Jobs at Marriott International

JOB SUMMARY

• The Multi Property Systems Manager contributes advanced knowledge and skill in technology and general hospitality business knowledge to support business and technology (IR) objectives.
• The Multi Property Systems Manager, reports to, and is directed by, a Senior Multi Property Systems Manager, and is responsible for assisting hotel management with technology implementation, end user and infrastructure support, compliance and preventative maintenance. The role holder provides end user and infrastructure support defined within the Property IT Shared Services Agreements and participates in appropriate coverage for emergency support of systems 24 hours a day, 7 days a week on a rostered standby basis.
• This role is responsible for ensuring hotel-based technology is installed and operated to Marriott’s required standards and to always maintain security compliance. The Multi Property Systems Manager interfaces with vendors, Marriott’s Service Desks in both the region and globally, hotel associates, hotel executive teams and service providers along with various above property and Global Technology resources

BUSINESS CONTEXT / CANDIDATE PROFILE

Scope

• Number of Properties 6 - 15
• Interacts with various levels within the organization and key vendors.
• Control or Influence of Budget (Y or N) N
• Role is based in the assigned area within South Africa
• Role requires extensive travel within assigned properties.

Business Context

• Ensures Hotel technology compliance with all Marriott International Policy and Information Security Manual requirements.
• Maintains Inventory of applications and hardware
• Hotel Liaison for information technology vendors providing support and services.
• Provides escalation support for out of SLA issues for 3rd party vendors.
• Assists property in resolving complex support issues that may involve multiple vendors and systems as part of our defined support process.
• Reinforces communication to property management relating to IR policies / projects / issues and plans.
• Provides status reports to property management teams as requested.
• Assist in managing technology/asset life cycle for each property (infrastructure and EUC devices)
• Assists in the management and implementation of property systems upgrades.
• Provides infrastructure support to hotel operations as defined by support processes.
• Manages desktop and laptop backups.
• Provide desktop support to end users.
• Assist with moves/adds/changes for EUC devices.
• Manages server and infrastructure backups.
• Creates and maintains a secure and clean computer room.
• Applies security and operating systems patches as directed by corporate and divisional technical leads.
• Helps create and assists in execution of IR related disaster recovery plans.
• Ensure Box Repository is updated, and local copy exists at outlaying properties.
• Monitors effective flow of case management amongst Support Desk, and technology partners.
• Manages Active Directory environment for each property.
• Works with EMEA IT Infrastructure team to ensure effective operation is maintained at properties utilizing the Marriott VDI environment.
• Works with Continent Information Security Partners, Field Support Service team and IT Infrastructure team to ensure IT security compliancy is achieved and maintained in all hotels within area.
• Assist with providing data analysis and recommendations for annual process for ensuring costs effectiveness associated with Software licenses and subscriptions, such as Microsoft 365
• Maintain availability of current documentation for cabling, network systems, and applications

Candidate Profile

Experience

• 1-3 years IT management experience gained in the hospitality industry.
• Good problem-solving skills.
• Hotel operations experience and demonstrated hospitality management skills.
• Experienced in network hardware, desktop, peripherals, protocols, communications, operating systems, and the Company internal applications (MARSHA, Opera, Sales & Catering, etc.)
• Information Technology Infrastructure Library, ITIL (desirable)

Personal Attributes and Competencies

• Engages in fixing the problem.
• Analytical; makes decisions using data.
• Collaborative; team player
• Demonstrated skills in support of applications, hardware, operating systems, and telecommunications.
• Demonstrated skills in troubleshooting and resolving problems around PCs, operating systems, servers, peripherals, etc.

Education or Certification

• Bachelor’s degree required or equivalent work experience.
   

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POSITION SUMMARY

• Complete final breakdown of function, by cleaning the room, and cleaning and returning equipment to its proper location. Complete closing duties, including storing all reusable goods, locking doors, breaking down goods, etc. Set up, stock, and maintain work areas. Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas. Transport dirty linen to correct area to be cleaned, separate napkins from tablecloths, and restock linen shelves with clean linens. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Assist other departments when needed to ensure optimum service to guests.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

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POSITION SUMMARY

• Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
• No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None