Top Jobs at Sun International

Job Description

• The Senior Product Manager – iGaming Systems is responsible for the strategic evolution and delivery of core user-facing flows within the iGaming platform, including registration, banking (deposits, withdrawals, payment integrations), and the client lobby experience.
• This role plays a critical part in driving user acquisition, monetisation, and retention through seamless, secure, and engaging product experiences. It requires a blend of customer empathy, data-driven decision-making, regulatory awareness, and cross-functional leadership. (Hybrid role based in Johannesburg/Cape-Town or Durban)
• Define and evolve the product vision and roadmap for registration, banking, and lobby experiences, ensuring alignment with business goals and user needs.
• Prioritise features and enhancements based on impact, effort, and strategic alignment, balancing short-term delivery with long-term innovation.
• Collaborate with UX/UI, engineering, QA, marketing, and third-party providers to deliver intuitive, accessible, and compliant user flows.
• Conduct user research, testing, and analytics to improve conversion, engagement, and retention.
• Ensure compliance with KYC, AML, GDPR, and other regulatory requirements, working closely with legal and compliance teams.
• Track key product metrics and report insights to leadership to drive informed decisions and continuous improvement.

Core behavioural and Technical / proficiency competencies:

• Product Management & Delivery
• User Experience & Research
• Data & Analytics
• Regulatory & Compliance Knowledge
• Payments & Registration Systems
• Strategic Thinking
• Managing Customer & Stakeholder relationships
• Applying expertise and technology
• Collaborating & Communicating
• Agile & Adaptable
• People Development
• Innovation
• Decision-making
• Customer-centric Thinking
• Execution Excellence

Job Requirements

• Bachelor’s in Business, Computer science, Product Design or related field required
• 10+ years of product management experience, ideally in iGaming, fintech, or e-commerce
• Proven success in managing user-facing products with complex workflows
• Strong understanding of mobile and web platforms, UX principles, and agile methodologies
• Experience working with regulated products and compliance teams Exposure to machine learning pipelines and predictive analytics
• Experience with payment systems, identity verification, or onboarding flows
• Familiarity with iGaming platforms and player lifecycle management

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Job Purpose

• The Employee Relations Manager is responsible for developing and executing ER initiatives that enables an environment of high engagement and fostering of good working relationships between management, the union, and employees. 

Key Performance Areas

• Partners with GM, Unit HR Manager and the Group ER to build strategies that will ensure a sound ER environment within the business unit
• Recognize and provide insights on ER barriers, risks and opportunities that may impact the business
• Be the Subject Matter Expert at a unit level with regards Labour Law legislative requirements (including Labour Relations Act / Basic Conditions of Employment)
• Participate in management / union meetings and assist with taking minutes and keeping records and action plans of regular interaction between management and shop stewards within the business unit
• Represent the company in all communication and meetings with union officials and shop stewards at a business unit level
• Facilitate and keep records and action plans of regular interaction between management and shop stewards within the business unit
• Oversee the capturing of case and ER related data in the HR Information system for record and reporting purposes, ensuring the system is always up-to-date and accurate.
• Oversee the analysis and reporting on ER processes such disciplinary hearings; outcomes; progress on ER cases; investigations around conditions of employment.
• Represent the company in all communication and meetings with union officials and shop stewards at a business unit level
• Liaise and correspond with CCMA on logistical plans around cases
• Collaborate with L&D to facilitate communication, training and awareness campaigns on ER processes, and other ER related training needs
• Manage positive Employee relations within the team
• Drives a performance management culture within the team
• Provides direction and support to employees with regard to processes, leading practice, projects and initiatives to be implemented
• Financial Management of the budget for ER operations including: Budgets, Cost management, Capex, PIP and forecasting, financial reporting for the function and financial reporting on the ROI of projects initiatives 

Job Requirements

Education

• Minimum of 3-year Degree (Social Sciences / Law) 

Experience

• Minimum of 7 year's experience as Labour Relations Specialist and managing union relationships
• Minimum 3 years as the ER Manager
• A track record of delivery of employee relations initiatives within a complex environment
• Experience in representing the company at the CCMA
• Good understanding of Labour Law
• Working hours in line with operational requirements
• Local travel and handling of highly confidential information 

Skills and Knowledge

• Proficiency in BCEA, LRA and related labour legislation
• CCMA process
• Case investigation and management
• Business acumen
• Business Environment
• Take initiative/ be assertive
• Negotiation skills
• Emotional Intelligence 

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Job Purpose

• The Night Manager is accountable for relieving the dayshift hotel management and supervising all operational activities across the hotel through the night (including front office reception; guest relations duties) as well as the auditing, posting and balancing of daily financial transactions related to customer accounts, ensuring that internal (SOP’s) and external (tourism grading) standards and procedures are continuously achieved, client disputes / queries are resolved and that the customer experience provided by the hotel is professionally executed in line with Sun International standards and legislative requirements.

Key Performance Areas

Night Duty Management

• Manage and monitor hotel activities on the nightshift, to ensure the smooth running of the hotel and consistent standards of excellence and safety.
• Conduct briefing for all staff during Night Shift.
• Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
• Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
• Act as manager on duty for the hotel in the absence of the hotel management, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• Facilitate and be available to ensure the overall smooth running of hotel, promotions, etc. including transport, promotion set-ups, troubleshooting in various areas.
• Be available on the floor and interact with customers to build relationships, understand expectations and provide a hospitable experience for customers 
• Oversees staff appearance and front of house appearance/ functioning of equipment and systems
• Maintain operational standards across the property (e.g. housekeeping, maintenance, etc)
• Ensure the collateral in public areas is professionally presented
• Complete shift reports

Night Audit

• Reconcile revenue against applicable segment rate.
• Reconcile cash against revenue generated (per shift).
• Audit, post and balance daily cashiers' work for outlets including, but not limited to, outlets in Rooms and Food and Beverage
• Monitor customer accounts, ensuring all supporting documentation is attached and reconciled, in line with SOP.
• Reconcile credit card system to daily transaction lists
• Generate activity reports for the day, highlighting any areas of concern

Front Office Operations

• Monitor and verify room status information, ensuring this is accurate and communicated to relevant stakeholders ** Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
• Oversee and supervise guest arrivals and departures with the front office team
• Participate in checking-in and checking out guests as required and review the rooms system to ensure data hygiene and complete customer information
• Maintain master key control for the shift
• Supervises the management of debtors, group and individual guest invoicing and cash operations.
• Conduct cash-up procedures, verifying all bank deposits at the end of the shift
• Develop and update a comprehensive filing system with back-up documentation of, vouchering, schedules, forecasts, reports and tracking logs
• Co-ordinate internal audit procedures, ensuring that procedures (including the pricing policy) are duly applied.

People Supervision

• Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures  
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a talent pipeline within the outlet
• Supervise employee relations within the department
• Staff communication and motivation
• Performance contracting, reviews and development
• Assist in providing resources and removing obstacles  to performance 
• On boarding of new staff members  

Financial Control

• Authorise spend in line with budget
• Report on any variances for the department

Delivered Customer Experience  

• Ensures that guests are treated with courtesy and respect at all times
• Interact with guests and provide professional service standards and solutions
• Handle any escalated complaints, disputes and suggestions as required
• Engage with customers and provide a customer experience within the hotel / on the floor that will support brand loyalty ensuring SI as the brand of choice
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Conduct staff training on product knowledge / promotions (including promotion information, functions, facilities, opening times of restaurants; activities;
• Compile plans and flag VIP guests to ensure their experience during their stay is exceptional; including the smooth movement of VIP’s to and from activities or restaurants; providing different options and activities, including external offerings, personalising their experience
• Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective
• Shift handover ensures that staff have sufficient insights and information with regards VIP customers visiting the property
• Follow up on Customer feedback whilst the customer is still on site to ensure that any negative customer experiences are turned around to a positive experience 

Job Requirements

Education

• 3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level 

Experience

• Minimum of 3 years’ experience as an receptionist in a front office environment
• Previous experience in a supervisory or duty management role in a similarly graded star hotel is an advantage 

Skills and Knowledge

• Ability to work shifts that meet operational requirements (including public holidays, night work and weekends)
• Physically able to stand for extended periods of time
• Corporate & industry knowledge
• Product knowledge & standards – rooms, facilities, promotions, etc.
• Proficient English written and verbal communication skills
• Accommodation pricing structures
• Proficiency in MS Office Suite, Opera 
• Business Acumen
• Basic Financial Acumen
• Night audit procedures 

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Job Purpose

• To provide administrative and general support to the department to ensure the seamless implementation and consistent delivery of services provided by the department to all clients and stakeholders.

Key Performance Arears 

• Verify information on Block request forms, check availability and create block in the system
• Setting up of allotments as per enquiry form re dates, rates etc. including required background information
• Check and amend blocks when required and pulling of confirmation letters
• Requests for Rates to be opened if closed
• Facilitate block changes - including overbooking process
• Complete the daily SREV123 and Deposit Reports pulled and distribute to relevant stakeholders and Ops team
• Block Changes - including overbooking process
• Calculate, monitor and follow-up on cancellation fees and late reduction of rooms.
• Assist with inputting of names for groups
• Supply PM account numbers to the Op's team 
• Provide administrative support in the Reservations office (including responding to e-mails, mail and telephone)
• Allocate and reconcile supplier invoices correctly and resolve all queries
• Monitor staff leave as per department norms and company policy.
• Capture staff rostering into the system and distribution and communication of rostering schedules
• Order stationery, paper and other consumables (as per company procedures), ensuring availability on demand.
• Develop a filing system (including records and reports) that enables others in the department to be able to access required documents
• Store confidential documents for safe keeping
• Troubleshoot and resolve first line queries and issues with guests and other stakeholders.
• Coordinate the flow of paper and electronic documents to the appropriate parties
• Complete reports / minutes/ presentations / departmental documents and distribute to relevant parties
• Follow through on outstanding issues and action lists from minutes
• Liaise with travel service providers to co-ordinate travel, car and accommodation arrangements
• Send out meeting invitations in advance (within reasonable time period to accommodate delegates).
• Complete and distribute agenda and minutes timeously
• Book meeting venues according to meeting requirements – number of people, equipment, times, access to floor, accessibility, refreshments, and time frames.

Job Requirements

Education

• Grade 12
• Secretarial Diploma is an advantage

Experience

• A minimum of 2 years administrative / secretarial functions

Skills and Knowledge

• Planning and co-ordination
• Handling information / following instructions
• Clerical Administrative functions
• Problem-Solving
• Checking / attention to detail
• Writing formal correspondence
• Take initiative
• Customer service orientation
• Relationship building
• Conformance to Internal Standards
• Sun International Structure and Channels
• Reservations Procedures
• Communication skills – written and verbal
• Computer Literacy (MS Office / Kronos / ORS)
• IFS (Purchase requisitions)
• Professionalism and Image

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Job Description

Job purpose

• Responsible for performing multiple first line repairs and maintenance tasks throughout the day, which could include, but is not limited to: carpentry work; electrical; plumbing; painting; HVAC; flooring; and general facility repairs.

Job Scope and Responsibilities

General, Equipment, Infrastructure and System Maintenance

• Check in with services office for scheduled jobs after the completion of each job and at the end of each workday.
• Responsible for time management of jobs scheduled each day.
• Prepare necessary tools and PPE for the day ahead.
• Respond to requests relating to various equipment and systems installations, repairs and upgrades in line with scheduled repairs and preventative maintenance plans.
• Conduct investigations and diagnose system or equipment faults.
• Troubleshoot and complete routine and light repairs in line with identified faults.
• Inspect and audit supplies, machinery and systems and address any risk areas
• Assist tradespeople with electrical, plumbing or HVAC repairs
• Complete minor electrical repairs and maintenance: light bulbs, wiring, circuit breakers, fuses
• Perform general carpentry construction and installation repairs: woodwork, sanding, painting, build cabinets, etc.
• Perform general plumbing activities: Toilets, faucets, fix leaks, etc.
• Conduct facility and infrastructure repairs: doors, doorknobs, locks, broken tiles, polish floors, staining, pressure washing, roofing and windows
• Conduct check-ups on systems and perform any preventative maintenance, escalating the need for any major repairs
• Adjust system settings and conduct performance tests using specialized tools.
• Keep management up to date and feedback on status and challenges with regards repairs and installations.
• Store and secure parts and tools needed in line with regulations and SOPs

Maintenance Compliance

• Inspect and test different systems to ensure compliance with safety regulations
• Store maintenance assets; technical stock and parts in line with regulations
• Maintain Personal Protective Equipment in line with specifications and regulations
• Keep up to date with latest safety, health and environmental regulations and update skills in line with updated equipment and systems; as well as regulations around HVAC requirements
• Keep up to date with policies and procedures for installing, maintaining and repairing HVAC equipment or machinery; as well as revised testing or installation procedures, and align practices.

Job Requirements

Education

• Grade 12 or equivalent National Technical Certificate

Experience

• Minimum of 1 year experience in a general maintenance repairs.

Core Behavioral Competencies

• Initiative
• Attention to detail and quality
• Building Positive Working Relationships
• Customer Centricity & Stakeholder focus
• Drive for Results

Technical / proficiency competencies

• Working experience of SHE legislation and standards
• Use and storage of tools and maintenance equipment

First-line troubleshooting in areas of:

• Carpentry work;
• Electrical;
• Plumbing;
• Painting;
• HVAC;
• Flooring;
• General facility repairs.

Certifications/Accreditation/Registration/Licenses

• None

Work Conditions and Special Requirements

• Ability to work shifts that meet operational requirements
• Physical ability to lift and control relevant machinery, and equipment and mobility to move around as per job requirements
• Manual dexterity, overall coordination and good balance are required.
• Ability to stand, walk, and move rapidly for an eight (8) hour work shift. Ability to bend, stoop, twist and turn, climb stairs and on trucks. Ability to perform repetitious arm and wrist movements.

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Job Description

Main Purpose of the Job

• Responsible for timely and effective response to IT user queries and problems through the receipt and logging of problems; co-ordination of rapid and appropriate responses for basic problem resolution for new and existing systems; and basic telephonic coaching to users on these systems when required.

Job and Scop Responsibilities

Certifications/Accreditation/Registration/Licenses

•  Meets all requirements for a Gaming licence

Work conditions and special requirements

• Able to work shifts and weekends
• May be required to work overtime in line with operational requirements

Incident Management & Service Desk Allocations

• Respond telephonically to user issues
• Identify user information
• Log incidents / calls
• Complete checklists
• Conduct telephonic diagnostics to facilitate prompt resolution where possible
• Pick up new incidents and correctly assign to relevant engineers
• Monitor severity of incidents, update the system, and escalate issues where necessary in line with policy
• Complete Incident priority reports for shift handover meetings with the correct level of detail for current incidents

User Engagement

• Answer calls received by the service desk promptly and treat all clients with respect
• Analyses severity of the issue i.e. high, medium, low
• Elicit caller information for mandatory fields
• Capture information accurately and efficiently into the system
• Interacts with the client and provides service to resolve their individual queries
• Identifies and resolves potential service issues first time round
• Complaints, disputes and suggestions are actioned / escalated as per SOP
• Service delivered as per SOP

Job Requirements

Education

• Grade 12
• 1-Year Certification in IT or equivalent NQF Level 5 in IT
• MCSE, ITIL Foundation Certification is an advantage

Experience

• Minimum of 2 year relevant IT industry experience.
• Experience with the BMC Remedy system
• Experience with Microsoft Active Directory an advantage
• Experience with hospitality and gaming systems an advantage

Core Behavioural Competencies

• Problem solving
• Assessing and evaluating information
• Initiative
• Decision-making skills
• Customer service

Technical Competencies

• Technical acumen
• Risk Management skills
• Listening skills
• Telephone skills

Accreditation / Registrations / Licenses

• Meet the requirements for a gaming licence.

 Work Condition & Special Requirements

• Ability to work shifts that meet operational requirements.

 Know How

• Requires specialised knowledge of techniques, equipment and processes relating to IT practices, equipment, applications
• Short term planning within a 3-months timeframe involves conducting
• Perform the organisation, planning and prioritisation of tasks for self to ensure that work gets done efficiently and within budget constraints;
• Interact with clients and other functions and teams with regards resolving technical issues.

Problem- Solving

• Think and apply business acumen and sound common sense in the implementation of multiple, at time substantially different procedures, standards and precedents.
• Interprets client issues and resolve directly or escalates to manager as required
• Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority;
• Considers all the facts, options and possible outcomes prior to making decisions;
• Works independently, and is orientated towards solving client queries.

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Job Description

Main Purpose of the Job

• Responsible to be the frontline customer service point for facilitating the flow and securing of cash from transactional exchanges with guests, satellite stations and other cash desk areas on the gaming floor (including caions and vault) and to assist with count processes as required, in line with internal professional standards and gaming regulations.

Job Scope & Responsibilities

Prepared Work Area

• Check work area and ensure all equipment is functioning and ready for service.
• Check cleanliness of own section or station
• Communicate and follow-up on the correction of any equipment faults or defects.

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times.
• Interact with guests and provide professional service standards and relevant solutions.
• Identifies customers and understand their preferences.
• Educate customers on business unit facilities, products and current promotions.
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary.

Count Administration

• Clear slot machines on days that count will be performed.
• Conduct a count for the day.
• Capture of data into the system.
• Report on any suspicious transactions.
• File documentation.

Cash Desk Transactions

• Handle all player transaction requirements with regards the exchange of cash, chips, vouchers and smart cards and paying out ‘winnings’.
• Reconciliations (treasury, automated cashier machine, chip) are completed daily.
• Calculate and execute pay-outs.
• Accurately conduct financial transactions on the gaming systems
• Identifies and escalates suspicious transactions and possible fraudulent activity.
• Conduct cash-ups and reconcile float at the end of service.
• Substantiate and report on any float variances.
• Secure and transport float as required.
• Guest information and copies of trading and transactional documentation is accurately recorded in the system.
• Supporting documents have been generated for auditing purposes.

Job Requirements

Education

• Grade 12

Experience

• Previous experience in a customer facing / cashiering role
• Experience in the gaming industry would be an advantage.

Behavioural Competencies

• Problem Solving
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Attention to detail
• Checking (accuracy in the handling and recording of transactions)
• Following Instructions
• Honesty in the handling of cash
• Presentable

Technical Competencies

• English verbal communication skills
• Numerical skills (calculations)
• Cash / credit transaction knowledge
• Detect fraudulent currency
• FICA threshold and suspicious transaction
• reporting
• Cash desk equipment usage and maintenance
• Cashiering administration
• Count
• Basic Computer skills

Accreditation / Registrations / Licenses

• Meet the requirements for a gaming licence.

 Work Condition & Special Requirements

• Ability to work shifts that meet operational requirements.

 Legislative / Regulatory Compliance

• Gaming Regulations / FICA regulations.

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Job Purpose

• Sunbet, the online gaming and sports betting division of Sun International, supports the group’s digital gaming strategy by driving product performance, operational efficiency, and revenue growth. 
• The Data & Analytics Engineering Specialist is a senior individual contributor within the Insights team, responsible for transforming raw, ingested data into trusted, analytics-ready datasets that enable efficient reporting, insight generation, and data-driven decision-making. 
• This role operates between the Integrations team and the Insights team.
• While the Integrations team is responsible for sourcing, ingesting, validating, and ensuring the integrity of raw data within the operational data store and data warehouse, the Data & Analytics Engineering Specialist owns the analytics data layer.
• This includes building curated tables, aggregated datasets, semantic models, and analytical views that improve performance, reduce cost, and ensure consistent, trusted metrics across the business.

Job Scope

Analytics Data Platform & Modelling

• Design, build, and maintain curated analytics tables and views derived from raw ingested data to support reporting, analysis, and advanced analytics.
• Develop aggregated and pre-calculated datasets across multiple data sources to improve query performance and reduce repeated aggregation on raw data.
• Create reusable analytical datasets that introduce additional layers of insight for reporting and decision-making purposes.
• Translate analytical and business requirements into scalable, well-documented data models that act as a single source of truth.
• Optimise table structures, joins, and query patterns to ensure analytics solutions are performant and scalable

 Semantic Models & BI Enablement

• Work closely with BI developers to design, optimise, and maintain semantic models that support efficient, reliable, and scalable reporting.
• Ensure semantic models are refreshed appropriately and place minimal strain on the underlying data warehouse.
• Support best-practice data modelling and refresh strategies to improve dashboard performance and user experience.
• Partner with BI teams to ensure reporting solutions are built on trusted, analytics-ready data foundations.

Data Quality, Metrics & Single Source of Truth

• Define, implement, and maintain clear and consistent business metrics at the analytics layer.
• Ensure a single source of truth exists for core metrics used across reports, dashboards, and analytical outputs.
• Partner with analysts and stakeholders to align metric definitions and prevent duplication or conflicting logic.
• Maintain clear documentation of data models, transformations, and metric definitions

Performance, Cost & Platform Optimisation

• Design and manage data processing, aggregation, and refresh strategies to minimise unnecessary load on the data warehouse.
• Monitor and optimise data processing, storage, and data movement to manage platform costs effectively.
• Ensure table refresh frequencies are aligned with business needs and system capacity.
• Continuously assess and improve database design, table structures, and data flows to balance performance, cost, and scalability.

 AI & Advanced Analytics Enablement

• Support the design and maintenance of data models and analytical datasets required for AI agents and advanced analytics use cases.
• Ensure data structures are suitable for machine learning, automation, and AI-driven insights.
• Work with analytics and AI teams to enable scalable, high-quality data inputs for intelligent systems.

 Collaboration & Continuous Improvement

• Work closely with the Integrations team to manage schema changes, upstream dependencies, and data availability.
• Partner with analysts, BI developers, and stakeholders to continuously improve analytical capability and insight delivery.
• Identify opportunities to improve analytics tooling, processes, and standards.
• Maintain strict confidentiality and protect business data.

Job Requirements

Qualifications

• Bachelor’s degree in computer science, Data Engineering, Information Systems, Engineering, Mathematics, Statistics, Actuarial Science, or a related technical field.

Experience

• Minimum 5+ years of experience in data engineering, analytics engineering, or a closely related role.
• Proven experience building analytics-ready data models and aggregated datasets in a cloud data warehouse environment.
• Strong experience working with raw ingested data and transforming it into performant analytical structures.
• Experience supporting BI and analytics teams in a production environment.
• Experience balancing analytical requirements with performance, scalability, and cost considerations

Behavioural Competencies

• Ownership and accountability
• Analytical thinking
• Technical excellence
• Attention to detail and data integrity
• Collaboration and stakeholder engagement
• Commercial awareness and cost consciousness
• Continuous improvement mindset

Technical Competencies

• Advanced SQL, including PostgreSQL, for data transformation, aggregation, and modelling.
• Strong data modelling skills, including star schemas, semantic layers, and aggregated datasets.
• Experience with cloud data platforms and storage solutions.
• Strong understanding of data processing, refresh strategies, and performance optimization.
• Experience designing data structures to support BI, analytics, and AI use cases.
• Strong documentation and communication skills

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Job Purpose

• Sunbet, the online gaming and sports betting division of Sun International, supports the group’s digital gaming strategy by driving product performance, operational efficiency, and revenue growth. 
• The Data & Insights Specialist is a senior individual contributor within the Insights team, responsible for transforming data into trusted, actionable insights that inform and influence operational and strategic decision-making across the business. 
• The role combines in-depth analysis, reporting, and continuous performance monitoring with strong commercial judgement. Working closely with data, integrations, and business stakeholders, the Data & Insights Specialist designs, maintains, and actively monitors dashboards and reports, critically evaluates business performance, and challenges outcomes where required. 
• Through clear insight narratives and evidence-based recommendations, this role enables teams with data while ensuring performance is tracked, understood, and acted upon, ultimately driving measurable improvements in efficiency, effectiveness, and growth.

Job Scope

Analysis, Insight Generation, Reporting & Monitoring

• Conduct in-depth, hypothesis-driven analysis to understand business performance, customer behaviour, and operational outcomes.
• Identify trends, drivers, anomalies, risks, and opportunities across multiple data sources.
• Translate analytical outputs into clear, concise, and actionable insight statements.
• Quantify business impact and articulate recommendations that support decision-making.
• Design, build, and maintain decision-focused dashboards and reports that surface key insights and track performance over time.
• Actively monitor dashboards and reports to identify emerging trends, risks, underperformance, and deviations from expected outcomes.
• Critically evaluate reported performance, challenge assumptions, and highlight areas requiring attention or action.
• Ensure reporting outputs focus on insights, drivers, and actions rather than raw metrics alone.

 Decision Enablement & Business Partnership

• Engage proactively with stakeholders to understand decision requirements and business priorities.
• Support operational and strategic decision forums with data-driven narratives, dashboards, and recommendations.
• Act as a trusted analytical partner to the business, enabling teams with data while also challenging performance and outcomes where required.
• Ensure insights, dashboards, and reporting are embedded into business workflows and operational processes

Reporting, BI & Performance Tracking

• Develop, maintain, and continuously improve Power BI dashboards and reports used for operational and strategic performance tracking.
• Design and produce both in-depth review reports for detailed analysis and automated/paginated reports for recurring operational needs.
• Ensure dashboards and reports are intuitive, reliable, performant, and aligned to agreed business metrics and definitions.
• Regularly review dashboard and report usage, relevance, and effectiveness, updating or retiring content as business needs evolve.
• Work closely with the Data & Analytics Engineering Specialist to ensure reporting is built on trusted, analytics-ready datasets and optimised semantic models.
• Monitor report performance, data refreshes, and automated delivery schedules to ensure reliable and timely insights.

Metrics, Measurement & Outcomes

• Define and track KPIs to measure business performance and decision outcomes.
• Monitor performance against targets and expectations, identifying early signals of risk or opportunity.
• Evaluate the effectiveness of initiatives, campaigns, and operational changes using data and reporting outputs.
• Support experimentation, testing, and post-implementation reviews.
• Feed learnings back into future insights, dashboards, and recommendations.

 Insight Narrative & Communication

• Develop clear insight narratives supported by data, dashboards, and visualisations, tailored to technical and non-technical audiences.
• Present insights to senior stakeholders in a compelling, structured, and commercially relevant manner.
• Ensure insights clearly articulate the “so what”, recommended actions, and expected impact.
• Support the adoption of insights by framing them in a practical, outcome-focused context.

 Collaboration & Continuous Improvement

• Partner closely with the Data & Analytics Engineering Specialist to refine data structures, metrics, and analytical approaches.
• Work with data analysts, BI developers, and business teams to uplift analytical capability, reporting standards, and data literacy.
• Continuously improve analytical methods, monitoring approaches, reporting tools, and storytelling techniques.
• Maintain strict confidentiality and protect business data.

Job Requirements

Qualification

• Bachelor’s degree in a quantitative or analytical field such as Data Science, Statistics, Economics, Finance, Actuarial Science, Engineering, or a related discipline.

Experience

• Minimum 5+ years of experience in data analytics, business intelligence, or insights-focused roles.
• Proven experience delivering actionable insights that influence business decisions.
• Strong experience working with senior stakeholders and cross-functional teams.
• Experience partnering with data engineering or analytics engineering teams

Behavioural Competencies

• Commercial acumen and business insight
• Analytical thinking and structured problem solving
• Clear communication and storytelling
• Ownership and accountability
• Stakeholder engagement and influence
• Curiosity and continuous improvement

Technical Competencies

• Advanced SQL for analysis and data exploration.
• Strong Power BI skills, including dashboards, DAX, and Power Query.
• Strong data interpretation, insight framing, and narrative development skills.
• Ability to structure ambiguous problems and drive clarity through data.
• Ability to communicate insights to both technical and non-technical audiences