Jobs at DHL

Role Context

• Responsible for safeguarding the organization's information systems within the Sub-Saharan Africa (SSA) region by developing and implementing robust security measures. This role involves ensuring compliance with security policies, managing security operations, and staying abreast of emerging security threats. The IT Security Manager will play a crucial role in protecting the integrity, confidentiality, and availability of data and IT infrastructure across the SSA region. Provide effective IT disaster recovery and information technology support to general company disaster recovery and business continuity in line with overall regional business strategy and functional objectives, and Group guidelines and policies
• The IT Security Manager will work closely with various stakeholders, including senior management, IT teams, compliance officers, and external vendors. Effective communication and collaboration with these stakeholders are essential to ensure that security initiatives align with business objectives and meet regulatory requirements. Additionally, the IT Security Manager will engage with external partners, such as law enforcement and cybersecurity experts, to address significant security incidents and stay informed about emerging threats.
• The IT Security Manager is responsible for managing the overall security posture of the organization's IT infrastructure within the SSA region. This includes developing strategic security initiatives, ensuring the implementation of security measures, and maintaining compliance with security policies and regulations. The role also involves managing budgets, resources, and timelines for security projects to ensure they are delivered on time and within scope.

Key Responsibilities

Security Strategy and Planning:

• Tactical planning for the region thats aligned to the business strategy and objectives.
• Implement and maintain the organization's IT security strategy and policies.
• Conduct regular risk assessments and audits to identify and mitigate potential security threats.
• Collaborate with senior management to align security initiatives with business objectives.

Incident Response and Management:

• Lead the response to security incidents, including investigation, mitigation, and reporting.
• Develop and maintain an incident response plan, ensuring the organization is prepared for potential security breaches.
• Coordinate with external parties, such as law enforcement and cybersecurity experts, during significant incidents.

Security Operations:

• Oversee the implementation and maintenance of security technologies, such as firewalls, intrusion detection/prevention systems, and encryption solutions.
• Monitor network traffic and system logs for unusual activity, taking appropriate action to address potential threats.
• Ensure the organization complies with relevant security standards and regulations, such as GDPR, ISO 27001, and PCI-DSS.

Policy Development and Enforcement:

• Develop and enforce IT security policies, procedures, and guidelines to protect sensitive data and systems.
• Conduct regular training sessions and awareness programs to educate employees about security best practices and protocols.

Vendor Management:

• Evaluate and manage relationships with third-party vendors and service providers to ensure their security practices align with the organization’s standards.
• Review and negotiate security-related contracts and agreements.

Continuous Improvement:

• Stay updated on the latest cybersecurity trends, threats, and technologies to continuously improve the organization’s security posture.
• Recommend and implement enhancements to existing security measures based on industry best practices and emerging threats.

Minimum Requirements

Education & experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Professional certifications such as CISSP, CISM, CEH, or equivalent are highly desirable.

Skills

• Minimum of 5-7 years of experience in IT security, with at least 4 years in a managerial or leadership role.
• Strong knowledge of security frameworks, standards, and best practices.
• Experience with security technologies such as firewalls, IDS/IPS, SIEM, encryption, and vulnerability management tools.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• Ability to manage multiple projects and priorities in a fast-paced environment.

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Role Context

• The Supplies Specialist is responsible for managing and optimizing relationships with third-party fulfilment centre to enhance and devleop the product portfolio to meet existing and future needs, operational efficiency, manage costs, and improve customer satisfaction by effectively coordinating supplier relationships, managing inventory levels, and streamlining the order fulfilment processes.
• The Supplies Specialist is responsible for aligning inventory items with global standards and best practices, ensuring compliance and quality across all operations. Additionally, the manager will oversee country-specific orders and relationships, fostering strong partnerships to ensure alignment with local market needs.
• Through collaboration with cross-functional teams, the Supplies Specialist will provide a crucial role in aligning supply chain activities with the organization’s overall business objectives while effectively managing both internal and external stakeholders.

Key Responsibilities

Vendor Management:

• Establish and maintain strong relationships with third-party fulfilment partners.
• Negotiate contracts and service level agreements (SLAs) to ensure optimal terms and conditions.

Operational Oversight:

• Monitor day-to-day operations of third-party fulfilment centres to ensure compliance with company standards and KPIs.
• Implement best practices to enhance efficiency, accuracy, and speed of order fulfilment.

Performance Measurement:

• Develop and track metrics to assess fulfilment performance, including order accuracy, cycle time, and inventory management.
• Conduct regular performance reviews and audits of fulfilment partners to ensure adherence to SLAs.

Cost Management:

• Analyse fulfilment costs and identify opportunities for cost savings without compromising service quality.
• Monitor expenditures and budget for third-party fulfilment operations.

Inventory Coordination:

• Collaborate with third-party partners to manage inventory levels and ensure product availability.
• Coordinate replenishment strategies to prevent stockouts and optimize inventory turnover.

Process Improvement:

• Identify and implement process improvements to streamline operations and enhance customer satisfaction.
• Stay updated on industry trends and technologies to drive innovation in fulfilment practices.

Customer Experience:

• Work closely with customer service teams to address fulfilment-related issues and enhance the customer experience.
• Implement feedback mechanisms to continuously improve fulfilment processes based on customer input.

Compliance and Risk Management:

• Ensure that all fulfilment operations comply with relevant regulations and company policies.
• Identify potential risks in the fulfilment process and develop mitigation strategies.

Internal and External Stakeholder Management:

• Collaborate with internal stakeholders, including sales, marketing, and finance, to align fulfilment strategies with business objectives.
• Build strong relationships with external stakeholders, including third-party logistics providers and other vendors, to foster collaboration and communication.
• Facilitate regular meetings and updates with stakeholders to ensure alignment and address any challenges or opportunities.

Cross-Functional Collaboration:

• Communicate effectively with stakeholders to keep them informed of fulfilment operations and challenges.
• Foster a collaborative environment that encourages input and engagement from all relevant parties.

Minimum Requirements

Education & experience

• Degree in Supply Chain Management or Business Administration
  Degree or diploma in Procurement Managent an advantage

Expected (Years of) Experience.

• 6+ years’ experience working in Supply Chain
• Demonstrated experience/practice in Operations Management.
• Demonstrated experience/practice in Supplier Relationship Management.
• Demonstrated experience/practice process optimization.
• Demonstrated experience/practice in data-driven decisions.
• Demonstrated experience/practice in cross -functional collaboration.

Skills

• Understanding of the Logistics business and related contracts
• Understanding of Financial Principles & Cost Management required.
• Analytical Skills & Quality Management understanding required.
• Very good process and system understanding and ability to identify areas of improvement & drive change.
• Ability to work effectively under pressure in a time-sensitive environment.
• Strong Communication & Networking skills.
• High integrity and consistently high performance.
• Knowledge of sustainability practices and initiatives within a fulfilment context.