Jobs at Ingersoll Rand

Job Summary

• As a Lead Technician, your main responsibility is to inspect, service, repair, test and report on Company products in the field and that have been returned by the customer and provide technical service via phone & electronically to the customer and Account Managers. You will be responsible for leading a team of your fellow Service Technicians, and will report to the Service Manager

Responsibilities

Product:  

• To provide diagnostic analysis, repair and/or preventative maintenance of customer products in service workshops or installations at customer locations.
• To attend to breakdowns & callouts including standby duties.
• To keep ad-hoc & contract service database up-to-date.
• To assist service administrators with technician job planning & scheduling.
• To compose & scope all major overhaul / repair jobs as well as specialized request for quotes.

Reports: 

• Prepare and submit written reports of in-house or site visit inspections with recommendations.
• Review and edit reports before they are sent to the customer.
• Provide reports regarding repairs of equipment in the workshop.
• Attend all Managers’ meetings’ and forecast of the month’s budget.
• Produce technical failure reports on equipment.

Training: 

• To train service technicians, employees, customers and vendors in correct operation and maintenance of product.

Service Bulletins:

• Assist in the development of service bulletins, procedures, etc. for both warranty products and out-of-warranty service.

Stores:

• To control accurate stores inventory in conjunction with service administrators and warehouse personnel.

Health & Safety:

• To ensure all check list and toolbox talks are documented and conducted,
•  All health & safety specifications are adhered to at all times.

Team Management:

• Plan the work schedule of your team of technicians to maximize efficiency.
• Verify & validate overtime & standby for the team, co-ordinate annual leave schedules, assist the Service Manager by planning & performing daily service work at customer site(s).

Basic Qualifications

• 5 years’ field service experience with Rotary & Centrifugal air compressors and Air Dryers (Essential)
• Knowledge and experience in Health & Safety requirements (Essential)
• Grade 12 or equivalent (Essential)
• Trade Test technical certification Millwright/Fitter/Electrical (Essential)

Requirements

• Ability to effectively communicate at all levels of the organization
• Must be proficient in Microsoft Office (Essential)         

Key Competencies

• Adhering to principles and values
• Persuading and influencing
• Delivering Results & Meeting Customer Expectations
• Coping with Pressure & Setbacks
• Adapting & Responding to Change
• Planning & organizing
• Special Accommodation

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Job Summary

• A technically inclined salesperson who is accomplished in the process of influencing brand preference, from a features and benefits differentiation standpoint.  This person is well versed in how to assist the specifying and purchasing decisions, relative to the advantages of process equipment, to include flow control componentry. 

Responsibilities

• Grow annual sales to meet the company goals and fulfill the strategic plans.
• The qualified candidate will promote and support sales activity within the territory
• To become effectively educated in the assigned target market, products and industries.
• Bring added value to the process from one’s own energy and ambition for success.
• Make recommendations relating to potential changes in representation and market segmentation as might be required to meet all financial regional objectives and establish new sales channels for the WGI portfolio within the territory.
• Interact with the global key accounts team to secure large projects within the territory.
• Management of existing sales channels within the assigned region to encompass establishment of sales targets, submission of performance reviews, monthly sales reports, development of regional sales strategies and supervising corrective action measures as may be required.
• Provide technical product training as required for all Reps and Distributors in the assigned region.

Basic Qualifications

• Bachelor’s degree or Masters; preferably a BS degree in Mechanical, Chemical Engineering or Electrical Engineering.
• 3 - 5 years of experience
• Candidates with suitable, substantial experience along with formal post graduate training in disciplines related to the technology and target customer bases (industries) will be considered.
• Language – French and English

Travel & Work Arrangements/Requirements

• Flexible working, hybrid, 50% travel

Key Competencies

Absolute KEY skills needed for role

• The optimum Regional Manager is accomplished in both selling through independent channels as well as direct.  They are experienced in managing EPC’s, OEM and Key Accounts. They are relationship builders, based on their credibility, integrity and knowledge.
• A minimum of five years of selling pumps and related process equipment in the water, industry, Power, Municipal, and similar markets.
• Successful career history that includes selling to end users through manufacturers’ reps and independent distributors.
• Verifiable knowledge of chemical treatment technology and treatment systems in the targeted industries.
• Knowledge of techniques to be successful in working with specifying engineers.