Jobs at Brights Hardware

Job Description

• Purpose:  To assist customers by helping them choose a product that is best suitable for whatever need the customer has, in such a manner that the assistance of the Sales Person is appreciated by the customer when he/she purchases any product. This will include the ability to provide good customer service in such a manner that customer satisfaction is achieved, resulting in generating sales and promoting the business therefore creating sustainable growth in margins and profits.

KEY RESPONSIBILITIES:

• Attend to customers in a professional and helpful manner
• Generate more sales, ensure customer satisfaction by providing excellent customer service
• Control stock levels and doing regular stock counts
• Advise customers with regards to products, which product would be best in order to solve the customers’ problem
• Place stock orders with buyers if necessary
• Attend to relevant admin tasks including up keep of customer book, special orders file and forwarding of invoices as well as other relevant tasks
• Ensure merchandising is done properly and that the products are priced correctly
• Participate in perpetual stock takes
• Ensure good housekeeping of work area
• Perform any work-related tasks as delegated by superior

REQUIREMENTS:

• Matric or x3 Completed Intercept courses equating to total of 120 credits
• 3 Years Sales experience
• 3 Years minimum experience in a similar role in a Hardware environment
• Brights Induction (Service excellence)
• 5 basic technical supplier competency certificates
• Intermediate level merchandising standards
• In-house return per square meter standards
• Customer Service Training
• Demonstrate acceptable sales technique
• Intermediate product knowledge
• Ability to communicate effectively (verbal &written)
   

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Job Description

• Purpose: The purpose of this job is to ensure that all general reception duties are achieved on a daily basis, by ensuring excellent internal and external customer service at the reception desk ensuring customer satisfaction resulting in the promotion of the business.

KEY RESPONSIBILITIES:

• Open switchboard and general receptionist duties
• Answering the telephone, direct all calls to the relevant person/department and taking messages
• Provide secretarial support
• Maintain an adequate inventory of office supplies
• Manage the distribution of stuff stationery
• Record all emailed transfers and stock orders in log book for branches and inter-branch
• Maintain a general filing system for all correspondence (emails, faxes, & quotes)
• Manage diesel cards
• Be aware of Managers and staff who are on lunch, leave, and sick leave and report on schedule sheet
• Manage coffee machine and hand out coffee machine coins to stuff
• Manage notice boards
• Resolve cash discount queries
• Check price changes and credit slips
• File shop account slips, stock adjustment & staff memo’s
• Type and print out A4 shelf talkers
• Participate in perpetual stock takes
• Perform any work-related tasks as delegated by superior

REQUIREMENTS:

• Matric or x3 Completed Intercept courses equating to total of 120 credits
• Brights Induction (service excellence)
• 2 Years minimum experience in a similar role
• Ability to handle pressure
• Problem solving skills
• Ability to communicate effectively (verbal & written) at all levels
• Planning, time management & organizing skills
• Excellent professional work standards
• Computer skills
• Decision making skills
• Willing to take on responsibility
• Attention to detail and high level of accuracy
• Professional and neat