Job Opportunities at Lulalend

Responsibilities:

• Evaluating Existing Client Data: Evaluating clients’ credit and collections data order to apply departmental rules to restructure requests
• Project Management: Lead the day-to-day execution of the restructure project plans, tracking milestones and ensuring all legal and internal deadlines are met.
• Platform and internal tool Proficiency: Develop a deep understanding of our lending platform and related internal payment tools to ensure effective execution of validated restructure decisions
• Client communication: Communicate with clients in a clear, formal manner using Lula standards to drive clear execution of restructure requests
• Documentation & Compliance: Ensure all restructure documentation is accurate and compliant with departmental standard, with basic notes about the actions taken on client profiles
• Collaboration and continuous improvement: Work closely with the credit, collections, sales, finance and restructure teams to maintain and enhance high-quality decision-making processes, with a focus on improving overall portfolio performance
• Multitasking: Exhibit the ability to handle various ad-hoc tasks on a daily basis while maintaining a high level of accuracy
• Credit Lifecycle Expertise: Demonstrate a solid understanding of the credit lifecycle, including collection and restructure processes

The Experience & Skills We’re Looking For

• Matric certificate or equivalent
• Degree/Diploma in Administration, Operations or Finance preferable
• 2-3 years Experience working in an Operations environment (preferably for a financial institution) would be advantageous
• Familiar with working on CRM tools (such as Zendesk) would be advantageous
• Experience in being able to handle multiple tasks concurrently
• Passionate about delivering customer experience above and beyond customer expectations

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KEY RESPONSIBILITIES:

Data Engineering Leadership

• Lead and mentor a high performing Data Engineering team, fostering a culture of delivery and continuous improvement.
• Direct line management of Data Engineers, Analytics Engineers & Machine Learning Engineers.
• Drive quality throughout the systems development lifecycle, ensuring that data engineering principles and best practices are being adhered to resulting in scalable solutions that meet security, performance and programming standards.
• Contribute as a key member of the Technology Management team collaborating with all members to ensure that we deliver a world class experience to our customers.

Strategic Planning and Delivery

• Articulation and delivery of a data strategy which considers the factors of people, process and technology aligned to our technology and business strategies.
• Translate business requirements into technical roadmaps, ensuring that our data infrastructure (Snowflake) is leveraged to support key initiatives such as AI-driven growth and internal platform modernization..
• Research and implement new software technologies that benefit our customers and give us a competitive edge.
• Partner with business stakeholders to understand their data needs.
• Collaborate with Product and Engineering to deliver against all agreed roadmaps.
• Oversee the design, development, and maintenance of scalable data pipelines and infrastructure to support the organization's data needs.
• Report on team activities, and ensure accurate planning and time estimation of data engineering work
• Manage budgets and capacity to support delivery.
• Manage key third party suppliers ensuring they are performing and delivering to SLO’s and SLA’s.

Compliance and Regulatory Oversight

• Stay abreast of relevant data privacy laws, regulations, and industry standards, ensuring the organization's data practices remain compliant.
• Develop and maintain policies and procedures for data handling, access controls, and data retention in accordance with regulatory requirements.
• Work closely with legal and compliance teams to address any data privacy or security issues and drive continuous improvement in compliance practices.

Data Governance

• Establish and maintain a framework for data governance, including data quality standards, metadata management, and data classification.
• Define roles and responsibilities for data stewardship and ensure accountability for data management practices throughout the organization.
• Implement tools and processes to monitor and enforce compliance with data governance policies and standards.

THE EXPERIENCE WE’RE LOOKING FOR:

• Degree in a quantitative field (Mathematics, Computer Science, Engineering, Statistics or equivalent). Masters an added bonus
• 8 - 10 Years + data engineering experience, deep understanding of data management principles, data architecture and ELT processes with hands-on experience in building and managing data pipelines utilising continuous integration
• 3-5 Years experience in a leadership role overseeing data engineering, compliance, and governance functions within a technology-driven organization (advantageous)
• In depth experience of building and supporting high performing/scaling cloud based data platforms
• Proven track record of leading successful migrations of key components within the data stack, ensuring minimal disruption and optimal performance.
• Experience in deploying operational embedded data products for business process efficiencies through data activation and ML Ops
• Demonstrated experience collaborating with embedded analysts through data mesh or lakehouse architecture, ensuring analyst empowerment while maintaining standards
• Demonstrable experience working with Azure, Snowflake and DBT (highly advantageous)
• Strong knowledge of data privacy regulations such as POPIA, GDPR, etc., and experience implementing compliance programs to ensure adherence to these regulations.
• Demonstrated expertise in developing and implementing data governance frameworks, including data quality management, metadata management, and data classification.
• Experience working closely with a product team and within an agile environment
• Experience defining and executing on a data strategy (advantageous)
• Financial services and banking experience (advantageous)

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RESPONSIBILITIES

• Design new and own the end-to-end analytics layer and establish data governance standards (data tests, data quality and semantic layers).
• Define and enforce high modeling standards and best practices for dbt and source control workflows.
• Convert complex, ambiguous business challenges into clear, actionable metrics and models.
• Partner with business stakeholders to align data delivery with strategic objectives and present technical work clearly.
• Coach and guide intermediate engineers, actively shaping the team's technical roadmap.

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• 5+ years in Analytics/Data Engineering.
• Expertise in dbt and advanced SQL.
• Expert experience with one modern cloud warehouse (e.g., Snowflake, Google BigQuery, or Amazon Redshift).
• Experience with an orchestrator (e.g., Apache Airflow, Dagster, or Prefect) for managing dependencies outside of dbt.
• Expert in BI tool administration and semantic layer design (e.g., LookML).
• Demonstrated experience designing and implementing data contracts and semantic layers.
• A track record of high-impact, business-aligned data solutions.
• Proven ability to lead projects, manage stakeholder expectations, and mentor team members.
• Experience with system design - keeping performance and efficiency in mind, whilst aware of trade-offs.
• Prior experience or a strong interest in the FinTech space.

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KEY RESPONSIBILITIES

Developer Environment Management:

• Plan, Architect, deploy, and maintain infrastructure, ensuring high availability, scalability, and security.
• Implement resource management and optimization strategies to control costs and maximize efficiency.
• Work with our Infrastructure and Site Reliability team to ensure effective monitoring is in place and proactive resolution of issues.

CI/CD Pipeline Management:

• Design and implement efficient continuous integration and continuous deployment (CI/CD) pipelines for software projects.
• Collaborate with development teams to ensure seamless code integration, automated testing, and smooth deployment processes.
• Improve and optimize existing CI/CD workflows to enhance software delivery speed and reliability.
• Ensure repository maintenance, including review process and pipeline triggers.

Infrastructure Automation:

• Drive the automation of infrastructure provisioning, configuration, and management processes using Infrastructure as Code (IaC) techniques.
• Promote the adoption of configuration management tools to ensure consistency across environments.

Security and Compliance:

• Work closely with all teams to implement best practices for securing Azure resources and maintaining compliance with industry standards and regulations.
• Conduct regular security assessments and perform risk mitigation measures as necessary.

Collaboration and Communication:

• Collaborate with cross-functional teams, including Engineers, QA, Infrastructure and operations, to streamline workflows and foster a DevSecOps culture.
• Communicate effectively with stakeholders to provide updates on project status, challenges, and improvements.

Subject Matter Expert:

• Be the technical point of escalation for the DevOps team and business as a whole for our Azure environment.
• Work closely with the DevOps Team Lead to develop training plans and materials for the team.
• Provide technical mentoring to junior team members.

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• Matric certificate or equivalent
• 5+ years of experience in Azure cloud architecture, implementation, and management
• Demonstrated expertise in building and managing CI/CD pipelines with Azure DevOps and GitHub actions.
• Good understanding of implementing security and code quality tools such as SonarQube
• Strong knowledge of Infrastructure as Code (IaC) concepts and hands-on experience with tools like Terraform
• Working knowledge of cloud application configurations.
• Proficient in scripting and automation using languages
• Experience with containerization technologies like Docker and orchestration platforms like Kubernetes
• Familiarity with Agile and DevOps methodologies
• Azure certifications, such as Microsoft Certified: Azure Administrator Associate or Microsoft Certified: Azure DevOps Engineer Expert, are a plus

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Responsibilities will include:

• Extend and maintain existing and new software systems on the Lula platform (and/or Lula white labeled/partner platforms)
• Project scheduling, planning reporting and analysis tasks
• Planning, estimating, and continuously improving code quality, system design and processes
• Work with the business to understand and implement complex requirements
• Technical advice and system architecture
• Driving Engineering Excellence within Lula
• Collaboration between product delivery teams
• Mentorship of more junior team members
• Technology research and keeping a constant eye on changing industry ideas and practices, and monitoring emerging technologies
• Participation in technical architecture/problem resolution sessions
• Work in an agile environment, assisting in the move towards Continuous Deployment

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• A relevant tertiary level qualification (BSc in Computer Science, BTech, BEng), or equivalent
• Honours and/or Master’s degree an added advantage
• 6+ years experience in object oriented development (Preferably C# or Java)
• Solid experience in test-driven development

Exposure to any of the following

• architectural design principles
• secure coding practices
• front-end scripting technologies (Javascript, Jquery, React)
• API design, with a OpenAPI preference
• micro-services and/or service oriented architecture
• cloud based environments (Preferably Azure)
• CI/CD pipelines (eg. Github Actions)
• database design
• Agile development
• source control (e.g. GitHub) and branching strategies
• Containerisation technologies (eg. Docker)

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Responsibilities will include:

• Extend and maintain existing and new software systems on the Lula platform (and/or Lula white labeled/partner platforms)
• Project scheduling, planning reporting and analysis tasks
• Planning, estimating, and continuously improving code quality, system design and processes
• Work with the business to understand and implement complex requirements
• Technical advice and system architecture
• Driving Engineering Excellence within Lula
• Collaboration between product delivery teams
• Mentorship of more junior team members
• Technology research and keeping a constant eye on changing industry ideas and practices, and monitoring emerging technologies
• Participation in technical architecture/problem resolution sessions
• Work in an agile environment, assisting in the move towards Continuous Deployment

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• A relevant tertiary level qualification (BSc in Computer Science, BTech, BEng), or equivalent
• Honours and/or Master’s degree an added advantage
• 6+ years experience in object oriented development (Preferably C# or Java)
• Solid experience in test-driven development

Exposure to any of the following:

• architectural design principles
• secure coding practices
• front-end scripting technologies (Javascript, Jquery, React)
• Mobile development utilising React-Native
• API design, with a openAPI preference
• micro-services and/or service oriented architecture
• cloud based environments (Preferably Azure)
• database design
• Agile development
• source control (e.g Git)

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KEY RESPONSIBILITIES:

Growth & Funnel Strategy

• Plan and execute full-funnel initiatives that drive demand, acquisition, and conversion.
• Identify and resolve potential bottlenecks within the customer conversion funnel.
• Partner with Sales and Product to understand signals that indicate quality leads and opportunities to remove barriers and attract high-quality leads.

Website & Conversion Rate Optimisation (CRO)

• Own website performance as a conversion engine.
• Analyse user behaviour (heatmaps, funnels, scroll depth, drop-off) to identify friction points.
• Scope and run A/B tests for landing pages, forms, and copy variants.
• Brief UX and content teams on improvements that will reduce friction.
• Maintain a CRO experimentation backlog and report learnings.

Paid Digital Agency Oversight

• Work with the media agency to set and deliver against growth targets and budgets, optimise audience segmentation and messaging, review creative variants and performance insights and, ensure strong attribution clarity and ROI.
• Drive accountability in accordance with cost efficiency and funnel quality.

Brand-Aligned Campaign Delivery

• Ensure growth campaigns are consistent with brand tone and visual identity.
• Work with internal creative and content teams to ensure clarity and relevance of assets.
• Support product launches with tailored landing pages and acquisition flows.

Experimentation & Analytics

• Test new channels, partnerships, targeting approaches, and content formats.
• Set hypotheses and success criteria before campaign launch.
• Track and interpret performance using analytics dashboards (GA4, Looker/Data Studio).
• Share insights, trends, and recommendations through monthly or post-campaign reports.

Cross-Functional Collaboration

• Partner closely with Product on feature positioning, Sales on the quality of leads , CRM on nurture journey alignment and Data & Insights on segmentation, audience targeting and insights.

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• 4–7 years in growth marketing, digital marketing, or performance roles.
• Demonstrated experience improving website conversions.
• Experience managing paid channels via agencies.
• Exposure to brand messaging and campaign delivery.
• B2B SaaS, fintech, or complex product experience beneficial.

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KEY RESPONSIBILITIES:

Internal Team Leadership & Strategy

• Supervise and mentor the Technical Support Manager and Helpdesk Manager, setting clear goals and conducting regular performance reviews.
• Partner with the CIO to develop and implement strategies for improving technical support processes and service delivery.
• Conduct regular training sessions to keep team leaders up-to-date with product knowledge, leadership practices, and technical skills.
• Ensure teams are properly equipped with the tools and information necessary to provide prompt and effective responses to inquiries.

Service Management (ITSM) Oversight

• Oversee the full lifecycle of incident, problem, and change management to minimize business disruption.
• Act as the ultimate escalation point for complex cases and major incidents, leading resolution efforts and root cause analysis.
• Review and communicate change requests to minimize risks, ensuring proper testing and rollback plans are in place.
• Identify opportunities for process optimization and efficiency within the support teams and service request fulfillment processes.

Vendor and Partner Management

• Build and foster strong relationships with critical vendors and partners to ensure alignment with Lula's goals.
• Monitor vendor and partner adherence to Service Level Agreements (SLAs) and validate compliance with contractual obligations.
• Address vendor and partner service delivery failures and work to implement corrective actions and strategies for improvement.

Infrastructure, Security & Compliance

• Oversee technical support to ensure Lula maintains an up-to-date, secure, and reliable office network.
• Facilitate role assignments and access to systems to ensure regulatory compliance and best practices are met.
• Oversee the IT asset management (ITAM) tool, ensuring records are accurate in collaboration with the Finance department.
• Maintain a risk register for all internal and vendor and partner related activities, updating it regularly to mitigate potential disruptions.

Reporting & Financial Oversight

• Prepare detailed reports on team metrics, vendor performance, and SLA compliance for the CIO and senior management.
• Monitor service costs and review vendor invoices based on performance to ensure they align with the agreed budget.
• Use data analytics to predict potential risks and identify cost-saving opportunities without compromising quality.

THE EXPERIENCE WE’RE LOOKING FOR:

• Diploma or Degree in IT or equivalent experience.
• 8+ years of experience in technical support or service delivery, with 3-5+ years in a leadership or vendor management role.
• FinTech, Financial Services or experience in a regulated environment
• ITIL certifications are highly advantageous.

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Responsibilities will include:

Infrastructure Security

• Partner with our DevSecOps team to design, implement and manage security controls and policies for our Microsoft Azure Infrastructure
• Partner with our Engineering teams to ensure that code deployed on Lula’s infrastructure is done securely
• Conduct regular security assessments and audits of Azure and internal infrastructure and platforms, including vulnerability scanning and penetration testing

Identity Security

• Manage and regularly audit our privileged accounts to ensure access remains relevant and required
• Design, implement and manage policies and controls to secure Lula’s accounts and access to our resources using Microsoft Entra ID toolsets
• Provide security awareness training to the business to improve our security posture
• Perform security incident/phishing simulations to ensure our processes and training are robust and effective

On-Premise Security

• Monitor and manage Lula’s access control and camera systems
• Provide guidance and support to internal departments on handling of confidential information
• Partner with our Technical Support team to ensure Lula’s network and endpoints are configured securely and monitored for threats

Regulatory Compliance and Governance

• Be a critical part of Lula’s PCI DSS annual re-certification process
• Develop and maintain security documentation including policies, procedures and technical standards that adhere to compliance requirements
• Collaborate with external auditors and partners to ensure compliance with various regulatory requirements and industry standards

Security Incident Management

• Be the key point of contact for security incident and alert investigations
• Develop remediation plans, conduct Root Cause Analysis’ and provide corrective and preventative measures during Post Incident Reviews
• Participate in on-call rotation to provide 24/7 support for Security Incidents

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• Tertiary qualification in Computer Science, Information Security, or equivalent experience
• 5+ years of experience in a SecOps field, preferably using Microsoft technologies, with a focus on Azure
• Expert knowledge of Cloud focussed security features, including Azure Defender for Cloud, Azure Sentinel, Entra ID, Front Door, Privileged Identity Management, Intune and Defender for Endpoint
• Experience with security assessments and audits, including vulnerability scanning, penetration testing and incident simulations
• Hands-on Kali experience would be beneficial
• Exposure to configuring SAST tools, like SonarCloud
• Familiarity with industry standards and regulatory requirements, such as POPIA, PCI DSS and ISO 27001
• Familiarity with security related network technologies such as firewalls & VPNs
• Azure or Cyber Security certifications, such as Azure Security Engineer Associate, Azure Solutions Architect Expert or CISSP are a plus
• Knowledge of securing coding practices, like OWASP
• Knowledge of secure API implementation technologies, OAuth and OIDC