Deloitte is one of the country's leading professional services firms in Southern Africa, and is dedicated to assisting companies succeed in the business environment- whether it be through our tax, audit, consulting or financial advisory services. At Deloitte, we understand that solutions are not just a static one dimensional report, but rather, an integrated...
An exciting opportunity exists for a professional to become part of the Central Quality & Risk Management team in Consulting (QRM). We are looking for an individual who is both solution and process focused and has strong multi-tasking skills. This position will provide a great opportunity to play a vital role in enabling Deloitte to serve its clients whilst managing risk and protecting our reputation and brand.
The successful incumbent will play an integral and visible role within the Consulting Africa Growth Region business – The Consulting Africa Risk Manager is responsible for overseeing and co-ordinating the Consulting Africa Quality & Risk teams and processes for the Africa Growth Region (all Deloitte Africa countries outside of SA).
The role offers a unique opportunity to work with individuals at all levels across the firm, providing active support to business on client matters, while coordinating the rollout of new quality & risk processes into our Africa Consulting business. This is a multi-dimensional role with a number of focus areas including risk process and integration, risk management, quality management, process compliance, as well as an element of legal and contracting.
Key Performance Area's
- Africa Consulting QRM Network - Establish and mentor an effective network of QRM resources across the region, enabled through the roll-out of effective processes and ongoing effective communications and personal interactions
- Business risk & quality management support - Ensuring effective execution of and compliance with risk & quality management processes in the business, and driving ad hoc risk & quality management initiatives in the business. Includes on-going rollout of relevant training and providing hands-on assistance to consultants.
- Service and product risk management - Deep understanding of the different service and product offerings in the Africa Consulting business, and their inherent risks, independence & conflict constraints, and take-on process requirements
- Involvement in business development/ proposal processes - Working closely with proposal teams, providing guidance on risk management processes in the preparation of proposals and tenders to potential clients, through the assessment of risk, quality and contracting implications of tenders and proposals and the effective execution thereof
- Project delivery risk & quality management - Working closely with client delivery project teams to support the delivery of risk management capability to projects, ensuring sound risk management processes are in place on projects, and that these are being executed effectively
- Deloitte Development Africa support - Active support to the DDA business, which focussed on international donor orgnisations like USAID, World Bank, UN, etc.
Key Competencies required / Talent Standards Capabilities:
Leadership / Behavioural Capabilities
- Living our Purpose - Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make
- Influence - Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
- Performance drive - Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders
- Strategic direction - Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction
- Talent development - Develops high-performing people and teams through challenging and meaningful opportunities
Cross-Consulting Capabilities
- Delivery Excellence - Ability to plan and execute a project to deliver a superior client experience
- Knows the Business and Sector - Ability to comprehend how the client’s business works and keep up-to-date on industry/sector trends and leading practices
- Analytical Thinking & Problem Solving - Ability to identify and solve problems objectively using analysis, experience and judgment
- Financial Acumen - Ability to incorporate financial information when evaluating business opportunities and making recommendations
- Executive Presence - Ability to develop relationships, establish credibility with and instill confidence in clients
- Global Mindset - Ability to leverage cross-geography insights and practitioners to enhance client service delivery
- Business-Technology Acumen - Ability to articulate how technology enables and differentiates the business and communicate this effectively to clients
Qualifications
Experience / Knowledge Required:
- Relevant business-related tertiary qualification
- A compliance, risk, audit, legal or independence & conflict background
- Professional service delivery
- Understanding of a regulatory environment and ability to interpret and apply technical rules in a practical way
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level. You can expect to manage exciting, client-facing projects and be actively involved in growing our business. You will work directly with our clients to understand the challenges they face and design, propose and deliver solutions that address them. You will have responsibility for a portfolio of clients, with real autonomy allowing the development of leadership and management skills with real opportunity to progress and drive your career.
We are looking for experienced Risk Advisory professional at levels from Consultant to Manager based on knowledge and practical experience.
Your Opportunity
As technology becomes more important across society, the work we do is undergoing greater levels of interest and scrutiny. You will be given the opportunity to engage with a broad set of individuals continually adapting, learning and developing as you work with various teams to understand and provide assurance over cutting edge technology environments.
Technical Competencies
- Expertise in field with excellent industry and business knowledge
- Strong business acumen
- Consulting skills
- Knowledge of Risk Assessment, Internal Control, preferred
- Demonstrated leadership skills
- Sales and negotiation skills
- Ability to manage and execute projects
- Demonstrated execution of complex projects to profitable outcomes
- Skilled in drafting and presenting client proposals
- Excellent report writing skills
- Good financial knowledge
Behavioural Competencies
- Exceptional communication skills, both written and verbal
- Effective interpersonal and relationship building skills
- Sound mentorship and coaching ability with desire to develop self and others
- Strong client delivery focus
- Highly adaptable, managing change and ambiguity with ease
- Focus on quality and risk
- Sound problem solving ability
Qualifications
Qualifications
- Relevant Degree, Honours or Postgraduate qualification in Information Technology/Computer Sciences/Information Systems
- CA(SA), Certified Internal Auditor experience or similar
- Attainment of other professional qualifications in addition to CISA e.g. CRISC, CGEIT. CISM, PASA, Prince2, +relevant CPE; Successful completion of MADC
Experience
- Minimum 4 years’ experience for Consultant level positions and 6 + for all supervisory and management roles
- IT Audit experience in the financial services and insurance industry at a minimum
- Consulting experience is advantageous
- SAP S/4 HANA audit experience is advantageous
- Clear understanding of IT Audit Methodologies
- Integrated Reporting, Performance Auditing, Quality Assurance Reviews (QAR)
- Experience in business process and controls
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The main purpose of the job is to support the business leadership in the implementation of strategic plans.
Focus on the management and delivery of client engagements, as well as sales and practice development.
Develop high-performing people and teams, leading and supporting them to make an impact that matters, and setting the direction to deliver exceptional client service.
Specialised Technical Capabilities:
Supports the Development and Implementation on of Cyber Risk Solutions:
- Ability to develop and execute strategies, architectures, and roadmaps to provide client with need-based, value-adding, and cost-effective Cyber risk solutions
- Ability to analyse the client’s cyber security infrastructures to enable targeted and data-driven enhancements
- Keeps in mind the client’s business needs when developing assessment frameworks to ensure effective, targeted, and actionable analyses
- Applies multiple security testing methodologies and techniques to assess client’s security infrastructures and identify / evaluate vulnerabilities
- Gathers data and determines priority criteria to build an integrated roadmap that addresses all facets of a Cyber Assessment or implementation
- Assesses cyber security policies and procedures to analyse compliance with regulatory requirements and evaluate overall operational efficiency; provides clients with mitigating solutions
- Is proficient with multiple domain-specific cyber security technology solutions and is able to effectively integrate them to meet and exceed client’s needs
- Enables sustainability and continuous improvement of cyber security solutions by assessing and enhancing client’s cyber security governance infrastructures
- Understands and applies cyber threat intelligence and profiling to the design and assessment of client systems
- Tests the effectiveness of client’s cyber security technologies to identify and articulate opportunities for improvement across the digital, physical, and social elements of the client
- Conducts complex business process assessments to help clients identify, analyse, and prioritize gaps and risks; applies findings to make recommended upgrades aligned to the overall strategy
- Develops effective and sustainable technology and Cyber risk management strategies by tailoring leading Cyber frameworks on key clients’ business and technology needs
- Understands the interaction of business and technology processes / risks and can explain it in business terms to both technical and non-technical audiences
Technical competencies:
- Technical expert in one or more specific Cyber sub-offering area
- Demonstrated project management skill
- Consulting skills
- Experience in drafting and presenting to clients
- Good report writing skills
- Sound financial knowledge and understanding
- Business acumen
- Bring deep technical (SME) and industry experience in selected Cyber sub offering (domain) to engage with clients and key stakeholders pragmatically.
- Excellent understanding of an IP address and how it works (IPv4 and IPv6)
- Deep knowledge ability to perform:
- security reviews of architecture and application designs
- mobile, complex application, infrastructure, as well as social engineering assessments and penetration testing
- Exploit vulnerabilities to gain access, and expand access to remote systems
- Assist with building, hardening, and maintaining systems used for penetration testing
0 Research cutting edge security topics and new attack vectors
- Demonstrates thorough knowledge and/or proven record of success in security technologies such as firewalls, IDS/IPS, endpoint security solutions, access control systems, and other related security technologies
- In depth understanding of operating systems, network/system architecture, and IT architecture design;
- In depth understanding of infrastructure and network architecture and design, LAN/WAN implementation, and Windows/Linux environments;
- Understanding of threats, vulnerabilities, and exploits in different environments and appropriate mitigation techniques.
- Understanding of relevant Cyber/Information/Cloud security related laws and regulations
Good technical capability and technical certifications in the following areas:
- An industry leading qualification such as CREST, OSCE, OSCW, Crest, Check
- CEH (Certified Ethical Hacker)
- OSCP (Offensive Security Certified Professional
- GCIH (GIAC Certified Incident Handler)
- Certified Information Systems Security Professional (CISSP)
- Information Systems Security Architecture Professional (CISSP-ISSAP)
- Information Systems Security Engineering Professional (CISSP-ISSEP)
- Information Systems Security Management Professional (CISSP-ISSMP)
- Ability to identify patterns, and analyse and improve processes (business analysis)
- Software development and engineering including DevSecOps: fundamentals and experience
- IT System and networks design, build and administration
- Project Management including Agile Project Management (SAFE Agile, etc.)
- Microservices, containerisation, server-less/FaaS and DevOps toolsets (CI/CD pipeline)
- Software Programming/Coding in variety of languages
- Related Technical fundamentals at that point in time and what the market is procuring
Behavioural Competencies:
- Excellent communication skills, both written and verbal
- Effective engagement management
- Able to deliver engagements on time and within budget
- Proven ability to make decisions and the right judgement calls
- Ability to provide leadership and guidance/coaching to junior member of the team
- Ability to inspire and enthuse others to commitment and involvement taking accountability for larger engagements
- Manages large engagement / multiple engagement deadlines holistically, identifying risks and escalating.
- Able to work under pressure
- Ownership of deliverables driving team quality and risk management.
Qualifications
Minimum qualifications:
Relevant Degree, Honours or post graduate diploma, professional qualifications e.g. B.Sc, BCom, or B.Ing/Eng or MSc
Desired qualifications:
Advanced certifications, diplomas, professional certifications, advanced degrees in Cyber or information security - examples include:
- CISM (Certified Information Security Manager)
- CISSP (Certified Information Systems Security Professional)
- An industry leading qualification such as CREST, OSCE, OSCW, Crest, Check
- CEH (Certified Ethical Hacker)
- OSCP (Offensive Security Certified Professional
- GCIH (GIAC Certified Incident Handler)
- Certified Information Systems Security Professional (CISSP) or suitable hands-on experience is required.
Experience:
5+ years of progressive experience with role(s) in a professional, consulting services (including Boutique Security Firm), public and/or private sector organizations is required. Working experience within one or more of the Cyber Risk Domains (Sub-Offering) or professional services environment. Demonstrate strong understanding and experience in delivery of Cyber engagements across key industries.
- Excellent understanding of an IP addressing and how it works (IPv4 and IPv6)
- Deep knowledge and experience with ability to perform:
- security reviews of architecture and application designs
- mobile, complex application, infrastructure, as well as social engineering assessments and penetration testing
- Exploit vulnerabilities to gain access, and expand access to remote systems
- Assist with building, hardening, and maintaining systems used for penetration testing
- Research cutting edge security topics and new attack vectors
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Facilitation of Manager level Assessment and Development centres (MADCs), Assessment, Report Writing and Feedback on candidates at various levels, both internally and externally.
Key Performance Areas
Strategic Impact
- Supports the Assessment Centre leadership in the delivery of services to clients in line with the defined strategic objectives:
- → Provides support to management in the implementation of change initiatives
- → Works with team to complete work by set deadlines advising manager of any issues prior to deadlines
- Develops relationships with peer group at client to understand their business
- Raises effective solutions to address issues in area of expertise that may enhance / renew service offerings to client
Client Impact: External / Internal
- Independently delivers quality work within area of expertise, within deadlines
- Provides client/s with sound professional advice and support on issues arising within area of expertise without reference to superior
- Applies solutions to technical issues that arise within area of expertise, with minimal input from management
- Proactively researches latest thought leadership within area of expertise and share with team as input to improved delivery to clients
- Communicates regularly with both line manager and client to meet deliverable expectations in specific area of expertise
Operational Effectiveness
- Proactively identifies technical problems that arise that may affect delivery and propose resolutions to address these
- Independently delivers on designated tasks within area of expertise
- Provides line manager with detailed reporting on status of deliverables on a regular basis
- Manages risk in area of engagement in alignment with Deloitte policies and processes
- Reviews own work prior to submission to ensure quality and provide guidance to junior team members on quality standards
Development/Growth of Team
- Shares expertise and knowledge with team members
- Actively works to address development areas identified
- Coaches / mentors junior team members of the team
- May act as counsellor to junior staff within the Service Line
Budgets / Profitability
- Effective use of time, equipment and resources
Qualifications
Minimum Qualifications
Desired Qualifications
- Postgraduate qualification in Psychology or Psychometry with HPCSA
Minimum Experience
- 5 years’ working experience within the relevant function
Desired Experience
- 2 years at Consultant level within the function
- Accreditation in assessment instruments would be beneficial (particularly CPP, OPQ, EQ and Hogan would be beneficial)
Additional Information
Differentiators for this Role
New Hire Assessments
- Supports business with the new hire assessment, interpretation of assessment information e.g. insight interviews and/or psychometrics and integrated report writing (inclusive of senior direct entries).
- Provides candidates and business with integrated feedback as required.
MADC Facilitation & Behavioural AssessmentVendor Management (Assessment Service Providers)AdhocTechnical competenciesBehavioural Capabilities
- Facilitates the MADC programme and plays the role of a behavioural assessor on the panel.
- Writes integrated, bespoke reports for each MADC candidate.
- Facilitates and provides integrated feedback to candidates and business at the end of the Assessment Centre.
- Responds to requests of additional psychometric feedback to candidates on psychometrics done during the assessment.
- Together with the Assessment team, maintains relationships with service provider’s key account people, holding regular meetings and keeping communication open
- Screens and on-boards new Service Providers should this be necessary
- Assisting Manager with Direct Entry senior hire interviews and integrated report writing
- Technical expert in specific functional area
- Demonstrated capability in interaction at all levels, briefing, analysis and project management skills
- Experience in drafting and delivering presentations
- Good report writing skills
- Sound financial knowledge and understanding
- Registered Psychologist or Psychometrist with the HPCSA
- Competency Based Assessment Experience
- Experience with a range of psychometric instruments
- Recruitment Experience
- Excellent communication skills, both written and verbal
- Good interpersonal and relationship building skills
- Mentorship and coaching ability with desire to develop self and others
- Strong client delivery focus
- Adaptable, managing change and ambiguity with ease
- Focus on quality and risk
- Problem solving ability
- Good business acumen
- Facilitation skills
- Interviewing skills
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Deliver standardised aspects of services to internal clients with regards to Cash flow; Banking; Receipting and Petty Cash
Key Performance Areas:
Strategic Impact
- Completes standard related tasks that impact delivery of the broader team in relation to overall strategy of the service area
Budgets and Profitability
- Effective use of time, equipment and resources
Differentiators for this specific role
Cash book processes
- Upload daily bank statements onto SAP
- Allocate bank receipts on a daily basis
- Address cashbook queries and notify the supervisor of any unresolved queries requiring further attention
- Allocate bank entries for responsible bank accounts
- Foreign trading and accepting of incoming foreign deposits
Bank reconciliations
- Reconcile the main bank accounts for the firm
- Collate and compile bank recon file for all bank accounts
- Follow up on reconciling differences
Daily cashman
- Prepare daily funding reports and determine funding requirements
- Submit payments for processing to accounts payable
- Transact with bank for necessary call transactions
Foreign trading and accepting of incoming foreign deposits
- Receive telegraphic notifications received from bank
- Send response to bank accepting the funds and providing reason for business being paid as per the BoP categories
Deal online to convert funds into acceptable currency
- Attend to queries from BU's and manager
- Check bank statement to ensure that funds are reflecting, otherwise follow up with bank
Debtors Management
- Assist the cash management supervisor with the follow up procedures on overdue debtor accounts where possible
Talent Management
- Ownership and accountability of self-development
Qualifications
Required Qualification
- Matric plus Certificate in relevant function
Preferred Qualification
- National Diploma or Degree in Finance
Required Experience
Preferred Experience
Additional Information
Key Competencies required / Talent Standards Capabilities:
Leadership Capabilities
- Living our Purpose - Builds own understanding of our purpose and values; explores opportunities for impact
- Influence - Actively focuses on developing effective communication and relationship-building skills
- Performance drive - Understands expectations and demonstrates personal accountability for keeping performance on track
- Strategic direction - Seeks to understand how their daily work contributes to the priorities of the team and Deloitte Global
- Talent development - Demonstrates strong commitment to personal learning and development; understands his/ her potential role as a brand ambassador
Professional Capabilities
- Knows the business and industry - Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices
- Manages to results - Takes responsibility for assigned areas and contributes to the successful realization of common goals
- Manages and executes projects - Prepares and manages work plans to ensure efficient and timely completion of work
- Solves problems - Identifies and solves problems objectively using analysis, experience and judgment
- Manages quality and risk - Understands and applies quality assurance and risk management procedures in all areas of work performed
- Manages change and ambiguity - Is adaptive and flexible in the face of change and ambiguity
Technical competencies
Technical
- Basic knowledge of the standardised routines of the role
- Basic knowledge of Outlook and programs relevant to the role
Behavioural
- Communicates effectively both in writing and verbally
- Good interpersonal skills
- Keen to learn
- Focuses on delivery
- Is adaptable
- Ability to solve standard routine problems
- Basic understanding of business
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The Advisory pursuit strategist provides strategic and operational leadership on Deloitte Africa’s largest and strategic advisory pursuits, reinforcing the global Common Sales Approach and Get-to-Green discipline that has proven essential to closing deals. Champion leadership in the implementation of strategy within the business through effective management and development of the team and building of strong relationships across serviced business areas.
Key Performance Area
Input
Strategic Impact
- Contributes to input on strategy for Service Area based on area of expertise
- Leads implementation of strategy plans agreed by leadership of own Service Area and client Service Area/s including:
- Development of content for identified change initiatives and drive implementation of these
- Setting of implementation plans with team/s including timelines, actions and measures for success
- Delegation to skilled subordinates to deliver
- Defined communication process to leadership and team members
- Timely and detailed reporting on status of implementation to leadership
- Provides significant support to leadership in communication and implementation of the Firm's strategic objectives
- Understands the EXCO mandate to Service Area and communicates this clearly to team/s
- Builds strong professional relationships across delegated service line/s to understand business needs in area of responsibility
- Establishes and maintains external business relationships within area of expertise to collaborate on, understand and share best practice
- Based on expertise and experience, advises and supports Service Line leadership in identification and implementation of innovative solutions to issues arising within area of expertise.
Budgets / Profitability
- Provides annual budget input for area of responsibility for approval and integration into Service Area budget
- Manages costs for designated area and ensures time and expenses are submitted weekly
Differentiators
Pursuit Strategy Management
- Research, develop and implement governance for Advisory Pursuits.
- Track Firms Revenue Pipeline activity on a monthly basis and report to Steerco.
- Lead APC Steerco meetings (preparing the agenda, information, conducting follow ups and providing feedback)
- Leverage Audit to Relationship transition programme and provide strategic guidance on the pursuit process.
- Develop strategies for the firms largest MDM business pursuits and retention opportunities, applying targeting and sales principles to uncover target client needs, identify win themes, create compelling messages, brainstorm solutions to challenges, and identify benefits for target clients.
- Transform strategic thinking into persuasive deliverables that differentiate Deloitte by using the global methodology to lead the teams in pursuit strategy process, such as proposals and oral presentations.
- Lead Win Labs and Solution Labs as opportunities arise. One- or two-day strategy brainstorming and planning session. Lead the engagement for Director/Partner on the account team. (EXCO/Industry leader member also attends) Implement firm’s sales methodology (Get-to-Green) and Lead training for the firm.
- Oversee the pursuit process, from orchestrating the development of deliverables to coordinating our teams’ pursuit activities.
- Lead preparation and coach teams for Client Engagement and Orals. Preparing the agenda, information, conducting follow ups and providing feedback back on proposals. Understanding and sourcing key decision makers. Using business chemistry to determine approach.
- Leverage C&I Programmes to support pursuits. Coming from the Win labs providing resource specifications, building relationship, connecting the dots and providing solutions to existing programs
- Lead Exco and Industry Leader involvement on pursuits. Engaging and preparing leadership for pursuits.
- Assist in writing persuasive executive summaries and crafting critical responses of deliverables for Directors/Partners. Draw from a variety of sources, including information from research profiles, your own interviews with client service team members, debriefs from client meetings, and an understanding of the business and Deloitte’s offerings.
- Contribute to developing Deloitte’s pursuit team, including collaborating with other pursuit team members, continuously refining and improving pursuit strategies, and acting as a project-by-project liaison between our team and the broader organization
- Reviewing proposal drafts by ensuring that everything that is signed off on pursuit strategy is realised in the proposal document.
- Ensuring that the Client adheres to pursuit process deadlines.
- Lead Pursuit debrief process to ensure Deloitte CX is consistently enhanced (from the revenue process: proposal won or lost, arrange debrief sessions with clients and also providing feedback to the team
- Leverage Account Based Marketing for large Pursuits.
Technical Competencies
Technical
- Expert in field with excellent industry and business knowledge
- Demonstrated leadership skills
- Ability to interpret, communicate and implement strategy
- Demonstrated execution of complex projects within timeframes and cost
- Experienced in development and delivery of professional presentations
- Excellent report writing skills
- Solid financial knowledge
Behavioural
- Exceptional communication skills, both written and verbal
- Strong interpersonal and relationship building skills
- Excellent mentorship and coaching ability with desire to develop self and others
- Strong client delivery focus
- Highly adaptable, managing change and ambiguity with ease
- Focus on quality and risk
- Excellent problem solving ability
- Exceptional business acumen
Leadership Capabilities:
Capability
Living our Purpose
- Acts as a role model and inspires others to embrace and live our purpose and values
Competitive Edge
- Applies deep knowledge of disruptive trends and competitor activity to drive continuous improvement
Influence
- Builds deep relationships across a diverse network and uses a flexible influencing style to gain buy-in and drive impact
Performance drive
- Creates opportunities to drive impact; anticipates client needs and delivers superior results by leveraging each person’s strengths to build high performing teams across businesses and borders
Strategic direction
- Translates broader strategy into a compelling team vision and goals; aligns the team and sets priorities to achieve objectives
Talent development
- Actively contributes to building the talent pipeline; creates a talent experience that attracts, develops and retains top talent and high performing teams
Inspirational leadership
- Establishes a strong leadership brand and inspires followership through passion, integrity, and appreciation of others
Qualifications
Minimum Qualifications
Desired Qualifications
- Bachelor's degree in communications, marketing, humanities, or related disciplines
Minimum Experience
- 10+ years’ experience within relevant function
Desired Experience
Method of Application
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