Data & Insights Specialist at Sun International

Job Purpose

• Sunbet, the online gaming and sports betting division of Sun International, supports the group’s digital gaming strategy by driving product performance, operational efficiency, and revenue growth. 
• The Data & Insights Specialist is a senior individual contributor within the Insights team, responsible for transforming data into trusted, actionable insights that inform and influence operational and strategic decision-making across the business. 
• The role combines in-depth analysis, reporting, and continuous performance monitoring with strong commercial judgement. Working closely with data, integrations, and business stakeholders, the Data & Insights Specialist designs, maintains, and actively monitors dashboards and reports, critically evaluates business performance, and challenges outcomes where required. 
• Through clear insight narratives and evidence-based recommendations, this role enables teams with data while ensuring performance is tracked, understood, and acted upon, ultimately driving measurable improvements in efficiency, effectiveness, and growth.

Job Scope

Analysis, Insight Generation, Reporting & Monitoring

• Conduct in-depth, hypothesis-driven analysis to understand business performance, customer behaviour, and operational outcomes.
• Identify trends, drivers, anomalies, risks, and opportunities across multiple data sources.
• Translate analytical outputs into clear, concise, and actionable insight statements.
• Quantify business impact and articulate recommendations that support decision-making.
• Design, build, and maintain decision-focused dashboards and reports that surface key insights and track performance over time.
• Actively monitor dashboards and reports to identify emerging trends, risks, underperformance, and deviations from expected outcomes.
• Critically evaluate reported performance, challenge assumptions, and highlight areas requiring attention or action.
• Ensure reporting outputs focus on insights, drivers, and actions rather than raw metrics alone.

 Decision Enablement & Business Partnership

• Engage proactively with stakeholders to understand decision requirements and business priorities.
• Support operational and strategic decision forums with data-driven narratives, dashboards, and recommendations.
• Act as a trusted analytical partner to the business, enabling teams with data while also challenging performance and outcomes where required.
• Ensure insights, dashboards, and reporting are embedded into business workflows and operational processes

Reporting, BI & Performance Tracking

• Develop, maintain, and continuously improve Power BI dashboards and reports used for operational and strategic performance tracking.
• Design and produce both in-depth review reports for detailed analysis and automated/paginated reports for recurring operational needs.
• Ensure dashboards and reports are intuitive, reliable, performant, and aligned to agreed business metrics and definitions.
• Regularly review dashboard and report usage, relevance, and effectiveness, updating or retiring content as business needs evolve.
• Work closely with the Data & Analytics Engineering Specialist to ensure reporting is built on trusted, analytics-ready datasets and optimised semantic models.
• Monitor report performance, data refreshes, and automated delivery schedules to ensure reliable and timely insights.

Metrics, Measurement & Outcomes

• Define and track KPIs to measure business performance and decision outcomes.
• Monitor performance against targets and expectations, identifying early signals of risk or opportunity.
• Evaluate the effectiveness of initiatives, campaigns, and operational changes using data and reporting outputs.
• Support experimentation, testing, and post-implementation reviews.
• Feed learnings back into future insights, dashboards, and recommendations.

 Insight Narrative & Communication

• Develop clear insight narratives supported by data, dashboards, and visualisations, tailored to technical and non-technical audiences.
• Present insights to senior stakeholders in a compelling, structured, and commercially relevant manner.
• Ensure insights clearly articulate the “so what”, recommended actions, and expected impact.
• Support the adoption of insights by framing them in a practical, outcome-focused context.

 Collaboration & Continuous Improvement

• Partner closely with the Data & Analytics Engineering Specialist to refine data structures, metrics, and analytical approaches.
• Work with data analysts, BI developers, and business teams to uplift analytical capability, reporting standards, and data literacy.
• Continuously improve analytical methods, monitoring approaches, reporting tools, and storytelling techniques.
• Maintain strict confidentiality and protect business data.

Job Requirements

Qualification

• Bachelor’s degree in a quantitative or analytical field such as Data Science, Statistics, Economics, Finance, Actuarial Science, Engineering, or a related discipline.

Experience

• Minimum 5+ years of experience in data analytics, business intelligence, or insights-focused roles.
• Proven experience delivering actionable insights that influence business decisions.
• Strong experience working with senior stakeholders and cross-functional teams.
• Experience partnering with data engineering or analytics engineering teams

Behavioural Competencies

• Commercial acumen and business insight
• Analytical thinking and structured problem solving
• Clear communication and storytelling
• Ownership and accountability
• Stakeholder engagement and influence
• Curiosity and continuous improvement

Technical Competencies

• Advanced SQL for analysis and data exploration.
• Strong Power BI skills, including dashboards, DAX, and Power Query.
• Strong data interpretation, insight framing, and narrative development skills.
• Ability to structure ambiguous problems and drive clarity through data.
• Ability to communicate insights to both technical and non-technical audiences