Jobs at Booyco Electronics

Main Purpose of the Job

• The Account Manager is responsible for managing client relationships, ensuring service delivery, and achieving commercial and operational targets for assigned accounts. The role acts as the primary link between Booyco Electronics and the client, ensuring SLA compliance, safety, and service excellence. This position is pivotal to business retention and growth, and it requires proactive issue resolution, effective communication, and the ability to create 'Raving Fans' through exceptional performance.

Education, experience and competencies

• Matric + Bachelor’s Degree/Diploma in Electrical Engineering / Electronics / or related technical field.
• 5 years’ experience in a technical account management or client-facing role within the mining or heavy industrial sector.
• Proven ability to manage key accounts and deliver against SLAs.
• Strong technical knowledge of electronic/electrical systems and equipment.
• Excellent communication, negotiation, and problem-solving skills.
• Valid driver’s licence and willingness to travel extensively.

Responsibilities

• Manage and expand relationships with assigned customer accounts, acting as the primary point of contact.
• Conduct regular site visits and client meetings to maintain strong relationships and resolve issues proactively.
• Ensure compliance with contractual service level agreements (SLAs).
• Monitor and report on account performance, identifying risks and opportunities.
• Collaborate with internal teams to ensure seamless service delivery.
• Drive growth by cross-selling solutions to existing clients and identifying new business opportunities.
• Compile and submit accurate month-end and quarterly client reports.
• Maintain a minimum of 80% client satisfaction rating on feedback surveys.
   

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Main Purpose of the Job

• The Technician will be responsible for carrying out technical tasks including installation, maintenance, troubleshooting, and repairs of Booyco systems and equipment. The role requires strong technical knowledge, attention to detail, and a commitment to ensuring safety and compliance at all times.

Education, experience and competencies

• Qualified Artisan (Red Seal) Electrician or Automotive Electrician
• Minimum of 2 years’ relevant experience in a technical or field services role.
• Own Transport and valid driver's license (willing to travel and work overtime)
• Medically fit to work on a mine (Underground and surface)

Key Responsibilities

• Perform installations, maintenance, and repairs of equipment in line with company standards.
• Complete service reports, job cards, and COC documentation accurately and on time.
• Troubleshoot technical issues on site and escalate where necessary.
• Ensure adherence to safety regulations, procedures, and customer requirements.
• Maintain high standards of workmanship and represent Booyco Electronics professionally.
   

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Main Purpose of the Job

• Responsible for maintaining and optimizing the software systems critical to mining operations. This role requires a proactive individual with a strong technical background, excellent problem-solving skills, and the ability to work in a challenging and dynamic environment. The Software Technician will assist the Account Manager with rolling out, troubleshooting, and maintaining software at client premises.

Education, experience and competencies

• Matric/Grade 12 preferably with Mathematics and Science
• National Diploma in Computer Science, Information Technology or related field
• Certifications in A+, N+ and S+
• 2 years 'experience in software support, preferably in a mining environment.
• Own Transport and valid driver’s license (willing to travel and work overtime)

Responsibilities

• Maintain and provide 1stline support for all Field Technician tablets on site
• BEAMS site administration and infrastructure maintenance
• Provide weekly BEAMS reports for Technical Superintendent and Account Manager
• Analysis of raw data and providing findings report to Technical Superintendent
• On-site Network troubleshooting and maintenance
• Ability to configure and troubleshoot Routers
• Provide remote support using remote software like Team Viewer and AnyDesk
• Assist in reviewing, maintaining, and recommending improvements to Systems
• Performance routine maintenance.
• Ensure upgrades and repairs on lamproom test stations, pocket tag test stations & lamproom integrations
• Roll out, troubleshoot and maintain software
• Provide Incident reports to Technical Superintendent
• Participate in testing and validation of proximity detection systems in simulated and Field environments
• Provide training and support for clients on software functionalities
• Create and maintain technical documentation, including system configurations, troubleshooting guides, and user manuals