Jobs at bp

Job Description:

• The role is responsible to analyse the customer services department’s operations and provides recommendations on ways to improve productivity and customer satisfactions levels.
• The incumbent will also be responsible for the planning and forecasting ofstaffing requirements and translatethese to optimal schedules and real-time (intra-day) management to support multi-department contact centreoperations.
• The incumbent will be required to create automated reports and sharereportinginsights to different stakeholders. ​
• Our purpose is to deliver energy to the world, today and tomorrow.
• For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate.
• We are one of the few companies globally that can provide governments and customers with an integrated energy offering.
• Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.

Key Responsibilities

Functional

• Develop and implement initiatives to improve customer services
• Drive digital automation in the department especially with reporting and ways of working inputs
• Analyze and summarize customer issues in order to prepare appropriate solutions/clarifications to respond to the customers
• Develop tools and processes to increase customer satisfaction

Maintain history records and related problem documentations for future reference

• Maintain relationships with other internal departments as well as client base to improve business performance
• Maintain the internal and external customer databases
• Maintain up to date knowledge on customer business areas
• Create Work Force Management forecasts and work schedule by interpretation business needs, past volumes behaviours and future needs (these will be subjected to an approval process)
• Ensure optimal work force management schedules that balance customer, business and staff needs
• Cost consciousness where schedule outputs and operational efficiency is concerned
• Provide real –time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives
• Perform continual analysis of current performance whilst having sight of historic trends
• Conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Operations team
• Maintain constant communication with Operations teams to coordinate needed staffing adjustments based on forecasted and current results
• Produce multi-channel volumes forecasts on a daily, weekly, monthly and annual basis to inform staffing requirements
• Generates and evaluates staffing schedules
• Generates short-term and long-term staffing models and provides recommendations based on analysis
• Compares forecasts results versus actuals and identifies opportunities for improvement
• Provides daily/intra –day performance reports to leadership

Service Management & Continuous Improvement

• Identifies and participates in improvement initiatives that could improve how we do business with our stakeholders
• Be a front line brand ambassador for bp by supporting the organizations mission statement and translating it in all our interactions
• Ability to understand and convey business issues and technical concepts

Essential Education

• Bachelors degree or equivalent experience or equivalent NQF level 7 essential
• Continuous improvement exposure will be advantageous

Essential Experience

• Complete understanding of overall operational activities including phone, email, chat community and social media business optimization support
• Good solid understanding of Excel and other Microsoft Packages especially PowerBi and have the ability to organize/analyse data in a structured manner
• Strong reporting capability experience
• Minimum 3 - 5 years Capacity Planning experience
• Ability to forecast and schedule based on forecast needs
• Experience in generating insights customer services department analysis reports for Operations and relevant stakeholders
• Ability to work in a highly pressurised environment
• Have a solid understanding of CRM systems tools and SAP
• We support our people to learn and grow in a diverse and challenging environment.
• We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.
• There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life.
• These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits!
• We operate a hybrid model with 60% from the office and 40% from home with flexibility as agreed with line management.

Travel Requirement

• No travel is expected with this role

Relocation Assistance:

• This role is not eligible for relocation

Remote Type:

• This position is a hybrid of office/remote working

Skills:

• Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

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Job Description:

• The Project Coordinator supports the Construction Manager in planning, coordinating, and executing retail construction projects across the network.
• This role ensures that all project activities from pre-construction through to handover are delivered on time, within budget, and in compliance with safety and quality standards.

About bp

• Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.

Key Responsibilities

• Project Planning & Coordination
• Assist in the development of project execution plans, schedules, and budgets.
• Coordinate pre-construction activities including site assessments, permit applications, and contractor onboarding.
• Maintain project documentation including meeting minutes, schedules, and progress reports.
• Communication & Stakeholder Engagement
• Act as a liaison between internal teams (e.g., Operations, Technical Standards, Finance) and external team members (e.g., contractors, consultants, local authorities).
• Facilitate regular project meetings and ensure timely communication of updates, risks, and changes.

Construction Oversight

• Monitor site progress and ensure alignment with project milestones and safety protocols.
• Support the Construction Manager in managing contractor performance and resolving on-site issues.
• Track and process change orders, RFIs, and contractor submittals.

Budget & Schedule Monitoring

• Track project expenditures and assist in cost forecasting and reporting.
• Identify potential delays or cost overruns and escalate to the Construction Manager with recommended actions.

Compliance & Quality Assurance

• Ensure all construction activities comply with company standards, local regulations, and HSSE requirements.
• Support audits, inspections, and quality assurance processes.

Required Skills & Competencies

• Strong organizational and time management skills.
• Excellent written and verbal communication.
• Proficiency in MS Project, Excel, and document control systems.
• Working knowledge of construction drawings, contracts, and regulatory requirements.
• Ability to lead multiple priorities in a fast-paced environment.

Education

• Diploma, Degree or equivalent experience in Construction Management, Civil Engineering, or related field.

Experience

• 4 years' experience in construction or project coordination (retail or fuel station environment advantageous)
• Understanding of construction project lifecycles and retail fit-out timelines
• Familiarity with health & safety, and environmental compliance processes
• We support our people to learn and grow in a diverse and challenging environment.
• We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.
• There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life.
• These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits! We operate a hybrid model with 60% from the office and 40% from home with flexibility as agreed with line management.

Travel Requirement

• No travel is expected with this role

Relocation Assistance:

• This role is not eligible for relocation

Remote Type:

• This position is a hybrid of office/remote working

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Job Description:

• The key responsibility of the job includes but not limited to dip, sample and operate all valves during and after the run down.
• Compile all relevant documents related to the receipt of a slug. This includes tank farm operations, updating of the tank status board as to which tanks receive which products and supplies the road and rail gantry.
• The Pipeline operator’s role exists to comply fully with BP ‘s HSSE (health, safety, security & environment) policies, standards, procedures and practices, more specifically to the relevant S&H Task Procedures, as are required during the course of receipt, storage & dispatch of bulk fuel & bulk fuel additive.
• The task procedures are derived from / contained in the Terminal Operating Manual (TOM) & also include maintenance & product quality processes.
• In addition to personal safety, it is imperative the incumbent consistently adheres to process safety guidelines as it applies to each task.
• Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate.
• We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.

Key Accountabilities

• Ensure that the pre and post tank dips are verified, sampling is taken, and valves are closed and opened during operation
• Ensure opening and closing meter readings is taken for bulk lines meters for reconciliation purposes
• Ensure that the suction valve including all other valves which can affect the contents of the tank during the delivery are sealed or locked
• Monitor the filling or run down of the slug
• Handling queries related to the slug run down and tank farm operations
• Take post delivery dips and samples upon completion of the delivery
• Complete the following documentation : Dips sheets, Quality control register and Pipeline communication register
• Calculating and advising the storage and Handling manager the losses and gains from each slug and updating the losses and gains spreadsheet
• Adhere and comply with the site rules, obligations and duties imposed by all revant HSES aspects of his task
• Being the only person responsible for the updating of tank status board at the rail office
• Open and closing of tank farm inlet and outlet valves
• To do correct calculations and ensures that tanks do not receive and supply at the same time.
• Ensuring that the Tanks protective systems ( High and low level alarms are functional at all times and report any malfunctioning
• Receive BP Diesel and ULP 95 additives into the appropriate tanks
• Dip the tanks for stock Management as and when required
• Walk the site daily as part of operator rounds and report any deviations
• Monitor site operations from control room including but not limited to tank levels, alarms and product quality
• Draw and package monthly water samples for external analysis.
• Sample and release results for Paraffin for every tanker load.

Educational Background

• Minimum Matric or equivelent qualification
• 2 to 3 years demonstrated ability in Operations in the Oil and gas industry.
• Shift work including weekends and public holidays
• We support our people to learn and grow in a diverse and challenging environment.
• We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.
• There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life.
• These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits!
• We operate a hybrid model with 60% from the office and 40% from home with flexibility as agreed with line management.

Travel Requirement

• No travel is expected with this role

Relocation Assistance:

• This role is not eligible for relocation

Remote Type:

• This position is a hybrid of office/remote working

Skills:

• Agility core practices, Analytical Thinking, Commercial Acumen, Communication, Cost Management, Creativity and Innovation, Decision Making, Digital fluency, Inventory Management, Negotiation planning and preparation, Resilience, Risk Management, Sourcing strategy, Supplier Performance Management, Supply Chain Development, Supply chain management, Sustainability awareness and action