Jobs at MTN

Responsibilities

Solution Execution and Strategy Enablement​

• Responsible for developing and implementing Business Lines’ product strategy that aligns with the Converged Solutions’ objectives and go-to-market trends.​
• Responsible for managing the end-to-end lifecycle from ideation through development, market launch, and demand generation for the Converged Solutions area within the identified specialised product/ solution domains.​
• Implement demand generation strategies to maximize product adoption and revenue generation.​
• Work closely with the Converged Solution leaders, Solution Sales an Architect in identifying and assessing new opportunities, enhancing existing solutions, and ensuring the successful implementation of the go-to-market strategy to meet the Business Line's financial and strategic objectives.​
• Conduct market research and competitive analysis to identify product opportunities and recommend enhancements.​
• Adherence to Service Level Agreements (SLAs), and other delivery obligations that impact customer experience and OpCo integration.​

​Operational Delivery​

• Develop detailed product requirements that define the user capabilities, specific functional specifications, data and analytics and additional details that show how the user stories are to be satisfied.​
• Ensure all product/solution offerings within the Converged Solutions domain are successfully brought to market, meeting key milestones in the development process.​
• Provide regular updates to the Converged solutions and Business Line stakeholders on product development progress, potential risks, and outcomes. ​
• Create and manage the product roadmap, outlining the vision, direction, and priorities of the Converged solutions product over time.​
• Enhance existing product offerings by refining features and aligning with customer needs and industry trends.​
• Ensure product innovation aligns with market feedback and competitive positioning.​
• Monitor product performance and user feedback to inform product improvements and new features.​
• Manage the product backlog and prioritise the tasks based on changing requirements.​
• Regularly report on product performance, including profitability, market adoption, and customer satisfaction.​
• ​Collaboration and Stakeholder Management​
• Work with internal and external stakeholders, including Solution Sales, Architects, and leadership teams, to ensure product strategies meet business goals.​
• Drive alignment across teams to support the successful integration and delivery of solutions to the market.​
• Work closely with Converged Solution leaders, Solution Sales, and Architects to identify new opportunities and assess the viability of expanding the product portfolio.​
• Work with Pre-Sales, Solution Sales teams and Converged Solution Engineers to translate pricing for specific solutions.​
• Participate in effective interlock processes and ways of work regarding solution development and commercialisation within the identified specialised product/ solution domains.

Governance  ​

• Ensure compliance with SLAs and other delivery obligations that directly impact customer experience and OpCo integration.​
• Regularly monitor SLA performance and address any gaps in delivery that could impact the product or customer experience.​
• Lead strategic meetings with partners to review performance, discuss new opportunities, and align on future plans.​
• Facilitate collaboration between internal teams and partners to drive joint initiatives and resolve issues.​
• Participate in governance forums and required and ensure solutions developed comply with the Business Line standards defined ​

​People & Culture Management​

• Drives ongoing development of self and facilitates development of communities across the Business Line area.​
• Enable and model healthy employee relations and collaborative teamwork. Coach and guide colleagues where required​
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.​
• Take ownership of own personal development plans. Maintain self-development and knowledge in all required areas through learning and research​
• Identify own as well as functional training needs.​
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.​
• Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.​

​Budget Management/ Cost Control​

• Identify cost-saving opportunities and efficiency improvements while ensuring that workforce needs are adequately met.​
• Identify opportunities to generate additional revenue.​
• Manage product development in line with the Business Line’s financial targets and strategic objectives.

Qualifications

• ​Minimum 3-year bachelor’s degree in software development tasks or a related field.​
• Microsoft Certified Professional

Experience

• At least 5 years related experience in product management or product development, preferably within the telecommunications industry. ​
• Demonstrated success in managing product lifecycles from ideation through to delivery and post-launch optimisation.​
• Strong experience working in agile development environments, with proven ability to manage product backlogs and lead sprint planning.​
• Experience with go-to-market strategies and collaborating with sales and marketing teams for product launch and positioning.​
• Ability to deliver multiple solutions.​
• Worked across diverse cultures and geographies advantageous.

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Responsibilities

Solution Execution and Strategy Enablement​

• Lead the development of complex architectural solutions for deals from pre-sales to proposal and delivery, stitching together appropriate assets and contributing to commercial modelling.​
• A deep technical expert in Solution Architecture who works with the Solution Sales leads in the translation of eTOM/ TOGAF frameworks, Blueprints and Converged Solution Architecture/assets into pre-sales and sales marketing collateral for the Business Line area.​
• Work closely with the Solution sales to develop effective pre-sales and sales collateral that articulates both the underpinning architecture as well as the business benefits of proposed Business Line solutions.​
• Orchestrate service providers and develop back-to back SLAs between vendors and local teams for large / priority and pilot deals aligned to the customer SLA.​
• Directly drive technical solution and architecture for pre-sales/RFPs within the Business Line.​
• Provide direct support on pilot, initial and priority implementations, conducting reviews post implementation to update architecture and solutions to standardise solutions that can be replicated and industrialised.​

​Governance  ​

• Establish and maintain a Design Authority with Business Line representation to drive benefits of standardisation, while enabling valuable client-centric customisations. ​
• Participate in governance forums and required and ensure solutions/ PoCs developed comply with Architecture standards defined.​
• Ensure effective implementation of (and compliance towards) legislative requirements and company policies, processes, and procedures.​
• Manage and provide solutions to escalations that have multiple processes/functions impact on critical path of service delivery. ​
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.​
• Where required, set up and participate in operational and tactical meetings.​

​Operational Delivery​

• Deliver on technology architecture and catalogue of matured, reusable, industrialised Solution assets to drive revenue growth, aligned to defined solution portfolio.​
• Translate prioritised architecture assets and use cases into compelling pre-sales and RFP marketing materials.​
• Work with Solution Sales teams to translate pricing for specific solutions.​
• Conduct regular capability building sessions with Solution Sales teams to help translate business challenges and opportunities into practical architecture enabled use cases.​
• Cultivate strong partnerships with various internal teams and external partners.​
• Participate in effective interlock processes and ways of work regarding solution development and commercialisation with Digital Advisory, Architecture and other core teams.

Budget Management/ Cost Control​

• Identify cost-saving opportunities and efficiency improvements while ensuring that workforce needs are adequately met.​
• Identify opportunities to generate additional revenue.​

​People & Culture Management​

• Enable and model healthy employee relations and collaborative teamwork. Coach and guide colleagues where required​
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.​
• Take ownership of own personal development plans. Maintain self-development and knowledge in all required areas through learning and research​
• Identify own as well as functional training needs.​
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.​
• Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.​

Qualifications

• Minimum 3-year Degree/Bachelor’s degree in Business/ Commerce, Marketing, Sales or a related field​
• Relevant Cloud certification  ​
• Azure, AWS or Google Solution Architect or Microsoft certifications: MS 102 etc.

Experience

• At least 5 years related experience in technology transformation, inclusive of;​
• 3-5 years' experience specifically delivering architecture solutions.​
• Knowledge of B2B and ICT Technology architecture and technology innovations.​
• Demonstrated ability to manage large technology programmes across the lifecycle.​
• Experience working in a medium to large organisation.​
• Ability to deliver multiple solutions​
• Worked across diverse cultures and geographies advantageous.

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Responsibilities
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Strategic Planning:

• Provide input into all long term plans regarding Network Operations for the region
• Provide input the annual business plan 
• Translate the Network Operations strategies into operational plans and activities to realise these strategies within the region
• Adopt and align NWG strategies with that of Sales and Marketing

Operational Excellence

• Responsible for managing the following NWG functions in the Region in accordance with the Head Office matrix management structure:
• Radio: Radio Planning (Coverage & Quality), Optimisation and Network quality
• Transmission: Planning, Optimisation and Transmission quality
• Operations: Radio maintenance, Switching Operations and Switching maintenance
• Mechanical and Electrical: Energy management, Energy maintenance, Facilities management
• Implementation:  Co-ordinate Implementation function in the Region in conjunction with CPG Project office
• Property: Site acquisition, Site renewals and Monitoring permit process
• Responsible for ensuring network availability across the region meets target levels
• Drive the agreed service levels and exceed as per agreed KPIs for the region
• Accountable for ongoing operation and reliability of all network infrastructure in the region including interconnect and roaming     infrastructure     where applicable
• Translate company objectives to align with the activities in the regions
• Drive the process to ensure the appropriate resources, systems and processes are in place to maintain and support the network in the region
• Responsible for the interface with the transmission and interconnection suppliers (e.g. Telkom) in the region
• Oversee the regional NWG staff and ensure that their operations/functions are in alignment with the objectives of the CTO
• Provide resources to support the integration of new network elements and software in the region     
• Accountable for the process to ensure all network and service faults assigned to the region and are tracked and managed effectively
• Manage MTBF and MTTR across the region as defined
• Perform annual individual assessments of direct reports in the region
• Ensure that appropriate training is received by staff, both informal and formal, and provide succession planning and career paths for staff
• Drive the implementation of special projects
• Responsible for the technical performance of the network in the Regions
• Drive the adherence to quality and safety n the region through ISO 9001,ISO14000 & RCMP and monitor the performance ensuring compliance
• Ensure participation in implementation: Manage to carry out Lab testing (software & hardware) and to perform testing, i.e. get vendor acceptance     tests
• Responsible that end-to-end integration is successful
• Ensure a process for 2nd level support for network and services are in place
• Responsible for the process to ensure documentation is comprehensive, sufficiently detailed, up to date, accurate and maintained effectively to     ensure business continuity
• Communication and co-ordination
• Develop and maintain efficient and effective co-ordination and interworking between network operations and the planning and implementation teams in     the region and between regional and central functions
• Responsible for activities carried out in the region including planning and design, deployment and implementation, integration, operation and     optimisation of the network.
• Continuously review and update best practice implementation across the region and knowledge sharing with other regions and the central teams
• Ensure effective troubleshooting procedures are in place and utilised by skilled and motivated resources across the region
• Develop the matrix reporting and management practices in the region to be successful
• Represent MTN SA and/or the Network department in regional forums as required
• Present the senior face of Network in the region for negotiations on site acquisition and council authorisation 
• Develop, maintain and nurture a sound working relationship between the regional network sections and all associated parties, both within the company     and external
• Hold regular meetings with all functional area heads in the region to review performance, special projects and communicate any issues from staff to     management or vice versa
• Ensure vendor interaction is managed appropriately 
• Ensure close co-operation and alignment with central operations and attend monthly meetings with other regional heads 
• Prepare and submit comprehensive reporting regarding the network region as required
• Submit reports to designated management, as per the standing instructions. 
• Interface with National Managers and attend monthly meetings with other BU (Business Units) and Telco companies

Financial Management

• Forecast, plan, develop and review network operations budgets for the region in line with MTN SA financial requirements
• Ensure network operations budgets for the region are optimised 
• Manage network operations expenditure in the region in line with agreed budgets
• Identify and eliminate non-contributory expenditure

Project Management

• Develop and drive the execution of agreed projects 
• Drive the implementation, tracking, monitoring and compliance of Projects
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model 

Risk management

Business Analysis

• Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems 
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance 
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry. 
• Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as     competitor activity
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs

Supervisory / Leadership / Managerial Complexity:  

• The performance management of subordinates and actioning of annual performance meetings twice annually and IDP’s to be actioned timeously
• Management of training and development for subordinates including their required course identification and recommendations
• Manage all timing and attendance of subordinates
• Manage team morale and attitude towards improved service delivery and focused actions
• Manage and must have ER knowledge and implement where and when applicable within the respective area of management
• Adhere to behave according to the Company values at all times
• To set the objectives of the Regional network heads of departments in order to meet the national KPAs and monitor their performance against these     objectives. 
• To ensure that adequate training is received by staff, both informal and formal, and provide succession planning and career paths for staff.
• Providing guidance and tactical leadership in developing new methods and systems to continuously strive for improved performance of staff and the     service provided to our customers.
• Collate and manage the budget for all of the Group’s regional offices
• Manage suppliers/contractors relationship to ensure deliverable are achieved in timely and cost effective period
• Management of direct reports
• Frequent visits
• Monitor and co-ordinate work of direct reports
• Provide technical, procedural and policy guidance
• Evaluate performance (conduct performance appraisals)
• Transfer knowledge and skills
• Knowledge transfer programme
• Manage staff KPA’s.

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum of 4 year tertiary qualification in Telecoms or light current electronics / Masters advantageous
• Fluent in English and language of country preferable

Experience:

• Manager track record of 5 years or more in year’s managing a similar function at the national/continent level in a multinational organisation     experience in the telecoms/GSM industry with at least 3 years in relevant sector/ industry. 
• Budgeting and financial processes.
• Worked across diverse cultures and geographies advantageous

Knowledge:
Technology competences:

• Good knowledge of the operation, maintenance, planning and implementation of Digital Transmission, Microwave Technologies, RF, ATM and IP     transmission and multiplexing systems
• In-depth knowledge of GSM systems architecture & principles 
• In-depth knowledge of Transmission systems, protocols including, SDH, PDH, uWave, ATM, IP transmission and Optical Systems (includes MTN self     provision technologies) 
• In-depth understanding of network quality management 
• Thorough understanding of use of network metrics in management of network quality 
• Thorough understanding of  Industrial safety, housekeeping and good practice 
• Good working knowledge of HVAC / Power / LV & HV / security and safety systems 
• Overview of interconnect and licensing as contained in the telecommunications act

Skills / physical competencies:

• Able to set objectives and targets that is beneficial to the smooth running of the network and monitor progress against them.
• Innovative self starter able to face the challenges of evolving technology re-evaluating objectives, procedures, processes to continuously improve     network performance.
• Strong practical technical skills in all relevant disciplines
• Strong process and management (especially people management) skills
• An excellent facilitator, communicator, team player and coach
• Proven track record wrt budgetary control
• Strong leadership profile
• Demonstrable ability to develop, plan and execute strategies
• Strong negotiation skills
• Must have a natural leadership ability with the necessary skills to control, motivate and lead staff to achieve excellence.

Qualifications
Education:

• Minimum of 4 year tertiary qualification in Telecoms or light current electronics / Masters advantageous
• Fluent in English and language of country preferable