Jobs at Discovery Limited

Key Purpose 

• ​​Increase the sales of the product range through building relationships, superior client service and technical knowledge​​ 

Areas of responsibility may include but not limited to:

• Partner with Business Consultant to grow new business portfolio
• Support advisers with Flexicare and Healthy Company uploads - managing data and upload process end to end
• Empower and educate advisers on the new business process, online application, underwriting process
• New business implementation : Planning and execution in partnership with BC
• Support on on-site implementations and activations
• Conduct member, employer and adviser training throughout the year
• Relationship building at various levels within the intermediary business, including administration, lower and senior management
• Pipeline reporting and proactive pipeline management

Competencies 

• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver

Education and Experience 

• Matric 
• Experience with working with Broker Consultants.
• Knowledge of MS Office (Excel, Word, Power Point) 
• NQF 5/120 Credits
• RE5
• Sound medical scheme knowledge
• Previous CRM experience

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Key Purpose of the role

• The role involves policy and benefit reviews to identify client needs. The Financial Advisor will ensure that clients are always aware of product enhancements that may benefit their existing or new need. The Financial Advisor will always conduct financial needs analysis and or assess risk appetite before recommending changes to their existing product structure and or fund portfolios.

Job Category

• We are looking for a suitably experienced Financial Advisor to become part of our vibrant and dynamic sales team. This individual will consult with existing Discovery Life, Invest and Insure clients to offer them specialist advice on their current products, benefits and or fund selection. This role drives ongoing servicing of existing clients and as such is remunerated on a non-commissionable basis.

Key Responsibilities

Your tasks will typically involve:

• conducting in-depth reviews of clients' financial goals, from risk protection to wealth creation
• conducting a financial needs analysis and preparing proposals best suited to meet individual clients' requirements
• providing clients with information on new and existing products, benefits and services
• designing financial strategies
• assisting clients to make informed decisions
• reviewing and responding to clients changing needs and financial circumstances
• contacting clients with news of new financial products or changes to legislation that may affect their savings and investments
• Review client policies regularly to determine if adjustments are needed because of personal or financial changes

Personal Attributes and skills:

• Strong Customer focus
• Networking skills
• Proactive engagement
• Service orientated mind-set is critical
• Strong Planning and organisational skills

Qualifications and Experience:

Minimum

• Wealth management qualification with at least 120 credits
• RE5 qualification
• At a minimum 2 years’ experience as a Financial Advisor

Beneficial:

• Understanding of Financial Planning
• Knowledge of insurance (short-term, health, risk and investment industry)

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Key Purpose:

• The successful applicant will be responsible for but not limited to the following job functions:

Assessing the case in relation to the following:

• Members clinical history
• Members benefit structure
• Clinical Information and coding supplied
• Level of care provided
• Appropriateness of the facility
• Appropriateness of the treating doctor
• Appropriateness of treatment
• Managing the benefit for the member and the risk for the relevant scheme through a thorough process to approve or decline Funding to ensure that the member gets the appropriate level of care
• Discharge planning by providing the member with alternatives to receive treatment (This includes Hospital @ Home, Homecare etc.)
• Effective and accurate communication to all stakeholders:
• Case update to the provider
• Funding decisions and benefit confirmation to the members
• Request for additional information from the treating doctor or practice manager
• Engaging with Patient Services Manager and hospital staff
• Handling escalations from Providers and internal stakeholders
• Preparing and presenting complex case to clinical review
• Trend Analysis of inefficiencies and proposals to correct
• Appropriate internal case referrals for clinical management
• Operational Targets:
• Attend to patients on daily report
• Review all low acuity admission requests
• Quality of processes

 Competencies: 

The successful candidate must demonstrate the following competencies:

Role Specific Behaviours

• Ensures accountability.
• Action oriented
• Manages ambiguity.
• Business insight
• Collaborates
• Communicates effectively.
• Manages complexity.
• Manages conflict.
• Courage
• Customer focus
• Decision quality
• Cultivates innovation.
• Interpersonal savvy
• Builds networks.
• Nimble learning
• Organizational savvy
• Persuades
• Plans and aligns.
• Being resilient
• Resourcefulness
• Demonstrates self-awareness.
• Self-development
• Situational adaptability

Education and Experience

The following requirements are essential:

• Matric
• Must be a Registered Nurse
• Valid SANC Registration
• 3 years Clinical experience in a private hospital setting (ICU, Trauma/Casualty, Medical/General ward preferable)
• 2 years Managed health care experience 
• Microsoft Office (Specifically Excel experience)
• Valid Driver’s License and own transport ( working hours are between 08:30 -17:00 & travel up to 50KM may be required)
• Effective Communication Skills (Verbal & Written)
• Telephone Etiquette
• Active Listening Skills 

The following requirements are advantageous:

• 1 – 2 years ICU experience
• Knowledge of DH SOP’s and Process experience (internal only)
• Provider payment arrangements (internal Only)
• Clinical coding knowledge of ICD-10 and/or CCSA

Personal Attributes or Competency Profile

The Discovery Person

• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver

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Key Purpose

• To underwrite all cases for VitalityLife, our UK based Life Insurance company, within authority limits and all benefits taking into account medical, financial, territorial and vocational risks of new and existing business. To support dedicated Key Distribution partners and advisors through various communication channels. To underwrite more complex cases which could include medical reports, aviation questionnaires,etc. etc

Areas of responsibility may include but not limited to:

• To underwrite all cases within authority limits and all benefits taking into account medical, financial, territorial and vocational risks of new and existing business.
• To support dedicated Key Distribution partners and advisors through telephone and email.
• To underwrite more complex cases which could include medical reports, aviation questionnaires etc.
• To analyse applications and to call for requirements and to underwrite cases within the Senior Underwriter’s limits.
• To underwrite complex cases and to analyse medical reports etc. in order to ensure that the risk is correctly underwritten
• To support and build relationships with key distribution partners and to ensure that all cases are correctly underwritten and that the key distribution partner gets superior customer service.
• To deal with escalations and to ensure that cases are underwritten in terms of the underwriting rules and policies
• To ensure that the thought process used in order to underwrite a particular case is synopsised so that other underwriters can understand the thought process.
• To ensure that the correct risk rating is applied to business that is accepted and that uninsurable risks are declined
• Apply necessary guidelines to ensure correct risk rating is applied to new and existing business
• To liaise with all internal and external clients regarding risk applied or policies that are deferred / declined
• To attending to enquires which would include written, telephonic, emailed or face-to face 

Personal Attributes and Skills

• Faster than average pace
• Above attention to detail, precise correctness towards work, ensuring tasks are met on time
• Strong sense of discipline and duty
• Major focus on detailed work
• Deciding and initiating action
• Applying Expertise and Technology
• Analysing
• Delivering Results and Meeting Customer Expectations
• Adhering to Principles and Values
• Persuading and Influencing
• Coping with Pressure and Setbacks
• Specialised work with efficiency, confidence and competence

Skills

• MS Office (intermediate)
• Analysis of Information (advanced)
• Verbal and written communication (advanced)
• MS Office (intermediate)
• Analysis of Information (advanced)
• Verbal and written communication (advanced)
• Matric is essential (Maths, Biology/Life Sciences and English)
• Medical Diploma/ experience is an advantage.
• Insurance Diploma experience is an advantage
• A minimum of 5 years working experience in an underwriting environment in the life insurance industry is essential.
• Underwriting experience in United Kingdom may be advantageous.

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Key Purpose

• The Systems Architect will lead the design and implementation of complex IT systems, ensuring they meet the company's strategic goals and technical requirements.
• Success in this role involves delivering robust, scalable, secure, and high-performance systems that enhance operational efficiency and support business growth.
• This position is crucial for enabling innovation and maintaining the technological edge of the organization, as well as supporting the operational efficiency of the business unit. The Senior Systems Architect will collaborate closely with cross-functional teams to align IT architecture with business objectives.

Areas of responsibility may include but not limited to

• Lead the architecture and design of complex IT systems, ensuring they align with business goals and technical requirements. This involves making critical decisions on system architecture that impact the overall efficiency and scalability of the organization’s systems.
• Provide technical guidance and mentorship to development teams, ensuring best practices and high standards are maintained. This role influences the technical direction and quality of the projects.
• Advise the Chief Information Officer on all matters relating to systems architecture, performance, security, maintainability, etc.
• Ensure the seamless integration of various systems and technologies, facilitating smooth operation and interoperability. Decisions here affect the reliability and functionality of the integrated systems.
• Continuously monitor and optimize system performance, scalability, and security. This impacts the system’s ability to handle growth and protect against vulnerabilities.
• Collaborate closely with stakeholders, including senior management and external partners, to ensure that technical solutions solve the relevant business needs as expressed through requirements documents in a sustainable manner. This role requires effective communication and negotiation skills to align technical solutions with business objectives.
• Create and uphold architectural documentation, standards, and guidelines. This ensures consistency and clarity in the system architecture. Collaborate with other senior architects where appropriate to ensure a sensible level of consistency.
• Stay updated with the latest industry trends and technologies, driving innovation within the organization. Balance this against prudence, ensuring that trends are not adopted simply because they are trendy, but rather because of the value they will provide. This role impacts the company’s competitive edge and technological advancements, but also forms a crucial role in preventing unnecessary expenditure.
• Identify potential risks and develop mitigation strategies to ensure system reliability and security. Decisions here are crucial for maintaining system integrity and protecting dat

Education and Experience

Essential

• Matric
• 8+ years’ total experience in the development of software
• At least 2 years in a systems analyst or team lead role

Advantageous

• Degree or Diploma in Computer Science or Information Technology (or equivalent).
• Experience being responsible for a large-scale system area, including designing new functionality, overseeing developers in that area, and supporting it in production over an extended period of time

Technical Skills or Knowledge

Essential

• Java EE Development
• Systems Analysis & Design
• Technical Documentation

Advantageous

• Production Troubleshooting
• Database Development

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Key Purpose

• To call for requirements considering medical, financial, territorial and vocational risks of new and existing business. To support dedicated Key Distribution partners..

 Areas of responsibility may include but not limited to:

• To analyse applications and to call for requirements considering medical, financial, territorial and vocational risks of new and existing business.
• To support key distribution partners and to ensure that all partners get superior customer service.
• To deal with escalations and to check that underwriting rules and policies have been applied.
• To ensure that the thought process used in order to underwrite a particular case is synopsised so that other underwriters can understand the thought process.
•  Applying necessary guidelines to ensure correct risk rating is applied to new and existing business.
• To liaise with all internal and external clients regarding risk applied or policies that are deferred/declined.
• To attending to enquires which would include written, telephonic, emailed or face-to face.

Personal Attributes and Skills

• Deciding and initiating action
• Applying Expertise and Technology
• Analysing
• Delivering Results and Meeting Customer Expectations
• Adhering to Principles and Values
• Persuading and influencing
• Coping with extreme pressure and setbacks
• Presenting and Communicating Information

Experience and Educational Requirements:

• Matric/Grade 12 is essential
• Medical Diploma is advantageous
• 2 years’ experience in a financial Industry

Knowledge:

• Understanding VitalityLife products Advanced
• Financial Principles and Interpretation Basic
• Understanding VitalityLife Systems (SAM, Paradigm, AWD) Advanced
• UK specific insurance legislation Intermediate
• Medical Conditions Intermediate
• Understanding of Risk Management & Risk Assessment Intermediate

Skills:

• Computer literacy (MS word, Excel) Intermediate
• Communication skills (verbal & written) Intermediate
• Decision making / Independent thinking Intermediate
• Analysis of Information Intermediate