Jobs at Brights Hardware

Purpose:

• The purpose of this job is to achieve maximum sales profitability, growth and account penetration within an assigned territory or market segment by effectively selling the company’s products and related services, by sourcing new customers, doing follow ups, maintaining and increasing the business sales this includes personally contacting and securing new business accounts and customers in such a manner that achieves good customer service, resulting in achieving customer satisfaction in order to generate sales and promote the business and creating sustainable growth as well as profit margins.

KEY RESPONSIBILITIES:

• Maintain and achieve growth by 10% per month.
• Manage business operations in assigned division to achieve company goals.
• Evaluate division performance and recommend new strategies for performance improvement.
• Resolve business issues and ensure that all escalated issues are closed.
• Address inquiries from customers and team members in a professional manner.
• Identify resources, assign tasks and manage schedules to ensure timely deliveries.
• Assist in employee recruitment, performance evaluation promotion, retention and termination activities.
• Identify skill gaps and provide appropriate training for team members.
• Develop, implement, and enforce best practices and processes (SOP) to ensure operational efficiency.
• Oversee staff adjustments to obtain maximum productivity.
• Recommend cost-reduction initiatives while maintaining quality and productivity.
• Identify areas of improvement and concern and develop action plan.
• Prepare and submit monthly SWOT reports monthly.
• Open and close Retail Store when required.
• Reduce dormant in the division.
• Manage stock efficiently in the department.

REQUIREMENTS:

• Matric or equivalent
• Business Management qualification or studying towards one
• 5 years managerial experience
• 10 years Hardware Retail experience
•  Valid Drivers Liscense
• Ability to Initiate and Chair Disciplinary Inquiry
• Chairing disciplinary enquiry would be an advantage
• Training/Experience with Talent Acquisition
• Ability to communicate clearly & effectively (verbal & written) at all levels
• Planning, time management & organising skills
• Monitoring and evaluations skills
• Problem solving & strong decision-making skills
• Ability to understand relevant legislation
• Good customer service, interpersonal and organizational skills
• Excellent team leader with lots of self-motivation
• Computer literate and proficient in Microsoft Office (Internet, E-mails, Word & Excel)

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Job Description

• Purpose: The purpose of this job is to drive sales growth and profitability in an assigned territory by selling products and services, sourcing new customers, and building strong relationships. This role aims to achieve customer satisfaction, sustainable business growth, and profit margins through effective sales strategies and excellent customer service.

KEY RESPONSIBILITIES:

• Lead and manage a team of staff, overseeing recruitment, performance management and disciplinary procedures
• Address staffing issues, including conducting interviews, performance appraisals, and taking disciplinary action as required
• Ensure timely and professional resolution of customer complaints and comments
• Maintain awareness of market trends and competitor activity within the retail industry
• Plan and allocate staff schedules and duties
• Monitor staff attendance and authorise leave
• Uphold health, safety, and customer service standards
• Handle escalated customer complaints and issues
• Authorise price changes and staff purchases
• Oversee investigations into stock discrepancies and irregularities
• Attend and participate in management meetings and disciplinary enquiries
• Promote and uphold company values and brand
• Prepare and submit the relevant reports to senior management, including SWOT analysis
• Perform additional tasks as assigned by superiors

REQUIREMENTS:

• Matric or equivalent
• Business Management qualification or studying towards one
• 5 years managerial experience
• 10 years Hardware Retail experience
• Valid Drivers Liscense
• Ability to Initiate and Chair Disciplinary Inquiry
• Chairing disciplinary enquiry would be an advantage
• Training/Experience with Talent Acquisition
• Ability to communicate clearly & effectively (verbal & written) at all levels
• Planning, time management & organising skills
• Monitoring and evaluations skills
• Problem solving & strong decision-making skills
• Ability to understand relevant legislation
• Good customer service, interpersonal and organizational skills
• Excellent team leader with lots of self-motivation
• Computer literate and proficient in Microsoft Office (Internet, E-mails, Word & Excel)

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Job Description

• Purpose: The purpose of this role is to provide administrative support to the Customer Experience department, ensuring the achievement of Service Level Agreements (SLAs) and goals aligned with Brights values. The incumbent will undertake a range of duties, including reporting, training and customer service activities and assume a deputy role for the department supervisor in their absence.

KEY RESPONSIBILITIES:

• Provide administrative support to the Customer Experience department
• Ensure accurate and timely month-end reporting - Coordinate and minute weekly management sessions
• Assist Department Supervisor with ad-hoc duties and projects
• Monitor and promote Net Promoter Score (NPS) surveys in-store
• Manage incentive programs and daily NPS reports
• Deliver in-store training on customer experience processes and procedures
• Identify training requirements and facilitate loyalty card training
• Oversee online order fulfilment and communicate with stores on product transfers
• Manage loyalty card administration, including customer details and point transfers
• Handle customer queries, compliments, and complaints reporting
• Conduct SWOT analysis and provide feedback on opportunities for store improvement

REQUIREMENTS:

• Matric or Equivalent
• NQF Level 5 in Business related studies advantageous
• 4 years in Customer Experience
• Brights Leadership Training completed
• Brights Induction (Service Excellence)
• Have a valid Driver’s Licence & own vehicle (advantage)
• Ability to train and develop when required.
• Decision making capabilities
• Computer LiteracyK8 System Knowledge
• Ability to multitask
• Ability to communicate clearly & effectively (verbal & written) at all levels
• Leadership Skills (monitoring, evaluations, planning, time management & organising skills)
• Analytical, Problem solving, conflict resolution & employee relations skills
• Good Customer Experience, interpersonal and organisational skills
• Operational and people management skills
• Microsoft Office (Internet, E-mails, Word & Excel)