Active Jobs at TransUnion

What We'll Bring:

• The Batch Services team, as part of our USA Customer Engagement division, plays a pivotal role in delivering tailored Batch Credit Data Solutions to TransUnion’s customers.
• Working closely with some of our most valued clients, the Consultant leads the relationship from a solution standpoint—ensuring that what we deliver is not only of high quality but also genuinely impactful.
• Beyond delivery, the Consultant also drives internal projects and initiatives aimed at improving how we operate—constantly on the lookout for ways to enhance efficiency and elevate the customer’s experience.

What You'll Bring:

Key Responsibilities 

• Own the end-to-end delivery of batch data solutions—from customer engagement and requirements gathering to solution configuration, validation, and fulfillment.
• Build trusted relationships with high-value customers, acting as a strategic advisor and ensuring solutions deliver measurable business value.
• Collaborate with sales, product, and technology teams to define, configure, and deliver solutions that meet both operational and strategic needs.
• Manage a portfolio of diverse solution delivery projects, balancing priorities, timelines, and stakeholder expectations.
• Guide customers through platform transitions and evolving capabilities, ensuring smooth adoption and alignment with business goals.
• Act as a subject matter expert—translating complex requirements, advising on compliance risks, and supporting internal and external stakeholders.
• Drive continuous improvement by identifying process gaps, leading internal initiatives, and contributing to operational efficiency and innovation.
• Handle escalations with professionalism, resolving issues effectively while maintaining customer confidence and protecting TransUnion’s reputation.
• Operate within governance and compliance frameworks, ensuring all solution activities meet regulatory and internal standards.

Qualifications & Experience 

• Bachelor’s degree or equivalent experience, ideally in Financial Services, Data Analytics, Business Analysis, or a related field.
• 5+ years’ experience in solution delivery, data or business analysis, product management, or software development—preferably in a regulated or compliance-heavy industry.
• Proven ability to design, deliver, and validate data-driven solutions that meet complex business needs.
• Experience interpreting large datasets and translating insights into actionable recommendations.
• Experience in translating business requirements into executable configurations and collaborating effectively with technical teams.
• Experience communicating technical concepts to both expert and non-technical audiences, adapting style to suit the context.
• Experience managing multiple priorities and projects independently in a fast-paced, evolving environment. transunion.com
• Experience delivering solutions within regulatory frameworks such as consumer credit, data privacy, and data governance, understanding their impact on solution design.
• Demonstrated experience as proactive problem-solver with a strong sense of ownership, able to identify process gaps and drive improvements.
• Professional Competencies 
• Strong interpersonal and relationship management skills, with the ability to build trust and engage effectively with high-value customers.
• Excellent communication skills—able to tailor messaging for both technical and non-technical audiences, and present solution outcomes with clarity.
• Skilled in managing conflict and navigating complex conversations while maintaining professionalism and protecting the TransUnion brand.
• Confident leading customer engagements and cross-functional collaboration, fostering shared ownership and alignment.
• Highly adaptable—able to shift between strategic thinking and hands-on problem solving in a dynamic, fast-paced environment.
• Strong sense of accountability, attention to detail, and organizational discipline—able to manage multiple priorities with composure.
• Customer-centric and proactive, with a continuous improvement mindset and a natural curiosity to deepen expertise and drive value.

Impact You'll Make:

What We Bring

• A welcoming and energetic environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile.
• Flexible time off, workplace flexibility, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars.
• Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.
• We prize flexibility, continuous improvement and openness, and offer a unique opportunity to combine technology with client relations and support.

End Date: January 21, 2026

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What We'll Bring:

• At TransUnion, a leader in the information services industry, we've made a habit of impacting the world around us. Our commitment to technology is second to none. In our environment, we constantly encourage new ideas and new thinking from our employees, and thus our continued growth is assured.
• The Africa Advisor External Communications is responsible for the corporate positioning of the business in South Africa and Rest of Africa (including Botswana, Kenya, Malawi, Namibia, Rwanda, Eswatini and Zambia).
• It is responsible for building the reputation of the company as a global information and insights company that makes trust possible in global commerce. It supports and where appropriate leads crisis/incident work and develops and implements insights and issues-based campaign activity aligned to the wider in-region business strategy. They also write and support selected client communications that impact on our corporate reputation.
• They report to the Africa Head of Corporate Communications (Senior Manager). They are a member of the Corporate Affairs & Communications team globally, and work closely with the Global Brand Management & Marketing teams.
• The role includes working with the wider Marketing (Africa, International and Global) team to successfully support and deploy demand generation and brand awareness activity. This role has a close working relationship with the International Social Media team and will draw on the wider international writing and design capabilities.
• The role works with wider Enterprise teams to promote our mission and strategy and the value we bring to the markets we are in.
• Along with the Africa Head of Corporate Communications, the role works with Senior Executives and Directors to develop the TransUnion Africa corporate story, both sharing and learning from best practice and wider Enterprise corporate messaging.
• The Africa Advisor External Communications is flexible in their duties (often assisting other disciplines and wider functions). Internal communications isn’t the focus of this role but where corporate reputation or project-specific work dictates, this may be required. Importantly, this role also supports and delivers
• combined TUA and GCCA PR work (taking a one TU approach), liaising closely and collaborating with the Africa Internal Communications Manager who supports in-region internal communications (TUA and GCCA) and has wider GCCA responsibilities.
• The role will manage external agencies and budgets. It does not have line management responsibility.

What You'll Bring:

Experience & Qualifications

• Exceptional communication skills, including ability to write, pitch and present compelling content
• Strong track record developing, executing and measuring the success of strategic communication programs leveraging a variety of digital and traditional channels
• Strong stakeholder management and collaboration skills with the ability to influence
• Quick assimilation of complicated and technical information
• Well organised self-starter with the ability to multitask
• Strong media knowledge Degree educated & relevant professional training
• 7+ years of experience in similar role(s) (agency or in-house – preferably both)

Additional Advantages:

• Project management (formal or informal)
• Experience of operating in a digital-first environment (including maintaining CMS for online newsroom)
• Experience of other complementary disciplines (e.g. social media and other communication channels/marketing disciplines)
• Experience working in information services and/or financial services

Impact You'll Make:

• Develop and deliver an integrated Africa PR program (includes TUA and GCCA), with alignment to wider international and global frameworks/ processes
• Working with the Africa Head of Corporate Communications, support wider corporate, and communications (and marketing) strategy, including but not limited to product announcements, research insights/thought leadership, wider brand building activity, partner and employer of choice programs
• Communicating our corporate comms PR strategy, messaging, content and importantly measurement to key stakeholders and ensuring alignment
• Support senior spokespeople and coach them on best practice interview technique and key messages
• Protect the company’s reputation as a key member of the crisis/incident communications team
• Advise on wider related communication matters (speeches/events etc.) and provide adhoc ‘consultancy’ advice directly to senior team and wider functions as required
• Support and deliver combined TUA and GCCA PR activity (taking a one TU approach)
• Writes and supports priority client communications that impact our corporate reputation

End Date: January 29, 2026

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What We'll Bring:

• TransUnion is committed to finding innovative ways information can be used to help businesses and consumers make smarter decisions.
• As a data scientist in our team, you’ll join a world class group of data scientists, statisticians and mathematicians on a mission to derive insights from data and put them to good use.
• You’ll be responsible for developing credit risk, fraud and customer solutions through consulting engagements and research serving TransUnion’s clients across Financial Services, Telecommunications and Insurance Industries.
• We offer a work environment that encourages collaboration and innovation on a global scale. We consistently explore new technologies and tools to remain at the forefront of analytical innovation.
• Best-in-class analytical platforms with proprietary TU analytical tools, shared services, and a hybrid-cloud infrastructure.
• Our culture encourages our people to hone current skills and build new capabilities while discovering their genius..

What You'll Bring:

• Honors or Master’s degree in: Statistics, Applied Mathematics, Computer Science, Engineering, or another highly quantitative field.
• At least 5-7 years of professional experience with analytics and client solutioning projects.
• Multiple examples demonstrated success in internal and external client-facing analytical roles over a period of at least three (3) years.
• Extensive experience in developing, interpreting and presenting credit risk and propensity models to internal and external clients.
• Strong written and verbal communication skills ability to clearly articulate ideas to both technical and non-technical audiences, strong presentation skills with comfort presenting to multiple levels within the organisation.
• Strong analytical, critical thinking, and creative problem-solving skills.
• Must be comfortable with presenting generated insights and recommendations to clients.
• Mastery of a statistical programming languages such as R, and SQL; proficiency with Microsoft Office tools.
• Operates with little supervision in a complex, dynamic, matrixed environment. Able to handle multiple tasks at one time.
• Strong project management skills with the ability to manage multiple assignments effectively.
• An understanding of current industry challenges and trends at the level needed to proactively identify customers’ analytical needs and related business opportunities.
• Experience and familiarity with analytical consulting.
• Experience working with credit bureau data and solutions preferred.
• Experience with cloud service platform would be advantageous.

Impact You'll Make:

• You’ll collaborate with cross-functional teams and external partners both locally and internationally to drive the design and development of analytical products and solutions at TU Africa.
• You’ll lead, provide guidance and contribute subject matter expertise in projects involving descriptive, predictive, and prescriptive analysis – leveraging a variety of advanced tools and techniques.
• You’ll deliver analytic insights and recommendations in succinct and compelling presentations for internal and external customers and an executive audience.
• You’ll foster a high-performance culture and cultivate an environment that promotes excellence and reflects the TransUnion brand.

End Date: February 5, 2026

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What We'll Bring:

• This is an entry-level position responsible for handling various queries received either telephonically, through live chat, fax, ticket or email from consumers regarding their credit reports and TransUnion products.
• The associate provides prompt assistance and resolution to consumer inquiries, including disputes, opt-outs, password resets, and other product-related queries. They troubleshoot and analyze system errors, apply fixes where possible, escalate and track unresolved issues for further review.
• The role involves maintaining constant communication with their team leader about any issues or error trends and may include mentoring peers by sharing best practices.
• Additionally, the associate ensures compliance with all TU and other relevant regulatory requirements. They also may work on special projects as assigned.

What You'll Bring:

Responsibilities

• Play a crucial role in maintaining customer relationships by developing strategies to retain clients.
• Professionals handle customer inquiries, resolve issues, and work to enhance customer satisfaction while identifying opportunities to upsell whenever possible.
• Addressing any questions or concerns the customers might have promptly.
• Effectively resolving customer complaints by providing quick and satisfactory solutions.
• Engage with customers intending to cancel their services, using persuasive communication skills to understand their concerns and offering solutions to retain
• Document all customer interactions, feedback, and the outcome of retention efforts in the company’s CRM system for future reference and analysis.
• Processing orders and transactions.
• Retain clients with providing product and service information/ benefits.

Impact You'll Make:

• Excellent communication & written skills in English.
• Proficient time management.
• A positive & cooperative attitude.  
• Detail orientated and ability to multi-task.
• Experience of working in a call center or sales. Preferably more than 1 year of call center experience.
• Experience of working with sensitive information.
• Ability to adapt to changes according to the business needs of the company.
• Understanding of the banking or credit referencing industry is desirable, but not essential.
• Ability to work well within a team and communicate with other departments.
• In-depth knowledge of sales and marketing software.
• Excellent customer service skills and passion for sales.

End Date: January 17, 2026