Jobs at Kaelo

Job Description

Purpose

The Client Relations Consultant manages the relationships with our clients, building long sustainable business relationships. Focusing on growth through opportunities and key relationship management outcomes. Ensuring retention of business and enhanced loyalty to our brand. Working closely with the sales and operational teams to manage relationships with clients and continuously improve and adapt.

• Building and maintaining relationships with clients and key personnel within key account companies
• Conducting reviews and needs based research to ensure clients are satisfied with products and services
• Identify and implement up-sell and cross selling opportunities
• Creating awareness of product offerings and ensuring knowledge is transferred to all levels of audiences
• Escalating and resolving areas of concern as raised by clients , through accurate root cause analysis and ensuring continuous improvement is driven
• Manage a portfolio of clients in accordance to the agreed Service Level Agreement
• Develop and enhance retention and growth strategies
• Develop, maintain and improve consistent client communication and engagements
• Track, measure and evaluate the effectiveness of CRM processes within each client
• Review, analyse reports and submit recommendations for new opportunities and align to the purpose of the business offerings.
• Work with our clients in accordance with the SLA and ensure that all planned services are delivered and administrated in terms of requirements
• Manage and strengthen the relationship with all clients in the portfolio
• Ensure that all events are planned and implemented effectively. Ensuring to measure success and improvements
• Ensure that all events are monitored in accordance with the allocated budget
• Document all meetings and ensure clients receive feedback within agreed upon turn-around times
• Develop pro-active initiatives that improve the client's business and efficiencies within Kaelo

Qualifications

Qualifications

PERSON DETAILS : WORK EXPERIENCE

REQUIRED

• 3 – 5 Years Corporate Client Servicing Experience
• Health care industry experience
• Facilitation and presentation experience
• Service and sales experience
• Event and knowledge management

PREFERRED

Education and or training background

EDUCATION : QUALIFICATIONS : ACCREDITATIONS WITH PROFESSIONAL BODY

REQUIRED

• Grade 12 matric

TECHNICAL SKILLS OR KNOWLEDGE

REQUIRED

• Report writing skills
• Process skills
• PowerPoint and presentation skills

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Job requirements:

Business Analysis & Technical Specification

• Bridge the Gap: Partner with stakeholders (internal and external) to translate high-level business objectives into tangible IT solutions.
• Documentation Excellence: Develop and maintain comprehensive Business Requirements Specifications (BRS) and System Requirements Specifications (SRS). Your documentation must be clear, concise, and testable.
• Technical Blueprinting: Create detailed functional requirements, process flows (BPMN), and mock screens/wireframes. You will define explicit business and system rules to guide the development team.
• Developer Collaboration: Work closely with technical teams to ensure the build aligns perfectly with the business intent. 

Project Management & Delivery

• End-to-End Ownership: Go beyond analysis by managing the delivery of your assigned projects. You will track timelines, manage scope, and ensure all milestones are met on schedule.
• Quality Assurance: Provide quality control for deliverables and overseeing testing to ensure solutions meet business needs.
• Process Improvement: Lead in-depth business process analyses to identify opportunities for automation, cost optimisation, and efficiency.

Strategic Contribution

• Identify innovative solutions and present strategic approaches for management consideration.
• Stay ahead of industry trends and emerging technologies to continually enhance our analysis capabilities

Qualifications

Requirements & Qualifications

Education:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.

Experience:

• Minimum of 5 years of hands-on experience in business analysis within the SDLC.

Technical Skills:

• Proficiency in business process modelling (BPMN), creating wireframes/mock screens, and defining complex system rules.

Project Management:

• Proven track record of leading and delivering projects. Exposure to PMBOK or PRINCE2 is highly advantageous.

Tools:

• Strong command of the MS Office Suite (Word, Excel, PowerPoint) and analysis tools such as Visio and Jira.

Soft Skills:

• Exceptional communication and interpersonal skills, with the ability to influence stakeholders at all levels

Additional Information

• Accountability
• Action Orientated
• Collaborative 
• Communication Skills 
• Writing Skills 
• Manage Complexity
• Problem Solving Skills 
• Creative Thinking
• Decision Making Skills 
• Efficient and Effective Mindset
• Financial Acumen
• Planning and Organisation 
• Resilient and adaptive 
• Resourceful
• Significance and values orientated