Jobs at Fidelity Services Group

• Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you'll have the opportunity to make a real impact and drive success.

Key Responsibilities:

• Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
• Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
• Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.

Qualifications & Experience:

• Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
• Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
• Matric or equivalent qualification.

Job Requirements & Attributes:

• Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
• Exceptional selling skills paired with strong organizational and time management abilities.
• Excellent communication, presentation, and negotiation skills to effectively engage with customers.
• Proficiency in MS Office, Email, and Internet usage.
• Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
• A hunter for new business opportunities with a passion for electronic and technical equipment.

Duties:

• Generate and close deals, leveraging both self-sourced leads and those received internally.
• Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
• Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
• Maintain administrative duties related to sales with meticulous attention to detail.

Performance Standards:

• Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
• Ensure timely follow-up on all leads and quotes to maximize conversion rates.

Competencies (Technical & Behavioural):

• Drive for results and action-oriented mindset to consistently exceed expectations.
• Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
• Willingness to learn and adapt to new technical skills and technologies.
• Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.

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• The above position is vacant at our Rustenburg Branch. The overall purpose of this position is to ensure that all deposits have been processed as per contractual agreement between the parties.

Minimum Requirements:

• Clear criminal record
• Grade 12 or equivalent
• Computer literate
• At least 2 years’ cash centre experience or similar role
• Treasury experience in balancing is an advantage  
• Clear disciplinary record
• Able to work under pressure
• Must be able to work at night
• Must be able to address and resolve challenges accordingly

Key Performance Areas (not totally inclusive):

• Collect bulk cash from and return to vaults
• Treasury balancing
• Float checks
• Daily stock submissions
• Monthly stock orders
• Daily operations meetings
• Daily sorting of fit and unfit notes
• Packing of ATM’s 
• Dealing with client queries
• General administration duties

Other Personality Attributes and Core competencies:

• Communication skills
• Customer focus
• Possess numeric skills
• Must be honest and reliable
• Must be assertive
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Pay attention to detail
• Must be self- motivated
• Willing to work overtime
• Alertness

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MAIN PURPOSE OF JOB:   

• To assist the Installations Technician with installing of cabling of an alarm system, drilling and be able to connect detectors. A Technical Assistant at this level is suitably qualified and experienced (to the Company’s standards) to install the cabling of an alarm system, do drilling on his own and connect detectors. 

QUALIFICATION & EXPERIENCE: 

• Minimum Grade 12 or equivalent qualification 
• Minimum 1 year experience as a wireman 
• Practical electrical/electronic knowledge advantageous 

JOB REQUIREMENTS & OTHER ATTRIBUTES: 

• PSIRA registered (Grade C) 
• Proven ability to work under pressure and show attention to detail  

Duties:

• Assist technician with installations of alarm and security equipment 
• Assist technician by removing old equipment from clients premises 
• Assist by running new cables, applying glue, drill holes, mount detectors, panels, contacts, lights, etc 
• Inform technician of any shortfalls or limitations of the equipment and tools 
• Inform technician of cabling required for an installation 
• Clean vehicles and premises after an installation 

COMPETENCIES 

(TECHNICAL & BEHAVIOURAL) 

• Action Oriented 
• Customer Focus  
• Functional / Technical skills 
   

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• The Tactical Response Team is a specialized unit within law enforcement agencies or security organizations that is responsible for responding to high-risk situations, such as hostage rescues, active shooter incidents, and terrorist threats. The primary goal of the Tactical Response Team is to protect lives, diffuse dangerous situations, and maintain public safety. 

Minimum Requirements/Qualifications: 

• Grade 12/Matric. 
• PSIRA Grade A  
• TRT Training Certificate (essential). 
• Minimum of 3 years of experience in law enforcement, military special operations, or private security with a focus on tactical operations.   
• Supervisory experience a must, within the Mining Security Industry will be advantageous. 
• Competency for all firearms for Business Purpose (Handgun/Shotgun/Rifle). 
• Certification as a SWAT operator, tactical medic, or similar specialized training is preferred. 
• Proficiency in firearms handling, tactical maneuvering, and defensive tactics. 
• Physical fitness and agility to perform strenuous tasks in challenging environments. 
• Flexibility to work irregular hours, including nights, weekends, and holidays, as required. 
• Medically Fit – Will have to undergo a Medical Assessment. 
• Clean criminal record and valid driver's license. 
• Should reside in the West Rand area. 

Key Responsibilities (Not totally inclusive): 

• Respond to high-risk incidents and emergencies as part of a coordinated team effort. 
• Execute tactical operations, including hostage rescues, barricade situations, and search and apprehension missions. 
• Ability to work effectively as part of a team, following orders and communicating clearly under pressure. 
• Strong problem-solving skills and the ability to adapt quickly to changing circumstances. 
• Maintain proficiency in tactical skills, such as firearms use, close-quarters combat, and breaching techniques. 
• Conduct thorough pre-mission planning, intelligence gathering, and risk assessments. 
• Provide security for high-profile events, dignitaries, or critical infrastructure as needed. 
• Collaborate with other law enforcement agencies or emergency response teams to coordinate joint operations. 
• Follow strict protocols and procedures to ensure the safety of team members, civilians, and suspects. 
• Train regularly to maintain physical fitness, marksmanship, and tactical proficiency. 
• Demonstrate professionalism, discipline, and effective communication skills in high-stress situations. 
• Maintain confidentiality and discretion with sensitive information related to ongoing operations. 
• Strong moral character and commitment to upholding the law while protecting human life. 

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MAIN PURPOSE OF JOB:

• Sell basic alarm kit and remote panic button systems to new clients.

QUALIFICATION & EXPERIENCE:

• Matric
• Direct Sales experience
• PSIRA Grade C (Advantageous)

Duties and Responsibilities: Sales

• Cold calling for rented and new clients (Self and Team)
• Achieve revenue sales target
• Networking for leads

Competencies (Technical and Behavioural)

• Directing others
• Informing
• Motivating others
• Planning
• Time management
• Drive for results
• Action Oriented
• Priority setting
• Functional / Technical Skills
• Customer Focus

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QUALIFICATIONS & EXPERIENCE:

• Matric
• Minimum 3-5 years’ experience as an alarm technician
• Previous programming, wiring, installations and fault-finding experience

MAIN PURPOSE OF JOB:

• A Technician at this level is suitably qualified and experienced (to the Company’s standard) to install & maintain domestic alarm systems as well as perform on-site programming and testing of such systems. This technician can also perform basic fault finding and install radio communication devices

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Valid driver’s licence essential
• Must be PSIRA registered (Grade C)
• Knowledge of Listener advantageous
• Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
• Basic Knowledge of CCTV, Intercom systems and access control advantageous
• Able to work standby as per duty sheet

DUTIES

• Conduct service calls / maintenance and repairs of alarms
• Program alarm panels
• Complete handovers and quotations
• Complete invoices and job cards after every service call
• Complete links up for new clients
• Re-programme alarm systems when the current alarm was part of a takeover
• Treat all clients with respect
• Always ensure neatness and in full uniform
• Assist with any problems or complaints
• Ensure the vehicle assigned to you is roadworthy and clean
• Check and inspect the vehicle thoroughly before leaving the office/hub
• Ensure the vehicle assigned to you is roadworthy and clean
• Check and inspect the vehicle thoroughly before leaving the office/hub
• Report all faults to the Senior Supervisor, Installations
• Complete daily drive sheets
• Complete job reports and technical invoices
• Quote clients on upgrades
• Conduct vehicle, electrical and ladder inspection checks and give feedback to the manager
• Complete a stock control check
• Keep the company vehicle clean and tidy

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• The above position is vacant at our Saldanha Branch. The overall purpose of this position is to load, balance, maintain, secure & attend to Client ATMs.

Minimum Requirements:

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash In Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• At least 2 years’ experience in security industry or similar role (Advantages at FSG)
• Experience in Custodian work (loading of ATM’s) is an advantage
• Computer literate
• Valid Driver’s license is an advantage
• Able to work under pressure
• Physically fit

Job Specification:

• Loading of all ATMS on a daily basis
• Securing and accounting for all cash transactions on a daily basis
• Attend to all technical; faults on the ATM
• Balancing and accurate cash transaction handling
• Ensure all clients assets are secured at all times
• Ensure all key procedures are followed at all times
• Complaint in trans track scanning operations
• Client interactions and assistance

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Possess numeric skills
• Must be assertive
• Must be self- motivated
• Customer service and relations
• Quality assurance
• Willing to work overtime
• Willing to travel
• Alertness
• Self-development
• Communication skills
• Customer focus
• Team work
• Able to follow instructions accurately