Quality Lead at DHL

Description

• Drive product quality as key value
• Delivery of KPI’s [Key Performance Indicators]
• Respond proactively to changing operational needs through innovatively exploring new processes, which promote the knowledge base
• Adhere to the sites SHEQ rules and best practices
• To comply with and communicate statutory and Company Policies and Procedures
• Drive First Choice - QA EMEA Objectives
• Provide support and guidance to line management regards to operation process training
• Ensure that all operational processes are implemented within their relevant environments
• Ensure all relevant site processes and procedures are adhered to
• Control documents for all processes implemented must be kept on file as quality records
• Ensure that product safety, quality and integrity is not compromised during operational processes
• Report any breaches of Health & Safety regulations and incidents / accidents
• Manage external audit processes and ensure site-wide alignment of people and processes prior to audit being conducted
• Adhoc internal audits are conducted to ensure that operational processes are being implemented, trained and adhered to by all stakeholders
• Internal and external audits and support documentation must be kept as quality records
• Work in collaboration with other DHL sites to maximise efficiencies and best practices
• Provide high quality customer service to clients by means of reports
• Take ownership to deal effectively with queries, requests and complaints
• Compile and submit relevant reports and statistics to Management on a daily, weekly and monthly basis
• Ensure that QA stock is quarantined and released according to regulation or SOP
• Oversee and coordinate weight verification processes of products and report deviations detected
• Management of staff
• Give support, share knowledge and skills to other team members
• Deliver team member performance reviews and development
• Team building and morale management
• Ensure that all product complaints are investigated and identified as to the nature of the problem and dealt with effectively
• Ensure that product complaints are handled in accordance with Standard Operating Procedures.
• To be able to co-ordinate and perform promptly any product recalls
• Ensure that all batches distributed are batch traceable in the event of a recall and that all invoices and all pick tickets carry batch numbers where necessary.
• Manage the recall process whether it is instructed by the Client, or whether it is a Mock Recall.
• Ensure prompt liaison with the relevant autorities for product ecalls
• Ensure that goods returned are handled in a procedurally correct manner at the warehousing facility, determining reasons for return and any further actions that need to be taken, which must then also be recorded.
• To authorise the return to saleable stock of any returned goods in accordance with local legislation.
• Ensure that disposal or destruction of goods is correctly performed under proper control and according to SOP's so as to not be a health hazard.
• Ensure that goods on arrival at the distribution facility are placed in quarantine, and retained in quarantine until formally released.
• Ensure Client involvement in any decision to quarantine or dispose of returned, rejected or falsified products
• Check all relevant documentation in order to formally release final product for distribution.
• Ensure that a CAPA programme is implemented and maintained
• Ensure that the processes needed for the Quality Management System are established, implemented, and maintained
• Ensuring awareness of customer and quality requirements throughout the organization
• Functioning as liaison with internal and external parties on matters relating to the Quality Management System
• Assist with other ad-hoc duties are required
• When carrying out duties, following standing operating procedures and safe working practices
• Perform administrative tasks in line with the SOP
• Management of team to achieve objectives and KPIs
• Grow and develop current and new employees through coaching & mentoring
• General supervision of department
• Ability to communicate effectively with team members
• Matric (Grade 12)
• Relevant tertiary qualification a must
• Person should have a sound knowledge and understanding of a PC and the inherent controls. Proficiency in Windows, Excel, Word and Power Point.
• Internal Auditing Training