Jobs at Fidelity Services Group

Generic Job Purpose:

• As the Operations you are responsible for the complete operational functioning of the Armed Response department in an efficient and professional way.

 Occupational Level:       

• Professionally Qualified and experienced specialists/mid-management

 Subordinates:

• Guarding Manager
• Fleet Controller

 Minimum Experience:

• 3-5 years’ experience in a similar environment
• 2-3 years’ management/supervisory experience
• 2-3 years’ experience in Operations

 Minimum Qualification:

• Bachelor’s degree / Diploma (preferred)

 Key Performance Area 1 (50%): Operations

• Accountable to maintain quality, service and outputs related to work in the district (alarm services, contact centres, armed response, guarding etc.) in compliance with policy and procedures.
• Oversee key projects, processes, and performance reports.
• Identify and solve immediate operational problems within team environment and escalate unresolved issues for resolution as and when required.
• Ensure effective operations management service delivery, ensuring compliance with identified service practices, principles, and processes.
• Monitor operations for efficiency, provide feedback to team and serve as a point of escalation for challenging operational issues.
• Visit client sites on an ongoing basis.
• Play an active role in escalated customer complaints.
• Develop and maintain client relationships to enhance customer service.
• Resolve and escalate customer complaints within the set time frames.

Key Performance Area 2 (20%): Forecasting, Budgeting and Financial Management

• Assist with the compilation of the budget aligned to the delivery of plans; monitor variances, report on the achievement of planned objectives, and escalate deviations.

Assist the business in achieving the budgeted financial targets by continuous service improvement and cost management, included but not limited to;

• Managing fuel consumption.
• Managing the vehicle related costs through reduction in incidents, costs and the optimisation of resource deployment.
• Monitoring and managing all direct labour costs namely; overtime, absenteeism, training, excess leave, and staff turnover.
• Monitoring and managing the wage to revenue costs in line with budgeted financial targets.
• Overhead cost control to effectively manage the cost of service delivery.

Key Performance Area 4 (15%): People Management

• Create individual and team ownership for decisions, plans and strategies by collaborating with and empowering team members.
• Integrate and assign resources across the auditing function through effective workforce planning, to ensure efficient work streams.
• Effectively manage performance within the team in order to ensure business objectives are achieved.
• Provide clear leadership and promote and foster a team culture consistent with group values.
• Motivate, coach, mentor and develop direct reports, ensuring the continuous development of team, creating an organisation-wide learning enabled environment.
• Embrace diversity and drive the Employment Equity strategy within the auditing function
• Engage with various stakeholders across the business to drive communication and collaboration.
• Manage the succession planning process within area of responsibility.

Key Performance Area 5 (15%): Governance and Reporting

• Implement governance and compliance policies and processes effectively.
• Identify, manage, and provide feedback on any risk exposure within the region.
• Provide inputs for the business area on financial and non-financial reports to devise solutions or improvements.
• Enforce and adhere to legal guidelines, in-house policies, and the business code of ethics.
• Prepare all relevant reports for stakeholders within required timeframes.
• Ensure that all employees are trained in accordance with set standards and regulatory requirements to ensure compliance.
• Adhere to all legislation, standards and policies (Firearms, COIDA, EHS, PSIRA etc.).

Competencies:

• Providing Leadership
• Communicating Information
• Building Relationships
• Driving Success
• Showing Resilience
• Investigating Issues
• Processing Details
• Structuring Tasks
• Giving Support
• Adjusting to Change
• Creating Innovation
• Evaluating Problems

Skills:

• Operational metrics
• Financial Management and Analytics
• Business Systems and processes
• Advanced Excel
• Negotiation skills
• Coaching
• Social Media

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Key Responsibilities:

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
• Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
• Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
• Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
• Matric or equivalent qualification.

Job Requirements & Attributes:

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
• Exceptional selling skills paired with strong organizational and time management abilities.
• Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage.
• Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
• A hunter for new business opportunities with a passion for electronic and technical equipment.

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally.
• Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
• Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
• Ensure timely follow-up on all leads and quotes to maximize conversion rates.

Competencies (Technical & Behavioural):

• Drive for results and action-oriented mindset to consistently exceed expectations.
• Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
• Willingness to learn and adapt to new technical skills and technologies.
• Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.

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Key Performance Areas: (not totally inclusive): 

• Registering and processing of CIT claims on ICBM. 
• Receipt of CIT investigation dockets. 
• Constant communication with branches to address any claim queries or problems that the branches may need assistance with. 
• Processing, capturing, and updating the CIT claims on the ICBM system 
• Closing of the CIT claim files on ICBM. 
• Filing of all documents in the CIT claim files. 
• Forward correspondence to Branches requesting outstanding documents and information. 
• Distribution of weekly CIT claims report. 
• Assisting Management with duties as requested 
• Assisting and resolving of client and Branch queries relating to the Department 
• General office duties 

Minimum Requirements: 

• Minimum Matric Certificate and /or relevant post Matric qualifications. 
• Claims and insurance experience would be an advantage. 
• Proficiency in MS Word/Excel/PowerPoint is essential. 
• Accuracy and high methodical working methods are required. 
• Ability to liaise professionally with personnel at all levels. 
• Ability to work without supervision, under pressure and meet deadlines. 
• Previous experience in the security environment would be an advantage 

Other Personality Attributes: 

• Strong interpersonal and communication skills with diplomacy and tact and ability to interact effectively at all levels 
• Should be able to work independently, proactively and use initiative 
• Ability to work under pressure and meet deadlines 
• Accuracy and high methodical working methods are required 
• Ability to maintain confidentiality and handle office matters with utmost professionalism  
• Computer literacy - Excel, Word, Outlook. 
• Own transport essential. 
• Presentable 

go to method of application »

Key Performance Areas: (not totally inclusive): 

• Registering and processing of CIT claims on ICBM. 
• Receipt of CIT investigation dockets. 
• Constant communication with branches to address any claim queries or problems that the branches may need assistance with. 
• Processing, capturing, and updating the CIT claims on the ICBM system 
• Closing of the CIT claim files on ICBM. 
• Filing of all documents in the CIT claim files. 
• Forward correspondence to Branches requesting outstanding documents and information. 
• Distribution of weekly CIT claims report. 
• Assisting Management with duties as requested 
• Assisting and resolving of client and Branch queries relating to the Department 
• General office duties 

Minimum Requirements: 

• Minimum Matric Certificate and /or relevant post Matric qualifications. 
• Claims and insurance experience would be an advantage. 
• Proficiency in MS Word/Excel/PowerPoint is essential. 
• Accuracy and high methodical working methods are required. 
• Ability to liaise professionally with personnel at all levels. 
• Ability to work without supervision, under pressure and meet deadlines. 
• Previous experience in the security environment would be an advantage 

Other Personality Attributes: 

• Strong interpersonal and communication skills with diplomacy and tact and ability to interact effectively at all levels 
• Should be able to work independently, proactively and use initiative 
• Ability to work under pressure and meet deadlines 
• Accuracy and high methodical working methods are required 
• Ability to maintain confidentiality and handle office matters with utmost professionalism  
• Computer literacy - Excel, Word, Outlook. 
• Own transport essential. 
• Presentable 

go to method of application »

Key responsibilities:

• Draft, review, negotiate and finalise various commercial agreements from the all the divisions within the Group
• Prepare and Negotiation of contracts and Manage of Contractual changes.
• Review and keep updated standard contractual templates.
• Review tenders in conjunction with the tender department to highlight legal and operational risks.
• Ensure compliance with the Group’s policies/procedures and standards.
• Provide compliance and general legal support as and when required
• Keep abreast and advise the business on various legislative changes affecting the business
• Manage legal business matters pertaining to the organization.
• Provide legal and administrative support to the Head Group Legal Counsel.
• Liaise with external legal service provider/s and other key stakeholders on legal and related matters.

Qualifications, experience, and other competencies required:

• Grade 12/Matric Certificate.
• B. Com Degree is essential.
• Must have at least five years post article experience at a law firm or Legal department in a Public Entity.
• Sound knowledge of Government legislation, policies, and procedures.
• Must be computer literate. Proficiency in Microsoft Word, Excel, and Outlook.
• Corporate/Executive support, reporting and support and experience will be advantageous.
• Valid and unendorsed motor vehicle driver’s license.
• Above average computer literacy in MS Office suite.
• Own vehicle and ability to travel, as and when required.
• Administration, interpersonal communication, and customer liaison skills are required.
• Clear criminal record and no pending cases.

Core Competencies:

• Excellent communication skills both written and verbal of all information & platforms.
• Fantastic organisational skills, detail-oriented and structuring tasks.
• Ability to work independently or in a team and meet deadlines.
• High Confidentiality and Integrity.
• Analytical tinker with detailed research and co-ordination proficiencies.
• Ability and knowledge of databases and tracking systems and the implementation thereof.
• Ability to grasp and interpret legal documents.
• Excellent Time Management, Processing Details, and Investigating Issues.
• Strong IT skills.
• Dealing with internal and External Stakeholders.
• Adjusting to change, creating Innovation, and evaluating problems.
• Giving support and Providing leadership.
• Showing Resilience and Driving Success.
• Providing Leadership and Building Relationships.
• Multi-Tasking and delegations Capabilities.