Jobs at Coloplast

Your key responsibilities

 Key Responsibilities

• Define and implement strategies to leverage digital platforms for business growth, brand awareness, and consumer engagement.
• Implement the delivery of consumer marketing initiatives across Ostomy Care (OC) & Continence Care (CC) products and support new product launches.
• Develop consumer engagement programmes that drive loyalty, retention, and service uptake, while keeping users informed about our service/product offering.
• Work closely with key internal teams (Market Managers, Consumer Team, Clinical Services, Global Digital Marketing) to deliver aligned, effective campaigns.
• Collaborate with Global Marketing’s Customer Acquisition team on Search Engine Marketing (SEM, CPPC) and Search Engine Optimisation (SEO)
• Champion consumer insights and analysis to understand motivations, needs, and barriers.
• Ensure consumer experience is central to everything we do, from communication to product use.
• Localise, develop & manage day-to-day relationships with new and existing Coloplast Consumer Ambassadors, ensuring they’re engaged, and their stories are effectively integrated into our marketing.
• Collaborate with internal marketing teams to shape & develop engaging content for social media, print, digital campaigns, and live/online events
• Monitor and report on competitor campaigns and ambassador activities to ensure Coloplast remains relevant and differentiated.
• Evolve with the business needs to continuously challenge and optimise the consumer digital and online setup and priorities
• Share best practices and insights with the wider marketing, global and internal teams to maximise effectiveness.

Professional qualifications

We are looking for an operationally strong, digitally inclined marketer with a proven track record of implementing local projects and working well within cross-functional teams.

• Minimum 3 years within a marketing environment (Relevant experience in Digital and Online is required)
• Digitally fluent and confident using: Content Management Systems (e.g. EpiServer, Optimizely or similar); Email Marketing Tools; CRM Tools (e.g: Salesforce or similar); Social Media Platforms (Facebook, Instagram, YouTube); Google AdWords; Google Analytics (GA4); MS Office; etc.
• You have a proven track record of delivering against KPI’s
• Strong project and stakeholder management skills across functions are key, alongside a data-driven mindset
• You’re a clear communicator and relationship builder who thrives in a collaborative environment.
• Strong ability to internalise the diversity and complexity of the South African market and to identify opportunities based on this

Personal qualifications

• Strong passion for making life easier for people with intimate healthcare needs
• Strong alignment with Coloplast Vision, Mission, and values
• Quick learner, intellectual capacity with a high degree of common sense, resourcefulness, and flexibility
• Organised and highly structured, with the ability to successfully lead multiple projects and manage deadlines as well as handle ambiguity
• Ability to balance needed attention to detail with a pragmatic view on opportunity, impact, and feasibility
• Growth mindset
• Strong interpersonal skills and ability to interact with different cultures in South Africa
• Team player with a strong “customer/service” orientation

We are looking for your application till 22 August 2025.

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What will you be responsible for?

• Export daily orders from the CRM system to be imported to the ERP system
• Perform daily checks to ensure accuracy and completeness of daily orders from CRM to ERP systems and to invoicing stage
• Check online orders and send payment link to consumers who have made an online purchase
• Track payments coming in for online orders and release orders accordingly each day
• Check backorder reports to ensure that the Consumer Services team is proactively informed of any items on backorder so that they can inform Consumers
• Check Aramex delivery update report daily and follow up with Supply chain on order delays as well as inform the Consumer Services team proactively informed so that they can inform Consumers
• Log and track all returns requests for stock returns and follow up on delays
• Initiate refunds where applicable with finance
• Process sample orders on request from the Consumer Services or Consumer Care leads
• Assist with Consumer Services, Care or Case management related tasks on an adhoc basis should the need arise
• Assist with adhoc Consumer related projects
• Ensure the accurate and timely processing of manual orders. Monitor order status and resolve any discrepancies to ensure smooth order fulfilment.
• Generate detailed quotations based on client requirements. Revise and update quotations as necessary to reflect changes in product offerings or pricing.

Essential Qualifications

• Typically, 1+ years’ experience as a Consumer Service Representative, preferably with order processing experience
• Typically, 3-year tertiary qualification (BA Degree) degree or equivalent.
• Proficient computer skills including MS Office Suite (Word, Excel)

Required Knowledge, Skills and Abilities

• High attention to detail and a keen interest in analysis and reporting
• Strong communication skills
• Good interpersonal skills and ability to interact well with multiple stakeholders and projects at once
• Growth mind-set, ability to work well under pressure and with multiple tasks requiring urgent attention during busy times of the month
• Team player with a strong “Consumer service” orientation
• Able to spot a business opportunity or risk and take corresponding action or inform the relevant stakeholders
• Diligent and continuously focused on getting tasks done timeously
• Solution oriented, ability to identify risks and challenges but also suggest solutions to overcome them
• Ability to deal with Consumers in a friendly and professional manner and handle difficult Consumer situations

Lives up to Coloplast Leadership Principles:

• Set high ambitions and challenge your team
• Be open and honest about performance
• Show visible and decisive leadership
• Focus teams on delivering business results
• High integrity and ethical behaviour
• Passionate about Coloplast Mission, Vision and Values