Introduction:
- Join a dynamic Customer Success team within the Outsource School Management (OSM) division. The OSM Administrator plays a vital role in ensuring client satisfaction through the implementation of specialised projects, providing administrative and technical support, and assisting with training and client engagement initiatives.
Job Purpose:
- Assist the OSM division to ensure client satisfaction by implementing specialised projects and providing professional administrative, technical, and customer support.
REQUIREMENTS
Minimum education (essential):
- National Senior Certificate
Minimum education (desirable):
- Certificate in Administration
Minimum applicable experience (years):
Required nature of experience:
- Data Capturing
- Client Engagement
- Administration
Skills and Knowledge (essential):
- Remote Technical Support
- MS Office
Skills and Knowledge (desirable):
- Education and/or School Compliance and Operations
- SA-SAMS System
- Valistractor Software
- GDE Extractor Tool
- Winzip/Winrar
- Plus and Smart Systems
- Google for Business
- Basic technical support skills
- Basic understanding of network setup
- Basic understanding of software installation
- Basic understanding of MS Access Databases
- EMQ files
Other:
- Ability to travel to site to offer training and support
- Valid driver’s license and own vehicle
- Proficient in Afrikaans and English
KEY PERFORMANCE AREAS
Client Engagement
- Provide OSM support on relevant and third-party platforms through professional and accurate communication.
- Proactively manage client queries through calls and emails.
- Ensure a professional image of the organisation is maintained at all times.
Projects
- Complete all assigned projects accurately and within deadlines.
- Maintain project integrity while awaiting development updates.
- Identify and resolve issues proactively.
Training and Consultation
- Assist with the coordination of training workshops.
- Deliver onsite, online, and office-based training or consultation sessions.
- Provide continuous internal training and skills development.
Initiative Development
- Identify and investigate system or process issues and propose improvements.
- Create and maintain OSM documents, manuals, and training materials.
- Conduct market research to identify new opportunities for client satisfaction and revenue growth.
Closing: 2025-12-17
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- Provide expert support for specific OSM products, including Per Hand School Setups and Timetables. Ensure accurate implementation, assist with client support, and contribute to training initiatives. Collaborate with the OSM Team Lead and Functional Owner during client engagements.
Vacancy: OSM Specialist
- We are seeking an experienced OSM Team Lead to join our team. The ideal candidate will be responsible for overseeing the daily operations of the OSM team, ensuring targets are met, and providing leadership and guidance to team members.
- Duties include monitoring performance, implementing strategies for improvement, and fostering a positive team environment. If you have previous experience in a similar role, excellent communication skills, and a passion for driving team success, we would love to hear from you.
REQUIREMENTS
Minimum education (essential):
- National Senior Certificate
Minimum applicable experience (years):
Required nature of experience:
- Data Capturing
- Client Engagement
- Administration
- Experience in managing Per Hand School Setups
Skills and Knowledge (essential):
- Proficient in d6 systems and related modules (Plus and Smart Systems)
- Remote technical support and troubleshooting
- Strong attention to detail and analytical skills
- Clear and professional communication (written and verbal)
Computer Skills:
- MS Office Suite
- Google Suite
Other:
- Based in Gauteng
- Own transport and license
- Proficiency in Afrikaans and English
KEY PERFORMANCE AREAS, WEIGHTS AND OBJECTIVES
Product Implementation & Accuracy (50%)
- Execute product-specific Setups accurately.
- Provide ongoing product support and troubleshooting
- Verify data integrity and confirm compliance with school requirements.
Client Support & Engagement (20%)
- Attend client meetings with OSM Team Lead or Functional Owner.
- Provide solutions within scope.
- Respond to client queries on relevant platforms in a timely and professional manner
Training & Knowledge Sharing (5%)
- Assist in internal team upskilling by providing module icon training.
Process Improvement & Initiative (10%)
- Identify recurring issues and propose process improvements for product setup, workflow, or client communication.
- Maintain and update internal manuals and guides.
System Monitoring & Reporting (10%)
- Regularly monitor assigned systems for issues, report anomalies, and maintain accurate escalation on changes and client feedback
Collaboration & Teamwork (5%)
- Actively collaborate with Team Lead, Functional, and other specialists to ensure smooth project delivery and knowledge transfer.
Remuneration Offered
Closing: 2025-12-17
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