The company is headquartered at the CMA CGM Tower in Marseille, France,[8] and is the third largest container shipping company in the world.[9] The company's 2023 annual revenue was US$47 billion.[4]
CMA CGM business activities include shipping, port operation, supply chain management and warehousing, with a presence in 160 countries through 400 offices, 750 warehouses, 155,000 employees and a wide fleet of 593 vessels. CMA CGM serves 420 of the world's 521 commercial ports and operates 257 shipping lines
Focusing on HO pre-determined “Special – RF/OOG/HAZ” list of customers, you handle exceptions / customer requests / issues / complaints / disputes and provide appropriate solutions / alternatives.
Coordinate with related internal teams and follow up to ensure resolution
Contact to customers and manage / coordinate system modifications when needed (vessel delays, call omits, rollover, cut & run, late VGM etc.)
Arrange and attend customer meetings and provide ecommerce training support as and when required. Promote E-Commerce adoption.
Adhere to customer service KPI for Nova care as well as iConnect.
Ensure follow up on idles as well as possible delays of cargo at connecting ports
Provide any customer service-related reporting to customer care management as and when required.
Manage extra tailor-made tasks based on commodity/special cargo needs.
Regularly meet with customers to review business needs and work on targets (Customer Journey Mappings (CJM’s)
Skills and Qualifications:
Knowledge of shipping procedures and processes
Diploma / Degree with shipping maritime focus
Relevant shipping courses
Fully computer literate (Navis and Microsoft package)
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