Jobs at Biovac

QUALIFICATIONS NEEDED:

• Degree in computer technology or industry qualifications with minimum 2 years experience.

NECESSARY EXPERIENCE & INDUSTRY KNOWLEDGE:

• At least 2 years of experience in IT administration, support, or a related role.
• Familiarity with IT systems management, incident and change management processes (e.g., ITIL framework).
• Experience with SAP or similar enterprise resource planning (ERP) systems is an advantage.
• Basic understanding of backup processes, monitoring tools, and SLA management.

KEY DUTIES & RESPONSIBILITIES OF THE ROLE:

IT Administration Assistance:

• Assist in the preparation, submission, and tracking of user forms, access control, Biometrics for user, IT equipment and infrastructure investments.
• Collaborate with relevant departments to ensure accurate information is provided and timelines are met.

SAP Payment Load:

• Support the team with SAP payment load processes, ensuring accurate and timely input of financial data.
• Monitor and address any discrepancies in SAP payment loads.

Quality System Documentation:

• Review, update, and maintain IT-related quality system documentation (e.g., procedures, work instructions, and policies).
• Ensure documentation aligns with internal standards and regulatory compliance.
• Collaborate with stakeholders to ensure that system processes meet quality standards.

IT Project Coordination:

• Assist in coordinating IT projects, ensuring timely and effective execution.
• Work with cross-functional teams to define project scope, milestones, and deliverables.
• Track project progress and assist in troubleshooting project issues.

Incident Management:

• Participate in the incident management process, logging, tracking, and resolving IT-related incidents in a timely manner.
• Collaborate with other IT teams to investigate, diagnose, and address issues promptly.

Change Management:

• Assist in managing IT change requests and changes to infrastructure and systems.
• Ensure changes are documented and comply with the companys change management procedures.

Backup Compliance Monitoring:

• Monitor and verify the backup compliance of systems, ensuring that backup processes are followed, and that critical data is regularly backed up.
• Troubleshoot backup failures and escalate issues to the appropriate teams.

SLA Monitoring and Reporting:

• Monitor IT service performance to ensure SLAs are met.
• Generate reports on SLA compliance and identify areas for improvement in service delivery.

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QUALIFICATIONS NEEDED:

• Bachelors degree in information technology, Computer Science, or a related field.
• 7-10 Years Experience in managerial level of similar role.
• SAP Certification, ITIL Certification, Project Management Certified (e.g. PRINCE2)

NECESSARY EXPERIENCE & INDUSTRY KNOWLEDGE:

• Proven experience 7-10 years in IT application management, preferably in the pharmaceutical or healthcare industry.
• Strong technical knowledge of application lifecycle management, including application selection, implementation, maintenance, and retirement.
• Experience in managing complex application landscapes, including ERP systems, laboratory information management systems (LIMS), and quality management systems (QMS).
• Proficiency in project management methodologies and tools. Demonstrated experience in leading application-related projects.
• Knowledge of regulatory requirements in the pharmaceutical industry, such as FDA regulations, GxP guidelines, and data privacy regulations.
• Knowledge of generative AI, data analytics & science, RPA, IDP, process mining with proven track record of at least one such implementation.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
• SAP experience, including SAP ECC and SAP S/4HANA.

KEY DUTIES & RESPONSIBILITIES OF THE ROLE:

• Application Portfolio Management: Manage the company's application portfolio, including the selection, implementation, maintenance, and retirement of applications. Align the application portfolio with business strategies and ensure optimal utilization of resources.
• Application Support and Maintenance: Oversee the support and maintenance activities for applications, including incident management, problem resolution, and user support. Collaborate with internal and external teams to ensure timely and effective issue resolution and service delivery.
• Application Enhancement and Upgrades: Coordinate application enhancement initiatives and manage the application upgrade process. Collaborate with business stakeholders to identify requirements, prioritize enhancements, and ensure successful implementation and deployment.
• Vendor and Contract Management: Manage relationships with application vendors and service providers. Collaborate with procurement and legal teams to negotiate contracts, ensure compliance with SLAs, and oversee the delivery of application-related services.
• Business Process Analysis: Work closely with business stakeholders to understand their processes and identify opportunities for application optimization and automation. Conduct business process analysis and recommend solutions to streamline workflows and improve operational efficiency.
• Regulatory Compliance: Ensure compliance of applications with relevant regulatory requirements, such as FDA regulations, GxP guidelines, and data privacy regulations. Implement necessary controls and procedures to meet compliance standards.
• Project Management: Lead application-related projects, including system implementations, integrations, and upgrades. Develop project plans, define milestones, allocate resources, and monitor progress to ensure projects are delivered on time and within budget.
• Change Management: Implement effective change management processes for application-related changes. Collaborate with stakeholders to assess the impact of changes, manage risks, communicate changes to end-users, and ensure smooth transitions.
• Team Leadership and Development: Provide leadership, guidance, and mentorship to the IT application team. Foster a collaborative and high-performance culture, promote professional development, and ensure effective utilization of resources.
• Continuous Improvement: Stay informed about emerging technologies, industry trends, and best practices in IT applications. Identify opportunities for process optimization, automation, and innovation. Drive continuous improvement initiatives to enhance the efficiency and effectiveness of applications.