Service & Retain US Agent at TransUnion

What We'll Bring:

• This is an entry-level position responsible for handling various queries received either telephonically, through live chat, fax, ticket or email from consumers regarding their credit reports and TransUnion products.
• The associate provides prompt assistance and resolution to consumer inquiries, including disputes, opt-outs, password resets, and other product-related queries. They troubleshoot and analyze system errors, apply fixes where possible, escalate and track unresolved issues for further review.
• The role involves maintaining constant communication with their team leader about any issues or error trends and may include mentoring peers by sharing best practices.
• Additionally, the associate ensures compliance with all TU and other relevant regulatory requirements. They also may work on special projects as assigned.

What You'll Bring:

Responsibilities

• Play a crucial role in maintaining customer relationships by developing strategies to retain clients.
• Professionals handle customer inquiries, resolve issues, and work to enhance customer satisfaction while identifying opportunities to upsell whenever possible.
• Addressing any questions or concerns the customers might have promptly.
• Effectively resolving customer complaints by providing quick and satisfactory solutions.
• Engage with customers intending to cancel their services, using persuasive communication skills to understand their concerns and offering solutions to retain
• Document all customer interactions, feedback, and the outcome of retention efforts in the company’s CRM system for future reference and analysis.
• Processing orders and transactions.
• Retain clients with providing product and service information/ benefits.

Impact You'll Make:

• Excellent communication & written skills in English.
• Proficient time management.
• A positive & cooperative attitude.  
• Detail orientated and ability to multi-task.
• Experience of working in a call center or sales. Preferably more than 1 year of call center experience.
• Experience of working with sensitive information.
• Ability to adapt to changes according to the business needs of the company.
• Understanding of the banking or credit referencing industry is desirable, but not essential.
• Ability to work well within a team and communicate with other departments.
• In-depth knowledge of sales and marketing software.
• Excellent customer service skills and passion for sales.

End Date: January 17, 2026