developing employees. Ensuring all DC standards are met and legal regulations on labor and environmental protection are complied with.
• The Service Manager is a competent expert in after-sales, an excellent manager of an efficient service team, and is committed to providing a service to customers and the company. A Mercedes-Benz Service Manager has extensive knowledge of business administration, has experience in workshops business, and knows methods of quality assurance, staff selection as well as HR Development. He/She knows how to use marketing measures to successfully present services and can implement these effectively and efficiently. He is aware of his competitors' organization and activities, as well as current trends in his branch. A Mercedes-Benz Service Manager can create a good working atmosphere, enthuses and motivates his team, and holds his team's performance in high esteem. He recognizes the skills of individual team members and promotes these, opening up paths for able employees to progress to other levels. He also recognizes his own personal development needs, allows others to express an opinion and feedback, and takes constructive criticism seriously. He is able to reach target agreements with employees and monitor the level of target achievement. He delegates responsibility in projects. He is very good at dealing with conflict and defends his own position accurately and objectively.
• A Mercedes-Benz Service Manager represents the brand's motto of "Fairness and Commitment". He is committed to providing a service, thinks in terms of the use for the company and customers, and creates added value. He uses resources economically and responsibly.

Roles and Responsibilities / Key Performance Indicators
Planning

• Defining market targets for workshops within the framework of performance targets defined by DTBSA and, together with the company management, drawing up a corresponding annual plan.
• Compiling and maintaining a resource plan for the workshop and developing concepts and measures for load optimization.
• Ensuring planning for facilities, bays, machines, tools, diagnosis installations, etc. is carried out correctly; optimal design on workplaces and processes.
• Preparing planning and calculations for investments in workshops, facilities, and HR together with the company management.
• Developing concepts for increasing use for the customer, turnover, and profitability in Services.
• Agreeing on planning and concepts with the company management.
• Putting forward suggestions to the company management regarding an overall EDP concept of the range of software and hardware used.

Marketing

• Regularly reviewing prices for workshop services and, after prior agreement with the company management, adapting them to suit the market.
• Selecting and controlling cooperation partners for external services in Services.
• Planning and controlling Service advertising.
• Planning and controlling customer loyalty activities.
• Planning and controlling customer surveys and other measures for monitoring customer satisfaction.
• Involvement in determining the communication budget.
• Monitoring quality of advisory service provided and, if necessary, planning and controlling measures to improve market utilization.
• Monitoring the regional market with respect to new competitors.
• Carrying out analyses of the competition/benchmarking in Services.

Human Resources

• Determining HR Requirements for workshops.
• Ensuring the search for new staff members is carried out and, if necessary, supporting the company during recruitment.
• Making the initial selection of candidates based on Mercedes-Benz requirements.
• Involvement in interviews and decisions regarding employing new staff.
• Employ new staff and develop an induction plan.
• Managing, coaching, and motivating employees and thus ensuring a high quality of employees.
• Defining target agreements with employees.
• Reviewing the level of target achievement and reaching/agreeing on measures to correct these, should deviations occur.
• Assessing employees and, if necessary, initiating disciplinary measures and regularly carrying out employee discussions.
• As a part of HR Development, ascertaining employee's qualification requirements and developing corresponding development/qualification plans.
• Ensuring permanent specialist further training is available.
• Together with employees, establishing personal development goals and agreeing on means of achieving these.
• Monitoring changes in employees following HR development measures and supporting/rewarding if these are positive.
• Ensuring the quality of further training measures meets standards.
• Fostering team development.
• Involvement in management of remuneration.
• Ensuring attendance and holiday planning of employees they are responsible for are correct.
• Recording employees' suggestions for improvements and, if necessary, implementing their ideas.

Profit Management

• Controlling cost management for own department.
• Monitoring and optimizing productivity and performance of employees.
• Carrying out a monthly evaluation of results for own department and, if necessary, initiating the required measures.
• Analyzing the attractiveness/profitability of key customers and customer groups/types of business.
• Ensuring consistent use of all customer contacts in day-to-day business.

Operative Management

• Guaranteeing correctness of customer service through dialog and active involvement in all issues relating to workshops and spare parts.
• Looking after customers dissatisfied with workshop services and those with complex complaints.
• Ensuring advice on accessories sales is correct in each instance of customer contact.
• Ensuring mobility of customers in so far as necessary.
• Ensuring documentation of all guarantee cases is correct.
• Checking mobilo drive processes and carrying out any necessary negotiations with MPC.
• Making decisions within the scope of own competence regarding granting of Mobilo drive terms, or making preparations so that the company management can make decisions.
• Ensuring the efficiency of use of HR and efficiency of processes in workshop and warehouse.
• Ensuring job time planning and task allocation for the workshop are carried out correctly.
• Ensuring pre-determined job times are adhered to.
• Ensuring all required technical test equipment and tools are available and ready for use.
• With the prior agreement of the company management, organizing acquisition of workshop equipment and expendable materials.
• Guaranteeing cleanliness and orderliness of workshops.
• Monitoring compliance with all statutory regulations.
• Selecting external service providers (e.g. paintwork/body shell) according to Mercedes-Benz guidelines and concluding the corresponding contracts.
• Ensuring data are collated for invoicing and services/spare parts are invoiced correctly.
• Ensuring quality control of all completed tasks.
• Ensuring vehicles are handed over in a customer-oriented manner.
• With the prior agreement of the company management, ensuring technical emergency services are available.
• Ensuring customers and mechanics have quick access to spare parts and accessories from the warehouse.
• Ensuring customers and mechanics have access to advise on identifying which spare parts they require.
• Ensuring service and invoicing regarding spare parts are carried out in a customer-oriented manner.
• Ensuring permanent availability or sourcing at short notice of spare parts is carried out in a customer-oriented manner.
• Ensuring permanent availability or sourcing at short notice of spare parts and accessories.
• Ensuring defective spare parts from complaints and warranty claims are returned correctly.
• Ensuring sales staff are supported correctly in technical questions raised when advising customers.
• Utilizing customer service contacts to actively provide sales advice.
• When requested by Sales, ensuring technical appraisal of used vehicles is carried out.

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• Bilnor Staffing Solutions' client in the Automotive sector is seeking a qualified and experienced Branch Manager to join their team in Newcastle, Kwa-Zulu Natal.

Minimum Requirements:

• Grade 12 / Matric
• Relevant tertiary qualification (e.g. Diploma/Degree in Business Management, Marketing, or Financial Management) advantageous
• 5–8 years' experience in a motor dealership sales/operations environment
• At least 3–5 years in a senior management role (Sales Manager, Financial & Insurance Manager, or similar)
• Proven track record of achieving sales, profitability, and market share targets
• Experience with a Dealer Management System (DMS)
• Sound understanding of dealership financial management, budgeting, and P&L accountability
• Strong knowledge of sales and marketing principles within the motor industry

Purpose of Position:

• The Branch Manager is responsible for the Management of the Dealership and the day-to-day running thereof. Plays a major role in a team that ensures efficient management and equitable distribution of all resources. Provides leadership to ensure the achievement of priorities and output of the strategic plan. Ensures that procedures for the safekeeping of all records, documents, assets, and all other relevant information are in place. Motivates the effective utilization and training of staff and maintenance of all the relative procedures that promote sound labour relations.
• Manage the sales business, incorporating all the Dealership's products and services. This will involve attracting and retaining a strong base of satisfied customers by ensuring that a well-motivated and dedicated sales team meets customer expectations while meeting/exceeding the financial objectives of the dealership and its principles.

Roles and Responsibilities / Key Performance Indicators
Essential Duties and Responsibilities — Marketing

• Provide strategic direction and expert advice in the development of multi-disciplinary marketing and communications programmes, policies and strategies.
• Strategically manage marketing and communications according to budgets.
• Develop media planning and buying strategies for marketing and communication programmes.
• Develop and build relationships with internal and external stakeholders.
• Give guidance and take part in liaison work on major issues.
• Actively participate in the economic cluster and other inter-departmental programmes in development of strategies and other communication programmes.
• Project manages the annual reports.
• Provide input into business planning process, specifically with regard to volume planning and profitability.
• Define the market goals for new and pre-owned vehicle sales.
• Develop the annual sales plan including the identification of methods to increase turnover and profitability.
• Identify investment in equipment required to achieve sales plan and motivate the investment to the company management.
• Compile resources planning for new and pre-owned vehicle inventory and identify methods to optimize inventory management.

Conduct market research and competitor analysis

• Research, analyse and keep up-to-date information on competitor's prices in the new and pre-owned vehicle business.
• Ensure that knowledge is up-to-date on the dealership's market share and initiate corrective action when required.
• Ensure that knowledge is up-to-date on trends in the regional automobile market.
• Ensure that all members of the sales team have access to up-to-date and relevant market research and competitor information.

Develop and implement marketing initiatives

• Planned, implemented, and evaluated sales promotion initiatives.
• Develop, agree on, communicate and implement guidelines for new and pre-owned vehicle pricing policy.
• Planned, managed, and implemented media advertising campaigns.
• Plan, manage, and implement direct marketing activities and events.
• Plan, manage, and implement customer loyalty initiatives.
• Provide input into the development of the communications budget.
• Oversee the appropriate seasonal design of the showroom and ensure it complies with the relevant standards.
• Ensure that all vehicles and display vehicles have the relevant fittings and that accessories are presented correctly.
• Identify and implement opportunities for partners to present the appropriate Company products and accessories.
• Perform a cost/benefit analysis of all marketing campaigns and events.

Manage customer relationships and customer satisfaction

• Identify market area and assign customer groups and/or market areas to relevant members of the sales team.
• Develop and maintain relationships with direct beneficial contacts and spokespeople and ensure access to key stakeholders/decision makers within the existing and potential corporate client base (in agreement with marketing and company management).
• Ensure consistent utilization of all customer contacts in an effective and efficient manner.
• Plan and manage the implementation of customer surveys and other measures to assess levels of customer satisfaction.
• Ensure that all customer queries and/or complaints are dealt with efficiently and proactively (as well as part of the escalation process).
• Observe and measure the level of customer service provided by the sales team through the use of appropriate tools.
• Proactively identify sources of customer dissatisfaction and trends in feedback received from customers.
• Develop measures for maintaining and increasing levels of customer satisfaction.
• Identify and suggest methods to improve the organisation's level of customer satisfaction.
• Ensure that all customers experience high levels of post-sale customer service.

Implement the Sales Plan

• Determine trade-in prices or clear targets for evaluating pre-owned vehicles.
• Ensure the appropriate repairs and reconditions are carried out on traded-in pre-owned vehicles.
• Ensure that pre-owned vehicles are presented in a manner that actively promotes sales.
• Consistently monitor and adjust prices of pre-owned vehicles.
• Monitor return lists from fleet business/leasing.

Manage Finance, Administration, and Reporting

• Monitor and control costs associated with the management and operations of the sales department.
• Monitor and evaluate the financial preliminary and actual costing of all business generated by the sales team.
• Analyse the profitability of key customers and customer groups to ensure their profitability.
• Monitor and evaluate budgets and defined profit goals and objectives and implement corrective action where required.
• Accept responsibility for all relevant sales management reporting.

Organisation Development

• Manage the development, implementation and maintenance of organisational policies and procedures.
• Organisational development, including induction.
• Overall control of the budget of the office.
• Keep and maintain up-to-date financial reports for the office.
• Manage the overall deployment and utilization of human resources in the office.
• Ensure the implementation of HR Policies.
• Ensure the maintenance of office systems and resources.
• Assist with the development, implementation and maintenance of relevant policies and procedures.
• Take overall responsibility for management and supervision of admin personnel in the office.

Conduct resource planning, management and development

• Provide input into the identification of human resource requirements and support company management in interviewing and selecting new staff members.
• Recruit and select new members of the sales team and develop an appropriate induction programme.
• Manage, coach and motivate members of the sales team.
• Define and agree on targets within individual members of the sales team.
• Monitor individual performance against targets and implement and agree on corrective measures where required (initiate disciplinary measures and conduct regular employee discussions).
• Oversee the development of direct reports to maximise individual performance, assist in career development and inform the organisation's succession plan.
• Identify individual training needs of sales team and ensure that specialist training is available when required.
• Encourage team members to make suggestions for organisational improvement and implement ideas where appropriate.
• Ensure that sound internal financial controls are developed and implemented throughout the organisation.
• Ensure that the organisation's assets and financial records are safeguarded.
• Ensure that the organisation's cash flow, investments and working capital are managed.
• Manage the budget control expenditure.
• Ensure that monthly management accounts, state of the business report and statistical reports are compiled and analysed.
• Ensure that financial and accounting policies and procedures are developed and adhered to.
• Manage and control all aspects.

Financial

• Supervise and control all aspects of payments.
• Control budget planning and expenditure control.
• Ensure all statutory measures applicable are complied with.
• Implement an effective system of internal control.
• Supervise salaries and wages for permanent and temporary staff payroll with the accountant.

Communication

• Assist in ensuring an effective flow of information through communication strategies to promote positive inter-departmental relations.
• Organise and manage the arrangements of events such as information sessions, year-end functions, public service and casual days.
• Assist in drafting of policies pertaining to internal communication.
• Ensure that the corporate image of the department is enhanced at both Head Office and Regional Offices.
• Provide strategic policy direction and coordinate strategic HR initiatives.
• Ensure that the capacity and organisational arrangements are continuously enhanced, including the implementation of human resources and skills development strategies.
• Manage internal HR Management and Auxiliary Support Services.
• Provide leadership on workplace transformation and reform programmes.

Information Technology

• Promote and manage effective Information Management and Information Technology as a strategic resource.
• Establish an information technology plan and operational plans to give effect to the strategic direction and management plans with Stucky Solutions (Pty) Ltd.
• Create an enabling environment for other managers to perform their functions more effectively and efficiently by facilitating the implementation of and adherence to the policies and strategies as contained in the different plans, policies, etc.
• Responsible for ensuring development and training of the staff in relevant information technology matters.

Human Resource Management

• Provide skilled labour relations services, i.e. training, discipline management and dispute management, and provide strategic and operational leadership.
• Answer and resolve complex and sensitive matters with regard to Labour Relations.
• Mentor, support and ensure development of specialists.
• Manage resources in terms of applicable frameworks.
• Advise the management team on all Labour Relations matters.
• Assist in the development and implementation of Labour Relations guidelines/policies.
• Coordinate the Company in arbitration and conciliation.
• Promote sound labour practices and discipline within the Company.