Jobs at Dream Hotels & Resorts

Job Overview:

• The Dream Ambassador is the key point of contact between Olifants River Lodge and their clients: answering queries, offering advice, providing solutions and introducing new services. Their work includes full account management - scheduling sales calls, demonstrating and presenting products with the key mandate of revenue generation for Olifants River Lodge within a prescribed area and market segments.

Key responsibilities:

• Develop and maintain strong trade relationships with clients in Mpumalanga and nationally through face-to-face meetings, calls, and digital interactions.
• Responsible for the creation and management of quotations, payment tracking, invoice accuracy and administrative coordination.
• Negotiate pricing to the benefit of both the customer and Olifants River Lodge.
• Conduct a minimum of 25 in-person sales calls monthly, including site inspections and educational visits.
• Confirm quotations and coordinate all event details with clients, ensuring décor, technical setup, and room allocations are ready on the event day.
• Represent the lodge at trade shows and industry networking events.
• Manage the CRM (VTiger) system by updating client data, leads, and interactions accurately.
• Oversee the complete sales process, ensuring maximum client engagement and spend.
• Follow up on quotes, organise educational visits, and host site inspections.
• Achieve key performance targets (OKR), including conversion rates and revenue growth.
• Expand market share in segments such as corporate, government, and niche markets, which includes school and churches.
• Collaborate with the Resort Custodian and Sales Leads to design and implement sales strategies.
• Submit monthly sales reports detailing activities and insights, via VTiger.
• Provide market feedback to enhance cross-selling, product positioning, and client satisfaction.
• Promote the lodge’s value proposition and contribute to a culture of innovation and growth 

Theoretical Knowledge and Qualifications:

• Grade 12
• Relevant diploma or Certificate in the Industry or Sales field would be beneficial
• Minimum of three years industry related experience
• 3 years and account management experience essential
   

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Job Overview:

• The Dream Ambassador is the key point of contact between DHR and Zimbali Lodge and their clients.  To drive localised business for the hotel in alignment with the group brand strategy, by building relationships, identifying opportunities, and converting leads into bookings, without duplicating or conflicting with accounts handled by the group’s national and international sales teams.  This includes answering queries, offering advice, providing solutions, full account management (agreed upon client list and within prescribed area), scheduling sales calls, demonstrating and presenting products with the key mandate of revenue generation for Zimbali Lodge and Dream Hotels & Resorts properties

Theoretical Knowledge:

Education

• Grade 12
• Relevant diploma or Certificate in the Industry or Sales field would be beneficial 

Knowledge and Experience

• Minimum 5-year industry related sales and key account management experience
• Experience in the luxury hotel market beneficial

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Job Overview:

• The Dream Ambassador is the key point of contact between DHR and Finfoot Lake Reserve Lodge and their clients.  To drive localised business for the lodge in alignment with the group brand strategy, by building relationships, identifying opportunities, and converting leads into bookings, without duplicating or conflicting with accounts handled by the group’s national and international sales teams.  This includes answering queries, offering advice, providing solutions, full account management (agreed-upon client list and within prescribed area), scheduling sales calls, demonstrating and presenting products with the key mandate of revenue generation for Finfoot Lake Reserve and Dream Hotels & Resorts properties, however, more specific to Finfoot Lake Reserve, as the prime objective in revenue generation. 

Theoretical Knowledge:

Education

• Grade 12
• Relevant diploma or Certificate in the Industry or Sales field would be beneficial 

Knowledge and Experience

• Minimum 5-year industry related sales and key account management experience
• Experience in the luxury lodge market beneficial

Location

• Individual must live in the Rustenburg area and be familiar with its environment, community, which are the key players and big businesses within their community.
   

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Job Overview:

• Dream Ambassador sharing success in the Resort Sales business unit, specifically the Trade Sales team and will be guided by the Trade Sales Lead in conjunction with the resort custodian at 10 2nd Avenue Boutique Hotel Houghton

Key Responsibilities

Primary purpose of the job

The Dream Ambassador is the key point of contact between Dream Hotels & Resorts, 10 2nd Avenue Boutique Hotel and their clients:

• Government Sales: To generate and maintain business from government departments (national and local), Government related travel agents, ministries, NPO’s and parastatal organizations through proactive sales activities, ensuring the hotels achieves revenue targets from this niche segment.
• Unit Sales: To drive localised business for 10 2nd Avenue in alignment with the group brand strategy, by building relationships, identifying opportunities, and converting leads into bookings — without duplicating or conflicting with accounts handled by the group’s national and international sales teams.
• General: Answering queries, offering advice, providing solutions and introducing new products. Their work includes: full account management - scheduling and executing sales calls, demonstrating and presenting products with the key mandate of revenue generation for all Dream Hotels & Resorts properties and 10 2nd Avenue Boutique Hotel within a prescribed area and market segments.

Theoretical Knowledge:

Education

• Grade 12
• Relevant diploma or Certificate in the Industry or Sales field would be beneficial 

Knowledge and Experience

• Minimum 5 years hotel sales account management experience essential with at least 2 years dealing with government accounts and/or experience in the luxury hotel market
• Strong knowledge of public procurement and compliance
• Experience responding to RFP’s or managing tenders is essential