Jobs at Microsoft

• This role has people management responsibilities including driving employee growth and development, executing projects, and managing performance.
• Proactively identifies and engages with key customer technical decision makers and influencers while engaging sales team. Uses knowledge to build credibility with customers.
• Enables and empowers team to influence customer decisions and ensure technical wins by streamlining processes and managing the flow of wins, leveraging deep knowledge of processes.
• Leverages knowledge of resources.
• Ensures consistency and quality through capturing, sharing, and adherence of standards and best practices in customer engagements by implementing cross-functional initiatives to different channels across a subsidiary to drive consistency in technical approach and ensure customer technical experience across teams.
• Orchestrates team resources and coaches team to maximize impact of customer engagements and drive mid-to long-term strategy through cross-workload capacity planning, prioritization, and utilization of resources.
• Maximizes area-level capacity and capabilities by coaching team to grow partner network, identifying gaps and promoting Microsoft within the Microsoft ecosystem. Supports partner technical capacity by monitoring and analyzing resources through interactions, communicating with managers, and identifying new partnership opportunities to build subsidiary strategy.
• Coaches and provides support to team and across internal teams to define and execute strategy.

Qualifications

Required/minimum qualifications

• Master's Degree in Computer Science, Information Technology, Business or related field AND 4+ years technical pre-sales or technical consulting experience
  • OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 6+ years technical pre-sales or technical consulting experience
  • OR 7+ years technical pre-sales or technical consulting experience OR equivalent experience.

Additional or preferred qualifications

• 3+ years people management experience (including leading virtual teams).
• 6+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
• 8+ years technical pre-sales, technical consulting, or technology delivery, or related experience OR equivalent experience.

Responsibilities

Build Strategy

• Builds competitive knowledge of team by enabling competitive learning and identifying experts to share knowledge. Enables team to share compete knowledge with internal teams and communities, influence compete strategies, and highlight Microsoft advantages during architecture and capability discussions. Acts as a subject matter expert on a particular competitive discipline(s).
• Maintains communications with internal partners (e.g., Account Technology Unit [ATU], Customer Service Unit [CSU] manager, SSM) on highest potential customers to pre-align technical resources to customer and customer cases based on account planning and priorities, with the flexibility to realign to minimize orchestration and enable proactive engagements as needed.
• Coaches and provides support to team and across internal teams to define and execute strategy. Proactively approaches customers to understand and identify cross-workload strategy opportunities. Engages internal teams to ensure capability to execute strategy.
• Works with local marketing and account teams to shape strategic win and customer success plans and tailor to audience for the local markets using knowledge of Microsoft offerings, their context in the competitive landscape, and broader market trends. Ensures team is equipped to execute compete strategy, collaborating with cross-functional groups as needed. Where applicable, oversees team(s) in the building of consumption plans with moderately complex requirements in coordination with Partner and Industry Solutions Delivery teams after customer sign-off.

Education

• Ensures team members participate in tech communities and drives feedback to improve overall team member experience and effectiveness at subsidiary level.
• Acts as a technical thought leader by sharing best practices (e.g., architectures, materials) and regularly delivering content at Microsoft events (e.g., TechReady). Provides insight into how to identify opportunities to increase solutions/portfolio understanding.
• Enables and empowers team to develop technical expertise and provide technical insights to internal teams. Acts as a role model by increasing own technical knowledge and serving as a respected technology leader to team. Provides insight onto Corporate, business and product groups, sales strategy, and business reviews for impact.

Leverage Partner Ecosystem

• Supports partner technical capacity by monitoring and analyzing resources through interactions, communicating with managers, and identifying new partnership opportunities to build subsidiary strategy.
• Maximizes area-level capacity and capabilities by coaching team to grow partner network, identifying gaps and promoting Microsoft within the Microsoft ecosystem (e.g., account teams). Raises escalations or alleviates blockers through collaboration with manager-level counterparts in cross-functional groups.

Scale Customer Engagements

• Proactively identifies and engages with key customer technical decision makers and influencers while engaging sales team. Coaches and enables team to identify and proactively engage with key customer technical decision makers and influencers to help unblock technical obstacles.
• Enables and empowers team to influence customer decisions and ensure technical wins by streamlining processes and managing the flow of wins, leveraging deep knowledge of processes (e.g., Managed Service Provider [MSP], Managed Certified Professional [MCP]), tools, and programs (e.g., FastTrack, End Customer Investment Funds [ECIFs]). Aligns goals across solution areas and facilitates cross-selling with various workloads (e.g., Apps, Data and Infrastructure)
• Leverages knowledge of resources (e.g., roles, Microsoft Technology Center [MTC], demo sites, virtual sites, Value Based Delivery [VBD], Customer Success Unit [CSU]) and owns resolution of technical and non-technical blockers by engaging other teams (e.g., engineering, Account Team Unit [ATU], Specialist Team Unit [STU]) and conveying impact. Anticipates and addresses future potential blockers based on needs. Identifies patterns of blockers within area of expertise and drives resolution through local and global escalation.
• Uses knowledge of customer context, and deep technical, domain, and industry knowledge to build credibility with customers.
• Ensures consistency and quality through capturing, sharing, and adherence of standards and best practices in customer engagements by implementing cross-functional initiatives to different channels across a subsidiary to drive consistency in technical approach and ensure customer technical experience across teams.
• Orchestrates team resources and coaches team to maximize impact of customer engagements and drive mid-to long-term strategy through cross-workload capacity planning, prioritization, and utilization of resources. Proactively plans team resources and influences future blueprints. Qualifies and prioritizes opportunities, and holds team accountable for maximizing selling time to achieve scorecard objectives and subsidiary strategy.

Solution Design and Proof

• Applies advanced sales methodologies (e.g., challenger sales) and coaches team in guiding customers through digital transformation solutions and using innovation to challenge solutions against changing technology (e.g., Power Apps).
• Identifies new technical and business trends and needs, and identifies ideas that can be transformed into solutions that benefit customers/partners, serving as the voice of the customer (VOC) to Microsoft. Ensures input is utilized and solutions for the customer are established at the area level.
• Coaches team and oversees demonstrations (e.g., architectural design sessions, and proof of concept [POC] sessions, pilots, hackathons) of solutions based on multiple products and position solutions against competitors. Ensures demonstrations enable customers to identify and resolve technical issues with clear criteria and next steps that guarantee deployment of Microsoft technology.
• Promotes adaptation and extension of architecture patterns to accommodate complex customer requirements and drive integration solutions for industry flavor.
• Coaches team to envision new and innovative solutions that use Microsoft technology to meet customer needs. Supports team in coordinating with stakeholders to develop solutions for complex sales scenarios. Ensures team capability to execute on those solutions.

Core Priorities of the Role 

• People Management of Africa Technical Specialists and Innovation Hub team
• Customer engagements at Innovation Hub & Africa customer. 
• Build and Execute Strategy - Solutions areas + Innovation Hub
• Build Community of Technical Specialist across Arica

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Overview

• As a Microsoft Data Center Technician (DCT), you will stage, set up and perform hardware deployments. In addition, you will also perform troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This opportunity will allow you to deepen your understanding of Data Center standard processes and procedures, develop mentoring skills while providing guidance to peers, familiarizing yourself with security and data management procedures, and accelerate your career growth in the process.
• Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.
• Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
• With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
• Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required Qualifications:

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) experience supporting IT equipment or related technology.

Background Check Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

While not required, we also look for the following Preferred Qualifications:

• 2+ years' experience supporting IT equipment or related technology.
• Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).

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Overview

• We are looking to hire a Senior Leader as Customer Success Lead within South Africa, to steer the Customer Success team and be at the forefront of our customers’ digital transformation. 

The Customer Success Lead will: 

• Play a key role in helping our customers achieve digital transformation 
• Guide the Customer Success team collaboratively in driving change management, consumption and adoption activities with key Business Decision Makers and IT Decision Makers, helping reduce implementation risk, driving usage of existing solutions, and identifying new opportunities for Microsoft cloud in Infrastructure and Applications, Data and Analytics, Business Applications, and Modern Workplace 
• Enable customers to realize value from their investments, and create passionate advocates 
• Be key part of the regional customer-facing sales leadership; use knowledge to grow sales 
• Directly manage full time employees and/or vendor Customer Success Managers(CSM)/Cloud Solution Architects (CSA) that will cover Microsoft customers in territory 
• Create relationships with customers across assigned regions to fuel retention, growth, renewal advocac

Qualifications

• Proven people management experience.
• background in engineering and/or technology experience (e.g., technology field, Services, Consultant, Specialist Team Unit, Technical Sales, system integrators, developer, project manager, sales).
• Master's Degree in Business Management, Engineering, or related field AND experience in technology leadership, consulting/ professional services, product strategy, business leadership, sales, or directly within
• Customer Success OR Bachelor's Degree in Business Management, Engineering, or related field AND  experience in technology leadership, consulting/professional services, product strategy, business leadership, sales, or directly within Customer Success OR equivalent experience.

Additional or preferred qualifications

• Experience in complex project management and/or customer account management (e.g., leading/orchestrating virtual teams).
• Experience in professional services, customer success, sales, and/or customer service.
• People management experience. 
• Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Responsibilities

• We are looking for a passionate, forward-thinking, hands-on leader with exceptional operational discipline. This person will be very active in day-to-day coaching of his/her team, leading by example, ensuring that the team drive successful engagements that enable Customer Success.

Key responsibilities of the Customer Success Lead include:

Business Value

• Engage BDMs/ITDMs to ensure business value is obtained and new value opportunities are identified
• Evangelize Microsoft cloud roadmap
• Help customers optimize their investment
• Ensure customers achieve desired consumption/adoption targets by establishing intent and driving adoption; partner with other functions
• Build strategy, targets, and process

Customer Advocate

• Foster culture of customer-centricity, accountability, and collaboration.
•  Build strong client relationships
• Cultivate strong/active network of partners to drive consumption, deliver customer value
• Ensure customers are supported by partners by establishing a collaborative, customer-first relationship with partners
• Engage with appropriate Microsoft or Partner resources to ensure awareness and understanding of Customer Success organization and roles
• Advance customer interests by shaping the end-to-end customer experience
• Lead virtual team to be proactive, agile and responsive to “Voice of Customer”
• Grow account references, advocacy and loyalty for CSM/CSA practices

Technical Leader

• Be a credible and trusted advisor to customers on their technology and business needs
• Remove blockers via escalation, scoping, feedback and coaching
• Exhibit sound judgment
• Deliver high standards of technical excellence
• Be a credible industry spokesperson on customer success and technology
• Be sought out for thought leadership to influence actions/results at senior levels

Success Manager

• Customer Success discipline and accountability
• Ensure data collection
• Run regular ROB process, collect performance data and report performance to Global CSM/CSA Lead and Strategy Team
• Ensure CSMs/CSAs collaboration to deliver customer success plan
• Consistent coaching rhythm in place, following Customer Success Manager coaching framework
• Engage regularly with customers for feedback on CSM/CSA role
• Ensure execution of pipeline management, issue escalation, forecasting, and CS plans  

Orchestrator

• Drive integrated customer planning to ensure seamless hand-offs between internal customer facing organizations
• Enable collaboration within Microsoft
• Lead by example by bringing in other functions to act on Customer Success qualified leads or expansion opportunities
• Help Customer Success Managers & Cloud Solution Architect resources connect to relevant Microsoft stakeholders and build relationships across the enterprise
• Leverage knowledge of Microsoft to work across groups, influence stakeholders, resolve issues, and manage risk

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• As a Sales Director you will drive transformation propelling both Microsoft and our clients towards achieving business outcomes across our Energy & Manufacturing businesses. You will lead a team of sellers to execute Go to Market strategy for your Industry/Territory.
• Leveraging your large, multi-functional team across the breadth of the Microsoft product portfolio, engage at the most senior levels of your customer and deliver industry-relevant solutions to help the customer adopt and embrace business transformation.
• With a proven history of driving growth in market share, achieving sales targets, customer obsession, and partner collaboration, this role will leverage your extensive customer network and sales experience to execute against an account plan.
• Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Deliver business growth through leading and empowering account teams. You will lead execution of Go to Market (GTM) to deliver customers’ business outcomes across their entire lifecycle.
• Accelerate customer satisfaction and model executive engagements with business decision makers and C-level executives.
• Win against competition by establishing Microsoft as market leader, maximizing Customer spend, achieving targets (billed revenue, consumption, and adoption). 
• Lead partnership across the organization to achieve business value for customers and business results for Microsoft.
• Deliver success through empowerment and accountability by modeling, coaching, and caring of your team.
• Develop, empower and transform your team to meet industry and customer needs by hiring, retaining, and developing talent
• Apply industry and market expertise, leading a team to identify solutions to drive new opportunities in alignment with customers’ needs and develop industry-specific capabilities and expertise in relevant local trade, regulatory, and policy environments (e.g., opening doors and removing barriers for sales teams, partners, and customers) across geographic areas.

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• As a Partner Development Management Intern, you will recruit, onboard and manage relationships with Microsoft partners, differentiating the value of partnering with Microsoft versus competitors. You will align partners to strategic accounts and identify market opportunities through industry analysis and intelligence. You will develop and support partner business plans, skill growth and industry presence, and analyze business metrics to assess performance and identify areas for growth.
• At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You’ll be empowered to build community, explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology.
• Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications
Required Qualificaitons:

• Currently pursuing Bachelor's Degree in Business, Operations, Finance, or related field or recently graduated.
• Legally Authorised to work in South Africa
• Fluent in English

Responsibilities

• Leads the creation of a strategic vision rooted to the partners impact and potential across segments and will generally serve partners that are smaller or startups. Demonstrates an expert understanding of the partners business and conveys the value of partnering with Microsoft based on the business opportunity and possible competition.
• Contributes to Business Design briefings advising partner leadership on building a high-impact Microsoft Services practice.
• Develops and executes forward-thinking partner business plans that develop partner business and support cloud consumption and digital transformation. Considers short- and long-term goals and performance expectations based on partner capabilities.
• Leverages internal resources to develop Go-to-Market (GTM) and co-selling strategies that define activities and expectations to meet Microsoft and partner sales goals. Prioritizes accounts for developing GTM strategies. Advises partner on meeting various program, sales, and tech requirements.
• Leverages and recruits new partners to grow business. Identifies opportunities to sell Microsoft products and services.

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• As a Sales Business Development Intern, under supervision, you will identify and build opportunities for partnership and sales with senior-level strategic executive partners through evaluating, prioritizing and pursuing market opportunities to drive market disruptions and new opportunities, becoming a platform player and market creator. You will create and incorporate a strategy for business by setting objectives, defining the governance model and helping drive the team to create a strong pipeline of opportunities.   
• At Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You’ll be empowered to build community, explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology. 

Qualifications

Minium Requirements:

• Currently pursuing a Bachelor's Degree in Marketing, Business Operations, Computer Science or a related field 
• Fluent in English
• Legally authorised to work in South Africa

Responsibilities

• Actively supports efforts to identify appropriate parties to partner with/sell to through conducting a partner/customer assessment of their current needs and defining a value proposition to meet those needs.  
• Contributes to the assessment and pursuit of market opportunities and trends for the specialists that provide opportunities for partners/customers to leverage Microsoft platforms/products by identifying, quantifying, and qualifying opportunities with guidance from others.  
• Works with experienced peers/parties to support the evaluation of opportunities in cooperation with partners to identify and prioritize goals and objectives for an achievable target. 
• Coordinates and collaborates with peers to seek out sales or partnership pursuits with customers/partners and represents customers/partners' interests across internal teams to support the design and implementation of plans/programs with guidance from others. Increases customer's awareness of key influencers/players, as well as Microsoft's value proposition, to contribute to customer models and strategies.  
• Contributes to building and maintaining trusted advisor partnerships with cross-functional partners, representing their team to segment leadership. 
• Actively participates in closing mutually beneficial deals with customers/partners, in collaboration with internal partners (e.g., Sales Management Team). 
• Supports discussions with customers/partners to align and help determine customer/partner and Microsoft needs and desired outcomes for a territory.