Jobs at Mango5

Insurance Sales Agents

At Mango5 we offer you the opportunity for immense growth and development.  Our Mango5 family drives their own success, with our hard work and dedication we create a very strong work ethic.  Our willingness to excel makes for an awesome working environment.
We believe in enhancing our brand through our people.   We embrace the diversity in our employees and together we encourage a culture of respect for others.

Requirements

Who You Are

• An exceptional negotiator
• Confident to cold call
• Have a minimum of 6 months call centre experience
• Have a minimum of 6 months sales experience
• Computer literate with good data-capturing capabilities
• Clear Criminal record

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Description

A leading technology firm with a special focus on vehicle tracking and telematics, is looking for highly motivated and result-driven Sales Agents to join our dynamic team in Cape Town.

In this role, you will work in our fast-paced call center, where your main responsibility will be to present and sell our latest tracking solutions to potential customers over the phone. Your exceptional communication and negotiation skills, paired with a customer-centric approach, will be key to your success in this role.

Requirements

Key Responsibilities:

• make outbound calls to potential customers.
• Present and sell our tracking solutions, explaining features and benefits accurately.
• Use persuasive sales techniques to overcome objections and close sales.
• Capture and process orders accurately.
• Maintain a high level of product and company knowledge.
• Meet and exceed set sales targets.
• Provide excellent customer service, addressing queries and complaints effectively.

Qualifications and Skills:

• Strong negotiation and persuasion skills.
• Confident to cold call
• Have a minimum of 6 months sales experience.
• Clear Criminal record
• Proficiency in MS Office Suite and CRM software.
• Self-motivated with the ability to work independently and in a team.
• A strong desire to meet and exceed targets.

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Description

• Mango5 has an exciting new campaign, and we are seeking Highly motivated, energetic, and experienced sales executives to join our team. The senior sales executive is an experienced sales individual who is FAIS accredited. This individual will be responsible for successfully executing on outbound sales calls whilst supporting the upskilling of less experienced sales executives.  

This individuals’ duties will include:  

Executing and closing sales 

• Understanding the product and the respective features and benefits. 
• Initiate sales with potential customers over the phone and informing them about product features using scripts. 
• Building rapport with customers and using the need that Futurewise aims to address to close sales deals. 
• Effectively answering customers' questions. 
• Accurately capturing customer and beneficiary information.  
• Understanding and operating within the regulatory frameworks for financial service providers. 

Maximising sales performance 

• Monitoring sales performance and identifying improvement opportunities.  
• Actively seeking customer feedback and raising reasons for not buying the product with the team leader. 
• Keep up to date on general developments in education that can be used on sales calls. 
• Make suggestions to the team leader on improvements to the script that can improve sales without detail. 
• Coaching less experienced staff on effective sales strategies. 

This role has the following requirements: 

Qualifications 

• Matric Certificate 
• Additional Qualifications Advantageous  

Experience 

• Experience as a telesales representative selling long term insurance products. 
• Proven track record of successfully meeting sales quota, preferably over the phone. 
• Experience in working with relevant computer programs and telephone systems is advantageous). 

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Job Description: 

As a BPO Call Centre Trainer, you will play a crucial role in the growth and success of our call center agents. You will be responsible for designing, delivering, and evaluating comprehensive training programs that empower our agents to provide exceptional customer service and achieve their performance goals. Your role will include, but not be limited to:

• Conducting new hire training to equip agents with the necessary knowledge and skills for their roles.
• Creating and updating training materials and resources to ensure they align with industry best practices and client requirements.
• Delivering ongoing training and coaching to existing agents to enhance their performance and customer service abilities.
• Monitoring and assessing agent performance through training assessments and call monitoring sessions.
• Identifying training needs and collaborating with management to develop targeted training initiatives.
• Staying up to date with the latest trends and developments in the BPO industry to continuously improve training programs.

Requirements

Requirements:

• Proven experience as a BPO Call Centre Trainer or similar role.
• Excellent communication and presentation skills.
• Strong knowledge of BPO call center operations and customer service principles.
• Ability to motivate and inspire individuals to achieve their best performance.
• Familiarity with training methodologies and adult learning principles.
• Outstanding organizational and time-management skills.
• Proficiency in relevant software applications and tools.
• A bachelor's degree in a relevant field is a plus.
• Train the Trainer qualifications/ Assessor’s qualification(non-negotiable)