Jobs at GRUNDFOS

What is the job about?

• The role reports directly to production supervisor. Be the owner within Grundfos South Africa supporting all order handling with their planning and purchase requirements. Execute and global best practices within planning and purchase business processes. Ensure compliance to usage of best practice methods and tools, measurements and reporting of results in Grundfos.  Support the operations of Grundfos.

Your main responsibilities:

• Plan orders to ensure stock accuracy and realistic planned dates.
• Identify delayed purchase, planned, and production orders and move to new and realistic delivery dates to have an accurate plan. Share information between production and planning and communicate delays or improvement with order handling.
• Identify missing components for production and move orders with missing components to ensure feasible production schedules are maintained. Actively reschedule production orders and communicate to order handling.
• Ensure the correct picture of the current capacity load and available capacity according to time and pieces is maintained by ensuring routings are realistic and relevant to the product produced.
• Create new production orders to confirm sales orders and ensure component supply. Planned orders which opening period is relevant to the business day should be converted and firmed.
• Convert related purchase requisitions and forward purchase orders to suppliers. Ensure order acknowledgements are processed and open purchase orders monitored to meet the required date in the production plan. Send weekly open order requests to key suppliers and follow up on overdue deliveries.
• Check for anonymous stock on customer stock materials and if possible, move requirements or flag that it requires disassembly. Effectively manage excess stock from suppliers.
• Check reconfirmed orders daily.
• Monitor and ensure automated processes follow the correct process.
• Continuously improve execution of practices and methods based on performance and process performance indicators.
• Be responsible to handle requests from order handling and be accountable for actions.
• Participate in strategic and operational projects.
• Participate in audits/assessments and task force assignments.
• Own, maintain and execute accurate Master data.
• Participate and contribute to network meetings and workshops.

Your background:

        We imagine that you have: 

• With at least Senior high school diploma.
• With about 1-3 years of relevant planning experience.
• Experience in using SAP MM PP SD modules is beneficial.

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What is the job about?

•  The position provides first Customer contact resolution on inquiries which can resolve rather shortly (as predefined by Group guidelines) and decide on the further processing of business transactions based on defined processes. Provide timely and effective quotations, technical advice, and Order Entry related support to Customers and sales teams.

Your main responsibilities:

• Assist customer order inquiries via telephone, email, live chat, and instant messaging
• Enter and maintain manual and electronic orders accurately and efficiently.
• Resolve missing information for orders at the time of entry, or liaise with stakeholders to do so.
• Handle customer order changes and assist with supply chain issues while providing up-to-date order and delivery statuses
• Handle order fulfillment tasks.
• Enter the incoming orders, whether manual or electronic to ensure fast, accurate order management in line with world class customer service.
• Provide order and delivery status to Customers.
• Create tickets, e.g., RFI (request for information), RFQ (request for quotation) RFC (request for complain) and RFO (request for order), for own processing or for forwarding to the back office.
• Contact Customers or internal stakeholders to resolve missing order data at the time of entry into SAP to enter an executable order.
• Coordinate Customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with External Sales, Finance, and the Supply Chain.
• Assist Customers with order progression and supply chain issues.
• Commercial advice on Customer inquiries which the employee can resolve within about 20 minutes, by email, telephone, live chat, instant messaging etc.
• Create processed offers according to the description.
• Track offers according to specifications (e.g., sales guidelines).
• Follow up on Customer interactions within Service Level Agreement (SLA).
• Provide standard pricing and delivery information.
• Identify business opportunities and handover to external sales.
• Create, delete, and maintain Customer contact data in the SAP CRM system.
• Promote digital tools towards customers using templates (GPC, My Grundfos, Extranet, etc.).
• Support in conducting ad hoc tasks in CSSC such as pricing, master data, approval workflow, digital tools, etc.

Your Background:

• Diploma or bachelor’s Degree or equivalent work experience.
• Additionally, have a minimum of 1 year of previous experience within Customer Services.
• Familiarity with MS Office & SAP & CRM applications (ideally, it will be the advantage)
• Relevant administrative experience, organizational skills & accountability with the Customer
• Good communication and networking skills together with the ability to build positive and trusting relationships with both Internal and External Stakeholders.
• Fluent in English language