Jobs at Discovery Limited

Key Purpose of the role

• The position is responsible for the day-to-day administration within the Retirement Funds business unit. This is a core administration function and the incumbent would be required to holistically manage and control a portfolio of different Retirement Fund disciplines, for example scheme installations, monthly contribution reconciliation, investment option, special rule registration, renewal, amendments, enhancements, Section 13A non-compliance letters and calculations, Default Reg requirements, T-day and new member processes. The incumbent must ensure that processes and procedures are implemented, maintained, and improved. The incumbent needs to ensure operational activity is conducted within regulatory frameworks, accurately, effectively, and efficiently. The incumbent must ensure that he/she has the knowledge, skills, tools, and competencies required to perform the required job within service level agreements. The incumbent must have an appetite to be part of a growing new business unit, continuous improvement, able to adapt to change easily and play a role in change management within the team, challenge the status quo, inspire, and motivate others. The incumbent will continually review existing processes and procedures to ensure the delivery of committed services to the Umbrella Funds Clients.

Areas of responsibility may include but not limited to

• Manage adherence to Service Level Agreement. Implement processes and procedures and ensure all services in respect of the operations of Umbrella Funds are conducted timeously and efficiently.
• Dealing with the full Human Resources function for staff managed. Ensure others are trained on the processes and systems. Provides staff with clear direction. Sets appropriate standards of behaviour and outputs.  Delegates work appropriately and fairly. Motivates and empowers others.
• Ensure that the contribution / billing process (Section 13A, Default Reg, T-day) are accurate, compliant, and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
• Responsible to maintain and update SOP’s in line with business process developments and system enhancements. Assist with audits and appropriate responses to audit queries.
• Ensure regular, comprehensive and appropriate management reports are generated for submission to line manager and the broader business.
• Ensure productivity levels are optimised.
• Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Develop and maintain excellent business relations with internal and external brokers.
• Managing projects.
• The incumbent is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved.

Personal Attributes and Skills     
The successful candidate must demonstrate the following competencies:

• Communication Skills: able to communicate clearly both verbally and in writing.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
•  Ability to communicate logically and objectively is essential components of this role.
• Attention to detail
• Very organised
• Expresses opinions, information, and key points of an argument clearly.
• Probes for further information or greater understanding of a problem.
• Relates well to people at all levels.

Education and Experience

• NQF level 5 equivalent qualification. 
• 3 – 5 years operational leadership and management experience – Essential
• 3 -  5 years umbrella retirement funds contribution / billing process experience (Section 13A of the Pension Fund Act, Default Reg, T-day) – Essential
• NQF level 6 or B Com degree or similar is advantageous
• Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds - Advantageous
• MS Office - Advanced Excel skills, Accounting, Investments, People management, operational processes and process mapping. Retirement Fund and Umbrella Fund operations.
• Full compliance and legislative universe relating to employee benefits, FAIS and Umbrella Funds.
•  3 - 5 years’ experience in the employee benefits and 5 years in a senior role.

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Key Purpose of the role

• The position is responsible for managing a smaller team, responsible for the Onboarding and Installation of New Business.  Some functions:
• To review and initiate Special Rule requests and the implementation of Amendments, Enhancements and Renewals. 
• To load and process all Umbrella contributions / billing reconciliations and investments in accordance with Section 13A of the Pension Fund Act.   
• To compile AUM report, review and submission.
• The incumbent must ensure that the processes and procedures are implemented, maintained (Default Reg & T-day) and improved, in order to ensure that the team managed are able to conduct the operational activity within regulatory frameworks, accurately, effectively and efficiently. Align processes with the company strategy. The incumbent must ensure that the team has the knowledge, skills, tools and competencies required to perform the required job within service level agreements. Create an environment that support individual performance and a culture of continuous improvement. The incumbent must have an appetite to be part of a growing new business unit, able to adapt to change easily and drive change management within the team, challenge the status quo, motivate and inspire the team. The incumbent will continually review existing processes and procedures in order to ensure the delivery of committed services to the Umbrella Funds. 

Areas of responsibility may include but not limited to

• Manage adherence to Service Level Agreement. Implement processes and procedures and ensure all services in respect of the operations of Umbrella Funds are conducted timeously and efficiently.
• Dealing with the full Human Resources function for staff managed. Ensure others are trained on the processes and systems. Provides staff with clear direction. Sets appropriate standards of behaviour and outputs.  Delegates work appropriately and fairly. Motivates and empowers others.
• Ensure that the contribution / billing process (Section 13A, Default Reg, T-day) are accurate, compliant, and abreast with regulatory frameworks such as, Pension Funds Act, Tax Act, Rules of the Discovery Life Umbrella Pension and Provident Funds, Participating employer special rules. Ensures delivery of key operational attributes such as data completeness and data quality.
• Responsible to maintain and update SOP’s in line with business process developments and system enhancements. Assist with audits and appropriate responses to audit queries.
• Ensure regular, comprehensive and appropriate management reports are generated for submission to line manager and the broader business.
• Ensure productivity levels are optimised.
• Dealing with escalated calls or queries from internal stakeholders, communicate effectively with clients to resolve queries and escalations, ensure client expectations are met.
• Develop and maintain excellent business relations with internal and external brokers.
• Managing projects.
• The incumbent is the Subject Matter Expert in Retirement Fund areas under management. Produces new ideas, approaches or insights. Produces range of solutions to problems and do root cause analysis. Effective decision-making by “out of the box” thinking and weighing up risks involved. 

Personal Attributes and Skills     
The successful candidate must demonstrate the following competencies:

• Communication Skills: able to communicate clearly both verbally and in writing.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
•  Ability to communicate logically and objectively is essential components of this role.
• Attention to detail
• Very organised
• Conflict Management
• Expresses opinions, information and key points of an argument clearly.
• Probes for further information or greater understanding of a problem.
• Relates well to people at all levels.

Education and Experience

• NQF level 5 equivalent qualification. 
• 3 – 5 years operational leadership and management experience – Essential
• 3 -  5 years umbrella retirement funds contribution / billing process experience (Section 13A of the Pension Fund Act, Default Reg, T-day) – Essential
• NQF level 6 or B Com degree or similar is advantageous
• Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds - Advantageous
• MS Office - Advanced Excel skills, Accounting, Investments, People management, operational processes and process mapping. Retirement Fund and Umbrella Fund operations.
• Full compliance and legislative universe relating to employee benefits, FAIS and Umbrella Funds.
•  3 - 5 years’ experience in the employee benefits and 5 years in a senior role.

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KEY PURPOSE

• The vacancy is for an Instructional Design role within the Discovery Institute of Training. The role requires the Instructional Designer to develop training solutions and material for the Discovery Vitality portfolio, according to high quality standards. The role will also involve constant evaluation of the training cycle and regular updating of material.

KEY OUTPUTS

• All work must be done accurately, comprehensively and in-line with set quality standards.
• Effectively follow the 6Ds methodology to develop all learning solutions.
• Consult with stakeholders across all relevant business areas to identify and address L&D needs.
• Gather information about Discovery Vitality in relation to key needs and requirements of the area.
• Develop comprehensive curriculum to cater for the needs of specific areas.
• Design and develop training material and assessments for in-person and virtual training workshops and induction programmes, in line with the curriculum to ensure that learning outcomes are matched.
• Develop storyboards (only) for digital training material, which could include online courses, videos, podcasts, infographics and animations.
• Note: The Instructional Designer will not be responsible for any development of digital material as this function is fulfilled by the Multimedia design team.
• Consult with business areas to agree on reasonable and achievable deadlines.
• Train and provide guidance to the facilitators to ensure that learning outcomes are achieved through effective presentation of material.
• Maintain material and ensuring best practice guidelines are followed across the areas.
• Continuous evaluation of both facilitators and the effectiveness of training material.
• Ability to develop material based on technical product information and specifications.
• Manage projects within the portfolio, ID team, or department. This includes proactive communication, updates, and timelines.
• Apply planning and project management skills, as well as the use of project management tools.
• Set strategic portfolio goals and plan and manage new initiatives for the portfolio.
• Build and manage relationships with internal and external stakeholders.
• Analyse data to identify engagement trends, make impactful recommendations, and suggest solutions.
• Use approved AI technology effectively to enhance ID processes and develop deliverables.

COMPETENCIES

• Extensive experience in the application of the 6Ds methodology
• Creative and innovative
• Very good command of English language
• Demonstrate strong instructional writing skills
• Attention to detail
• Good project management skills
• Communicate effectively with diverse personalities
• Delivering results and meeting customer expectations
• Coping with pressure and setbacks
• Adapting and responding to change
• Relating and networking
• Applying expertise and technology
• Leadership skills.

Experience

The following qualifications and experience are required:

• At least two years Instructional Design experience.
• 2 years working experience in the same role. 
• Occupationally Directed Education, Training and Development Practitioner qualification (ODETDP).
• Knowledge and experience working in the financial services industry/with the Discovery Vitality product.
• Business related degree

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Key Purpose

• To maintain full responsibility and accountability for all clinical coding/terminology initiatives and business requirements for the Discovery/Vitality Group including but not limited to Discovery Health and Amplify Health

Areas of responsibility may include but not limited to

• To ensure regulatory compliance to industry coding standards as they apply to each geographical region
• To ensure appropriate use of coding schemas (according to national and international guidelines) towards collecting high quality clinical data for the strategic support of benefits/limits, disease profiling, analytics and the development of critical risk management tools
• To ensure that clinical codes facilitate effective systems and operational processes, across/between all business areas, as well as with external partners
• To ensure continued upskilling within the Group of this scarce specialist skill, ensuring business continuity and stimulating leading edge coding innovations
• To continue to build on (and actively contribute to) the Discovery/Vitality Group’s reputation as a globally recognised Clinical Coding Centre of Excellence
• To partner with international terminology and academic institutions to stay abreast of, and contribute to, international coding initiatives
• To represent the Coding Intelligence team across all relevant internal business areas, as well as externally to clients and terminology organisations
• To actively contribute to strategic decisions related to Clinical Coding in support of the Group’s business objectives Implementation: projects, initiatives and organisational changes;

Personal Attributes and Skills

• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver
• Strategic thinker
• Stakeholder Management

Technical Skills or Knowledge

• Written and Verbal Communication
• Presentation Skills
• Attention to detail
• Analytical skills
• Project Management
• Negotiation Skills
• MS Office
• Clinical Coding Expertise/Skills in International Classifications and Terminologies

Education and Experience

• Bachelor’s degree in a medical capacity (e.g. Nursing, Physiotherapy, Clinical Technology) is essential
• Additional qualification within the field of Health Informatics (Advantageous)
• International coding accreditation such as CPC (Certified Professional Coder) with AAPC (American Academy of Professional Coders) or CCS (Certified Coding Specialist) with AHIMA (Advantageous)

Work Experience

• 10 years working experience in similar or same role
• Strategic experience within a clinical coding environment, particularly in the field of health insurance

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Key Purpose

• The Junior DevOps Engineer is an entry-level software engineer/developer with foundational knowledge of technology infrastructure and development operations, working within the Platform as a Service (PaaS) team. The primary purpose of this role is to support software developers, infrastructure administrators, and senior DevOps engineers in implementing, operating, and maintaining software solutions that enhance the software delivery and operational performance of development and infrastructure teams. The PaaS team enables business, development teams, and technology services by providing platform services, tools, and automation to improve innovation speed, software delivery, and operational performance, while helping to build cost-effective, secure, reliable, and scalable products and services.
• The Junior DevOps Engineer will assist in implementing system designs to improve development and operational practices, including continuous integration, continuous deployment, and the automation of manual processes. Using modern tools and technologies, this role will support environments hosted in internal data centers and the cloud, focusing on provisioning environments, assisting with software builds, and monitoring infrastructure under the guidance of senior team members.

Areas of Responsibility

• Assist in designing and implementing solutions to improve the resilience of the current DevOps environment.
• Support development and infrastructure teams by troubleshooting basic issues on platform services, helping to automate tasks, and assisting with deployment processes.
• Help integrate tools in the DevOps toolchain to improve development team efficiency while maintaining quality and consistency.
• Assist in developing APIs, plugins, or integrations for tools and applications under supervision.
• Support the implementation of continuous delivery and integration pipelines across on-premise and public cloud solutions.
• Automate simple tasks in the development delivery process, such as infrastructure provisioning, using scripts and tools.
• Contribute to creating and maintaining technical documentation, including processes and user guides for tools and scripts.
• Assist in monitoring infrastructure and identifying potential issues, escalating to senior team members as needed.
• Learn and adopt new technologies and methodologies relevant to development operations for both on-premise and cloud solutions.
• Embrace and contribute to a DevOps culture by actively participating in team practices and learning opportunities.

Technical Skills and Competencies

• Basic understanding of Linux systems, with some exposure to troubleshooting or administration.
• Familiarity with Windows systems and their role in infrastructure management.
• Exposure to at least one scripting language (e.g., Python, Bash, or JavaScript) for simple automation tasks.
• Foundational knowledge of Kubernetes and Docker, with an interest in learning more (e.g., understanding basic concepts like pods, containers, and deployments).
• Awareness of the software development lifecycle (SDLC), including source control (e.g., Git), build automation, and testing.
• Familiarity with Agile methodologies and a willingness to work in an Agile environment.
• Basic understanding of DevOps principles, such as continuous integration and continuous deployment, with a curiosity to learn more.
• Exposure to cloud platforms like AWS or Azure (e.g., through coursework, personal projects, or internships).
• Willingness to learn infrastructure-as-code tools like Ansible or Terraform.
• Interest in monitoring tools (e.g., Prometheus, Grafana) and logging solutions (e.g., ELK Stack) for Kubernetes environments.

Personal Attributes

• Eagerness to learn and grow in the DevOps field.
• Good problem-solving skills and attention to detail.
• Strong communication skills and the ability to work collaboratively in a team.
• Proactive attitude toward adopting new tools and technologies.
• Ability to take direction and work under the guidance of senior team members.

Education and Experience

• Matric.
• Strong Computer Science fundamentals (e.g., understanding of algorithms, data structures, and networking basics).
• Computer Science degree (or similar engineering discipline) or equivalent qualification preferred; alternatively, a relevant diploma or certification (e.g., in cloud computing or DevOps) is acceptable.
• 0–2 years of experience with software development, system administration, or DevOps practices (internships, personal projects, or academic projects count).
• Exposure to Kubernetes and Docker through coursework, personal projects, or internships is advantageous.
• Basic networking knowledge (e.g., understanding of DNS, TCP/IP) is a plus. 

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Key Purpose

• The DevOps engineer is a software engineer/developer with good knowledge of technology infrastructure and development operations that will work in the Platform as a Service (PaaS) team. His/her purpose is to work with software developers, infrastructure administrators, and enterprise architects to plan for, implement, and efficiently operate and maintain software solutions that will increase development and infrastructure teams’ software delivery and operations performance of their products and services. The Platform as a Service team is a business enabler, by providing our customers (business, development teams and technology services) with the information, platform services, tools and automation needed to increase their speed of innovation, enhance software delivery and operational performance, understand their services better and to build cost-effective, secure, reliable and scalable products and services faster and in a consistent manner.
• The DevOps Engineer design and implements system or solution designs to improve development and operational practices, including continuous integration, continuous deployment and the automation of manual and repetitive operations and processes. He/She is a thought leader in the DevOps field and are capable of consulting with multiple teams to determine the best possible toolset to ensure that software projects can be delivered faster, safer and with higher quality and also operated in the best possible way after deployment. Using the latest tools and technologies, this role will support environments hosted within internal data centers and in the cloud, implementing solutions to: provision and manage environments; perform software development builds and automated testing; and monitor existing infrastructure.

Areas of responsibility may include but not limited to

• Design and implement new solutions and improve resilience of the current DevOps environment 
• Work closely with development and infrastructure teams to troubleshoot issues on the platforms services provided; understand requirements to enhance platform services in use through automation or tools; assist with optimising and simplifying deployment; and to measure the software delivery and operational performance
• Integrate various tools in the DevOps toolchain to accelerate development teams’ velocity while maintaining high standards for quality and consistency
• Design and develop APIs / plugins / integration for tools and applications
• Assist with the design and implementation of continuous delivery and integration pipelines and automation workflows across both on-premise and public cloud solutions
• Automate parts of the development delivery process using scripts and other appropriate tools, including infrastructure provisioning and day 2 operations
• Create and maintain technical documentation, including processes and user guides for integrated tools and scripts
• Create failure management processes and tools so outages can be handled without causing a loss of delivery
• Champion changes to tools and processes to improve the efficiency and effectiveness of the development team and the availability of resiliency of technology infrastructure
• Advise on new technologies and methodologies by becoming an expert in emerging technologies and tools relevant to development operations for both on-premise and cloud solutions
• Perpetuate a DevOps culture

Personal Attributes and Skills

• Strong technical leadership ability
• Good analytical Skills
• Good interpersonal and communication skills
• Operating and understanding of Linux and Windows
• Knowledge of one or more development and scripting languages (Ideally Java, JavaScript and Python)
• Good working knowledge of Kubernetes and Docker
• Deep end-to-end understanding of the software development lifecycle, methodologies and tool chains including  source control, build automation, version control, testing, code quality, deployment and release.
• Experience with Lean / Agile process 
• Good understanding DevOps principles and continuous curiosity about DevOps, by staying up to date with the latest developments in the field
• Experience with continuous integration and continuous delivery
• Good working knowledge of Cloud Native development practices as well as experience with implementing and deploying public cloud solutions (AWS and Azure preferred)
• Exposure to Ansible

Education and Experience

• Matric
• Strong Computer Science fundamentals
• Computer Science degree or (or similar engineering discipline) equivalent preferred
• 3 years of experience with software development, system architecture design and\or system integration
• 2 years of experience with DevOps practice
• Experience in a similar role – Advantageous
• Networking knowledge in AWS, Azure and Cisco - Advantageous