Jobs at DHL

Description

• Drive product quality as key value
• Delivery of KPI’s [Key Performance Indicators]
• Respond proactively to changing operational needs through innovatively exploring new processes, which promote the knowledge base
• Adhere to the sites SHEQ rules and best practices
• To comply with and communicate statutory and Company Policies and Procedures
• Drive First Choice - QA EMEA Objectives
• Provide support and guidance to line management regards to operation process training
• Ensure that all operational processes are implemented within their relevant environments
• Ensure all relevant site processes and procedures are adhered to
• Control documents for all processes implemented must be kept on file as quality records
• Ensure that product safety, quality and integrity is not compromised during operational processes
• Report any breaches of Health & Safety regulations and incidents / accidents
• Manage external audit processes and ensure site-wide alignment of people and processes prior to audit being conducted
• Adhoc internal audits are conducted to ensure that operational processes are being implemented, trained and adhered to by all stakeholders
• Internal and external audits and support documentation must be kept as quality records
• Work in collaboration with other DHL sites to maximise efficiencies and best practices
• Provide high quality customer service to clients by means of reports
• Take ownership to deal effectively with queries, requests and complaints
• Compile and submit relevant reports and statistics to Management on a daily, weekly and monthly basis
• Ensure that QA stock is quarantined and released according to regulation or SOP
• Oversee and coordinate weight verification processes of products and report deviations detected
• Management of staff
• Give support, share knowledge and skills to other team members
• Deliver team member performance reviews and development
• Team building and morale management
• Ensure that all product complaints are investigated and identified as to the nature of the problem and dealt with effectively
• Ensure that product complaints are handled in accordance with Standard Operating Procedures.
• To be able to co-ordinate and perform promptly any product recalls
• Ensure that all batches distributed are batch traceable in the event of a recall and that all invoices and all pick tickets carry batch numbers where necessary.
• Manage the recall process whether it is instructed by the Client, or whether it is a Mock Recall.
• Ensure prompt liaison with the relevant autorities for product ecalls
• Ensure that goods returned are handled in a procedurally correct manner at the warehousing facility, determining reasons for return and any further actions that need to be taken, which must then also be recorded.
• To authorise the return to saleable stock of any returned goods in accordance with local legislation.
• Ensure that disposal or destruction of goods is correctly performed under proper control and according to SOP's so as to not be a health hazard.
• Ensure that goods on arrival at the distribution facility are placed in quarantine, and retained in quarantine until formally released.
• Ensure Client involvement in any decision to quarantine or dispose of returned, rejected or falsified products
• Check all relevant documentation in order to formally release final product for distribution.
• Ensure that a CAPA programme is implemented and maintained
• Ensure that the processes needed for the Quality Management System are established, implemented, and maintained
• Ensuring awareness of customer and quality requirements throughout the organization
• Functioning as liaison with internal and external parties on matters relating to the Quality Management System
• Assist with other ad-hoc duties are required
• When carrying out duties, following standing operating procedures and safe working practices
• Perform administrative tasks in line with the SOP
• Management of team to achieve objectives and KPIs
• Grow and develop current and new employees through coaching & mentoring
• General supervision of department
• Ability to communicate effectively with team members
• Matric (Grade 12)
• Relevant tertiary qualification a must
• Person should have a sound knowledge and understanding of a PC and the inherent controls. Proficiency in Windows, Excel, Word and Power Point.
• Internal Auditing Training

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Job Purpose

• Day-to-day business application support and management for production systems – handling system issues, answering user queries and the testing of application changes or enhancements to ensure maximum system performance.

Key Responsibilities

• Business process analysis.
• Business process modelling using any standard tool like Visio.
• Business process optimization.
• Business process root cause analysis.
• Conducting workshops with business stakeholders to elicit new business requirements.
• End-to-end development of new or existing reports, including labels.
• Documenting business requirements in a concise and structured business format.
• Documenting test cases and execution of testing.
• Planning and executing regression testing.
• WMOS Configuration.
• Performing SIT during this phase of the project.
• Assisting business during UAT.
• WMS application support.

Qualifications, Experience & Skills

Education:

• Minimum NQF Level 6 – Diploma/Degree in relevant field.
• Relevant courses in WMOS, SQL and similar.

Experience:

• Minimum 3-5 years of experience within IT.
• Minimum 3 years WMS or WMS implementation experience.
• Supply Chain Management/Warehouse Management Systems.
• Business application support.
• Knowledge of BI, Report and Labels development.
• Knowledge of IBM Cognos, Zebra Designer, Report Builder or similar.

Skills:

• Excellent facilitation and presentation skills.
• Analytical, process minded and problem-solving skills, with high accuracy and attention to detail.
• Ability to work under pressure and work efficiently in a fast-paced environment.
• Must be flexible and adaptable to changing business environment.
• Ability to work independently and collaborate with other teams.
• Ability to learn and actively seek new skills and knowledge to keep up with the changing technology field.
• Ability to prioritize, perform multiple tasks concurrently and make timely and sound decisions.
• Strong analytical skills.
• Positive & enthusiastic collaborator.
• Basic understanding of computer networks.
• Trouble shooting of business problems and reported issues.
• Application configuration.
• Must be able to provide support to operations across the country.
• Process analysis, design and documentation.
• Business application support.

DPDHL Core Competencies & Skills

• Maintains effective relationships with customers.
• Develops and delivers high quality / innovative products, services or solutions.
• Focuses on customer needs and gains their commitment.
• Gains management / colleague support to meet customer needs.
• Ensures strategies / plans are aligned and reflect others’ views.
• Develops strategies / plans aligned to broader organizational strategy.
• Communicates strategy.
• Establishes clear, challenging and achievable objectives.
• Aligns resources and the organization within own area of responsibility to achieve objectives.
• Regularly reviews and communicates progress against objectives and adjusts as needed.
• Champions continuous improvement and innovation.
• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
• Provides employees, colleagues and business partners with candid and regular feedback.
• Provides employees with development opportunities.
• Supports employees with career opportunities.
• Inspires others to develop themselves.
• Conveys a clear sense of personal goals and values.
• Actively seeks feedback to improve performance.
• Develops new skills and modifies behaviours based on feedback.
• Takes personal responsibility for career and development.

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Job Purpose

• The role of Solution Manager exists to enable DHL Supply Chain business to design, implement, release and support IT Solutions (set of IT Products) to run efficient operations with maintainable and upgradeable IT Products. DHL Supply Chain selected best-in-class IT Products to satisfy customer and business needs and the Solution Manager has the duty to intelligently compose offered products into a solution that emphasize the peculiarity and strengths of each product, offering to the operations an IT Solution covering all the business needs. The Solution Manager also has the duty to ensure implemented solutions respect the OPS and IT standardization principles set by the company and must support projects to achieve standardization targets, when achievable.

Key Responsibilities

• Lead a team of Application Consultants.
• Implement and Support strategic Warehouse Management solutions in Africa.
• Prepare Concept of Systems documents.
• Support go-live and post go-live process optimizations.
• Manage change requests during implementation.
• Support UAT and User Training.
• Manage customer demand and deliverables - non project.
• Finance & Projects
• Prepare IT budget for implementation activities accurately and on time.
• Project delivery on time in budget.
• People Management
• Lead a team of Application Consultants.
• Manage engagement of CoE and other relevant parties.

Qualifications & Experience

• University Graduate.
• Project Management.
• SQL.
• Bachelor of Science advantageous.
• Knowledge of supply chain processes, including warehousing and distribution.
• FMCG, Mining and retail environment experience – advantageous.
• Proven track record in IT Project Management and budgeting.
• Managing Strategic Applications.
• Minimum of 5 years WMS experience, inclusive of implementation, master data, set-up configuration and integration.
• Manhattan/WMOS experience preferable.
• Proficient in handling queries and providing effective solutions.
• Competent in writing comprehensive reports to communicate findings and recommendations.
• Strong technical skills with a solid foundation in troubleshooting and problems-solving.
• Demonstrated management experience with strong understanding of continuous improvement.

DPDHL Core Competencies & Skills

• Maintains effective relationships with customers.
• Develops and delivers high quality / innovative products, services or solutions.
• Focuses on customer needs and gains their commitment.
• Gains management / colleague support to meet customer needs.
• Ensures strategies / plans are aligned and reflect others’ views.
• Develops strategies / plans aligned to broader organizational strategy.
• Communicates strategy.
• Establishes clear, challenging and achievable objectives.
• Aligns resources and the organization within own area of responsibility to achieve objectives.
• Regularly reviews and communicates progress against objectives and adjusts as needed.
• Champions continuous improvement and innovation.
• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
• Provides employees, colleagues and business partners with candid and regular feedback.
• Provides employees with development opportunities.
• Supports employees with career opportunities.
• Inspires others to develop themselves.
• Conveys a clear sense of personal goals and values.
• Actively seeks feedback to improve performance.
• Develops new skills and modifies behaviors based on feedback.
• Takes personal responsibility for career and development.

Languages

• English - verbal and written.