Jobs at Jonsson Workwear

• Our team requires an experienced, high-calibre External Customer Advisor to look after our customers in the Heidelberg region. As the dedicated point of contact, you are presentable and professional, with exceptional interpersonal skills. You are prepared to go to great lengths to ensure our customers are served with charm, obsession and consideration.

The individual best suited to this role will be required to:

• Demonstrate the initiative and drive to forge strong customer partnerships.
• Display the intelligence and communication skills needed to connect with individuals at every level of our customer’s business.
• Think big, think laterally and continually look out for new opportunities with determination and persistence.
• Understand each customer’s requirements, and proactively suggest solutions that meet their needs.
• Always follow up, follow through and fulfil your commitments, always.
• Spend a substantial amount of time travelling to call on customers, with Jonsson Workwear Heidelberg as your central location when needed.

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The main responsibilities of the role include: 

• Overseeing all the elements of the in-store experience on the depot floor.
• Ensure customers are welcomed and well looked after in the store.
• Have a thorough understanding of our workwear solutions; ensuring their team is also fully aware of our full product and service offering.
• Ensure all our products are always well stocked and merchandised to the highest standard.
• Inspire the team to tell better stories around our products and their value, usage and suitability for the customer.
• Ensure the coffee station is well stocked, clean, and that customers are served promptly.
• Ensuring there is always effective communication with all customers on everything related to their orders and quotations.
• Building leads from walk-in customers and finding ways to continuously look after them.
• Leading by example, to ensure the team are constantly looking for ways to better serve the customer.
• Proactively searching for incredible people to join the team.
• Overseeing the general upkeep and cleanliness of the retail floor space.
• Available to work on weekends when required.

The experience we’re looking for:

• Has led a high-performance team with responsibility for customer in-store experience.
• Experience in a guest relations or customer-facing role, advantageous.
• Has led a team of 10 team members or more, effectively.
• Highly proficient in MS Office with advanced Excel, Word, Outlook.
• Experience with the Syspro ERP system preferable.
• Is fluent in spoken and written English with excellent communication and interpersonal skills.

The type of personality that will excel:

• A natural leader with the ability to guide and motivate the team around them.
• Someone who holds everyone accountable to their commitments.
• Has a customer-centric mindset and can “make a plan” to serve the customer brilliantly.
• A tenacious mindset, willing to do whatever it takes.
• Uses initiative and has their finger on the pulse.
• Works accurately and efficiently under pressure and has a sense of urgency.
• Obsessed with excellence and attention to detail.