Jobs at Hollywoodbets

Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for a Betting Clerk. Do you think you have what it takes to be our newest Purple Star?
• The successful candidate will be responsible for managing the operations of the branch in terms of taking customer bets, increasing stakes, managing cash, doing payouts, customer services and compliance.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 1-2 years’ experience in the Gaming industry.

A Bonus To Have:

• Valid driver’s license
• Related Diploma/Degree
• Matric

What You’ll Do For The Brand:

Branch Growth

• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratchings which occur throughout the day.
• Be knowledgeable on all betting rules, odds and pay-outs.
• Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
• Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.

Sales Administration

• Manage cash within the branch according to defined processes/procedures and minimize risks, Theft/fraud.
• Team members are to be alert to emerging attempts to defraud the company.

Cash Management

• Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
• Interim checks must be done within the course of the day with the team leader on duty.
• Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
• Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that your work stations is well maintained and in good working condition.
• Comply with all procedures to prevent losses to the company, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line)

Customer Service

• Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address customer complaints and ensure that customers are given positive feedback.
• Build strong relationships with regular customers.
• Create a customer centric culture within the branch and drive the philosophy of “service with a smile” at all times.

Compliance

• Compliance and adherence to company's internal control policies.
• Compliance to the code of ethics and escalate fraudulent activities.
• Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take bets wearing Hollywood uniform.
• Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to other team members.

What You’ll Bring To The Team:

• Demonstrate good analytical skills.
• Strong computer skills.
• Demonstrate creative skills.
• Strong sense of accountability.
• Work under pressure and able to meet deadlines.
• Demonstrate excellent attention to detail.
• Must be able to plan effectively and efficiently in order to meet deadlines.

go to method of application »

Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for Senior Digital Media Buyer x 2 to be based in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star?
• The Senior Digital Media Buyer must have a passion for the digital media industry and will be appointed the responsibility of managing media buying aspects for the company. The successful candidate will be required to plan media buying campaigns, manage digital media buying platforms and report to relevant stakeholders as well as manage a team. The ideal candidate will need to optimize advertising campaigns for the company and build relationships with the respective external suppliers. Staying up to date with the newest trends and different media platforms is essential.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Minimum 2 -3 Years’ experience in SEO and PPC
• Minimum 2- 3 years management experience

A bonus to have:

• Degree in Marketing, Digital Technologies, or relevant field

What You’ll Do For The Brand:

• Responsible for developing, deploying and optimizing paid media campaigns across multiple digital platforms such as display etc. with high conversion rates and maximized profitability for acquisition and awareness.
• Use performance metrics (CPA, CPM) to revise campaigns for strategy and optimization.
• Proactively and effectively optimize media buys utilizing KPI metrics and internal data to ensure campaign profitability focused around CPAs, conversion rates and retention.
• Analyze campaign data, develop and deploy tactics and strategies to continuously scale spend and improve conversion performance and efficiencies.
• Negotiate pricing and terms for advertising purchases considering business requirements, media availability, media specifications and budgets.
• Identify, research, evaluate media market trends, media supply availability, new markets and competitive activity. Capitalize on untapped opportunities such as niche sites and networks highly relevant to our products that might otherwise be overlooked.
• Collaborate/coordinate with cross-functional teams including content, creative and development to craft new advertising campaigns.
• Effectively manage positive and productive relationships with online publishers and vendors.
• Lead and mentor Junior Digital Media Buyers.
• Managing a team for success.
• Ensure targets are achieved and manage, analyze and optimize campaigns to achieve and exceed KPI’s.
• Ensure that accounts are optimized according to targets – leads generated vs. operational requirements.
• Provide ad-hoc, weekly and monthly reports to all internal parties based on performance per product and per campaign.
• Ensure continuous communication and meetings exist between all internal stakeholders to ensure target requirements are met.
• Research competitors and provide suggestions for improvement
• Book digital media across websites, app’s and suitable ad networks
• Optimise advertising campaigns based off performance.
• Update necessary campaign budgets upon review.
• Report to management and key stakeholders on the performance of campaigns.
• Work together with the compliance team to get digital campaign agreements in place.
• Campaign performance monitoring and reporting on a weekly basis.
• Assist with running of campaigns on self-service programmatic platforms.
• Join in campaign performance meetings to build direct relationships with external service providers.
• Identify and implement new potential digital external opportunities.
• Ensure contracts are renewed accordingly.
• Ensure payment for campaigns are submitted timeously are actioned and admin tasks execute
• Implement strategies to ensure acquisition of clients.

People

• Clear communicator.
• Ready to be accountable.
• Have a keen eye for detail.
• Proven multi-tasking record.
• Stress-tolerant and great at shifting priorities as demands change.
• Analytical thinker
• Comply with company policy and values.
• A team player with exceptional organizational and technical skills.
• Excellent time management skills and the ability to cope with many projects at any given time.
• Open-minded and willing to make changes swiftly.
• High attention to detail.
• Possess the confidence to explain and sell ideas to colleagues.
• Strong personality.
• Enthusiastic and a passion for what you do.
• Natural leadership ability with proven track record.

Compliance, Risk, and Quality

• Compliance with company policies and procedures.
• Ensure insertion orders are reviewed and signed off on
• Ensure contractual T’s & C’s are reviewed and approved
• Ensure budgets are implemented across campaigns accordingly
• Ensure artwork for time sensitive competitions or promotions are posted and removed on time
• Ensure reporting is accurate and legible
• Ensure logical saving of all contract, artwork roll outs, campaigns, approvals etc.

Growth and New Markets/Products

• Maintains technical knowledge as well as builds new relationships by attending workshops and seminars.
• Keep abreast with competitor activity, market innovation, market trends, and customer trends.
• Ensure measures are put in place and steps are taken to achieve the short term, medium term, and long-term goals.
• Product innovation, new service offerings to customers.
• Source new customers.

What You’ll Bring To The Team:

• Consistently delivers required business results
• Ability to receive info to expand business
• Develops and implements marketing strategies and programs
• Develop unique designs that convey a recognizable meaning
• Project management and reporting skills

go to method of application »

Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have amazing opportunities for Sales Agent (Field) X2 to be based in Free State (Kroonstad). Do you think you have what it takes to be our newest Purple Star?
• The position will be responsible for reaching daily, weekly, and monthly mobile sales targets and all other targets related to increasing the mobile customer base. Understand customer needs and handle different types of personalities. Represent the brand professionally and positively.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

A Bonus To Have:

• Matric
• Prior work experience as a promoter or similar
• Excellent Customer Service Skills.

What You’ll Do For The Brand:

• Customer Service: Assist clients with opening accounts and all betting queries
• Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services
• Drive mobile marketing campaigns to increase sales and sign up new online accounts
• Must keep records of their sales activities and report their progress to management daily
• Promote the mobile nrand
• Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
• Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
• Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
• Keep work areas neat and tidy to promote a positive image to customers
• Ensure appropriate management, safekeeping, and maintenance of all mobile equipment
• Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
• Might be required to roam between branches and stores as per operational needs
• Any other related duties that might be required within the business

What You’ll Bring To The Team:

• Good communication and interpersonal skills
• Excellent Listening skills
• Must be result driven
• Good understanding of Mobile and Internet betting, betting procedures and types and TUV (top up voucher) distribution.
• Strong system and sales knowledge

go to method of application »

Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for a Team Leader to be based in Verulam. Do you think you have what it takes to be our newest Purple Star?
• The purpose of this role is to manage the Branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 1 -2 years leadership experience.
• 12 months’ experience within the Retail Gaming or Betting industry.

Advantageous

• Valid driver’s license.

What You’ll Do For The Brand:

Branch Growth:

• To ensure achievement of targets within your areas in accordance with branch
• Drive business results by creating an open dialog with your guests to educate them on all your branch
• Ensure betting boards are updated
• Updating of memos, card changes, results and scratchings which occur throughout the
• Be knowledgeable on all game rules, odd and pay-outs.
• Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
• Taking customer bets where (A requirement in express Branches).

Cash Administration:

• Cash management within the branch according to defined processes/procedures and minimize risks, theft/ fraud.
• Educate team members on all FICA
• Ensure daily banking schedules are submitted to the Branch Manager/ Senior Team
• Ensure adherence to credit card administration &EFT policies where
• Ensure team member are issued with correct floats at the end of their
• Interim checks must be done within the course of the day with team leader on
• Ensure to reconcile by end of shift to the balance which is reflected on the LPM/ Admin /HIS
• Recovery process must be managed in line with processes/procedures
• The correct process must be followed with lost ticket claims,
• Ensure the ticket number is received from the Helpline when processing the claim
• Record the guest’s details and D number to validate payment after 90 days

Branch Reporting:

• Ensure that daily newsflashes provide a high-level overview of the operations for the day
• Manage branch stock control to ensure that there is sufficient supply (although not over/under).
• Ensure that a stock taking is done weekly and account for stock
• Team Leaders must send an email notifying the Branch Manager/ Senior Team Leader and Cash Management department of the shortage

Security Management:

• Be aware of your surroundings when opening and closing the
• Ensure all security factors are adhered to when banking is
• Be aware where all panic buttons are placed within your
• Ensure all camera’s inside and outside the branch are all in working
• Manage all security aspects in the
• The cashing up process must be conducted with the branch doors closed with security monitoring the

Branch Appearance:

• Ensure that the branch is always neat and tidy according to Hollywood
• Ensure that facilities are well maintained and in good working
• Comply with all procedures to prevent losses to the organisation, advising your branch /senior team leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, off – line).

Compliance:

• Compliance and adherence to company's internal control
• Ensure compliance with company, legislative and legal
• More specifically, ensure compliance with Gambling Board
• Compliance to the code of ethics and escalate fraudulent
• Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
• Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
• Ensure all team members are dressed in their correct Hollywood uniform when on
• Credit bets are not allowed to be taken by any team
• Team members on duty are not allowed to take personal bets within the
• Team members are not allowed to be behind the terminal counters when off
• Team members on duty are not allowed to utilize the Limited pay-out

Communication:

• Ensure all operational communication within the branch is circulated to all team
• Ensure team members are aware of key business campaigns, business updates and marketing
• Ensure that the correct lines of communication is followed at all times and that timeous feedback is provided to support office when information is requested.

People Management:

• Manage team member rosters/schedules and ensure the branch is adequately staffed taking into account busy periods, events and operational requirements.
• Ensure staff attendance and behavior is manage with the guidance from Branch Manager/Senior Team
• Ensure all new take recruitment documentation is submitted timeously to the Human Resources

Guest Service:

• Ensure to provide good guest service by being friendly, helpful, polite and courteous at all
• Pro-actively address guest complaints and ensure guest feedback is
• Build strong relationships with regular
• Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times

Values:

• Actively promote the Hollywood
• Live the values and lead as an example to the
• If the branch has LPMs, responsible for management
• If the branch has F&B facilities/RD facilities/support office teams/training facilities, ensure a close working relationship with these
• Work closely with the Branch Manager /Senior Team leader and suggest areas of improvement to ensure that the branch attracts and retains guests
• Must be available 24/7 in case of emergencies

What You’ll Bring To The Team:

• Strong numerical literacy and financial acumen.
• Focused driven whilst demonstrating exceptional attention to detail.
• Must have a strong sense of accountability.
• Demonstrate good understanding of betting procedures and understanding of different betting types.
• Excellent problem-solving skills.
• Excellent presentation and reporting skills.