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Deutsche Post DHL is the world's largest logistics company, now in over 220 countries and territories worldwide, particularly in sea and air mail. The company delivers over 1.3 billion parcels per year. The company was founded in the United States in 1969 and expanded its service throughout the world by the late 1970s.
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Role Outline
- Leads, develops, and executes the regional commercial and customer development strategy to drive sustainable, profitable growth across Southern Africa.
- Expands market share, deepening strategic customer partnerships, and embedding a culture of commercial excellence in alignment with global and regional priorities.
- Champions cross-business unit collaboration to unlock integrated customer value and deploy Accelerated Growth Solutions (AGS) across key industry sectors and trade lanes.
- Drives disciplined pipeline management, sector focus, and strategic solution design to deliver new business, strengthen retention, and grow share of wallet.
- Optimizes people, processes, and partnerships to maximize commercial impact, build long-term customer loyalty, and contribute to the region's 2X30 Accelerated Sustainable Growth strategy.
- Implements global sales frameworks, digital tools, and incentive programs to achieve or exceed the region's growth, retention, and profitability targets while living the DHL promise of Excellence. Simply Delivered.
Key Responsibilities
Sales
- Accounts for sales results within the country and leads sales disciplines which coordinate and control strategic activities, initiatives, and subjects across each country with direct impact on overall results and high business risk potential.
- Develops sales strategy in line with each country’s overall business strategy as well as following vertical and horizontal guidelines and objectives.
- Steers sales performance and refines the country’s sales strategies as required.
- Drives market growth and customer retention at country level.
- Implements modification within own authority which directly influences the way the division is operating and making money in each country.
- Supports country level customer strategies and contract negotiations.
- Validates country level improvement areas based on pipeline reporting in collaboration with sales effectiveness.
- Analyses the value of key technologies and industry development and identifies change needs within the country’s sales function.
- Analyses complex issues and modifies working methods in own work area.
Steers/improves sales performance through process and performance measurement.
Stakeholders
- Reaches agreement with external parties to accept complete proposals and programs where there is little interest in cooperating or participating.
- Negotiates critical agreements/contracts and has the mandate/authority to sign them, changing T&C's significantly, after ensuring alignment with operational teams tasked with delivery.
- Approves all major country level sales strategy and development projects.
People Management
- Determine organisational structure, roles, responsibilities, and performance targets for the function.
- Develop a culture of quality, service excellence (for internal and external customers), flexibility, and cost consciousness.
- Develop a team spirit and multitasking capabilities within the team.
- Plan, organise, and direct an efficient and effective function.
- Develop KPIs with team members and monitor individual performance.
- Conduct performance appraisals including coaching.
- Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional, and Country objectives and targets.
- Identify training needs and opportunities to develop a highly skilled functional department.
Measurement Criteria / KPIs
- Market share increase, revenue size, costs/profitability, annual budget and re-estimates.
- Achievement of Business Plan.
- Alignment of country sales plans with local, regional, and global standards.
- Number of new accounts acquired.
- Operational KPIs as per set target and local regulatory requirements.
- EBIT as a percentage of net sales, revenue potential of new accounts.
- Achievement of agreed KPIs.
- Efficient and effective use of resources.
- Continually improved productivity.
- Up-to-date processes and supporting systems.
- Timely and amicable settlement of customer issues.
- Consistent organization structures and measures.
- Compliance with corporate policy and achievement of KPIs.
- Win-win partnership/contract/business arrangements.
- Maintenance of healthy trade relationships; quality input for marketing and pricing policy development.
- Availability of required skills with excellent understanding of the business.
- Positive "can do" attitude and employee satisfaction.
- Optimum utilization of resources.
- Employee satisfaction and performance.
- Employee accountability and performance.
- Employee development and succession planning.
Qualifications & Experience
- Degree in Sales/Marketing/Business Development or Business Management, or equivalent.
- In-depth knowledge of the Supply Chain industry, including forwarding, clearing, and customs with minimum 10 years in the Supply Chain/Logistics Industry.
- South African Sales experience with broader cluster and regional experience is beneficial.
- Minimum of 5 years of management experience (regional exposure is beneficial).
- Required sales experience: 5 years.
- Experience in forwarding and clearing as well as B2B and B2C.
- Potential other assets: project management experience, operational background, LLP knowledge and consultancy.
Core Competencies & Skills
- Commercially astute with excellent business acumen.
- Outstanding negotiation and interpersonal skills.
- Strong leadership skills.
- Strong customer-facing and interaction skills.
- People management skills.
- Excellent presentation, facilitation, and training skills.
- Analytical, organisational, and motivational skills.
- Developing and presenting value-based proposals.
- Turning customer interest into actions that "close the deal".
- Ensuring process and quality of customer documentation.
- Demonstrating Supply Chain knowledge.
- Identifying & understanding customer needs and business model.
- Developing value-based and innovative solutions.
- Achieving sustainable commercial arrangements.
- Building relationships with customers.
- Acting with integrity, building trust and credibility.
- Leveraging coach network.
- Developing and using internal network.
- Ensuring smooth operational hand-over.
- Developing win/account plans.
- Collaborating in cross-BU sales activities.
- Reviewing and defining sales/sector strategy.
- Inspiring the organization to make strategy a reality.
- Identifying opportunities.
- Being an intellectual challenger to clients.
Languages
English - verbal and written.
go to method of application »
Role Outline
- A dedicated individual eager to take on new responsibilities and gain valuable experience for future opportunities. Responsible for executing all assigned loading and off-loading tasks in accordance with delivery procedures. Committed to following instructions provided by the Team Leader and Managers. Ensures accurate fulfilment of all delivery instructions and tasks assigned. Always strives to uphold the integrity of the company.
Key Responsibilities
- Learn & adhere to clear understandings of the clients’ requirements.
- Build the knowledge & experience to ensure the correct use of equipment and to timeously report any defects.
- To report and record any non-conformity with regards to customer merchandise.
- To work within operating areas as determined by management and the needs of the business.
- When carrying out duties – adapt to following operating procedures and safe working practices.
- A strong ability to leverage data for informed decision-making and analysis.
- A commitment to accuracy and thoroughness in all tasks undertaken.
- A proactive approach to seeking enhancements in processes and outcomes.
- A solid grasp of supply chain operations and their intricacies.
- While not necessarily an expert in a specific area, a desire to gain exposure to various aspects of the business in a multitasking environment.
- Willingness to get involved in tasks, even if they fall outside of primary responsibilities.
- A commitment to promoting standardization across processes to improve efficiency and consistency.
Qualifications & Requirements
- Matric.
- Degree in Supply Chain/Engineering.
- Strong analytical skills with a focus on data-driven decision-making.
- Proficient in Power BI.
- Committed to fostering a culture of continuous improvement.
- Solid understanding of supply chain processes.
- Open to gaining experience across multiple areas, thriving in a multitasking environment.
- Willing to engage in hands-on tasks, even those outside of core responsibilities.
- Passionate about driving standardization initiatives.
- DPDHL Core Competencies & Skills
- Detail-oriented with a commitment to accuracy.
- Sound Interpersonal skills and strong analytical ability.
- Effective communication skills.
- Ability to work with and communicate with all the role players, Internal & External Customers, Principles, Transship operations.
- Ability to understand and accurately carry out instructions.
- Strong analytical skills.
- Maintains effective relationships with customers.
- Develops and delivers high quality / innovative products, services or solutions.
- Focuses on customer needs and gains their commitment.
- Gains management / colleague support to meet customer needs.
- Ensures strategies / plans are aligned and reflect others’ views.
- Develops strategies / plans aligned to broader organizational strategy.
- Communicates strategy.
- Establishes clear, challenging and achievable objectives.
- Aligns resources and the organization within own area of responsibility to achieve objectives.
- Regularly reviews and communicates progress against objectives and adjusts as needed.
- Champions continuous improvement and innovation.
- Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
- Provides employees, colleagues and business partners with candid and regular feedback.
- Provides employees with development opportunities.
- Supports employees with career opportunities.
- Inspires others to develop themselves.
- Conveys a clear sense of personal goals and values.
- Actively seeks feedback to improve performance.
- Develops new skills and modifies behaviors based on feedback.
- Takes personal responsibility for career and development.
Languages
English – verbal and written.
go to method of application »
Role Outline
- A diligent individual willing to take on new responsibilities and grow needed experience to apply for future endeavors. Someone with an adaptable mindset to acquire workplace knowledge and experience. Someone to fulfil all allocated loading / offloading tasks as per delivery procedure. To carry out instructions as allocated by the Team Leader and Managers. To accurately fulfil all delivery instructions and tasks allocated. To always maintain the integrity of the company.
Key Responsibilities
- Learn & adhere to clear understandings of the clients’ requirements.
- Build the knowledge & experience to ensure the correct use of equipment and to timeously report any defects.
- To report and record any non-conformity with regards to customer merchandise.
- To work within operating areas as determined by management and the needs of the business.
- When carrying out duties - adapt to following operating procedures and safe working practices.
Qualifications & Requirements
- Matric (English & Mathematics/literacy) – Essential.
- BBB-EE candidate.
- South Africa Citizens only.
- Unemployed youth from age 18 – 29 years.
- A valid driver’s license, minimum code 08 – Desirable.
- A valid Forklift/Reach truck license – Desirable.
- CV.
- Certified ID Copy.
- Certified Copy of Matric Certificate.
DPDHL Core Competencies & Skills
- Strong analytical skills.
- Maintains effective relationships with customers.
- Develops and delivers high quality / innovative products, services or solutions.
- Focuses on customer needs and gains their commitment.
- Gains management / colleague support to meet customer needs.
- Ensures strategies / plans are aligned and reflect others’ views.
- Develops strategies / plans aligned to broader organizational strategy.
- Communicates strategy.
- Establishes clear, challenging and achievable objectives.
- Aligns resources and the organization within own area of responsibility to achieve objectives.
- Regularly reviews and communicates progress against objectives and adjusts as needed.
- Champions continuous improvement and innovation.
- Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
- Provides employees, colleagues and business partners with candid and regular feedback.
- Provides employees with development opportunities.
- Supports employees with career opportunities.
- Inspires others to develop themselves.
- Conveys a clear sense of personal goals and values.
- Actively seeks feedback to improve performance.
- Develops new skills and modifies behaviors based on feedback.
- Takes personal responsibility for career and development.
Languages
English - verbal and written.
go to method of application »
Role Outline
- A diligent individual willing to take on new responsibilities and grow needed experience to apply for future endeavors. Someone with an adaptable mindset to acquire workplace knowledge and experience. Someone to fulfil all allocated loading / offloading tasks as per delivery procedure. To carry out instructions as allocated by the Team Leader and Managers. To accurately fulfil all delivery instructions and tasks allocated. To always maintain the integrity of the company.
Key Responsibilities
- Learn & adhere to clear understandings of the clients’ requirements.
- Build the knowledge & experience to ensure the correct use of equipment and to timeously report any defects.
- To report and record any non-conformity with regards to customer merchandise.
- To work within operating areas as determined by management and the needs of the business.
- When carrying out duties - adapt to following operating procedures and safe working practices.
Qualifications & Requirements
- Matric (English & Mathematics/literacy) – Essential.
- BBB-EE candidate.
- South Africa Citizens only.
- Unemployed youth from age 18 – 29 years.
- A valid driver’s license, minimum code 08 – Desirable.
- A valid Forklift/Reach truck license – Desirable.
- CV.
- Certified ID Copy.
- Certified Copy of Matric Certificate.
DPDHL Core Competencies & Skills
- Strong analytical skills.
- Maintains effective relationships with customers.
- Develops and delivers high quality / innovative products, services or solutions.
- Focuses on customer needs and gains their commitment.
- Gains management / colleague support to meet customer needs.
- Ensures strategies / plans are aligned and reflect others’ views.
- Develops strategies / plans aligned to broader organizational strategy.
- Communicates strategy.
- Establishes clear, challenging and achievable objectives.
- Aligns resources and the organization within own area of responsibility to achieve objectives.
- Regularly reviews and communicates progress against objectives and adjusts as needed.
- Champions continuous improvement and innovation.
- Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
- Provides employees, colleagues and business partners with candid and regular feedback.
- Provides employees with development opportunities.
- Supports employees with career opportunities.
- Inspires others to develop themselves.
- Conveys a clear sense of personal goals and values.
- Actively seeks feedback to improve performance.
- Develops new skills and modifies behaviors based on feedback.
- Takes personal responsibility for career and development.
Languages
English - verbal and written.
go to method of application »
Job Purpose
- Support the planning, coordination, and execution of key logistics and supply chain functions within the organization. The role is designed to provide hands-on exposure to end-to-end supply chain operations – including procurement, inventory management, warehousing distribution and supplier coordination while developing professional and leadership skills for future advancement within DHL
Key areas of responsibility include:
- Assist with daily operations across procurement, warehousing, transport and inventory management.
- Support data collection, analysis, and reporting on supply chain metrics (eg. Lead times, delivery accuracy, cost efficiency)
- Participate in demand and supply planning meetings to understand forecasting and capacity alignment
- Contribute to process improvement initiatives aimed at enhancing supply chain efficiency
- Liaise with suppliers, transporters, and internal departments to ensure timely and accurate order fulfilment
- Assist in monitoring stock levels and reconciling inventory variances
- Ensure compliance with company policies, safety regulations and operational standards
- Prepare presentations and reports for management review
- Working in a team environment
- Interpersonal skills
- Skills development
DPDHL Core Competencies & Skills
- Maintains effective relationships with customers
- Develops / Delivers high quality / innovative products, services or solutions
- Focuses on customer needs and gains their commitment
- Gains management / colleague support to meet customer needs"
- Ensures strategies / plans are aligned and reflect others views
- Develops strategies / plans aligned to broader organizational strategy
- Communicates strategy"
- Establishes clear, challenging and achievable objectives
- Coordinates efforts and aligns resources to achieve objectives
- Regularly reviews and communicates progress against objectives and adjusts as needed
- Champions continuous improvement and innovation
- Tales responsibility for own decisions and recognizes the contribution of others
- Provides candid / regular feedback
- Supports the development of others
- Inspires others to develop themselves
- Conveys a clear sense of personal goals and values
- Actively seeks feedback to improve performance
- Develops new skills and modifies behaviors based on feedback
- Takes personal responsibility for career and development"
Skills/Experience
- Strong analytical and problem-solving skills
- Attention to detail and ability to work with data
- Good communication and interpersonal skills
- Team player with proactive and adaptable attitude
- Basic understanding of supply chain concepts (procurement, logistics, warehousing etc)
- Computer literacy, especially in MS Office Packages
- Commitment to continues learning and professional growth
- React to customers in a courteous and professional manner and maintain at the highest level
- Person should be able to propose different solutions to problems - must be able to act of their own without being urged to do
Qualifications
- Matric / Grade 12
- Bcom / Honors degree in Supply Chain Management
Languages
- English verbal and written
Method of Application
Use the link(s) below to apply on company website.
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