Jobs at Guardrisk

Role Purpose    

• To manage a portfolio of liability claims and recoveries and to provide ad hoc technical advice to stakeholders.

Requirements    

• Matric
• A law degree – preferable but not mandatory, subject to experience in Short-term insurance environment
• 60 FAIS Credits
• Computer literacy(MS Word, Outlook and Excel)
• At least 5 years experience, some of which should be in a legal practice environment or insurance liability environment
• Insurance qualification preferable
• RE qualification
• Intensive knowledge of liability claims and resulting litigation
• Knowledge in administering and handling liability claims

Duties & Responsibilities    

• Day to day reporting to the team leader
• Handling liability claims in accordance with claims handling procedures
• Facilitating and managing outsourced liability claims
• Handling and settling claims within stipulated time frames and as per SLAs / mandates in place
• Entering into settlement negotiations with third parties / third party representatives
• Negotiating with assessors, attorneys, other service providers
• Providing technical advice on litigated matters
• Providing clients / brokers with the highest standard of service
• Providing clients / brokers with feedback on claims progress at all times
• Ensuring diary system is implemented and adhered to at all times
• Ensuring adherence to SLAs / mandates in place with regards to claims from mandated brokers
• Rendering of assistance from time to time with ad hoc tasks

Competencies    

• Good interpersonal skills
• Good Negotiation skills
• Good Communication skills
• Attention to Detail
• Ability to work under pressure
• Team player
• Good organizational skills

Deadline:4th July,2025

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Role Purpose    

• Full responsibility for 3rd party claims, end-to-end assessing and decision making, reporting, analysis and feedback to Life Ops and Capitec Ops Executives. Full responsibility for other claims, end-to-end assessing and decision making.

Requirements    

• Matric /Grade 12
• Relevant Insurance Experience
• Claims related experience advantageous
• Medical background advantagous
• Underwriting background advantageous
• At least 3- 5 years claims handling

Duties & Responsibilities    

• Being responsible for 3rd party claims (Non-mandated intermediaries)
• Co-ordinates and performs the full assessment function in ensuring that all claims are dealt with swiftly
• Role serves as direct support for the life claims business unit
• Ensuring all emails are dealt with within 24 hours
• All claims to be captured onto the Claims System
• Feedback to be provided to life claims team
• Feedback to be provided to relevant binder holders
• Monthly reporting to be provided
• Escalation of complex claims to the Claims Committee
• Handling of complaints
• Knowledge of the business practices and procedures of Claims.
• Knowledge of cell captive information so the claim is captured under the correct client details
• Being aware of whom to follow up with for speedy administration and query resolution
• Understanding of technical medical terminology
• The ability to access and integrate information quickly
• Application of Rule 17 of the PPR’s and the TCF Outcomes
• Application of sound claims processes and interpretation of policy wording
• Application of Rule 18 of the PPR’s
• Professional and efficient service level delivery
• Promote TCF / PPR outcomes
• Keeping abreast of developments within Guardrisk
• Handling of extraordinary cases/ situations
• Responsible for point of contact resolution process for the business and liaising with other business units where necessary to finalize capturing of customer requests/complaints
• Gathering of required information in order to finalise capturing requirements
• Assessing all 3rd party claims
• Assessing claims landing in the Life Claims inbox
• Performing analysis on data for trend identification and feedback
• Assistance with ad-hoc projects from time to time
• Assistance with filing and record-keeping
• Responding to complaints
• Performing Root Cause Analysis on complaints

Competencies    

• Accountable for service delivery through own efforts
• Time-management
• Self-motivated
• Collaborative
• Accepts and lives the company values
• Disciplined
• Team player
• Computer literacy essential (Word/Excel/Outlook)
• Problem solving skills
• Organisation Skills
• Excellent communication (verbal & written) interactive skills
• Complaints Management

Deadline:3rd July,2025

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Role Purpose    

• Manage an actuarial team responsible for analytical analysis and capital modelling, to ensure financial stability of Guardrisk Life and its clients and lead modelling for the valuation of SAM compliant technical provisions.

Requirements    

• Fellow or Associate Actuary specialising in Life.
• At least 6 years’ relevant work experience
• At least 3 years’ management experience.
• Advanced understanding of the components of SCR of a Life insurer as prescribed by the Prudential Standards. Cell captive specific experience will be an advantage.
• Understanding of relevant legislation, i.e., Insurance Act, Prudential Standards and IFSR17.
• Advanced understanding of discounted cash flow models, including reserving methods and liability valuation methods; Prophet software coding and model development is an imperative.

Duties & Responsibilities    
Internal process

• Provide analysis of results, engaging directly with auditors and responsible for the preparation of internal and external capital reporting material.
• Establish and implement consistent processes and controls across the business, to ensure accurate reporting and risk management.
• Accountability for developing and maintaining Prophet technical provisions modelling and capital models on cell clients allocated to the team.
• Responsible for the team’s vetting of accounting data, asset data, reinsurance data and exposure data used for actuarial valuations.
• Responsible for the delivery of the quantitative projections for the annual ORSA on cell clients allocated to the team.
• Deliver annual, quarterly and monthly SCR analysis of Guardrisk Life and its cells in line with Group practices and policies.
• Develop financial insights to proposed product developments and reinsurance arrangements.
• Oversee dividend review and sign-ff processes.
• Support business stakeholders with capital projections and plans for new business onboarding and sign-off.
• Collaborate with internal and external stakeholders, identifying and resolving any conflicting interests.
• Drive change management through regulatory and technical developments.
• Oversee continued automation of the SAM capital modelling infrastructure.

Client

• Build and maintain relationships with clients and stakeholders.
• Contribute to sustaining a competitive edge through external networking and benchmarking and representation on related forums.
• Engage with key internal and external stakeholders to identify changing client needs and make recommendations to align service offering with client needs.

People

• Participate in development and implementation of broader people strategy specific to actuarial job family.
• Create a positive work climate and culture, minimise work disruption and maximise employee productivity.
• Develop and drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
• Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
• Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.

Finance

• Contribute to the resolution of high risk and problematic capital issues in area of accountability and contribute to the development of policy.
• Implement and provide feedback on the effectiveness of financial policy, practice and procedures: preventing illegal, unethical or improper conduct.
• Develop and implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability.

Competencies    

• Expert knowledge in Prophet software and prophet model development.
• Expert knowledge MS Office; knowledge of MS SQL.
• Intermediate to advanced programming experience.

Deadline:11th July,2025